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Overview

Okpet.com has a rating of 2.9 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. Okpet.com ranks 443rd among Pet Supply sites.

What reviewers want you to know

Positive highlights

  • I have ordered from this web site for a few years now and the only problem I had was slow delivery.

Critical highlights

  • I will never order from this site again they sent me frontline chioce instead of Frontline Plus I ordered...
  • I called customer service today and they did say the product was coming from the UK.
How would you rate Okpet?
Top Positive Review

“I have used this site for the past 10 months and I...”

Michelle B.
8/5/11

I have used this site for the past 10 months and I am so happy I found such a great site! For me I have not had any problems getting my dog's products in time. Maybe I am lucky - but their service has been great with me. My friend has been using this site for a few months now recently and she is pleased with the service too. If you can't afford the outrageous prices on pet meds visit this site, and you won't be upset :) :)

Top Critical Review

“Ordered Frontline tick and flee for my dogs on March...”

David S.
4/25/12

Ordered Frontline tick and flee for my dogs on March 27,2012. Just received product today on 4-25-12. Called customer service, they can't tell you where the shipment Is for 24 to 48 hrs. Told them to cancel order, they flatly refused. Do yourself a Favor and go to your local pet store instead of waiting a month to receive your Product from the UK.

Reviews (48)

Rating

Timeframe

Other

Reviews that mention popular keywords

frontline plus (8) customer service (8) web site (4) 2 weeks (2)
Thumbnail of user michelleb24
2 reviews
3 helpful votes
August 5th, 2011

I have used this site for the past 10 months and I am so happy I found such a great site! For me I have not had any problems getting my dog's products in time. Maybe I am lucky - but their service has been great with me. My friend has been using this site for a few months now recently and she is pleased with the service too. If you can't afford the outrageous prices on pet meds visit this site, and you won't be upset :) :)

Thumbnail of user davids101
1 review
1 helpful vote
April 25th, 2012

Ordered Frontline tick and flee for my dogs on March 27,2012. Just received product today on 4-25-12. Called customer service, they can't tell you where the shipment
Is for 24 to 48 hrs. Told them to cancel order, they flatly refused. Do yourself a
Favor and go to your local pet store instead of waiting a month to receive your
Product from the UK.

Thumbnail of user pamelar4
1 review
1 helpful vote
May 2nd, 2012

Always a good site to purchase my pet's medications. Really good deals and their staff is so helpful even on a 24/7 operations. Keep it up!

Thumbnail of user lizzies
1 review
1 helpful vote
April 26th, 2012

Really appreciate how okpet handles their customers over the phone, such helpful and friendly reps, makes me feel safe and secured with my order.

Thumbnail of user jordang1
1 review
1 helpful vote
April 7th, 2011

In a short span of time, you guys have saved me so much in my pets medications. I have 9 cats and keeping them healthy means big bucks. Just wished I had found your website before. Thank you for low prices and effective medications, plus you have such wonderful people working for you, very friendly and helpful!

Thumbnail of user darlas
2 reviews
8 helpful votes
February 3rd, 2011

I must admit that after reading these reviews I was skeptical to use OKPet to buy medication for my beloved lab's heart condition. However, the best price eventually won me over and I couldn't be happier with the results. Quick shipment, great product and friendly service. I'm sorry that some of you weren't satisfied with OKPet, but I couldn't recommend them more based on my experience!

Thumbnail of user ingridg
1 review
2 helpful votes
June 1st, 2011

Pleasant experience ordering from okpet.com, each time I called in for my order the representatives are so friendly and helpful and they have given enormous discounts their customers. Really a good site!

Thumbnail of user robe567
1 review
1 helpful vote
January 23rd, 2012

I ordered on December 23,2011 and received a confirmation from OK Pet. Please also note, I paid via CC on this date also. Shipping was on 12/30 and now, 1/23/12, I am still waiting. Finally, I called the company to inquire. I was told that they would begin an investigation... and not immediately FedEx a new shipment to me. Put bluntly, customer care and service is horrendous at OK Pet. The surely deserve to go out of business. There are many options out there and this will not make the cut next time. Please do yourself a favor and don't order here. You will be delayed weeks and may never receive your order. In the meantime, your pets will suffer!

