• PayHip

PayHip

Overview

PayHip has a rating of 2.6 stars from 43 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PayHip most frequently mention customer service problems. PayHip ranks 238th among Ecommerce Tools sites.

  • Service
    24
  • Value
    25
  • Shipping
    14
  • Returns
    15
  • Quality
    23

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
7
6
See all photos
How would you rate PayHip?
Top Positive Review

“I have nothing but good things to say!”

Helena T.
6/27/22

Every new entrepreneur selling digital products needs to use this product. I've seen online gurus recommending other platforms (probably because they have an ongoing partnerships), but Payhip is the BEST one for small entrepreneurs who can't afford the $XX per month fees that most platforms like Shopify charge. Their pricing starts at $0 per month with 5% transaction fee, I can't find any other platforms that have prices as low as this. What's even better is you get to access literally everything on the platform without the annoying "would you like to use this? Upgrade to $XXX" that other companies usually do. I'm sold! And I hope Payhip will continue forever! Please keep doing what you do!

Top Critical Review

“Phishing scam company”

Zoran G.
1/26/23

Signed up, established products and store, put links to store, got notification about first sale. Suddenly, I cannot login to payhip control panel with saved credentials, cannot reset password because "my email doesn't exist". On my requests for the assistance, nobody is answering. My earning(s) simply disappeared. They have my money and my uploaded digital goods. Avoid at all costs, unless you want to be tricked.

Reviews (43)

Rating

Timeframe

Other

Thumbnail of user zorang5
2 reviews
13 helpful votes
January 26th, 2023
Verified purchase

Signed up, established products and store, put links to store, got notification about first sale. Suddenly, I cannot login to payhip control panel with saved credentials, cannot reset password because "my email doesn't exist". On my requests for the assistance, nobody is answering. My earning(s) simply disappeared. They have my money and my uploaded digital goods.
Avoid at all costs, unless you want to be tricked.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulw255
50 reviews
144 helpful votes
August 12th, 2022
Verified purchase

UPDATE: My wife no longer recommends this site. Customer service is refusing to temporarily deactivate 2FA for her account claiming that they cannot verify her ID. Her phone was recently stolen and she cannot access the 2FA codes. There is no other way of accessing the account. Pretty appalling from a company that claims that they are helping small businesses. They recommend starting a new website. AVOID LIKE THE PLAGUE!

My wife had been using Payhip for the past 4 months and used to like it. She will not be using them again!

Tip for consumers:
Using the blog is key to start getting traffic.

Thumbnail of user fabios76
0 reviews
18 helpful votes
January 14th, 2022

Spend a day creating the store, PayPal account and everything to sell videos that I produce, only to find that the shop was simply deleted a day before, without any explanation! Stay away from them, probably some idiots run the business, since there's absolutely no support at all when this happens. If you are trying to sell something, choose other platforms. PayHip is a complete waste of time.

Service
Value
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Thumbnail of user absf
Abs F. – PayHip Rep

You are selling content that does not belong to you. In other words, copyright infringement. Your account was instantly closed.

We have a duty to protect our platform from piracy and protect other peoples work.

Thumbnail of user jimf1580
1 review
5 helpful votes
January 24th, 2023

I tried to open a store 3 times on this site. Everytime my page was deleted and a refund was issued (not by me or by paypal). The only way to get in contact with Payhip is via email, but apparently they are overwhelmed by people like me as in over a month, no one response to my many emails.

Since I can't figure out why my store was deleted, and no communication telling my me - I can't figure it out on my own

User beware! Looks great on the surface, but no support

Tip for consumers:
Avoid this like the plague

Products used:
Website

Service
Value
Shipping
Returns
Quality
Thumbnail of user jj499
1 review
22 helpful votes
October 13th, 2020

I am an Authorized Re seller of digital E-book products and also have resale rights to these eBooks.! Full Resell Rights are granted by the copyright owners to sell these E-books with Resell Rights. These E-books are in compliance with all rules and regulations but yet PayHip closed my account down without an email explaining why my account was closed/deleted...! So, with this review i say, fu** you.! I'll go to another platform

Thumbnail of user absf
Abs F. – PayHip Rep

We do not allow the sale of PLR products as stated in our terms and conditions.

