• Paxful

Paxful

Overview

Paxful has a rating of 1.49 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. Paxful ranks 713th among Cryptocurrency Other sites.

  • Service
    19
  • Value
    14
  • Shipping
    10
  • Returns
    13
  • Quality
    14

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
14
37
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How would you rate Paxful?
Top Positive Review

“Lost Coin Recovery Agency”

Jerry N.
11/30/21

Hello, i would like to share my experience with you all, I lost over 100 thousand dollars to all these fake so called BO merchants, after several attempts in trying to recover my money all efforts failed, i was looking through the page of the internet then i saw JimFundsRecovery that were recommended as a good and reputable company so i reach out to them, to my surprise i was able to recover all my funds. Contact: Jimfundsrecovery At consultant Dot com.

Top Critical Review

“They can keep your money forever if they want”

Ghau R.
9/18/21

So I used Paxful for a few years and my account was fully verified, no problem whatsoever. Until one day, when I tried to transfer BTC to the same address I've been sending BTC to for months, the BTC address of a really good developer I've been working with for a long time, they froze my account and for 130 days they've been saying that they're investigating this. They won't let me take my money out of their garbage website and won't even agree to close my account and only let me have one final transfer out! So, basically, if they ever decide to, they can keep all your money and no one will help you. There's NOTHING you can do in that situation. So, avoid those thieves or you may regret it.

Reviews (41)

Rating

Timeframe

Other

Thumbnail of user ghaur
1 review
3 helpful votes
September 18th, 2021

So I used Paxful for a few years and my account was fully verified, no problem whatsoever. Until one day, when I tried to transfer BTC to the same address I've been sending BTC to for months, the BTC address of a really good developer I've been working with for a long time, they froze my account and for 130 days they've been saying that they're investigating this. They won't let me take my money out of their garbage website and won't even agree to close my account and only let me have one final transfer out! So, basically, if they ever decide to, they can keep all your money and no one will help you. There's NOTHING you can do in that situation. So, avoid those thieves or you may regret it.

Thumbnail of user tebroll
3 reviews
1 helpful vote
May 30th, 2021

It's very frustrating that they don't try to weed out fraudsters from their platform. It is a very place to exchange your coin or card.

Service
Value
Thumbnail of user daniyara3
1 review
1 helpful vote
November 25th, 2022

Use Paxful around one year, everything was not bad, but few days ago without any reason blocked account. Support do not tell nothing - just we are working, no timing, no whats the problem.
Suggest for everyone use other services

Thumbnail of user sais59
1 review
5 helpful votes
November 16th, 2021

Wanted to buy Bitcoin, checked the seller's status, fully verified with positive reviews but was a scammer! Vérification is meaningless on Paxful, beware

Thumbnail of user jerryn175
2 reviews
0 helpful votes
November 30th, 2021

Hello, i would like to share my experience with you all, I lost over 100 thousand dollars to all these fake so called BO merchants, after several attempts in trying to recover my money all efforts failed, i was looking through the page of the internet then i saw JimFundsRecovery that were recommended as a good and reputable company so i reach out to them, to my surprise i was able to recover all my funds. Contact: Jimfundsrecovery At consultant Dot com.

Thumbnail of user daltons42
1 review
0 helpful votes
September 2nd, 2020

Paxful can you explain to your potential customer's this risk I purchased bitcoins first purchase for me in JULY it stated clearly can send up to 1000 before verification no ifs ands or buts well I purchased try to send to my external wallet get a must verify before sending after a month of trying to verify getting same stupid message my roommate attempts to help me why well because for over a month my 50 plus emails for help go without response so in a desperation attempt he tried to verify what happens then well now banned but I get message saying I will have a one time link to withdraw my coins well turns out Another lie so my coins sit day after day when my family is going through a crisis and the wonder people at Paxful don't care enough about their customers to help them with something that small I am gonna make sure the entire world knows as I told you in last email if you all didn't do the right thing all I ask was for my money my money

