OctaLogo

I can not believe I fell for this but I got quoted $3000 for the initial work then half way through I was told I was misquoted and it would be $7000. After all said and done, i got taken for over $20,000 and am left with a garbage website and even worse? I was threatened by many of them and told in order to not have my website shut down, I had to allow my work to stay on their servers and now I lost everything. They will not respond to your calls or mails and blackmail you so stay away. We all need to find who did this and sue them collectively and make them pay. Jerry Miller, ALLY shaw, ( ALL FAKE NAMES) are horrible people and will suffer with horrible Karma for this. I can back all this up with proof and we really should hire a lawyer to sue and shut them down. We will never get our money back as we know its a total scam now but they need to be stopped!

SERVICE IS AWEFUL... I hired this company to design a logo. Which was ok. Then I hired them to do my website they charged me over 1000 dollars for professional website with ecommerce, email the works that is not working properly and that has not been tested before going live. I have been pushed off on different account managers who have yet to complete what I paid for. I have been getting message through my social media platforms telling me that my website is not working. My clients are sending emails that are not reaching me. They are trying to download forms that are coming back with error messages. I've lost clients because of this company not completing my website and full setup before going live even though I've paid them for a website that is not working correctly... the ask me to pay more money each time they mess up. The customer service is awful. These are all the people who has done absolutely nothing but ask for more money for service that was not completed that was already paid in full... Allen Stanley, Joshua Augustine, Ross Spence, and Troy Sanders are everyone who has been involved on my website and no one can resolve

Can recommend design services they host both our website, having issues with our e-mail addresses not working sales rep taking care of it.

They take you money, then take forever to create your web site, once its done, you can' get anyone to assist you with details, high pressure to sale you more things before they even finish the job you already paid for. Web site has been down for 3 weeks, calling emailing with no success. DON"T WASTE YOUR MONEY! Find another company

Total Scam, Massive Fraud, Big Time CONS

This company uses Big Time CON tactics to defraud it's customers, it will charge your credit card when they don't have your approval, they will say one thing and then come back time and time again asking for more money. Every few months your website will be taken off line and there will be many creative fraudulent reasons as to why you owe them more money before they bring it back on line. All the phone #'s of employees are text to talk, because they are out of the country.
If you want to wait months to possibly get what you paid for, be asked many times for additional money even prior to getting what you already paid for and then continually go thru that same thing every couple months after the fact, then do business with these CONS, if not, run the other way! I can't tell you in words what criminals these guys are.
It's important people post there reviews on this company, they need to be put out of business.

I wish I had read the reviews before dealing with Octologo. This has been the worst experience for my church. We were happy with the logo that they designed but they have scammed us out of additional money for a trademark approval that they claimed they could obtain for us. This has been going on for a year. I'm speaking with an attorney now regarding legal action against this company. How hard is it to deliver what you ask customers to pay for? This company is very unethical. Very disappointed with Octologo.

On selling to you and not on customer service. This company comes off great and promises you the world... but when it comes to delivering its hit or miss. They will also sell yiu somethjng and then all of a sudden tell you they cant because they dont really know their own products or pricing.

This company is beyond horrifying to work with. They will steal your money any and your work! Run as fast as you can AWAY from these clowns

Some people clearly get some deliverables from Octalogo they are satisfied with. Octalogo also operates several other sites, including Design Proficient, and others that offer basically the same packages. My project (a simple logo) was shifted between several different project managers, and repeated delays and missed promises were frustrating. After giving up with them several times, I wrote an online review and was quickly contacted by a project manager, *, who promised to see it through and complete the project. Now, almost a year after I originally asked for the logo (and was using a so-so version of it in our business) the project is completed and all items were delivered. It took a lot of work on my part to get them to deliver, but they can do the work when they need to. This would have been a zero-star scam warning without * efforts. I can't go much higher than 'meh' as my experience was not overall positive, and I know that is true for others as well. I would not do business with them again myself, but your mileage may vary. Our final logo was decent, but their creatives could not come up with any concepts that were even close to the professionalism of the logos shown on any of their sales websites. * is a good person, and although we didn't get the logo until almost a year after we had originally paid for it, he did follow through. I wish I could rate it higher for his efforts, but as a company he bumped my opinion up from 0, or negative stars if I could have given them, to 2 stars.

