New York, NY 10018, United States
Tried to communicate via email. They don't READ the question- just give answers they want to. Called them and the guy who answered would not LISTEN long enough to answer question. I would NOT BUY ANYTHING FROM THIS COMPANY. DRESSMEUPNY
They are the worst company ever. I purchased a dress off of their site for a special occasion. The dress didn't fit correctly, so I wanted to return it. They made a huge deal about not giving me my money back, instead giving me store credit. I fought with them because I knew I'd never order from them again, so they finally agreed to give me SOME money back (not the entirety of what I paid for my dress). I returned the dress, and a month later I still do not have the money they owe me.
I am never going to order from here again! I ordered a dress for prom, and the quality looked really poor. I returned it and ended up losing $35!!!! and got store credit in return. When i wanted to return it back to my card THERE TELLING ME that they have to take more money away if i wanted the money back. Are you serious?!?! That's not fair, and that's not right.
They may say easy return, but really it may be easy to return, but also easy for them to keep taking money away.
Never ordering there again.
I ordered my daughters homecoming dress on a Friday afternoon. I get an email 5 days later in such an informal letter stating " your dress you ordered is not available danny " nothing else!! I have since emailed "danny" back and emailed the company from the main website with no contact back.i have also called he company every day last week and this week and it just says "I'm sorry the party you have called is unavailable". It is now a week from said email, and when I click on status on my account it just says refunded. I have no refund in my account. I smell scam and fraudulent company!!! Stay far away!!!
I had a very disappointing experience with New York dresses and I am NEVER ordering from them again. I loved the Tarik Ediz dress and they finally put it on sale; However, only the black size 8 was on sale and they don't return or exchange this dress. So I ordered it for my niece's party and paid $43 for the fast shipping. The dress arrived, and when I tried to open the zipper to try it on for the first time, it was getting stuck in two places: by the lace and at the bottom of the zipper. I tried the dress and it was beautiful, but the zipper continued to get stuck in same spots. I didn't make a big deal of it then, but looking back it seems that I should of.
Long story short, the day of the event I was staying in the same hotel that the party was held at. I changed into my dress and stood in line to enter the ballroom. As I was waiting in line, the zipper popped open! That was the most humiliating moment in my life! I wasn't sure how to cover up so that I can run to the car. After the party, I contacted New York dresses and explain to them what had happened. They asked for pictures of the dress and I sent them. Then they asked me to send the dress (in which I had to pay for the shipping) and said they will check the condition of the dress; if the situation was like I said, they will refund me the full amount. If not they will take a 20% handling fee and refund me the rest. I was thankful for that. I sent the dress back. I didn't hear back from them so I sent them an email asking if they received the dress. I receive an email that they sent the dress back to me because they think the dress was worn when the zipper broke.
And that was exactly what I said to them on my email, that I was wearing the dress for less then 15 minutes when the zipper broke.
Sorry for the long story but I had to tell my very disappointing experience with New York dresses. I told everyone I know--those who buy from them and those who don't-- that I just payed for a damaged dress and got stuck with it.
Never ever again will I order from this place or recommended it to anyone anymore like I did before.
With a big company like this, I would not expect to be handed a damaged dress, and be forced to get stuck with it
This was by far THE WORST online experience I've EVER had ! The dresses take forever to arrive, which is NOT stated and very unclear when you order, when I got my first order the dresses were too small, I had to pay to ship them back, which I think is rediculous for a purchase this expensive, so I ordered a size bigger, items took forever to ship so I had to expedite and pay again! I finally got the dresses yesterday, one is HUGE and needs major work which will cost me $150, the other one fit perfect, but zipper broke right away, this is garbage quality! Also needs $50 to fix zipper, I will clearly NEVER recommend this to ANYONE! Terrible service, delayed shipping, garbage quality, for rediculously overpriced dresses! NEVER again!
I had the worst experience with newyork dresses.I ordered 6 dresses from them in one order.I paid over 6000 (dresses for my cousins and sisters).I received the 6 dresses squeezed in one box all together!!one of the dresses had problem all the tiny sparkles fall off .Accordingly,I emailed them with pictures the same day I received the dresses.I ofcourse asked to returned that dress.few month later,I wanted to place an order .Imagine what they did what was their reply .They dont accept orders from me due to what I did in my last order.what I did!!!!! Asked for atleast a decebt pacaking is that a crime is that the way newyork dresses treats their customers!!anyway i placed my order with another company which i was bery very pleased with their packing and everything.ai sent them photos so they see the difference for themselves .