Tip for consumers:
RUN FAST
GET AWAY
WORST EXPERIENCE OF MY ENTIRE LIFE
WITHOUT QUESTION SHADIEST PLACE ON THE INTERNET

Products used:
*******@gmail.com my user name I have messaged Paxful over 100 times no help I let them know in my last message if no help then I will work day and night so everyone on this planet can see how dangerous it is allowing them to control anything NO CUSTOMER SERVICE NONE ZERO

Service
Value
Shipping
Returns
Quality
Thumbnail of user raymondw417
1 review
0 helpful votes
June 12th, 2022
Verified purchase

Paxful traders have stolen $1,800 from me. They are nothing butt untrustworthy lying thieving $#*!es. Paxful refuses to refund my stolen money. I'm talking to attorneys to sue their asses.

Thumbnail of user nombora7122
2 reviews
2 helpful votes
December 18th, 2023

Fraudsters. Lost money on their platform. A considerable amount. Thank you for helping me make a withdrawal {s} {u} {p} {p} {o} {r} {t} {} {fast}-{r}{e}{c}{o}{v}{e}{r}{y}.io

Service
Value
Returns
Thumbnail of user jerryg964
1 review
0 helpful votes
September 18th, 2023

Thanks to Rᴇᴄᴜᴠᴀɪᴛ.ᴘᴡ unwavering commitment, I received a substantial portion of my investment funds back. It was an incredible relief, and I cannot express my gratitude enough. Their professionalism, integrity, and efficiency exceeded my expectations, making the entire recovery process significantly less stressful

Thumbnail of user a6d0bis2
1 review
1 helpful vote
December 12th, 2023

I hope this message finds you well. I am reaching out to bring a pressing matter to your attention related to my experience with Paxful's customer service.
I recently sought assistance from the user pxadrian in ticket #******* on Discord. However, after only five minutes of assistance, my account was blocked without any prior warning or review. Subsequently, I engaged in a discussion with pxadrian, leading to a 24-hour block on Discord.
To complicate matters further, I observed that my new Discord account, which I was using for communication, was also blocked, and my messages were deleted. I kindly request a thorough investigation into both the account ban and message deletion.
I want to emphasize that I have not violated Paxful's terms. I consistently set prices based on risk, supply, and demand. The only instance of changing the price occurred when I closed the platform and went to sleep to prevent competitors from knowing my rates.
Additionally, I would like to bring to your attention another case where a British user requested a price change. When refused, the user left a negative review without apparent reason, and support sided with them.
I appreciate your prompt attention to this matter and kindly request your assistance in resolving the issue. Thank you for your understanding and cooperation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user elijahw201
1 review
1 helpful vote
September 17th, 2023

Within a few months, my investment reached 50,000. I was given the option of continuing to invest or having my account closed. I decided to terminate the account. The closing costs then became due. Aside from the initial closing charge, I also had to pay government stamp duty, exchange rate fees, trading expenses, etc. Despite the fact that I had called them out repeatedly, nothing had changed, so I felt I needed to move decisively. Headline gave me some suggestions, and in the days that followed, I got my money back. All of the five-star reviews provided here are fake and complete garbage. You'll learn that all of your money is going to them when you start the withdrawal process

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnp4831
1 review
0 helpful votes
January 24th, 2022

While investing in bitcoins, be cautious. If your bitcoin gets stolen, then it can be a very frustrating time but instead of getting frustrated, it is important to act fast so that you can get your money back. Unluckily,
there are many victims that do not get their money back because it is very hard to track down the people behind it. The thief is either in another country or using fake identities. But in some cases, it is easy to track the person who has stolen your bitcoin. Tracing bitcoin is not hard forthe bitcoin forensics or specialists. You can reach out to CryptrecoveryDTtech for more enquires

Thumbnail of user thomass2076
1 review
2 helpful votes
June 25th, 2021

Scammed on my first trade by some person named Kevin M.
I recieved no trade in bitcoin nor did the person refund the money. They quickly switched to talk on Whatsapp so Paxful does not have a record of the texts.
Lost almost 500 AUD
Trader is not responding, neither is Paxful

