I order an expensive gift on December 1st and was assured it would be in by Christmas. A week before Christmas and the beats headphones I had ordered had not arrived and was late past the expected delivery date. I called customer service and was told they would be shipped by the end of the week. Still not receiving the package I called on Christmas Eve and was told the order was out of stock and would not be delivered. I was not notified by an email and only found out I would have no Christmas gift for my brother because I had called customer service. I am very disappointed with my experience with No More Rack and will not shop on this site ever again.
Tip for consumers: Do not buy from this site!
This company is making all Internet sells look bad. They advertise products like beats but you won't get them instead you get a email saying sorry can't fill this order. Then when you try to contact them. They say too bad we can't do anything about it. They keep your money and wait weeks before the refund it.and if you get the beats they are fake. This company has ruined my Christmas and they don't care. They have no intention on making any customer happy. I would not buy anything from them unless you like throwing your money away. I filed a complaint with the bbb and I think that this company has no intentions. On making good on items they advertise. You place the order and they take your money and then wait 20 days and 2 days before christmas to say too bad. Thanks to them my son will be very sad on Christmas because my money has not be credited back and I now don't have the beats the only item he asked for.. that is how nomorerack does business. Shameful..don't buy from them unless you don't really want the item.
Tip for consumers: I would love to of given them a negative star but this site requires you to give them a star which they don't even deserve.. worse Internet ad company / warning research them before you order otherwise you'll be writing a review... not a place that cares about the customer or the product
I read the reviews after I placed my order. I received a tracking number a week after i placed my order and thought I was a lucky one. Not so soon...first the tracking number was invalid at ups, usps and fedex. Today I received the order and as soon as I saw the package I knew I ordered crap. The quality of the comforter is very cheap ...nothing like the item on their page. They said I saved 120.00 but my mother in law bought the exact item at a local store at 19.99. The color is not what I ordered and it does not fit my king bed. I think this is queen. I guess I will end up donating it to a goodwill. The reviews are real. Can someone stop this company from ripping off comsumers? Seriously.
BUYER BEWARE! If you order anything from this site you need to make sure to continuously follow up on your order. I received a shipping noticed that item was shipped December 10 expected delivery December 13. I checked the tracking multiple times and it was showing that it was still in NY. Since 9 days had past since the item was shipped I contacted customer service concerned that for some reason the item may have been returned and in my original message I stated that the trackino information was not showing anything so I needed their help. The response I got was a link to the tracking information. I replied that I had already checked that as stated in my original message to them and the next response I got mysteriously came about an hour after I had recever an update from usps that the package was on the way...again only supplying the tracking information. I finally received the item 3 days after my complaint and the necklace chain was twisted and knotted around the charm as it had not been packaged well.
disappointing Last year we ordered no problems this year awful and their customer services was no help at all. too bad
Tip for consumers: if you are in Canada even with an American mailbox it will not work.
This company is a joke. Ordered 5 pairs of beats headphones for Christmas on December 1st. By the 13th order information said it was still processing so I called CS they said that there was a delay due to the items popularity and they could no longer guarantee shipping by Christmas. Are you kidding me? What legitimate company charges your card immediately and then you have to follow up with them to find out when and if it's ever going to be shipped. Had to cancel order and wait for a refund before Christmas shopping.
Tip for consumers: I see that they advertise on this page if you click on that box, good luck.
I have not received this order and it has been 3 weeks. Tracking info given is useless and there is not an update. Best I can gather is it took over 1 week for these to be shipped and then when shipped on the 10th day after order there is a USPS note of being shipped and then nothing else. Waiting patiently 10 more days and today I call customer service. CS rep reading script loud talking over me as I am seeking an explanation. Bottom line they encourage you to cancel the order and offer no incentive to do business with them ever again. From the delay in shipping from the manufacturer to using a hidden shipper that does not show activity on your tracking number and then passing the package off to the USPS enroute and items "lost". America can do much better than this.
NoMoreRack is a very lame 21st century vendor. Amazon, Best Buy, Kohls, are the real deal. Save yourself a headache and if you have had a problem do not expect anything by calling their CS, they rather you just cancel the order and suck it up as your loss.
NO MORE Nomorerack!!!!!
I order from here every year. Never had a problem untilThis year i had a problem. I called to inquire about a shipment and the customer service rep gave me someone elses shipping information. Probably just mistake. It was corrected within 24 hours. They were professional and I am overall satisfied with this company and will more than likely order again in the near future.
DO NOT ORDER HERE. This company is a joke. I have to be honest. I was given the run around quite a few times and kept following up because KNOWING BEFORE HAND OF A CANCEL WAS NECESSARY. Instead I was told my item had shipped and would be here before Christmas Eve only to receive an email today with an "unable to be fulfilled." Disappointed beyond belief to have to search for a gift 2 days before Christmas.
