Northern Tool + Equipment

I purchased a welder November 15th with a latest delivery date of November 28th. Today is December 12 th and I still don't have the welder, I've called several times as well as emailed and all I get in response is it's shipped. No tracking number but it's on a truck to the store for pick up. I even tried to cancel it but I still have to wait until the welder show up or if it even show up. Seems like fraud activity

These guys are Crooks! Go ahead and order the deal of the day and you'll get an emailed response saying it'll be 3 to 5 business before it arrives at your local store, Then you'll get an email saying updated delivery date 15 to 20 business days. Then you call in and speak with someone and they tell you that your order has been canceled and you won't even receive an email informing you, Don't do business with Northern Tool, get your tools elsewhere and save a whole lot of headache!

I had used Northern Tool for the 8 years in my pressure washing business. I had bought 15 machines and hoses from them. My go too machines were the 3600 psi and 3 gpm machine with a Honda engine and Cat pump. The new machines come with a Koehler engine. Their excuse is they cant get Honda engines. That is B.S. Simpson and DeWalt both offer Honda engines. They now give you crappy hose with the machine. Complete garbage. Also, their premium hose is now garbage. They are going right down the tubes.

I had bought a Kerosene heater from Amazon but the actual seller was Northern tool as their 3rd party seller gimmick. After only 2 months the heater flashed a code E! And blew out a large plume of smoke. I contacted Northern tool immediately the next day to report the issue and to be told I would need to call the manufacture for service repairs, etc. Its just another way companies are trying to find ways of dodging customer repair or refund issues and hope if they make it difficult enough the customers wont even bother trying.

The supervisors are horrible, the Shipping esti.ates are a joke at best. You guys wouldn't know your $#*! from your elbow, I'd invest in a sinking ship before I'd order from your $#*! show again. How do you have a deal with a delivery date shown and then have that fall apart? I'd shoot myself before even thinking about using your company again!

Do not order anything. Could take up to A month to get it they cant even track it and have know idea where it is 13 days and still waiting. Never again. If they don't have it go somewhere else don't order it unless you don't need it.

This Company is absolute nightmare to work with, I would highly suggest never purchasing anything from them. They will either lose your order or it will be months before you get it.

I ordered a product on the 13th one Sunday the 15 th I received a email it was shipped. When tracking the product it said only a label was made. I called today the 18th, the customer service representative told me it was in a phase either being put on a truck or sitting in a warehouse with others orders just sitting there. But she really didn't know and was making things up. Terrible customer service and she claimed this process is normal. I don't believe I will ever buy from this company again, regardless of the deals. The family owned business is to big for there britches

Ordered a Power inlet Box and after 3 days delivery delay I called them. They said that the package was labeled but never went out the facility. Very big inconvenience as now I have to wait another week to get it delivered(hopefully). I am affected when my clients are affected and this is the case. Let's say that my first experience with Northern Tool was not a positive one.

Two weeks after I ordered my trailer, it still had not shipped. I called the corporate office and the lady I spoke to was very helpful. She apologized and stated she would personally call the warehouse and have it shipped asap. I finally received my trailer a week later (3 weeks after purchase). The assembly instructions were useless. They basically include a "one size fits all" manual that covers multiple models of trailers and is very difficult to follow, considering the parts shown aren't necessarily the parts included.
It took me 7 hours nonstop to put it together alone, only to discover the tail lights were faulty and would not work at all. To make matters worse, the title to register the trailer was missing from the box. Once again, I found myself on the phone with the corporate office for Northern tools. The rep told me it takes them 4 hours with multiple people working on it at one time to assemble the trailer and explained that the title would be mailed separately and that I should receive it in an envelope within a few days of receiving the trailer. As for the lights, he said he would look into seeing if he could ship me some working lights separately. It has now been a full month since I ordered my trailer, I've yet to receive the title and I'm having to come out of pocket to fix the tail lights. To clarify, I have $1000 trailer sitting in my front yard that I CANNOT use. Multiple calls to corporate later, I'm now having to threaten to get my attorney involved just to get the title to the trailer I paid for. Save yourself the headache and avoid ordering from Northern Tools unless you can pick it up in person.

I'm hooked first time been here,.Awesome selection, variety and prices. My name is Todd and I speak facts.

Bought an Earthquake Tiller from this untruthful company and it was damaged. The rep incorrectly told me to file the claim with FedEx who denied it because NT had to file the claim.

Northern tool store in Conyers. Asked employee about two lights for the garage. They were two different manufacturers of the same light and we were just asking which one was better because it was a pretty big difference in price. He responded that one of the manufacturers had one on sale, and that was all he knew. We asked him if there was someone in the store who might know anything about them. He answered for every employee in the store that no one in that store knew anything about those lights. This guy wanted us to LeAVE hIM ALONE! His cashier job was clearly interfering with his tik tokking!
He checked us out and before we were even out of the line, he was back on his phone playing his candy crush. Definitely sticking to Home Depot from now on. It's pretty amazing that he can speak for every single employee in the entire store. The laziness is astounding.

