OJCommerce

I wish I read these reviews before making a purchase. This was the worst experience I had. I purchased an ottoman and received an end table. I now have to pay an additional cost to ship it back and I was expecting to entertain with my new ottoman which was a shipped table. Never Again

I had my order delayed the day it was to arrive. I called and they said 3 to 5 more days. 3 days go by and I get a phone call telling me it will be delayed another 3-5 days. Three more days go by and it's still not shipped and told 3-5 more days.

They say it's im stock but they won't ship it.

Do your research!
Worst customer service ever!
Plus, I believe this business to be a scam.
Please do your research!

Ordered a computer deck through Walmart.com and it was shipped and sold by OJcommerce the third-party seller. When we got the large box, it was the wrong item as they sent a console table not the computer desk we ordered. The box was ripped open on the side and when we started taking the many parts out of the box to assemble the computer desk, we thought we received we realized there was glass shelf in the box, and it was the wrong item. We called the company and told them we do not have carton sealing tape to seal back the box and we could not get all the parts back into the box. The company OJcommerce told us tough luck drive somewhere and buy the tape at our expense and if anything was damaged on the return back to them, we would be charged for the damage and also charged a re-stocking fee when they sent us the WRONG ITEM!
They then tried to offer us a $47.00 refund to keep the item we did not want and did not order and never mentioned if they would even ship the correct item. Now all the burden of packing the box again buying carton sealing tape to fix the box and seal it falls on us as well as getting it back to them undamaged when we did not order or want this item they sent. Horrible company do not buy anything from them as you will get ripped off and probably get the wrong item sent. This terrible company did not even acknowledge they sent the wrong item just sent us a return label and no sorry or anything else. If you like getting the wrong item and working for free for OJcommerce then buy from them if you want the item, you ordered, and no headaches DO NOT BUY FROM THEM. Just a word of caution and our experience.

I found this after another bed seller wouldn't get back to me about an adjustable frame. Glad they didn't respond. This is the same frame and is 270 less than their sale price. Arrived quickly. Easy to assemble. Very pleased.

DO NOT BUY FROM THIS COMPANY ON ANY SITE! I purchased a small three drawer chest. The problem is the misleading representation of the item and because of that I am unable to use it! The drawer fronts are 5",6" and 6" and 17 1/2 inches wide, but all three drawers are only 15" wide with 3 1/8" depth and only 4" clearance, and only 13" deep! The chest is 16 1/2" deep. The ad states that it is 18" deep and it is only 16 1/2" deep and only 23 5/8" wide not 24"
So now I am out the money, and stuck with a chest that I can't use, because what I need to put in it will not fit! THEY WANT ME TO PAY TO SHIP IT BACK, WHICH WILL COST MORE THAN THE ITEM
This is their response to my email I sent to them.
Dear Susan Fisher,
The item must be returned within 10 days after receiving this RA.
RETURN AUTHORIZATION #, ADDRESS AND INSTRUCTIONS:

1. Wrap the package carefully in the original manufacturer's packaging
2. Return the item(s) to the address provided using your preferred shipping carrier.
3. Returns sent to our administrative offices cannot be accepted.
4. Provide us with the tracking number/s of the return. The tracking will be on the receipt provided by your shipping carrier.
Refunds will be processed after the return is received and inspected by our warehouse.
NOTICE:
A. All returned products MUST be in their original condition and packaging. We cannot take returns if products have been assembled or modified. All items will be inspected upon return.
B. Return shipping costs are your responsibility.
C. Customers are responsible for returns to any address other than instructed.
We generally complete the inspection of returned goods within two business days of receipt in our warehouse and process the refund. It may take 2 to 3 additional business days for the refund to credit to your account.

First time using this company and I will never use again. We bought a cat tower, and it was made so cheap and very hard on the sitting surfaces - no padding under cheap carpet - Our cats ignore it. They don't offer return shipping, and it's going to be $80 for a return, and the item was $62, so we are going to donate it. Customer Service person was rude and robotic, kept asking "Does it look like t he picture?" - stupidity all around. Stick with well-known national brands, these off brands so NOT have the customer experience as a core value.

I went on the reviews and am very disappointed in this child's lounge chair. My granddaughter is 4 years old and the barbie in the picture is 2.5 feet tall. This chair is best for a child between 2-3 years of age. I contacted the company and they charge a 20% restock fee and I am responsible for the shipping. By the time, I pay all these charges, I'm not getting 1/4 the of my money back. VERY UNHAPPY. Will not purchase from them again.

I am surprised this company doesn't have a 5 star average. The product is excellent and just as advertised, it arrived ahead of schedule and was easy to assemble. We couldn't be happier. From our perspective this is a 5 Star company.