*Personal information redacted by admin

Awful company, dont give them any of your time or money. I tried to get a logo designed and had to repeat the same edits to them over and over. I even sent specific examples of what I wanted and they were ignored. I finally gave up trying to work with them after a few weeks and considered the loss of money a lesson to be learned. When I expressed my disappointment I was ignored. Do yourself a favor, save a headache and take your business elsewhere!

OctaLogo / Eminent Design will provide "some" legitimate services (logo, website) to get your credit card information. Then, they will start the fraudulent charges. If you don't dispute the first charge, then banks are less willing to dispute the second charge. In my case, they provided a logo, which was legitimate and I was happy with. Then the provided a website. The website never functioned, ever. I finally gave up and canceled, moved my internet hosting, got a new website from others, etc. Then OctaLogo / Eminent Design charged another $420 without notice and without any authorization. I am disputing with my bank, but I doubt the bank will help. I have had to change my credit card to prevent another fraudulent charge.

DO NOT DO BUSINESS WITH "Octalogo ". I just got scammed for $5000. There's these "project manager" guys who goes by "NICK WATSON" and "FERRIS" who has pakistan accents and doesn't want to disclose the company true location between FL, CA, or PA which is the 1st RED FLAG. They claimed the project to do my AutoParts website would take 4 months from 03/18 which is still NOT FINISH in 11/19 after paying the balance of $5000. Octalogo will start the project after you paid the balance and find reasons to extort you each time for more money for each step that's already part of the deal saying it's taking longer for them to figure things on their end and prolong the work so you CAN NOT GET A REFUND. The are so incompetent. I tried to get a refund. They denied refunds saying they already started the work from you even though their intentions is NOT TO FINISH so they can keep your MONEY. I went to my Bank of America for refund. They credit my account for $1100 and I sent all conversations to show history, Octalogo used "Design Utility portal" to submitted a few updates that they had started "Working" on your project at first to counter act your future claims so you can't get a refund. Another Big RED FLAG is you'll notice they only want to communicate through phone calls and text message to keep things NONE OFFICIAL. I'm so surprised to see who they are still operational. My next step is to go to the BBB and FTC to shed light to their SCAMMED>>>>>>>Go read all the OCTALOGO SCAMMED on GOOGLE. Believe the victims because if you work with them, you will be the next one.

Octalogo was eager to receive our money, but slow to create and produce. Once the website was viewable, we realized it was built on a non-user friendly platform. We had requested it be built on WordPress. It was not. At that point they would not redesign. Since we've taken possession of the website and published it, we've had error code after error code. Our hosting company tells us there is a problem with the coding of the site. Octalogo continues to tell us it's the hosting company. (I have another site hosted at the same hosting company with not problems over a 12 year period). Every time I asked Octalogo to help or assist, they charge $149.00 service fee. Here's my advice. RUN! Run as fast as you can. Find some other company to design your website. You will regret using Octalogo---that's a guarantee.

WORST COMPANY EVER. STAY AWAY FROM OCTALOGO, PUBLICDOMAINREGISTRY AND MAKEITDIGITIAL. THEY ARE ALL RELATED AND STEAL YOUR DOMAIN AND TRY AND GET YOU TO PAY MONEY TO RELEASE YOUR DOMAIN. TOTAL FRAUD AND SCAMMERS. WORST COMPANIES EVER!

I regret giving my money to Octalogo! The customer service was horrible. I paid for the professional package which was $99.00 at the time. However, they did not give me all the benefits that came with the packages. Wasted of money!

I had two logos made by Octalogo and am pleased with the end results.