Northern Tool is a great way to search for items for your shop without going into the store. Tools, supplies, gardening items. Northern tool has a lot to chose from. The Advantage membership is a good deal, too.

I ordered a Milwaukee item online on 8/1/2023 to be picked up in store. Northern tool charged my card, then sent me an email an hour and a half later stating they cannot sell this item. I called customer service to ask for a refund. They put me on a 10 minute hold, came back on and said they would have to convert my money paid for it into a gift card! I argued and got nowhere. I want to buy this item elsewhere, but I will be stuck with a gift card to Northern Tool instead! The item is still shown online and available for ordering even though I let them know. SCAM!

Paul is a VERY rude manager at the Augusta Ga store562. When asked about a warranty on a tool he rudely stated he was not going to warranty it because it wasn't bought from there. Just to inform you, certain Brand name tools can be returned to any store that carries it and they will warranty it if they have it in stock...NOT MR RUDE PAUL! This store won't last long if he stays manager.

I ordered a 600lb rated 4 wheel cart. Should have been here last week. They called today and said it was here. Went right over after work. After 30 minute wait was finally told it was shipped to the wrong location. Would be here in 2 or 3 days. That does not help me moving tomorrow. If they do not have in stock got some where else. Thought this would be a nice place to do business but just another low rated store.

I wanted to get a simple trailer part. But got stopped by some kind of anti bot software.
After two tries I gave up and it is anti shopping software. Amazon will thank you for having a horrible site. The web designer has trashed your store... worthless

My husband uses his for EVERYTHING. It was the best gift! This is the third one I've ordered for gifts and everyone love the convenience and compactness. Press a button it opens... amazing!

Very disappointed with the service we've experienced with this company.

This is our 2nd time ordering off of the website, both times paying the Express Air shipping (next day)
Their online confirmation gives the date of arrival, (this is the reason why we chose to order in the first place!)

We are affected when our clients are affected and this is the 2nd time late deliveries we paid for have happened.

As of now it has taken over 2 business days for the item to leave warehouse/store.

It's disheartening when you call the customer service line and you can't get a honest answer.
Every rep has a different answer and isn't concerned with the issue.

We were told conflicting information: it will ship out, it has shipped out, they don't know if they have it or FedEx has it, it's a constant run around.

I'm not sure why it's so hard to honor the shipping dates that the website provides.
And if those dates are incorrect, I would hope their website would be fixed to not miss lead future customers

Rude workers (Alexandria) at the north midland, tx so. I'm a paying customer. There's no reason for the snotty attitude just cuz your pregnant and your hormones change. If you don't want to be there than leave!

TRACK MY PACKAGE, NO DELIVERY. NO REFUND. JUST A GENERIC RESPONSE FROM CUSTOMER SERVICE. THANK GOD YOU ONLY TOOK ME FOR UNDER A HUNDRED BUCKS. AND DAMMIT, I REALLY WANTED THOSE RED TIRE STEPS XL TO SELL IN MY STORE. ALEX, ILL TAKE MADE IN CHINA AND SWIFT DELIVERY FOR A HUNDRED...
P.S. THIS SITE KEEPS ASKING FOR A PROOF OF PURCHASE. IF THAT MAKES IT MORE CREDIBLE THEN SO BE IT. ILL BE LEAVING IT OFF. IM NOT ASKING MY ACCOUNTING DEPT TO WASTE THEIR TIME... PEACE N HAIR GREASE!

Ordered some items back in December, 2020. I ordered a total of 12 items. 8 items showed in stock at local retailer, with the remaining four showing "will ship in 2-5 days." Received an email next morning stating items could be picked up at local store. I arrived expecting to get items that were in stock... not one item was there. My first of several wasted trips to their inconvenient location. Manager in the store stated that all online orders were sent to the store and they never "pull items" from their in stock to reserve for online orders. I then presented a hard copy of my email telling me to come in and pick it up (dated/timed). He stood there dumbfounded and a look of "well i just f'd up and got caught." He ran to the back, spent 10 minutes doing something, and then came up and said that all items are ordered and will be in within a week or two.

Long story short, 6 unnecessary trips due to staff incompetence (telling me my total order was ready for pickup and it wasn't, me traveling to get ordered canceled because over the phone customer service was useless, and their hours are not even posted correctly for Saturday hours online), my items got backordered and pushed back 1.5 months, and I eventually just returned every item once it came in because I was able to walk into a competitors store during this entire time and buy off the shelf.

They lost my business for good. I am a tradesman who uses Milwaukee primarily. If Milwaukee came out tomorrow and said they would sell exclusively through Northern Tool, I would stop buying Milwaukee. Brand loyalty is important to most tradesman. I'd jump brands before going back to Northern Tool.