Molndal, 43133, Sweden
In my Country, the wait time for even expedited orders was scheduled to be 25 days. The Northerner had my order of 65 cans delivered in less than 5 days! I selected 2nd day air for the shipping, the extra money for shipping was worth receiving my order 3 weeks in advance. As this may not be the case for every location, I would like to say once the few bugs with my age verification were promptly taken care of and my order was delivered ahead of schedule, The Northerner will continue to have my business for future orders, despite any negative reviews read.
Ordered 5 tins may 31 and it's now June 25 and haven't got anything they say that it is lost in mail but my local post office states that they do indeed have a tracking number and the post office seems to think that they just did not ship my order. Not impressed
Ordered $125 AUD worth of skoal, red seal, nasal snuff, chewing tobacco in May 2016.
They said it was dispatched in 6 parcels and would take 14 days.
I haven't received any notice from customs, as they are always happy to tax me when an order has been stopped, this has been over a month.
All Northerner does is sais they cant track it and it must have been lost in the mail or customs have it.
They are a complete joke and a waste of money, rip off!!!!!!!!!!!!!!!!!!!!!!
I live in Boston and the mayor just banned flavored chewing tobacco. I have ordered from their website twice now and it arrived quick and fresh. Only drawback is having to be home to sign for it. They will not leave the package unless someone over 18 is there to sign. Which I completely understand.
I have a total of three emails and no responses my order now is almost a week late when I first emailed them asking for a tracking number they told me there is no tracking number on regular mail now I have sent three emails and not a single response I've heard from many sites and forums not to order from them and bow I see why and you would think in the amount of time they have been open they would figure it out I thought it was fishy why they don't have a number to call well I've requested a refund well see what happens
Northender logistics are moving as a snail or as a darker comparison "as dead man eyes".
When you make an order it takes minimum 3 and 5 days of processing. What a big proccesing...?!!!? If products are in stock you are lucky and they delivers in 1-2 weeks in UE. If the products are not in stock, they cancel order. So again 1 week for processing...and so long.
And the website has big problems...
As a loyal customer for about three years, only now I noticed that Northerner are a big cabbage.
Now I try other competitor with lower prices, without extra charges, free shipping and great discounts and I see this big deep difference (money and time).
tried ordering chewing tobacco some time in 2013/14 to germany. payed the bill, nothing ever arrived. customer support claimed it was a customs issue. i contacted my local customs. they didn't have anything (and if they did, they'd have to contact you).
when i confronted customer support about this, they simply broke off contact.
2016 after hearing that some "issues" were worked out at the company i gave it another try and ordered a medium amount of american chewing tobacco. however, again, i payed my bill and nothing arrived. and again northener claimed it was probably a customs issue. i checked with customs who, again, knew of nothing.
summing up: 0 out of 3 orders arrived and i payed 80 euros in total. so i concluded that this company is obviously fraudulent.
Gold member here with northerner.com, I've bought a ton of chew, snus pipe tobacco and dip.
northerner.com have always had an issue with delayed orders, slow shipping and awful reply time from customer service, we know this.
We also know that at some point, 3 weeks, a month, the order should arrive.
You end up getting to the point when again you have trouble, this time half an order arrives, and you wait another month, nothing arrives so you contact customer services who take 5 days to reply with a generic email.
This means again, your order is either lost or been sent back to them, oh, and they don't re send!!!.
Its all become far too much hassle to order again, the long drawn out wait, the zero tracking on orders, no care attitude from customer services I have come to the conclusion its time to move onto another vendor.
It feels great to finally say that!
I placed an order on Dec 30 and today is Jan 21st still nothing delivered. I sent an email to customer service, I received a response back about a week later telling me it was basically out of their hands that it had shipped already. I have ordered 3 other times previously and the shipments normally showed within a couple of weeks but now who knows. Looks like I will be moving to another company for future orders.
I read a lot of reviews about the company after I placed my first order. 90% of the reviews were bad, mostly I heard "scam scam scam scam". At that point I was 99% sure i wasn't going to receive anything in the mail. I contacted the Northerner through email, I got a prompt response saying that they could not refund my money because they already shipped it. This was a lie because it was an hour after I had ordered! Today I was pleasantly surprised to see the package at my door, 4 weeks later. It did come though! I am in Canada by the way!
Rubbish company, poor customer service and money collector stay away. When i kept chasing to them for my order and requesting cancellation this is what i get from customer service "If the package is returned, we will not refund or reship the package, snus is a fresh products that can't be reshipped or resold. Returned order are thrown away."
This statement is coming out of blue where they dont have any reference on their website. Is just a leeway for them to not refund.
Stay away ,
Tip for consumers: Stay away , product quality is excellent but customer service is poor, they through at you policies out of blues. Really rubbish, they took my money and they didnt at least refund or offer a replacement shipping for an order i've never received. .Ask Mohammed about Northerner
Made a order a week ago order still processing.paid for express shipping,not even shipped yet,no replay from costumer support,Northern used to be the best in the biz!hope they will get its $#*!h together,
Took some time for northern to come back to me,but when they did they sorted my issue in a fast and profesonel way,Northern are stil the best,just slow some times,
What happened to Northerner? They used to be very good, now not so much. Recently I was targeted for a marketing campaign aimed at gold members. I put in an order at a discount. Three days later they had further reductions as part of a seasonal sale, the discount was far higher. The difference in cost to me was significant enough that I got in touch with customer support to complain. The attitude was atrocious, and I was left with no illusions that the rep could care less. The whole episode has been a big change from my dealings with Northerner before. Sorry Northerner you lost a long time customer, I don't appreciate being ripped off and dealing with ignorant customer service reps.
I have made several orders from Northerner to Germany over the past 3 years, with very mixed results, I ordered General snus and Copenhagen long cut in tins to Kassel, the arrival was punctual, got a call from customs, went and picked it up and everything was hunky dory. Ordered to Berlin...nothing. No call from customs, no order in the mail, nothing. When I sent an email to complain, they said it must have been seized by customs(odd, since in Germany it is illegal for customs to open mail, you have to open it in their presence). So whatever, tried again in Nordhausen, worked like a charm. Tubs of Longhorn showed up right at my doorstep without so much as a call from customs. Moved to Freiberg, got my first order of Longhorn there and then 2 consecutive orders disappeared without a trace, again with the explanation that they were apprehended by customs(again, completely impossible unless customs was breaking the German constitution to seize my tobacco). Haven't tried with them in about a year, been using terrible Makla ordered from the czech republic. Trying to decide if I want to give them another shot. I would really appreciate some kind of guarantee or better tracking service to Germany, because like I say, it is impossible that it was seized by customs without them notifying me.
I ordered 2 months ago I received emails first few weeks that they didn't have my order in stock but after waiting patiently for 2 months I never received anything yet so I mailed them about it. And they claim they never received payment but they did I have credit card bills to prove it! Don't buy from them they are scam
I waited for 2 weeks for the package to arrive and after couple more days after I asked the support where it was, they told me they hadn't sent it yet!
Refund is probably never to be seen. Luckily for them, they're not an EU company, because this business conduct would cause them some serious trouble...
Tip for consumers: Don't shop at northerner, you will only lose money...Ask Jan about Northerner