Thumbnail of user albertg381
1 review
0 helpful votes
January 18th, 2023

The worst BTC trader ever! I`m from the Netherlands and my verification of energy bill and my bank account is denied. Ok can happen, but no help offered from paxful. No response to my email and also lost 100 euros with a wrong trader scam site don`t buy or trade BTC here please

Tip for consumers:
the worst BTC trader ever!! I`m from the Netherlands and my verification of energy bill and my bank account is denied. Ok can happen, but no help offered from paxful. no response to my email and also lost 100 euros with a wrong trader scam site don`t buy or trade BTC here please

Service
Value
Shipping
Returns
Quality
Thumbnail of user alin149
2 reviews
0 helpful votes
May 26th, 2022

Dont trust them they freezs my account after 3 years of using without reason and i have 2000$, they even dont want to tell me the reason!

Service
Quality
Thumbnail of user harryl444
1 review
0 helpful votes
January 20th, 2024

THEY WILL SOON ACCUSE ME OF GIVING THEM BAD PUBLICITY.
HOWEVER, EVERYTHING I SAY ABOUT THEM IS TRUE, I HAD TO OPEN A CASE AGAINST THEM JUST FOR THEM TO REFUND ME EVERYTHING I INVESTED IN BITCOIN, I CONTACTED A PRIVATE ORGANIZATION CALLED O.C.T.I.P.O.L.T ( I NEED TO WRITE TO OUT LIKE THAT OR SITEJABBER REMOVES MY REVIEW) IT IS ALMOST AS IF THEY DONT WANT PEOPLE TO GET SOME HELP.
I HAD TO GO THROUGH A PROCESS WITH THEM BUT EVENTUALLY, I GOT ASSISTED AND ALTHOUGH I AM VERY ANGRY AT PAXFUL I AM MORE UPSET AT MYSELF FOR EVEN GIVING THEM ANYTHING AT FIRST

Thumbnail of user ryant712
1 review
0 helpful votes
February 28th, 2022

It's a sad experience to lose your money to these wallets... I lost mine to Paxful in Dec 2021. A huge amount was stolen but I was lucky to recover it back after weeks of mails with no positive response from Paxful. I finally met a tech guy who tracked and recovered my trading $ with my stolen coin. If you have a similar issue, you can reach out: Jimfundsrecovery at consultant dot com.

Thumbnail of user laxmanm4
1 review
2 helpful votes
December 21st, 2021

On 10th December 2021, I registered and opened a bitcoin wallet in Paxful. Then transferred about $******* worth of BTC to my BTC Address: bc1qltfxxxxxxxxxxxxxxxaxkutahf9pp4fsvjc9jl

Next day, I received a confirmation receipt of it with an advisory note to top up with $3000 worth of bitcoins in order to upgrade to Premium Membership. I did that and again (within 12 hours) they asked me to deposit $840 of bitcoins because of bitcoin price fluctuations. I did that as well but still couldn't see my deposited bitcoins. When I asked them why I couldn't see it, this is what they replied, Quote "Upgrade completed successfully.
Funds would be visible in a few hours. Thank you." Unquote. As I write this review it's been more than 78 hours since the last message and I had deposited about $19,840, but my bitcoin wallet is still not visible. And now they, the Paxful Support team does not even respond to any of my numerous emails.

So I request the readers to help retrieve my funds in any way they can. Thank you.
Username: SharpFox515

Thumbnail of user skrills
1 review
0 helpful votes
January 20th, 2022

Be careful!
AVOID FRAUD! THIS PAXFUL EXCHANGER ''BigTransfer'' FROM PAXFUL = 100% SCAMMER!
IF YOU WANT TO BUY BITCOIN with SKRILL AVOID THIS USER.
NEVER SEND THE MONEY DIRECTLY TO HIS SKRILL ACCOUNT. AFTER YOU SEND IT... HE NEVER ANSWER. HE CHEATED ME FOR 288 EUROS!
Skrill name: Eduard Kravchenko
Skrill email: *******@icloud.com
Never send money to this account. It is a scammer.
Be careful!