We only allow the sale of original content that you have created yourself.

Thumbnail of user helenat44
0 reviews
4 helpful votes
June 27th, 2022

Every new entrepreneur selling digital products needs to use this product. I've seen online gurus recommending other platforms (probably because they have an ongoing partnerships), but Payhip is the BEST one for small entrepreneurs who can't afford the $XX per month fees that most platforms like Shopify charge.

Their pricing starts at $0 per month with 5% transaction fee, I can't find any other platforms that have prices as low as this. What's even better is you get to access literally everything on the platform without the annoying "would you like to use this? Upgrade to $XXX" that other companies usually do.

I'm sold! And I hope Payhip will continue forever! Please keep doing what you do!

Service
Value
Shipping
Returns
Quality
Thumbnail of user absf
Abs F. – PayHip Rep

Hi Helena, thank you for taking the time to share your feedback with us. It’s our pleasure to provide you with a valuable platform you can use as an entrepreneur who is just starting out. We'll continue to strive to do our best for our sellers. Have a wonderful day! - Abs

Thumbnail of user sasap12
1 review
1 helpful vote
January 31st, 2024

Worst web seller ever! I bought a set of books "Agatha Christie Crime Novels Ebook Coolection - pdf+epub+mobi" and I got only one book! The seller persistently ignores me, and when I turned to the website for help, I got the answer: "I'm sorry I can't help you on this occasion! "! If they won't help people who buy on their website why spend your money there and be plus and cheated and ignored!

Thumbnail of user kordiunk
1 review
4 helpful votes
March 1st, 2022

I set up my account 3 days ago. Uploaded my new novels. Connected my website. Sale immediate. Pleased with this site. Now just have to email them to see if I can sell my original printed artwork on t shirts, note books etc. Good information, well pleased with the site.

Products used:
site its self

Service
Value
Thumbnail of user absf
Abs F. – PayHip Rep

Hi Kordiun, great to hear that things are going well with your set up at Payhip :) And yes, you can sell original printed artwork. All the best! - Abs

Thumbnail of user thechiccozyhome
1 review
2 helpful votes
July 15th, 2023

So here goes,

I opened my first site with PayHip about a week ago. I sell digital wall art that I purchased with private label rights (PLR); and some of my own designs as well. I made my first sale yesterday (yay!), then this morning I found that my whole site and account was deleted.

After some research, I found that they do this when they think there's been copyright infringement...which is not the case with my shop at all, since I purchased the rights from a PLR store.

I can understand the concern, especially since these designs may be sold elsewhere; but they did not ask any questions, they did not give me a chance to explain anything...and after hours of work building my site, creating product images, setting up a Pinterest page specifically for this business, and RUNNING ADS for my new site...it's just gone.

This is especially disheartening because I am actively driving traffic to this site. It's embarrassing. I now have to stop everything I am doing, and build a new site elsewhere because of the time and money I am actively spending to drive traffic to this site.

Oh, and the sale I made? They refunded it back to the buyer. So someone has one of my digital designs for free.

I know that a lot of people have good experiences with this company...and I did too until today; but I just wanted you to all know what could happen to your shop (and hard work) if they happen to suspect something fishy about it, no matter how incorrect they are.

Good Luck Everyone!

Service
Value
Returns
Quality
Thumbnail of user haixin.theartist
1 review
0 helpful votes
October 7th, 2023

As title says. It sale dangerous garbage code, which can cause leakage of critical information of user.

Thumbnail of user mandisat
1 review
0 helpful votes
January 27th, 2023

I found Payhip easy to use and good for me as a small business owner. If possible I would like to request that you add more currency like ZAR please. I created certificate templates an upload to be ready for sales but eventually my account get closed. Is it possible that we get a notification the reason for the account to be Closed. The certificate templates was mine and I created the from canva templates I am not sure what can be the reason for my account to be closed. But then I created another one and it is still active I am not sure if it will also be eventually closed or what.

