• NewYorkDress

NewYorkDress

Overview

NewYorkDress has a rating of 4.09 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewYorkDress most frequently mention prom dresses. NewYorkDress ranks 13th among Prom Dresses sites.

  • Service
    20
  • Value
    20
  • Shipping
    19
  • Quality
    20
Positive reviews (last 12 months): 100%
Positive
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12
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What reviewers want you to know

Positive highlights

  • My mom and I had an amazing experience at New York dress.

Critical highlights

No critical highlights yet

How would you rate NewYorkDress?
Top Positive Review

“Just wonderful!”

Patricia H.
4/12/23

I was trying to find a particular dress to wear at my step-daughter's wedding...and even called the designer Mon Cheri trying to find the dress... I was told it would be available in August! I needed it in less than a week. So I looked online to see who sold Mon Cheri. Designer said I was looking for a needle in a haystack. I contacted Danny at New York Dress and he was AMAZING! He went out of his way to help me and called around and found my dress! The EXACT dress that I wanted. And I got it in TWO days! It was a size too large but I've had it altered and it is just perfect. I cannot thank Danny enough! 5 stars all the way! Or in this case 10 stars! Just a wonderful experience during a stressful time. THANK YOU THANK YOU!

Top Critical Review

“Horrible! Stay Away!”

Mai M.
7/8/19

Omg! How did I not see all these reviews before buying from this company? The pictures of the dresses are all fake! The dress looked nothing like the pic and looked like it was counterfeit and very cheap quality. Now I can't get them to pick the phone or get back to me after I sent pictures like they asked in an email. I was just told the email didn't include pictures when it rightfully did! I have 6 days to get my money back or go spend more money to find another dress before the wedding! Just horrible!

Reviews (154)

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Reviews that mention popular keywords

york dress (27)
Thumbnail of user margob50
1 review
2 helpful votes
January 9th, 2022

Today we visited New York Dresses for the first time and were so impressed!
Made an appointment online which was very easy. We arrived to a beautiful showroom and our own personal stylist James. He gave us the time we needed to browse all the stunning gowns. They are arranged by color and very beautifully displayed James new his stuff and his inventory and did everything possible to match me with the perfect dress for my sons wedding.
We narrowed down the choices and I look forward to ordering the perfect dress soon. Thank you James for go the extra mile today. I will be letting all my friends know about my new favorite dress shop!

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Value
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Thumbnail of user maim24
4 reviews
20 helpful votes
July 8th, 2019

Omg! How did I not see all these reviews before buying from this company? The pictures of the dresses are all fake! The dress looked nothing like the pic and looked like it was counterfeit and very cheap quality. Now I can't get them to pick the phone or get back to me after I sent pictures like they asked in an email. I was just told the email didn't include pictures when it rightfully did!
I have 6 days to get my money back or go spend more money to find another dress before the wedding! Just horrible!

Thumbnail of user diannea7
1 review
5 helpful votes
September 8th, 2015
Verified purchase

I must say i have purchased a few dresses and i am not happy with the quality of the fabrics. The laces used are average quality and the fabric underlay is less than average. The costs of the dresses should ensure better quality fabrics - or even a detailed description of the fabric. I find myself changing the underlay to a better quality which then adds to the cost of the dress when i receive it.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

We first want to thank you for providing feedback on your purchase with us, as we strive to get better and better each day. We take our customers' feedback, and use it to help us meet and exceed the needs of our customers by setting higher standards for ourselves, and doing everything in our power to reach them. We are very sorry that you were not happy with the quality of your dress. We work hard to ensure that we carry only the best designers in our industry, and therefore, only carry designers who are well known for producing great quality dresses. We have so many customers who continue to shop with us based on the quality of designers (dresses) that we carry, so we can assure you that this is exceptional.

Our aim is for all of our customers to be extremely satisfied, which is why work hard to ensure that our returns policy is as customer service friendly as possible. We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us.

We work with everyone of our customers to ensure that their needs are met we would love to assist you further. Please call or chat with us at your earliest convenience so that we can provide you with an option that works better for you, and therefore turn your experience into a much more pleasant one.

Thumbnail of user saffieant
1 review
2 helpful votes
February 4th, 2022

We visited New York Dress over the weekend looking for a sweet sixteen dress for my daughter. We were greeted by our own personal stylist James. James was fantastic! He listened to my daughter wants / needs and he came up with a beautiful selection of dresses for my daughter to try on.
He was very professional, advised me in diverse ways, but respected my opinions at the same time. He gave us the time we needed to browse all the stunning gowns. We narrowed down the choices and ordered the perfect dress for my daughter. Thank you James for going the extra mile. It was a wonderful experience from beginning to end! James is an amazing and a wonderful person. Looking forward to seeing him again.

Thumbnail of user gorginap
1 review
4 helpful votes
April 17th, 2021

I got the Cinderella divine CD406 and it was the best decision ever. If you're thinking about buying please do! I was skeptical about it at first but I got a size 6 and it fit perfect, a little bug on the chest part but I'm small in that area. Here are some pictures!