I Love The TV Stand. Very Sturdy, Easy To Built, and Modern Looking! Great Addition To Home. Gave 4 Stars Only Because There Was A Part In The Front Chipped Not Sure If It Was From Shipping But I Painted It With White Nail Polish And The Piece That Goes On The Back Of Storage Was Cracked. I Guess Thats A Risk You Take When Getting Things Shipped :)

Product all busted up and really damaged when received! Will never buy UN assembled furniture again!

I ordered a floor lamp. Basically, OJCommerce is the distributor for the manufacturer and did not package the item. They shipped it through FedEx and I got it by the stated date. Upon opening the lamp, it had a defect - through no fault of OJCommerce. I immediately called them, explained the problem, sent pictures and was given a full refund that day. I have nothing but respect for a company that stands behind their business.

Equipment is uncomfortable, not possible to use for longer than 30 minutes and barely any resistance

First, they deliver the product three weeks late. Finally got all boxes and then one of the boxes is missing the hardware and instruction. So reached out to their customer service team, and the reply I got is they going to look into this matter and will give me an update in 48 hours. So unprofessional service. I would never ever buy from this company and I would recommend to everyone NOT TO BUY from this company.

Glad I didn't read the reviews. My purchase was only $100. It arrived timely and in perfect condition.

My gray room divider was perfect in weight (light), height, illustrated style, and workmanship. However, the paint was peeling off revealing white spots over 80% of the screen. Fortunately it will be placed in a spot not visible to many to its fine.

I'd love to write great review about the awesome deal I found but instead the company took me through multiple emails back and forth to try and verify my identity before I was allowed to purchase this couch. And even then they still canceled my order! I immediately called customer service who was completely unhelpful and only told me to try and buy it again with a different form of ID. Be prepared for various emails before you get your product and completely incompetent and unhelpful staff if you have any issues with your order.

I ordered 6 dressers from OJ Commerce through Ebay. The day my first dresser arrived it was clearly damaged just looking at the box which was busted through straight through to the product and you could see that the product was smashed and broken. I immediately took a photo and sent it to OJ Commerce through Ebay. They claimed they could not see the photo clearly and asked me not to file a case through ebay: which is crooked and shows their attempt to not have to refund anything from the very beginning! Through Ebay they declined my desire to return the items. In the end, I had to file through paypal to resolve the situation, and OJ Commerce said to paypal that they will only accept the return if I ship back all the items at my expense. Well I had sent them pictures of 4 of the six dressers that I opened up and they knew that the cardboard and packaging was removed from the dressers and ripped. I'm not a packaging company and it would cost probably over $200 to ship back the dressers. Not a good company to do business with!

L really enjoy the chair. Lt's very comfortable. L will recomend it to my elderly friends. Delivery was fast and great.
Thank you!.

I happened to order a Dining Bench via WalMart as the other reseller don't have it. Here is the host of problems I confronted with, because of these ridiculous, incompetent buffoons.
1. I couldn't cancel the order though I tried my best.
2. No return shipping label provided and the cost of return shipping is more than the price originally paid for. The other merchants (WayFair & HeyNeedle) in-fact provided the return label, along with pickup.
3. Their customer care sucks, never lifts the calls except the lousy email replies with Asian thick accent.

I would say that 3 out of 5 is a great review for the item.

On May 2020 I purchased the item via Walmart.com
The chair arrived as promised on time, assembling it was easy but two things I didn't like. I could be a little taller to help bigger children fit well, cosmetically wise had damage here in there, yet I can't get a hold of customer service from walmart as they are saturated with calls and cant be on the phone all day.

Fantastic price on a rifle safe. It's a little tight for my AR-15 or any title with a scope attached but works well for intended use and good quality overall. Fully lined with soft felt which was a nice feature. A few paint chips but nothing a paint pen didn't fix. Very happy with purchase. Would but from again. You really can't beat the price on this. If you are looking for a solid basic safe for 1 or 2 rifles, look no further.

I purchased a bed frame from OJ Commerce in March. It arrived quickly, which I was happy about, but it wasn't until I finished assembling it did I see a small sticker that said the product contains formaldehyde. Formaldehyde is KNOWN to cause cancer. There was nothing in the product information online that stated this. So, they failed to disclose this, and you only would have seen had you noticed the small sticker on a part of the bed frame. The bed frame also stinks from the poisonous chemicals. But the cherry on top was when I requested to return it and stated why, they told me that I could return it and should just send them the tracking number... meaning they wanted ME to pay for the return shipping for an oversized product that they falsely advertised. There was no way I was going to drag a bed frame to the post office. They're a fraudulent company. I should have just gone with Wayfair or Hayneedle because they have awesome customer service. I took a chance on OJ and I learned my lesson. I also reported them to the Better Business Bureau which I have never done before with a company.