Service
Value
Quality
Thumbnail of user kristac190
1 review
1 helpful vote
June 11th, 2023

I had to write a review after my awful experience using this server to create my website. After spending over a month building and creating my website, nearly ready to publish - Payhip blocked my access to the platform. I have been going back and forth for over a week with their extremely slow and horrible customer service. What kind of customer service only has an email and no live chat or phone number and takes days to respond a customer?! They blame it on my end and I had no issues beforehand whatsoever all while building my website. They told me I had to remove my proxy, then my vpn, etc. It's been extremely stressful as this was my first time building a website. I have since lost my own personal photos AND all the content I spent HOURS creating, all because for whatever reason, they have blocked my access. I am beyond upset. My advice to anyone considering using Payhip, is do NOT do it, stay far away! It's not worth the risk!

Thumbnail of user azsxcfvgbhns
1 review
5 helpful votes
November 27th, 2020

It Does Not Connect with Pay Pal when we tried to set up an online store and attempted to use payhip but it does not connect with our paypal account

Thumbnail of user uyaesyi
1 review
0 helpful votes
November 7th, 2023
Verified purchase

You closed my account with money in it without any return. Even the support team does not respond. It is the biggest scam. I do not recommend dealing with you.

Tip for consumers:
You closed my account with money in it without any return. Even the support team does not respond. It is the biggest scam. I do not recommend dealing with you.

Products used:
You closed my account with money in it without any return. Even the support team does not respond. It is the biggest scam. I do not recommend dealing with you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user melindac734
1 review
2 helpful votes
January 17th, 2023
Verified purchase

I have had an account with payhip for over a year and they closed it. My clients lost all their data

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferc3663
1 review
5 helpful votes
June 29th, 2022
Verified purchase

I've been using Payhip as an important part of my online business for the last two years. I'm able to sell PDF files to my customers easily. I have found the Payhip platform really easy to use. The fees are reasonable and were the cheapest of several options when I researched a few years ago.

Recently, a Payhip representative reached out to me to ask for feedback and answer questions. They were able to show me a few features that already exist in Payhip that help me solve some of the things I wanted to improve in my business model. I was very impressed with the customer service and would highly recommend Payhip as a platform and company.

Tip for consumers:
Explore all of the features! Payhip can do a lot of things I didn't know about. If you have questions, reach out to customer service. I found them very helpful.

Products used:
I use the Payhip platform to sell PDF files to my customers.

Service
Value
Quality
Thumbnail of user absf
Abs F. – PayHip Rep

Hi Jennifer, thank you for leaving us such a wonderful review. We are thrilled that you loved your experience for the past 2 years. Please always feel free to reach out to our team if you have any questions or feedback, we're more than happy to help. Cheers - Abs

Thumbnail of user chadc346
1 review
3 helpful votes
January 10th, 2022

Stay away they banned account account for my own original content of diy tutorial. Go to another site it will be less of a hassle

Service
Value
Thumbnail of user absf
Abs F. – PayHip Rep

We do not allow the sale of credit repair services.

This is against PayPal and Stripe terms of service so we can support this.

Thumbnail of user veen4
1 review
1 helpful vote
September 16th, 2022

Excellent and warm service, the mentioning of certain words used leads me to believe this is a truly humble company who honestly desires to help others succeed. Keep up the excellent work you are doing! I am very, very satisfy with the platform and customer support.

The store unlike others has many features built in, quick and easy to set up and get started unlike any I've ever experienced. The apps are easy to use works with customized apps you already have like payment gateways.

Where has this site been all my life?

I am over excited and beyond thrilled to use this platform. Thank You soooo much!

- Founder of KnightVision. Ink / Vee Nelly

Tip for consumers:
Easy to use, quick and easy set up!

