OpenTable

I had the privilege to attend a wild game and Wild Turkey bourbon pairing dinner Thursday night at Cioppinos in the strip district! The food was absolutely amazing above all my expectations. The menu included rabbit, duck and elk made two ways followed by the perfect desert of pastry with ice cream that they make in house! Delicious! The service was just as wonderful! I can't wait to see what Cioppinos does for the next dinner pairing!

I have use the service almost 100 times to reserve. It works fine, sometimes the venue will call to confirm, usually no problem at all. On the other hand, I am unable to redeem the points. I live in a smaller city with only a few dozen restaurants on opentable and they accept reservations but do not allow users to redeem points or use gift certificates at any of those restaurants. I need to go to another city to redeem. It is even worse, as there are multiple steps and complications to redeem a certificates. 1) you must log on and request the certificate. 2) you must find the email response which might be in your spam folder 3) You must choose a restaurant which accepts the coupon, and 95% do not accept them 4) you must print out the coupon, and once you do it is only good at that restaurant and can not be changed. 5) I have not been able to use the coupon, but I hear that restaurants do not treat customers well when the coupon is used. UGH

We went to the Wellington recently. They were promoting a fish special. When three in our party ordered it we were told there were only two left. One of us then changed their order only to be informed there was only one left. We ordered a side that had the option of adding bacon, we did so but the side arrived without bacon. We also ordered a dish with pita bread for one of our party that cannot consume dairy. The dish arrived without the bread. When we asked we were told that the pita had dairy, that would be highly unusual. The poor service from the kitchen was accompanied by a 4% kitchen appreciation fee on our bill. A most unwelcome new fee especially given the service.

I have been an Open Table customer for five years. Every year I approach my $100 reward and every year my points expire. They collect their money and never pay out.

Ditas of Marin, the former Ondine restaurant has been transformed into an extraordinary experience. Perched above The Trident on Bridgeway. The menu is a combination of fusion. The Chef is warm and very knowledgeable about cuisine. Nikita, CEO, has the grace and right touch. We LOVE Ditas of Marin, a frequenbt visitor, bar/lounge menu available and a million dollar view. First class experience. Susan Roe

I have tried to use OpenTable rewards cards twice now and was humiliated both times when the payment was declined. OpenTable always blames the restaurant staff, but they will not give YOU the number for the restaurant to call if they have problems. This is FRAUD!

I feel it necessary to add a follow-up of Open Table. My original review stated Open Table could not re-instate my points. This has changed since I wrote my original review. To be fair of Open Table, the service/communication with the staff was prompt and pleasant. They did show a genuine eagerness to resolve my log-in issues, which was the reason I contacted them in the first place. Shortly after writing the above review, I did received an email stating the points were re-instated. It is my opinion the points were not re-instated in response to the review, but because it was the fair thing to do. Thank you Open Table.

I left a one-star review for a restaurant and it was never posted to their website.

In addition, when trying to contact support - there is NO human option. The chat bot forces you through a bunch of irrelevant questions with NO way to directly reach a human.

That's it, that's the review. In the last few months Open Table has gone from being a relatively useful booking website/app to being completely useless. You effectively can't log into the website, and they've stopped sending emails to confirm reservations when you make them. So there's no way to confirm/double-check your reservation other than calling the restaurant. Maybe we should just all go back to doing that.

Made a reservation, ate at the restaurant, Ruth Chris Steak House last night and tried to contact them today per their instructions. Explained the whole stupid story on their chat, entered it and their automated response was to ask why I contacted them! No one ever available to speak with so no points after the aggravation! Deleted my App after having it for many years, Who needs this, I can call the restaurant myself!

I traveled to Seattle with my elderly parents last week. I made a reservation using Open Table for 6:00 at a restaurant on the water. After taking a rideshare to the restaurant from our hotel ($33 ride) we found that the restaurant was closed - and actually closes at 5:00. How does a "reservation company" make a reservation not knowing the restaurant's hours of operation? After scrambling around (on a Friday night) we found another place to eat. Very disappointing and unacceptable.