Tip for consumers: Avoid it like the plague.
I used the paypal link inside their checkout window to pay and payment was confirmed. Now, they tell me they cancelled my order because I didnt check out and have no receipt of funds. These people are crooked. BEWARE!
Tip for consumers: Go overstock.com instead
Seems like this is a common theme! I ordered 2 sheet sets and only one was delivered. Shipping company states one package. Nomorerack's delivery confirmation email states 2 packages were delivered. I have emailed and called - they refuse to credit me for the other sheet set and are "looking into things". This company is a scam. Had I been smarter and looked before purchasing, I would have seen the BBB grade of F. Wow- that's sad. My fault- just glad I didn't buy something more expensive from this sleazy company. Don't perpetuate this company's existence by buying from them! Shocked they're still in business. If they don't correct my purchase over the next two weeks I will file a BBB complaint too.
Tip for consumers: Don't do it. You do indeed get what you paid for.
I returned a zeepad that I bought from nomorerack. ,within 1wk the turn on button fell out .I returned the item paying my own shipping their return dept keep saying it was never returned even though I have my USPS receipt of proof that my item was delivered and they refused to refund me . They are the grinch that stoked my Christmas.
Tip for consumers: Beware do not buy electronics from bomorerack.
Before ordering from nomorerack, check to see if the same item is offered somewhere else and if the charge is similar or not too far off, order from the other company. I have learned there is a 50/50 chance your item will be received or not received. Most company's do not charge your credit cards until the item is ready to ship but not through nomorerack. The moment you order is made, your credit card is charged. Therefore, the seller has no obligation to ship timely or at all. Suggestion: when making your very first order from nomorerack, order something small and be sure the items has no need by date. If you begin a relationship with nomorerack and order a high priced item first, you may be very disappointed and/or extremely angry.
I ordered a men's maroon shirt and got a women's black wind breaker. When I contacted customer service I was told to ship back the wrong item at my cost and they would credit the purchase on my credit card for only the amount of the shirt. They expected me to pay shipping for them to ship me something I didn't order and to ship it back to them. They lost me for a customer for that kind of nonsense. My experience with them over 2 years of ordering various things is pretty hit and miss on quality. Some things are okay, others quite cheap and not even Walmart quality
Tip for consumers: Stay away from any online seller who refuses to fix their own mistakes and expect their customer to pay the price of their error instead of themselves.
I ordered a tablet for my son for Christmas last month and they took my money right away. But here it is almost Christmas and I have no tablet for under the tree. Also I tried to email them and I have not gotten a response yet. I have not had my money returned either. Now when I go under my account of order history it is completely blank. I can't believe this has happened. This happened 2 years ago also. Also don't bother buying the gift cards because you don't receive them either.
DO NOT BUY FROM NOMORERACK. THIEVES! UNPROFESSIONAL! AVOID AVOID AVOID!
Tip for consumers: company is full of people who are trained only lie to their customers. they claim to have great customer service, FALSE. they dont know customer service basics. DO NOT BUY FROM NOMORERACK.
Bought comforters from NoMoreRack. The original value was $120 but was on sale now for $29. when they arrived after 4 weeks, it was the cheapest quality comforter I have ever seen. So I got RMA from NoMoreRack to return. They told me that they will deduct $10.20 for return shipping charges. They emailed me the RMA but the return address on RMA is not correct. If i had not checked for a correct return address, my package would have returned to a wrong address. I called them to ask for a RMA with the correct address and they told me that there is no way they will be able to give me correct return address on RMA. I wanted to use the same RMA but stick a piece of paper on top of wrong return address and write the correct return address on that stuck paper. But USPS will not allow that. So now I need to ship it via USPS on my own and it will cost me $47. I asked them if they would refund me $47 and charge me $10.20 for shipping cost. I have been waiting for their response since. I wish I had seen these reviews before buying anything from NoMoreRack. If they do not give me the correct address on RMA or they do not refund me $47 for shipping charges, then I will go to the better business bureau and higher a lawyer where they will have to pay lawyer fees. This is not a threat but facts.
Tip for consumers: I will never go to this site again.
I ordered a pair of boots from NoMoreRack November 29th of this year and they took my money out that day and they were still processing my order December 16th and cancelled my order the 17th when they still have the boots in my size. I order a lot on line and this is the worst company on this planet. Like one customer said Run like hell. There is nothing but problems from this company.
Tip for consumers: When you see something you like on nomorerack look for it on another site and buy it from them I kid you not it will save you the aggravation.
I a bought zeepad with Nomorerack within 1 wk the turn on button fell out. I returned the item and the USPS said my item was delivered within one wk, I'm getting emails from them saying they never received my item even though the tracking number clearly states it was delivered. Warning do not buy cheap chinese made good from them its a nightmare to get refunded.