Thumbnail of user melissap8
1 review
1 helpful vote
February 17th, 2011

I enjoy ordering from this company, not only does their representative make you feel secure but i get to save so much with my pet's medication.

Thumbnail of user tatiannah
1 review
1 helpful vote
March 14th, 2011

I have ordered many time and don't care if it comes from a different place other than the U.S. as long as it is effective and safe, not to mention that I always receive my order on time. Good going okpet!

Thumbnail of user carloss10
1 review
2 helpful votes
April 5th, 2012

I have been ordering my pet's medication from here for awhile now. Girls on the phone are always friendly and helpful, never had any medication errors, and delivery is always fairly quick.

Thumbnail of user melissab6
1 review
1 helpful vote
March 1st, 2011

I've tried several online pharmacy and nothing beats the prices with okpet, I must say i have read bad reviews about this company but have never experience any problems with my orders.

Thumbnail of user jasmineh2
6 reviews
21 helpful votes
September 7th, 2011

OKPet.com is a Canadian company and is basically an intermediary that orders your product AFTER you have placed the order. I learned this directly from a customer service representative when I called to see if I could get a tracking number for my order. They would NOT give me the tracking number. They do not consider the product late until 3 weeks have elapsed. I'm afraid the product is coming from China and will not be authentic.

Thumbnail of user jm25
1 review
1 helpful vote
November 11th, 2014

Worst service, takes forever, They charge delivery but the use regular mail that needs to go through customs. So nothing is guaranteed. Finally they use a brand name but ship generics. Not satisfied at all!

Thumbnail of user kathyr8
1 review
1 helpful vote
November 1st, 2011

I don't know what all the whining is about. I have ordered Frontline for cats from OKPet for a couple years now and my cats are happy, healthy and have no fleas or ticks. What else is there to say? OKpet offers the same product at half the price and has all the desired results. Plus, the billing and shipping has never been a problem.

Thumbnail of user deborahs6
1 review
1 helpful vote
June 27th, 2011

Such helpful people and prices I can really go for. Best is that it's effective and delivery is fantastic!

Thumbnail of user simonh8
1 review
1 helpful vote
October 27th, 2011

I've seen negative reviews for this site okpet.com but still this company has proven to me excellence in service and promptness in delivery.

Thumbnail of user samanthap2
1 review
1 helpful vote
February 9th, 2011

Service and pricing is awesome! Helpful customer service!

Thumbnail of user joshg3
1 review
1 helpful vote
February 14th, 2011

Best quality customer service i ever dealt with. Good job!

Thumbnail of user belindac
1 review
0 helpful votes
November 4th, 2014

Product took much longer to deliver than PetMeds. I ordered Frontline Plus and the drops were like water, not at all like the ones I've purchased at Pet Stores or PetMeds. They definitely didn't work. Dogs and cats appeared to have more fleas than before I applied their product. Do not recommend this company to anyone.

Thumbnail of user samanthab7
1 review
1 helpful vote
September 9th, 2011

I have been very happy with the prices, quality of the pet products I order. Shipping is always fast and comes in a secured packaging.

Thumbnail of user marks39
1 review
1 helpful vote
June 30th, 2011

Haven't encountered any problems so far, fast delivery and excellent customer service!

Thumbnail of user philipa
1 review
1 helpful vote
February 10th, 2011

Quality product with affordable prices. Keep up the good work!

Thumbnail of user melissam8
1 review
1 helpful vote
July 25th, 2011

Appreciate so much that I can now get quality pet medications at low prices. Keep providing fast deliver and promotional discount!

Thumbnail of user sallyc
2 reviews
8 helpful votes
December 21st, 2010

Though the website doesn't mention that the products are coming from New Zeland (not Australia as someone else said), the products are the same. I have used them several times - the first time I complained about how long things were taking and threatened to cancel my order. The second time, things came quickly. The packaging is different (no other country uses the measurements the USA does) but that's to be expected.
The products I ordered worked just fine and I compaired the ingredients to a American package - it's the same thing.

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