Jay Barry was head of my project. Jay and the octalogo team communicated well through an email platform and followed up by phone. They were eager to please and very patient with me as I asked lots of questions and they addressed all my concerns. Octalogo was very reasonable with their offers and I was very satisfied with my two logos that included all the high resolution files - overall a very good value and high quality work for the price.

Infuriatingly poor customer service. More than one representative deflected my questions regarding billing. One raised their voice and kept repeating himself and avoided my question. When I requested the cancellation I was grilled as to why I was doing so. I answered the question fully and the representative kept going -- asking me "why" over again, and again. I was then told that billing would have to call me back later that day or the next but according to my phone and voicemail they didn't, but they claimed they did. Further I was told that my card could not be credited back until two weeks later. It was a totally bizarre experience from the beginning and I should have gone with my gut that they were not completely legit. Additionally, I generally don't have a problem understanding people with accents but theirs were so thick I had a difficult time hearing exactly what they were saying.

I paid upfront, and the first call I received was to upgrade to a better package. I have a logo, but nothing else. Hopefully they follow through. The responses from them are getting shorter.

Dear Octologo.

You have great opportunity to have a valid and active business. Please follow through.

Fast and good quality - they did 5 logos and none were duds. The final choice was hard so I had to let my client base vote.

Everyone that I worked with was great! The design team made my logo to my absolute perfection. If I had any concerns or problems they answered my questions through phone calls and emails in a timely manner. I would refer anyone to Octalogo. They are patient and work very hard to satisfy the customer needs. Octalogo made my dreams come true with the beautiful logo that I dreamed of.

Hired octalogo to design a website for my business (they also do business as logo scientist).

Communication was poor, only through emails. You will never be able to call them to discuss your project. Every correspondence would take 2-4 days.

After months of back and forth, the results were always poor at best. Minimum effort given my instructions, and it would take days of emailing just to get a single issue resolved. Each time, i was only given a terrible excuse as to why instructions were not followed.

Escalations are handed off to other managers, with false promises, and high sales pressure tactics to deter you from cancelling your contract.

When i finally gave up, i asked for a full refund as was promised in writing - 100% satisfaction guaranteed. They would only give me 20%, bc according to them, i had already approved of the initial design.

Beware, they only show you a mock up of the home page. Once you 'approve' so that they can begin working on the interior pages, you're committed and won't get your money back even though initial design should include design of the entire site.

Save yourself the hassle, and pay a little bit more for real professionals. Or, just burn your money. Either way is still better than giving money to these crooks.

With the exception of the original sales person, with whom I had such a positive experience with, purchased a logo and website design package (originally I was just going to try them out with a logo design).
Unfortunately since then, things continued to go downhill. Not only were the logo designs terrible ( I found similar ones on sites where you enter your company name, choose from different fonts, and a variety of basic logos result), my experience with 2 account managers has been beyond unprofessional and quite frankly, insulting. Many times, calls were scheduled to discuss designs, and the account managers did not honour those times, then one actually turned around and blamed me for it. They lack professionalism, tact, logic and sense of customer service. If I treated my clients the way they have treated me, I would have no clients and thus no company.
Please, please, please read the poor reviews and take them seriously. There are many companies that do logo & website designs. Also don't pay a company in full before the work has been done... You will have an impossible time getting any money back.

Chat transcript from Nov 30,2017:

(07:35:37)Andrew: *, you told me you guys did the jovaconstruction.com website earlier.
(07:35:48)**: yes
(07:36:02)Andrew: your team worked on that?
(07:36:08)**: yes

I contacted the owner of Jova Construction - he told me he has never heard of Octalogo or Octagroup. He game me the contact of his actual web designer (pheonix. Cool) who confirmed that he did the site Octagroup/logo claimed to have done.

Don't be deceived by this company, like I almost was.

P.S. Once you connect with anyone from the team, you very quickly find out that none of them use their real names. Also, there are plenty of grammatical errors throughout their collaboration website and email communications that should be major red flag for a design and web development company

**Personal information redacted by admin