Tip for consumers: You are taking a chance with this company, Do not buy electronics.
I purchased items on cyber Monday for Christmas gifts. My total was $69 for a tablet and some memory cards. I bought the memory cards specifically for the tablet so to find out I was charged for both and only received my memory cards I was not satisfied. When I was tracking my package I couldn't even follow it to make sure it was actually coming, the link was unavailable. Finally I received the memory cards without the tablet. The next day I emailed the company inquiring about the tablet and they responded saying I had to wait 3 business days. Waited then and never heard so the forth day I emailed again didn't hear from them for ANOTHER day. They said that I needed to wait 3 business days to hear from their partner. Ummmmm I had already waited 4 business days for answers. Finally today (the fifth business day) I hear they ran out of stock and weren't sending me one anymore. I didn't have an issue with them last year but this experience has made me refuse to use them ever again and to ever recommend them to anyone else.
I ordered a Christmas gift for my husband and the status said, "approved." However, I just looked on their website and it is now saying, "cancelled." They gave me no notification as to why it was cancelled, nor did they notify me about returning my money. Plus, the website also never mentioned how much the shipping would cost after I placed my order. I called customer service and she was no help due to the fact she had limited access to my account. So, she to me to email my complaint and to ask why my order was cancelled. I asked her for a phone number, so I could speak to someone about this, but she basically said they only have an email address to complain to. DO NOT BUY ANYTHING FROM THEM!
WORST experience EVER!!!! ordered boots in Nov. they sent the wrong size. after having to wait till boots came, sending them back calling them, now over a month still no boots! Refunded money today after calling yesterday again for the 12th time still wanting and waiting for boots. Say I have to re order Took no responsibility for their mistake!!!! Worst experience ever. quality of other product I got very poor ...I don't want to even give them a star and I have never even written a complaint before.
Tip for consumers: Please don't order from them. No one deserves treatment like that even if it seems like a good deal
"NOMORERACK is a horrible company that should never be used to buy things for anyone. My poor kids Christmas presents were canceled. I recieved an email after ordering my kids Christmas presents from NOMORERACK that asked for me to verify my order. When I did that, they verified that I was all set. Today I checked on my orders only to find them canceled and now I have to start all over. My heart breaks for my poor kids. Now I have to start all over (basically a week before Christmas) and repurchase new gifts for those kids. I am reporting this company to the better business bureau. DO NOT ORDER FROM THEM!!! If I could give them a 0 rating, I would. "
Tip for consumers: DO NOT ORDER FROM THEM
Stay away from this company run and do not look back. I ordered my daughter a tablet for Christmas at the beginning of December, when it did not ship in said time I called to injury about my item I was told I did not order anything even though the money was removed from my account and paid to them. I provided all information and was told a refund would be sent in 24-48 hours. Been almost a week and still no refund. When I call now they change the time line. Customer service is a big joke.
Tip for consumers: Run away and do not look back
Customer Questions & Answers
I think everyone in this position should start filing reports with the authorities! No reputable business treats customers like this. Get the word out on this scam company. It's the ones who give up and walk away that keeps choxi/nomorerack alive
I believe it depends on what you order, and from which "partner" company is offering it. Folks, Choxi is not shipping this stuff out. They are however, the ones raking in the cash. The reason you get so many packages is because it is being shipped from those companies. Choxi is the middleman. IF you got your orders correct, Good for you, I for one am happy that you didn't have the nightmare of dealing with what a vast many of people have. But, No, there are no exaggerations.... I can only speak for myself, and, use facts supported by documentation. The comments I read seemed eerily similar to my own. The ONLY reason I got refunded was due to the involvement of the BBB of NY. I was getting ignored and a run around before that. Choxi is NOT holding the companies that are sending shoddy merchandise or not sending merchandise at all accountable. It seems that they don't care, after they get paid you are on your own. Does this mean they can't change those faults. NO, it doesn't. It does mean that they need to vet their partners a little more stringently, and to hold them accountable, before subjecting consumers en masse. What I wrote in my first post is the complete truth.
Consider yourself lucky they do not ship to Canada. Horrible company to buy anything from! Would definitely NOT recommend buying from them - even torn newspaper for a 2-year old to have fun throwing them away. They will find a way to mess up that too.
They sent me the wrong item 2 times. Their customer service stinks - took 20+ emails to get the right one and get the wrong items credited!!!!
It took about 2 weeks for a tablet.
I did not call them, I emailed them...that way I would have proof that we discussed the problem, if you charged it....dispute it and return the suit and make sure you request receipt requested when you ship it, that way they can't say they didn't get it you will have proof, it costs a little extra but so worth it. Also I don't know what their rules are about returning clothes I would also check that out on their website...sorry you have to go thru this. Post on here and let me know how you make out....
Odd. I bought nearly 10 items and all have arrived. No issue at all.