Products used:
The dress

Service
Value
Shipping
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Thumbnail of user reshmab3
1 review
19 helpful votes
February 4th, 2020

I purchased 2 dress for a sweet sixteen party since January 17th and has not received it as yet. I contact this company several times and they are taking no responsibility for the package. This is unacceptable. I am going to post my experience on every social media for the stress they caused.

Thumbnail of user plholsten
1 review
0 helpful votes
April 12th, 2023

I was trying to find a particular dress to wear at my step-daughter's wedding...and even called the designer Mon Cheri trying to find the dress... I was told it would be available in August! I needed it in less than a week. So I looked online to see who sold Mon Cheri. Designer said I was looking for a needle in a haystack.
I contacted Danny at New York Dress and he was AMAZING! He went out of his way to help me and called around and found my dress! The EXACT dress that I wanted. And I got it in TWO days! It was a size too large but I've had it altered and it is just perfect. I cannot thank Danny enough! 5 stars all the way! Or in this case 10 stars! Just a wonderful experience during a stressful time.
THANK YOU THANK YOU!

Thumbnail of user oddeliam
1 review
0 helpful votes
July 21st, 2022

My mom and I had an amazing experience at New York dress. They have a big variety with beautiful dresses and amazing help from James. Thank you so much.

Thumbnail of user danesah
1 review
1 helpful vote
February 13th, 2022

Thank you so much for the quick delivery and beautiful dress! I took the measurements according to the site for this dress and it fits like a glove. Well except for 10 inches which was expected since im only 5ft. Thank you. For the stress of buying a mother of the groom dress so much less stressful! Bless your company!

Service
Value
Shipping
Returns
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Thumbnail of user ariannar40
1 review
2 helpful votes
February 23rd, 2022

Absolutely amazing customer service the employees were the best I could ask for! Love you guys! Thank you so so much.

Service
Value
Quality
Thumbnail of user abbyh42
1 review
14 helpful votes
February 20th, 2020

We had Cherrelle as our salesperson and she was THE BEST. She absolutely knew what she was doing and was so sweet, she pulled dresses that she thought would look good on me and they all did! The dresses themselves are stunning and although I didn't pick one, Cherrelle helped me narrow it down to the final two, and at least one was her original pick

Thumbnail of user dawnd14
1 review
4 helpful votes
January 18th, 2015

When I ordered the dress It said it would be £333 but when I made a payment it made me pay £56 pound. Then when the dress arrived in the UK I had to pay £65 tax and vat charge which I was not told about! However shipping was very quick

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Thumbnail of user alonr
Elize N. – NewYorkDress Rep

We appreciate your feedback!

We are sorry that you were charged customs fees from your country, unfortunately this is something we have no control over and is only asked for by your local government, it is also stated on our site that all international shipments may be subject to these fees but we are unable to predict if and when it may happen.

We hope that we have come to a resolution with this situation that is satisfactory to you and please feel free to contact us anytime for any other assistance, questions or concerns!

Thumbnail of user nastarank1
1 review
0 helpful votes
August 16th, 2022

I went to their website and I saw this beautiful couture dress and I ordered it and it came after 3 days to my house. The quality was good and I am very impressed with the cut as well.

Thumbnail of user mrsnewyorku
1 review
1 helpful vote
July 31st, 2019

I had the best experiences with NY Dress. I showed up frantic w/o an appointment and Azenette swooped in like a superhero to save me! She is so knowledgeable about the inventory and helping me find what works best with my silhouette. I also love working with Vidya! She always goes the extra mile to ensure I get exactly what I want and need! Thank you so much, ladies!

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hi there! Thank you for your kind review! We are so happy you were able to find what you needed. We hope to see you back in our showroom again soon!

Best Regards,
The NewYorkDress Team

Thumbnail of user angelm160
1 review
1 helpful vote
September 20th, 2018

I came here to find a gown for a red carpet event and I absolutely hate shopping for gowns. Not only did the women here know what size I wore, but they also knew what would look good on me. Ladies, if you are looking for a great place to buy a beautiful gown with wonderful service then come to the showroom at New York Dress! I'm a very satisfied and thankful customer.

Thumbnail of user khaletac
1 review
7 helpful votes
May 7th, 2015

We started looking for a prom dress late in the season. Most dresses were way out of my price range. NYdress.Com was the only site I saw with the BBB seal. The dress came in the sizing, color and beading was all accurate. The fabric was baby doll clothing fabric luckily the beading camouflages the cheap fabric.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Thank you for providing feedback about your purchase. We work hard to ensure that we carry only the best designers in our industry, and therefore, only carry designers who are well known for producing great quality dresses. We do this because want you and all of our customers to be 100% satisfied and since you are not, we would like to assist you with anything that you are not happy with. Please call or chat with us at your earliest convenience to receive immediate assistance. We are here for you 24 hours a day, 7 days a week.