Thumbnail of user texorg
1 review
1 helpful vote
January 29th, 2023
Verified purchase

SCAM MODERATORS!
I started the trade with this guy "paxful*.*com*/*user/Ahmed8818", I was selling 550$ worth of gift cards to him, I sent him the cards and Marked the trade Paid so while I was waiting for him to release the Coins I noticed he took a lot of time to do so, then when I got suspicious, he took the cards Redeemed them and logged into another account and tried to redeem them again and he took screenshots saying that the cards are already redeemed he opened a dispute and uploaded only some screenshots saying "card is already redeemed", then I provided the receipts of each and every card I bought I myself checked their balance before selling em to him and yet the Braindead MODS gave the dispute to him because he has a lot of feedbacks!

Service
Thumbnail of user greenwellc
1 review
1 helpful vote
April 19th, 2021

Something is amiss with this so called plaxful. It's problem after problem. I have never done a satisfying transaction with plaxful first day of using their platform I lost my btc upon being charge $22.78 to send $42.00 all in the name of network charges it happened three times only when I use this plax$#*! but why that f**k are network charges only high when using plaxfool! All the transactions I made sending of btc to external wallets took forever to reach the beneficiaries... I personally hate this problem platform and worse off, they are not responsive do they really care about what people go through to get the crepto which they just handle anyhow. They must stop wasting our precious time and bring that $#*! down its a pain in the $#*!

Thumbnail of user edwardl1022
1 review
0 helpful votes
September 18th, 2023

Was trying to buy crypto from one of their sellers, used PayPal to pay, sent the money then they left, informed Paxful on the issue this is their response, can complain to Paypal as it was asked to be classified as a payment to friend.
Hi Fasteddy1995,
Thank you for bringing this to our attention.
We understand you wanted to be informed about the status of your reported trade with the trade ID tdkm8Xasfak, and we're here to clarify this for you.
To ensure the safety and integrity of our platform, we've banned the reported user. This user immediately withdrew their funds from Paxful, so we are unable to award the cryptocurrency to you. I know this isn't the answer you were hoping for, and I can imagine how frustrating this must be for you.
Another option for reimbursement is to contact the financial institution through which you made the payment and request a refund. There is no guarantee that you will receive your funds, but the financial institution may have policies in place to deal with situations like this.

Service
Quality
Thumbnail of user teresal947
1 review
0 helpful votes
April 24th, 2023

I was scammed as well in bitcoin over $15k trying to trade and I was able to get back my money after some days through the help of SPECTRUM CREST RECOVERY

Thumbnail of user jamesk2564
1 review
0 helpful votes
May 23rd, 2022

Lost coins dealing with shady sellers, as well as making trades. The interests can be really high! I gave the app a shot, now I just want out...
Anyone interested in buying my account? (with coins) for $12 in Btc: kurtj00 at protonmail

Tip for consumers:
If you wanna make money charging ppl high rates to convert gifts cards, Btc, Etc. for cash or Btc than this is the site for you.

Thumbnail of user juliank98
1 review
0 helpful votes
November 10th, 2023

BE CAREFUL with tempting good rates!

I wanted to buy BTC with Paypal and took the next best seller.
But after my transaction, strangely enough, not enough money arrived (despite included fees). And after a long discussion with the seller, he was supposed to transfer the money back to me, which didn't work out.

Be therefore careful with sellers who only have a few good ratings and come from non-EU countries. Avoid paypal friend transfers with extra fees, this seems to be a reason for scammers to avoid sending money back. In this case: NEVER withdraw the money from the escrow fund. There are scammers!

So if you want to make safe transactions and don't waste yout time and money - better avoid Paxful!

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Ray Y.
Typically does not respond to reviews

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