Service
Value
Quality
Thumbnail of user absf
Abs F. – PayHip Rep

Hi Vee, thank you for your feedback! We're glad to hear that your experience with our support team is really positive. We wish you all the success for your online store! Feel free to reach out to us whenever you have any feedback :)

Thumbnail of user hollyb582
1 review
3 helpful votes
August 26th, 2022

Payhip is an excellent site for running online courses. It's easy to use and very reliable. There are a few things I would change but all in all, it's amazing! I was able to easily collect Stripe and PayPal and they even handle the VAT for me so I don't have to do it myself (a nightmare). I am planning to launch my next class soon and can't wait to see how happy my next batch of students for decor8 courses will be once again here: https://payhip.com/decor8
- Thanks Payhip!

Service
Value
Quality
Thumbnail of user absf
Abs F. – PayHip Rep

Hi Holly, thank you so much for your feedback and congratulations on your success! We're always all-ears when it comes to feature improvements, please feel free to send your feedback to contact@payhip.com :) All the best!

Thumbnail of user neseem9
1 review
0 helpful votes
December 24th, 2023

I can't say more than that they deleted my account and my website after 2days without even mention a reason or send email
I have tones of e-commerce websites, never happened before from any platform

Tip for consumers:
I can't say more than that they deleted my account and my website after 2days without even mention a reason or send email
I have tones of e-commerce websites, never happened before from any platform

Products used:
I can't say more than that they deleted my account and my website after 2days without even mention a reason or send email
I have tones of e-commerce websites, never happened before from any platform

Service
Value
Shipping
Returns
Quality
Thumbnail of user cw713
1 review
1 helpful vote
March 2nd, 2023

The software allows for a lot of integration with other apps and providers and sites can be well customised. Service and support is outstanding. Always speedy and super helpful. I run courses, events and have downloads on the site and once set up it all flows.
A first class option for start- ups and well into your first 6 figures.

Service
Value
Quality
Thumbnail of user rockys54
1 review
14 helpful votes
November 25th, 2020

Most idiots and cheaters are working who are irresponsible and terrible too. You won't get any response from them when you raised any valid concerns. Honestly, stay away from this site if you are planning to sell digital products on this site. There are many good sites like Amazon, Selz, Lulu etc... Thanks!

Thumbnail of user ravis155
1 review
5 helpful votes
June 23rd, 2021

You guys blocked me just for asking customer service you guys are worst even from Twitter I was just facing some problem and you guys blocked me
That's the biggest scam services you can offer...

Tip for consumers:
Dont use this even for anything they are scam and fraud

Products used:
Payhip

Service
Value
Shipping
Returns
Quality
Thumbnail of user absf
Abs F. – PayHip Rep

We do not allow the sale of PLR products as stated in our terms and conditions.

We only allow the sale of original content that you have created yourself.

Thumbnail of user sarahh2780
1 review
1 helpful vote
February 1st, 2024

After getting my first sell successfully, the day after my site vanished and my account says this account and email does not exists, i don't understand whats the problem many people are facing the same issue without any clear answer

Service
Value
Shipping
Returns
Quality
Thumbnail of user tye28
1 review
1 helpful vote
May 4th, 2022

Hey so have anyone sold over 1,000 worth of ebooks and never received the money, woke up with 900$ worth of refunds sent back to clients who've already read my ebook? Like how do I get my money back and why was everyone refunded

Thumbnail of user absf
Abs F. – PayHip Rep

Generally speaking, we reverse payments in cases such as fraudulent activity or copyright infringement.

I can't find your Payhip account from your name as it's very short so it's hard to say why this happened to you specifically.

If you want to know the reason, please contact us at contact@payhip.com.

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From the business

Payhip is an e-commerce platform that enables anyone to sell digital products or memberships directly to their fans and followers. You can embed Payhip directly into your website or you can use our storefront to sell your work. Payhip takes care of everything. We're an all-in-one ecommerce solution for creators.

Company Representative

Thumbnail of user absf
Abs F.
Founder
Typically does not respond to reviews

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