Thumbnail of user theaf1
12 reviews
28 helpful votes
September 25th, 2013

Fantastic dresses! But to a budget friendly student, I can only look up at those gorgeous dresses outside of the shopwindow now. I have been searching for a prom dresses for a while. These prom dresses stores I have browsed, talkaboutprom.com, persundresses.com, coralsbridal.com, forever 21 and so on, New York dresses has the prices twice or even three times higher than them. But their dresses are really nice. I have bookmarked a few really stunning styles.
Hope you guys having fun picking your best prom dresses.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hello Thea,

I'm glad you are finding some styles you love! Many of the designers we have are form all over the world and many are hand-made, which is what makes the dress so intricate and perhaps a bit more expensive than other dress retailers. If you have questions about pricing or anything, please feel free to give us a call or chat with us online and we will do our very best to assist you.

All the best,
NewYorkDress

Thumbnail of user kellyd26
7 reviews
33 helpful votes
May 21st, 2014

This site seems to get mixed reviews. From my experience, it was quite good. Nice selection of big brands but prices usually over my budget. Delivery was fine and no great drama. There was a small problem and it took a few attempts to get it sorted but it came good in the end. Not my first choice but I think I would shop here again.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hi Kelly,
Thank you for your comment. We are an authorized retailer for all of the designers that we carry and all of our dresses are 100% original pieces. Our items come directly from our designers are completely new and unworn. All items are inspected for defects before shipping. I am glad you were satisfied with the service we provided you. If you have any questions or concerns, please give us a call or chat with us on our website!

All the best,
NewYorkDress

Thumbnail of user maid21
1 review
13 helpful votes
August 5th, 2019

I'm so upset and disappointed at the service or lack there of NYD. I ordered a Portia and Scarlet Danielle dress for my daughter's 21st and it was to arrive within 2 weeks and after waiting for nearly 4 weeks with not even any correspondence from them for the reason even after I sent two emails. As I lived in Australia, I had to stay up at 12 pm to try to call them and after being disconnected twice. I was told by a sales lady Nicole that my dress is damaged and can't be delivered. To say that I'm disappointed is an understatement, now I have no dress for my daughter's big celebration.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hello Mai,

Thank you for your review. We are terribly sorry for this inconvenience. Our inventory is based on what the designer provides us and we are unable to control if they are late on shipping the dress to us, for us to ship it to you. Upon inspection, once we received the dress, we found it was damaged. We apologize sincerely for this. If you would like to be advised further, please send us an email at info@newyorkdress.com. A customer service agent would be happy to assist you.

Best Regards,
The NewYorkDress Team

Thumbnail of user kaleym5
1 review
0 helpful votes
April 24th, 2019

I was visiting from California and looking for a prom dress and ended up in there store and I have never been to such an amazing store before. They catered to me the whole time and were so helpful. 10/10 recommend! The girl who helped me was named Manele and she was incredible!

Thumbnail of user lauras22
1 review
2 helpful votes
December 14th, 2012

I haven't actually ordered anything, & glad I came to read the reviews first! I'd hate to have my "wedding" dress. Lol prom dress actually, but for my wedding, be messed up :(

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hi Laura,

We strive to provide the best customer service to every person who orders from NewYorkDress and work with some of the best designers from all over the world. The designs and styles we have 100% legitimate. If you have any questions for us, we would be more than happy to assist you - just give us a call or chat with us on our website.

All the best,
NewYorkDress

Thumbnail of user sarac217
1 review
0 helpful votes
July 22nd, 2019

My mother bought two dresses from here :) Megan was very very helpful with picking out dresses. She was so nice and made us feel very comfortable.

Thumbnail of user roxanas10
1 review
2 helpful votes
May 18th, 2017

I just bought a Sherri Hill dress #******* in Dark Nude and it is amazing! Perfect color, perfect fit! Everything went so smooth with my order, i got it fast and the dress was in perfect condition. Staff is polite, patient and understanding. Nothing to complain about.

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Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hi Roxana, I am so happy you were satisfied with your order! We always love when our customers give positive feedback! If you have any questions about future orders, you can always give us a call at 212-594-3600 or email us at info@newyorkdress.com. Have a great day!

Thumbnail of user carolynd48
1 review
3 helpful votes
May 25th, 2017

I have ordered twice from this company. Both times the gowns were perfectly described in their description. I read their refund policy which was standard and made sure that my gown was returnable, just in case something was not perfect. I did not return either time. I am a very satisfied customer and plan on ordering from them again. I need a gowns every year for Mardi Gras Balls.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hi Carolyn! Glad to hear you had such a great experience. We are excited to help you out in any way for any future orders you may have. Have a great day!

Thumbnail of user md235
1 review
32 helpful votes
May 17th, 2017

I ordered three dresses for my daughter's wedding, hoping that one would work. Although they were all beautiful and well made, none were what I wanted. I went to return them within 10 days (the policy says 7 days), and they did return part of my money. I paid $1286 and they only refunded $984. The restocking fee was 15% and then they charged over 100 more for what? So it cost me $302 to try on a few dresses, none that I wanted to keep. I will stick with Amazon next time, or a company that has a better return policy.

Thumbnail of user alonr
Elize N. – NewYorkDress Rep

Hello M D.
I am so sorry you were not satisfied with your order. We do everything we can to ensure every customer is aware of our return policy before they place their order. I hope this does not deter you from placing future orders with us, as we would love to help you find the perfect dress!

Have a great day!

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Thumbnail of user alonr
Elize N.

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