Received reward card (5000 points) for $25 which came with NO instructions, declined 1st time, called and was told to wait 30-days which I did, declined again. Will book direct from now on. Not worth the hassle.

There is now no way to call OpenTable Customer Service anymore; you can only use their chat function, which has long queues and often disconnects on its own before resolving a problem. Remarkably, there is no way to change your email address to replace an old address without setting up a new account and merging the two accounts, which will cancel all your pending reservations and make your dining history inaccessible. This makes no sense at all. Clearly, they don't care at all about inconveniencing their customers. Tell your favorite restaurants to use a different reservation service!

We had a subpar experience at wildfire restaurant. After our dinner open table sent us a review request email. We shared our thoughts and felt our dinner and experience warranted the 1 star rating. We checked today to see if wildfire replied and found Open Table edited our review and gave the restaurant 4 stars. Total BS. If reviews are not honest they have no value. Sad.

My wife and i dined this evening at salt and char in saratoga springs, ny. Our experience appears to have been very different than the ones posted outside the restaurant on broadway. The wine pours were small by our steakhouse standards in boston--grill 23, abe & louie's, smith and wolensky, the palm, etc. we thought the steaks were overpriced, and a "medium" steak, usually pink in the middle, was decidedly brown. Appetizers were very good, but in general we thought the meal was overpriced for what we ate, and we eat out a lot.

W small

Don' t rely on Open Table! More times than not I failed to get a reservation thru Open tabe and called the restaurant just to get the date and time slot I wanted. Those places that do not answer a phone to take reservations, well...if that is how little they value my patronage, I don't want to support their business. Aba here in Austin a prime example.

I have been going to the original SCK in both Midtown and Buckhead. Let me tell you SCK Avalon has them beat on everything, food quality, atmosphere, service (Christina is awesome) and more. I had the Risotto and selected Shrimp to go with it. It was the best risotto I have ever had. The place was full of folks celebrating the holiday season which made our experience even more perfect. This SCK has a large inviting bar area which is located as you walk into the hotel lobby area. Overall experience we had a lunch was a 10 out of 10, perfect score!

We had a good run, many years many reservations, and now, about 5 for 5 when your app, just does not work. I am not getting an error message, just an "unfortunately not working at this time" Message. And I have not abused this tool. I call to cancel whenever forced... very frustrating as you have locked in with MANY restaurants in Chicago.

This app is the most UN user-friendly app I have ever experienced. It cancelled all of my reservation (I was forced to make 3 to accommodate our party of 10) and would not allow me to contact them. I tried to adjust it on the website, but the reservations didn't exist despite having both email confirmations as well as texts?! Tried contacting them by phone and after being on hold for more than 45 mins, moving from #6 in the queue to #3, it then said that there was an issue and I would have to try again later.
Restaurants must surely be losing business by using this app.

Open table is the worst app available.
It never works to book restaurants.
They text you verification codes that doesn't work.
Waist of time call the restaurant directly instead

I have written a 5 star review on a restaurant, it was accepted immediately. The next day I had a bad experience at a restaurant rated very high on OpenTable. I didn't understand. I wrote my review and gave the restaurant what they deserved: 2 stars. It didn't get published on OpenTable. I thought it was a mistake and wrote it again. It was blocked again. Apparently the restaurants must be paying them money not to allow bad reviews to be published. I will never use them again. Fake reviews, fake business.,

This site is a joke made a reservation for specific date and time. Restaurant never had our reservation so we didn't get to eat there. Would never use this site again it's a scam. And waste of time.

Piss on these guys. Asking for my private medical information to forward onto third parties? Hell no. Open Table, let's see all of your HPV vaccine statuses. Feel uncomfortable? It should because it's none of anyone's business. HPV kills tons of people. How about your HSV1 and HSV2 status? Contagious diseases. Chicken Pox? Cytomeglovirus, Epstein Barr? Let's see everyone's Hepatitis vaccines while we are at it. Piss on you turds for asking. I'll never use your service again.