OZ Mobiles

I received my Iphone 7 Plus and the camera wasn't working. It still isn't. When I open my camera, sometimes it freezes and flashes. Today I was using it and it turned off and I couldn't turn it back. A few minutes later, it turned on and was working fine. Be careful buying from here.

I recently purchased an iPhone 11 from OzMobiles and my phone auto filled my details in and unfortunately input my old address (I'd moved a few months ago), so the phone couldn't be delivered and got sent back to OzMobiles. Sadly the return trip for the phone to OzMobiles was bungled and so it was taking really long for them to receive the returned phone and credit me so I can repurchase it. I reached out to their customer service team who responded promptly and went ahead to credit me which allowed me purchase another phone, of course I manual input my address and double checked too. I must commend Chris in customer service. He was amazing.

I bought ex demo xs max camera not working, I return and exchange for xs and also screen is broken or not putting properly (Chinese screen) I return again and ask for my money back, and I got $200 less and closed accounts,. Not recommended second hand Oz phone is the scam

Have bought a couple of iPhone from them, always the best prices in town, speedy delivery. The product is as advertised - unlike some Hong Kong and China suppliers which often mislead customer with false advertising. Items are shipped very promptly and arrive excellent condition.

Although had small problem with one of the iPhone, contacted the support department which worked professionally and promptly to resolve the "locking" of the phone.

Highly recommended supplier, will buy from them again.

OzMobile sent me an Iphone 7 with scratches all over it this was supposed to be arefurbished phone but was not in an acceptable condition. If you are considering buying from OzMobile I would not reccomend you do they are not contactable by phone if you need to complain. The only way you can do it is my their system which is not complaetly user friendly. They claim to get back to you within 6 hours and they do not do so. Stay away from this company or buying any refurbished phones online not worth it costs you more than a new phone in the end.

Did not have a problem, product was A1.
From me. Price was great, time frame on delivery was spot on, web site is user friendly. I'll will be back, Thank you Kind regards Steve - Sunshine Coast Painters and Decorators.

Prompt, clear and friendly customer service. I've unfortunately had to send back my ipad pro 10.5 ex demo but they have been good to set aside a replacement offering something of $20 greater in value. They have been polite and easy to deal with!

I am very happy with my "as new" google pixel 2. It was delivered with speed, and in perfect condition as described. No issues at all. Thank you.

Bought a phone used less than 3 month, contacted the costumer care in regards to the faulty product they then replied by saying they will replace it and sent a shipping link then after 2 days I got this

Your package was received, but unfortunately the cause of the screen issues are the significant cracks along the bottom of the screen caused by a significant drop or impact. See attachment. Damage caused by mishandling is not covered by warranty, so we have no choice but to return it to you as-is.

Your device will be on its way shortly with the following express post tracking number:

How freaking insensitive is this, this company is a scam never buy anything from them
I was stupid to trust online companies for mobile products... very poor service now I am left with a broken phone that can not be used great company

Got my HTC U11 through these guys and its been great. The team were able to answer all my questions about the phone. Postage was super quick too! Very happy.

Had to return phone because it was faulty. Customer service over email is spectacular, and would purchase another phone form here again.

Worst experience ever. Paid for new Iphone 11pro which was supposed to be a birthday present and OZMobiles ruined it. I got nothing - two mails with different tests and after I provided all info - they told me that they can't reach me! No one called and after more than a week they offered a refund in 5-10 days! Never will recommend them!

