OpenSky FAQ | Sitejabber

Question:

I would like to understand how opensky.com is different from ebay and amazon? I would like to understand how opensky.com is different from ebay and amazon?

Answer:

Hi Jack! Thanks for posting your question here. Similar to eBay and Amazon Marketplace, OpenSky brings merchants who offer a wide variety of merchandise together with interested buyers. However, we only promote new items, and we generally specialize in a few specifics areas, such as womens clothing and apparel and consumer electronics. Much of what sets us apart from the other marketplaces you mentioned involve our marketing/merchandising, and the programs we have available for merchants. If you are interested in learning more, we encourage you to review our Help page at https://www.opensky.com/customer-support or call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

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Question:

Why is the price of an item different in the cart than in the ad? Why is the price of an item different in the cart than in the ad?

Answer:

Hi Susan! We would need to look into what you are seeing specifically to explain the price difference you are seeing, but there are a few possibilities. First of all, we offer discount promotions just about every day and, depending on where you are viewing the product, the applicable discount may not be factored into the price. Also, shipping and handling charges, as well as tax (if applicable) will be added to your order during the checkout process. In any event, please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 9 PM ET, any day of the week, and we will be happy to assist you with this further. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

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Question:

I ordered something on 4/4/15. it is now 4/17/15 and the items i ordered are sitting somewhere in texas. these were for birthday presents and i didn't know it would take an eternity for them to get here - to be fair, it was what i think is a fantastic deal money-wise. how do i find out when it's coming?

Answer:

I wish that their products were worth the money, don't waste yours. You can't track anything and then once you finally receive it, it turns out to be very poor merchandise, I emailed them literally about 12 times regarding the poor quality and received back nothing.

By Dawn S. over a year old

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Question:

What is their phone number? What is their phone number?

Answer:

Hi Charlene! Yes, the others who have posted are correct. Please feel free to call our Customer Love team directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday., and we will be happy to assist you. You can also send us an email from https://www.opensky.com/content/contact-us if you would prefer.

By OpenSky E., over a year old

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Question:

I would like to place an order, but with all the negative reviews... i'm skeptical. how do i know the item ordered is legit? and because it is a multifaceted order, meaning there are five names that must be engraved, how do i proof read them. it takes me directly to the check out without ever reviewing what i ordered and doesn't even list description of the item. help

Answer:

Please contact us at 844-707-7779 M-F 9AM-5PM EST. We will be happy to assist you with placing your order, or any questions about a product.

By OpenSky E., over a year old

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Question:

I need a real answer as to why i was significantly overcharged, about 20% over the prices i clicked and added to my cart, and cannot resolve the problems with my orders. order #101330879 you have made me feel very foolish for doing business with you. wish i'd read the reviews first because my experience is just like the reviews i'm now reading. i plan to initiate a dispute with my bank as the money i spent on your site for christmas presents just cleared my bank today. how can you be so unprofessional and violate the trust that shoppers place in your business? i also operate an online sales business and all i can say is shame on you! I need a real answer as to why i was significantly overcharged, about 20% over the prices i clicked and added to my cart, and cannot resolve the problems with my orders. order #101330879 you have made me feel very foolish for doing business with you. wish i'd read the reviews first because my experience is just like the reviews i'm now reading. i plan to initiate a dispute with my bank as the money i spent on your site for christmas presents just cleared my bank today. how can you be so unprofessional and violate the trust that shoppers place in your business? i also operate an online sales business and all i can say is shame on you!

Answer:

Call 844-707-7779. It is a real working number and someone actually answers. I just got a refund for an item I have been dealing with since April. Good Luck. Just make sure you have all your info ahead of time and don't let them confuse you.

By Kristina S. over a year old

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Question:

I am still waiting for my order from may 14th. i do want to order a lot more but i am very leery. i see the usps tag was created, but nothing was picked up. when this happens, it means the package has not left the site. what is the update of my order? order 101220523... i am looking at your site and right now your rating is only 1 star. please tell me you can do better than that. I am still waiting for my order from may 14th. i do want to order a lot more but i am very leery. i see the usps tag was created, but nothing was picked up. when this happens, it means the package has not left the site. what is the update of my order? order 101220523... i am looking at your site and right now your rating is only 1 star. please tell me you can do better than that.

Answer:

RUN... RUN FAST & FAR AWAY FROM THIS COMPANY, unless you don't mind waiting a minimum of 30-45 days for your order, don't care if you have little to no customer service, don't mind PAYING a restock fee even if your order was screwed up. Opensky is a middleman. Most of, if not all, The merchandise comes from China. The EARNED their one-star rating by shoddy practices. They've even resorted to posting fake 5-star ratings! So stupid that they posted EXACT comments.

By Donna A. over a year old

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Question:

I am concerned about your not doing anything positive in answering my question of where my shipment is! i inquired several days ago but no answer yet! are you - your company for real? when can i expect a real answer to my wondering where my order is going to arrive? it has been an anxious time wondering if you will ever answer me truthfully to be perfectly honest with you! i will await just a few more days before i take action. please do reply now! I am concerned about your not doing anything positive in answering my question of where my shipment is! i inquired several days ago but no answer yet! are you - your company for real? when can i expect a real answer to my wondering where my order is going to arrive? it has been an anxious time wondering if you will ever answer me truthfully to be perfectly honest with you! i will await just a few more days before i take action. please do reply now!

Answer:

Hi Margaret! We are sorry to hear that you have not received your recent order. If you have already sent us an email from https://www.opensky.com/content/contact-us, you should hear back from you soon, and we will be happy to check the status of your order as soon as possible. You are also welcome to call our Customer Love team directly at (844)707-7779, between 9 AM and 9 PM ET, any day of the week, if you would prefer to address this situation over the phone.

By OpenSky E., over a year old

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Question:

Why does opensky give credit but doesn't cover the entire purchase price? this is crazy i spent hours shopping for stuff because i received an email stating i have $250 credit but i still have to pay for most of the price of the items. someone tell me how this works because i'm confused. usually a credit is a credit not just some of the price is a credit! Why does opensky give credit but doesn't cover the entire purchase price? this is crazy i spent hours shopping for stuff because i received an email stating i have $250 credit but i still have to pay for most of the price of the items. someone tell me how this works because i'm confused. usually a credit is a credit not just some of the price is a credit!

Answer:

Hi Tema! OpenSky is a marketplace with thousands of merchants, and many of them accept these Credits/Discount Dollars on eligible products. You can learn more about how our credits work on the following page of our FAQ: https://www.opensky.com/customer-support?article=1467242. If you have any other questions, please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, and we will be happy to help clear up any loose ends. We apologize for the confusion.

By OpenSky E., over a year old

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Question:

Why won't opensky let me make an account on my computer? it keeps defaulting to my daughter's account after i put my information in. very frustrating. but maybe opensky isn't worth it anyway?: / Why won't opensky let me make an account on my computer? it keeps defaulting to my daughter's account after i put my information in. very frustrating. but maybe opensky isn't worth it anyway?: /

Answer:

Hi Wendy! I'm sorry to hear you are having a difficult time creating an account. Please call us directly at (844)707-7779 between 9 AM and 5 PM ET, Monday through Friday, or send us an email from https://www.opensky.com/content/contact-us, and we will be happy to help get you up and running.

By OpenSky E., over a year old

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OpenSky Questions & Answers

I would like to understand how opensky.com is different from ebay and amazon? I would like to understand how opensky.com is different from ebay and amazon?

Why is the price of an item different in the cart than in the ad? Why is the price of an item different in the cart than in the ad?

What is their phone number? What is their phone number?

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