• nexogy

nexogy

Overview

nexogy has a rating of 4.66 stars from 220 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with nexogy most frequently mention customer service, phone system, and support team. nexogy ranks 5th among Telephone sites.

  • Service
    11
  • Value
    9
  • Quality
    9

Proactively asks for customer feedback

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What reviewers want you to know

Positive highlights

  • They have a 10-star in customer service, they are very attentive and very nice.

Critical highlights

No critical highlights yet

How would you rate nexogy?
Top Positive Review

“Vanessa is awesome - and very professional!”

Sabine B.
2/1/20

We love nexogy as our phone company, we are clients since 8 years, and would never go back to comcast. Much lower rates here!

Top Critical Review

“Awful Company”

Amanda B.
1/20/20

This company is terrible. Can never get help right away. We've been trying to add service for months and still can't get it installed. There is nobody "responsible" for anyone's account so you are starting over EVERY time you call. They clearly don't have access to each other's notes, or they don't look/care. Their solution, unplug and plug back in. NEVER works. Does anyone have any recommendations for better companies?

Reviews (220)

Rating

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Reviews that mention popular keywords

customer service (64)
Thumbnail of user sabineb15
1 review
0 helpful votes
February 1st, 2020

We love nexogy as our phone company, we are clients since 8 years, and would never go back to comcast.
Much lower rates here!

Thumbnail of user tripn1
1 review
0 helpful votes
March 2nd, 2019
Verified purchase

Love that you can email technical support and they respond quickly. Generally, the few issues we have had over the years we have had service through Nexogy, they resolve the problem within 1-2 hours. We have had Nexogy going on 10 years; one of the reasons we've stayed with them has been their super responsive and very friendly technical and customer support staff -- on top of the great rates we get from them!

Thumbnail of user shannonm337
1 review
0 helpful votes
December 19th, 2019

Jay assisted us with training and setting up our new voice mails. Our phone system is very intricate and although easy after Jay's instructions, we felt more confident in handling it. Jay, thank you so much for your patience and wonderful training!

Thumbnail of user amandab865
1 review
0 helpful votes
January 20th, 2020

This company is terrible. Can never get help right away. We've been trying to add service for months and still can't get it installed. There is nobody "responsible" for anyone's account so you are starting over EVERY time you call. They clearly don't have access to each other's notes, or they don't look/care. Their solution, unplug and plug back in. NEVER works. Does anyone have any recommendations for better companies?

Thumbnail of user aneudyr
1 review
0 helpful votes
March 15th, 2018

Excellent Customer Service & attitude we're working together for the last 3 years. We love to work directly with Brandon, this guy is great, Vanessa help us a lot too. A- overall.

Thumbnail of user roanw1
15 reviews
9 helpful votes
October 18th, 2020

Everything was installed on time. Service at height. I recommend it this website becouse it work well and I like it

Thumbnail of user marelya2
1 review
0 helpful votes
February 2nd, 2020

Vanessa Echevarria goes above and beyond in assisting our company whenever we need prompt attention. Would highly recommend Nexogy!

Thumbnail of user pauls265
1 review
4 helpful votes
January 29th, 2016
Verified purchase

My Nexogy phone system works almost without fail, and if there is any interruption, there is a notification and prompt resolution. The pricing seems fair enough. But since installation some years ago, my business has changed, my needs have changed, and no doubt technology has changed, and I have no idea if I have an Account Representative or who I am able to call to discuss my account. All of the communication from Nexogy is very automated and in one direction. I would love it if a live human with good English was able to come and spend a morning at my office to see what I have and what I might need and to assist with my phone system.

Thumbnail of user danieln914
1 review
0 helpful votes
January 21st, 2022

Avoid this company. I was a customer for a number of years and then Nexogy bought them. Nexogy took a decent Company and made them awful. Many examples. You can search my name on google and find me. Happy to explain. Daniel Nehorai

Tip for consumers:
Don't.

Products used:
VOIP phone service with zoho integration

Service
Value
Returns
Quality
Thumbnail of user mailynj
1 review
1 helpful vote
April 21st, 2020

Joctanis Gonzalez is excellent and very professional, he helps me a lot to solve the problems that arise in our company.

Thumbnail of user mariam532
1 review
0 helpful votes
March 15th, 2018

I am really impressed with Nexogys support team. Theyre always quick to respond if i have any questions or problems. Brandon is always patient, knowledgeable and walks me through any issue I need fixed. My phone lines are working great and Im very satisfied

Thumbnail of user luist22
1 review
1 helpful vote
March 15th, 2018

CALLED customer service spoke a gentleman bye the name of Brandon Reyes and with a lot of knowledge my concerns were addressed swiftly. I highly recommend the services of this company. Professionalism and knowledgeable employees like this are what make a company strive and succeed.

Thumbnail of user lorib211
1 review
0 helpful votes
July 25th, 2018
Verified purchase

Vanessa was extremely professional and handled my inquiry in a timely manner. I do appreciate all the help in handling my request.

Thank you for that!

Thumbnail of user javiera11
1 review
1 helpful vote
May 19th, 2016
Verified purchase

I am expressing my gratitude and satisfaction with the service and support I got from Eric and Lexi (not sure if I'm spelling her name right) on solving an issue with our phone line.