I bought an iphone 11 from Ozmoblie in Sept, thinking I would help the environment and save a little money by buying refurbished. I chose Oz mobile as they offered a 1 year extended warranty so thought that was a good incentive to use them.
I received the mobile and was excited as all seemed pretty good.
I did fall on the ground from about 20cm the second day I got it just as I was about to put a bumper on it. As a result the back of the phone had a small hairline crack in it. My thoughts were that my old iphone 6 wouldnt have done this as it doesn't have a glass back.
It worked great up until I upgraded the IOS a couple of months later and it came up with a warning that it wasn't an authentic Iphone display and that it would not be honored by apple for warranty purposes. I thought that this was upsetting but it all seemed to work OK.
Then about a month ago the phone developed a line though the centre of the display. Weird as it seemed to come and go. Then it phone seemed to have a mind of its own. You couldn't control the screen and some areas of the display didn't work.
I then reported it to OZmobile, and they issued a return number. There is a statement that they wouldn't except a cracked glass but I assumed this was the front display. The small crack on the back would not have caused any issues with the screen/display and software. See attached photos.
I sent the phone in and today received notice that they will not honor the warranty. I have a phone I paid approx $700 that doesn't now work properly through no fault of mine. Ridiculous. I will be taking this up with the department of fair trading, as this is unacceptable. I certainly would not trust this online retailer and definitely will not be recommending them to anyone.

I gave this company the option to try and resolve before I published this review and there response was based on their assumptions of what happened to cause a small crack on the rear of the phone. If they were a responsible, reasonable company they would fix my current phone. Ie replace the faulty unauthorized display with a authorized one and return it to me in good working order. I would totally take responsibility if I had dropped my phone and cracked the front screen. Which would have resulted in a phone that I could repair. This is a phone that cost me close to $700 and is not useable. Off to the dept of fair trading...

After purchasing my iPhone 8 plus I was disappointed with the customer service. And they canceled my account. 3.5 months later the display went black. I took it to an authorized apple representative and found out the screen is a non-geniune apple. No warranty through apple but Ozmobile says 12-month warranty but must be through them to repair with a non-geniune apple parts. So therefore its not really a Grade A apple phone its a Grade A part non all apple. Please buy our not all apple iphone should be their advert. Dont buy from oz mobile they seem fake frauds of apple iphones.

Very happy with device. Works perfectly and like brand new. The staff are all very professional and friendly. Very highly recommend. Very happy customer.

Hassle free purchase. Good communication and prompt delivery. Item was in excellent condition. Would recommend Oz Mobiles

I purchased a second hand iphone 7 and ahd some issues with teh screen the guys from custromer service were great, very ahppy and i felt like they actually cared about helping me fix the problem, defintely recoomend 100%

I was sold a phone advertised in "Good Condition" until it was charged and its LCD screen was illegible. Upon immediate return I was blamed for the fault as water damage and charged for the phone. Appawling customer service and zero accountability. Do not buy a phone through this company. You are unprotected by warranty if a faulty device is sent to you. Criminal and dishonest.

I purchased a used phone from this mob, the battery was better than my current phone! A few marks on the back. Quick delivery.

***BE WARNED***
I bought an Iphone 6Plus ex Apple Display model for $608 and after 2 months it wouldn't turn on. Probably because it had been sitting on in the store for a year on full brightness. I returned it to get a repair and they refused to fix it, despite having a full year warranty. I'm so upset now I have to buy a new phone anyway. Total waste of money. I would say all of these reviews are FAKE!

This is my second purchase from OzMobiles. Once again excellent service and a great product. Very pleased. Thank you.

Bought an ex display iPhone 6s plus a few months ago and was very happy with the timely delivery and the phone itself as there wasn't a mark on it. Unfortunately, a few months after purchase, during a holiday overseas, the camera developed a shake leaving my photos blurry. Contacted OzMobiles to let them know. Sent back the phone to have it checked out and then a new one was to be sent in it's place. Sadly, no ex display models were available so I was given several options, ie to have my phone fixed with a 2 week turnaround, select a replacement from their website with $20 extra allowed or to accept a good condition one with a refund of the extra cost I'd paid for the ex display model. I chose, with trepidation, to take the good condition phone and I'm delighted I did. Again, there is not a mark on the phone, no scratches or bumps or anything apparent. I also know that if I were to find a problem, their warranty system works really well! I have been delighted with the quick responses to emails, great advice and help I received from the staff and again, the speed of delivery of my replacement phone. So pleased I found OzMobiles. Thank you to all who I have dealt with recently.

I bought a second hand phone from oz, the phone looked in great condition. It developed a fault after 4-5 months and I took it TO APPLE and they still replaced it, great value