They were friendly, knowledgeable and quick. It seems that they enjoy being part of Nexogy team. I believe Erick and Lexi's success was a result of a great management and customer service directives efforts to have staff like them on your enterprise. Invest on them!
Keep service personal, simple and fast.

Thank you.-

Thumbnail of user lazarag
1 review
1 helpful vote
March 8th, 2016

Vanessa is the true definition of a professional. She is always so efficient and goes above and beyond to assure customer satisfaction. She has helped me with a few issues with our account and I can honestly say she is my go to person at nexogy. I rather not talk to anyone else but her only because I know she will always have a solution! She is such a great asset to this company! Five stars all the way!

Thumbnail of user henrykh
1 review
1 helpful vote
March 15th, 2018

I have been with this company for a year nd a half and always i speak with brandon. He is very professional and always give me a solution for my trouble. I want to thank his service.

Thumbnail of user dianap55
1 review
0 helpful votes
August 11th, 2016
Verified purchase

It had been 2 years since I first recorded the outgoing greeting on our phones. Just recently, our firm name changed and I had to record a new greeting but had forgotten how to do so. I reached out to Vanessa Echevarria at Nexogy for help. Vanessa responded to me within 30 minutes, provided clear and concise instructions and not only followed up with me, but tested the system for me. I couldn't have asked for better service. Thank you.

Service
Quality
Thumbnail of user jimberlys
1 review
0 helpful votes
June 14th, 2017

Lexi again Thanks for helping us solve the problem. For having such a great attitude.
Always explaining what we need to do very clear.

Thumbnail of user kostav1
1 review
0 helpful votes
January 30th, 2017
Verified purchase

Prompt response. Good feedback and information from Brandon Reyes - on an aside I would ask that the call first go to the office line as I do not get great reception in the office. Thanks, Kosta

Thumbnail of user viniciusr3
1 review
0 helpful votes
September 13th, 2021

ONE OF THE WORST VOIP PHONE SERVICES OUT THERE, AVOID!

At first (like 10 years ago) they were good, responsive, and fair. But their service has steadily declined over the years, and it has gotten to a place that is abysmal, to put it mildly.

Customer service is non-existent and when they do pick up the phone it's all attitude and no willingness to help at all. It's like they are doing you a favor.

Got charged $4/minute for some international calls!

STAY AWAY. TRUST ME.

Service
Value
Shipping
Returns
Quality
Thumbnail of user vivianam2
1 review
0 helpful votes
June 24th, 2016

I've only used Nexogy twice and was not sure how to schedule or set up a "call in" line. Jay Gonzalez assisted me in the scheduling of a telephone conference and he was honestly amazing, friendly, patient and scheduled the telephone conference in less than five minutes. I am very satisfied with the service provided by both Jay and Nexogy. Will definitely be using them more often.

Thumbnail of user aliv22
1 review
0 helpful votes
June 2nd, 2016

Since becoming a client I have only had to call in a few times but Erick and Jay are always very helpful and have always found a way to help me quickly and efficiently. They make things very simple to understand for a novice like myself and Iappreciate their effort in insuring that our phone system runs smoothly. The whole support team is great- always putting forth an A+ effort!

Thumbnail of user lauram268
1 review
1 helpful vote
June 14th, 2017

Excellent Customer Service & attitude we work together for 2 days and all phones are working really good the Team is Great...

Thumbnail of user robertg178
1 review
0 helpful votes
March 10th, 2016
Verified purchase

We were in need of some assistance that resulted in exchanges both by phone and email, i. E. more than the 'standard' phone call resolution. Our call was handled by Vanessa, and as usual she was exceptional! She's always pleasant, courteous, patient, makes the extra effort and gets the job done... great job Vanessa! It's always comforting to hear Vanessa on the other end of the call. Keep up the great work!

Thumbnail of user shilohh2
1 review
0 helpful votes
March 25th, 2018

Of all VOIP tested i am more than content with the service and particularly outstanding customer service. Embedded features will continue to give the tech savvy more choices of what to explore.

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From the business

Founded in April 1999, as an integrated voice and data company, nexogy provides telephony services and Ultra-High Speed WiMax internet to thousands of customers including inter-exchange carriers, Internet service providers, individuals and corporate customers with an emphasis on small to medium-sized businesses

Company Representative

Thumbnail of user carlosl18
carlos l.
COO
Felipe Lahrssen founded LD TeleCom in March of 1999 and has served as President and CEO since its inception. Prior to joining LD TeleCom, Mr. Lahrssen served as Senior Business Developer for Technology Applications at StarCom Communications, which was later sold to Globaltron Communications. Mr. Lahrssen has over 15 years of experience in computer and next generation telecommunication’s VoIP Applications including enterprise solutions, carrier products, broadband and, wireless products. At StarCom he architected and managed the development of a wide range of VoIP products. His expertise includes hardware and software management, architecture of high performance Voice Applications, and design for Global Enterprise Voice Solutions (GEVS), pioneering the Network-Based Enhanced Voice service applications for the enterprise. Lahrssen is an industry fan, follower and advocate — staying ahead of the latest telecommunications trends and technologies. Lahrssen specializes in architecting customized VoIP applications. He helps businesses navigate the move to a hosted PBX solution, with background in the inner workings of Nexogy’s most advanced technologies.

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