I recently bought my prom dress with this website and I received the dress 4 days after I ordered it. The dress fit perfectly and was exactly like how it looked in the picture. I recommend using their sizing chart to make sure you get the right fit. The dresses are a little expensive but they have unique and original designs. I do however advise those ordering from outside the U.S to read the return policy BEFORE ordering because I didn't realize that I would have to pay for shipping if I wanted to return the dress and that I would only get store credit, until after I ordered the dress. So read all the policies before ordering. Overall, I am very happy with my experience with this website and would recommend to others who are looking for prom dresses!
I bought a dress in this company in February 2016. I explained that it was for a wedding, ask about quality and everything, they looked to have understood what were my needs, and the quality expected from that dress. I received the dress and since then it was a nightmare: awful fake which looked like a horrible cheap dress, without the "swarowsky stones" which felt down anywhere, awful finitions with a lot of defaults....I complain and receive the refund but IN THESE CIRCUNSTANCIES: AS I PAID THE CUSTOM FEES I LOST 120 EUROS, AS I HAVE TO SENT IT BACK I PAID 65 EUROS AND AS THEY REFUND THE MONEY IT WAS A CHANGE RATE THAT MAKE ME LOST 100 EUROS MORE. I LOST ALL IN ALL NEARLY 300 EUROS FOR A DRESS 400 EUROS. I PUT A COMPLAIN IN THE SPANISH OFFICIAL CONSUMER OFFICE AND I WILL DO THE SAME IN THE PAGE WWW.BBB.ORG AND OF COURSE IN EACH FORUM ABOUT SCAM EXPERIENCES.
DO NOT BUY AND LOSE YOUR MONEY WITH THIS COMPANY I HAVE ALL THE PICTURES AS A PROOF AND I WILL PUBLISH THEM WHERE NECESSARY TO ALERT OTHER PEOPLE ABOUT WHAT HAPPENED.
Tip for consumers: BLA BLA BLA BLA BLA...I WANT A SOLUTION NOT A STANDARD REPLY ABOUT YOU COMPANY AND THAT YOU ARE AN AUTHORISER RETAILER.....AND WHAT IF YOU ARE??? YOU MAY BE AN AUTHORISER RETAILER BUT THE QUALITY AND THE FINITION YOU ARE OFFERING TO THE CLIENTS IS FAR TO BE THE ONE SHOWN IN YOUR PICTURES AND WHAT YOU PROMISED TO THE CLIENTS...
BE HONEST PLEASE AND DON'T MAKE PEOPLE LOSE MONEY TRUSTING YOUR SLACKER, NEGLECKFUL AND OUTRAGEOUS ON LINE COMPANY
I got my dress delivered in 3 days! Way faster than I expected Dress was exactly how the picture was online. Great dress material. Could't have been more satisfied !
Oh boy followed measurements ordered size as indicated and dress arrived not correct fit. I will try to get a store credit
HORRIBLE!!!! I ordered a $500 dress and it came with a broken zipper and the top of the dress was a size 4 but the bottom was like a size 8. Measurements were ALL off, it made absolutely no since how it could be that messed up. All they can do is give me a 10% alteration credit (they already don't do refunds). Total BS and they were rude about the whole situation, DO NOT ORDER FROM THIS WEBSITE!!!!
I was so disappointed with this site. The dress arrived completely wrong size. The measurements were 4-6 inches off. I sent the dress back as I couldn't even zip it up. Their customer service claims that it is to size so it is my word against theirs. I got a store credit. I tried buying other items, same result every single time. I spend over $600 and have only $200 of it left in store credit and I never ever wish to purchase anything from them ever again. The only reason why I give them 2 stars is because the quality of their product is a step up from Chinese sites... if you are lucky enough to get the product that fits.
I would never recommend this site! First it took over 3 weeks to get the dress, I was out of town when it arrived and could not try it on until I got back(DUH!) When it did not fit, I tried to return it and they told me it had been more than 3 days since it arrived, so I could not return???? I told them my little story and they said they get back to me in 1-2 days to let me know if I can return? Make sure you read the return policy before you order, my dress ad said returnable, BUT, you can only get a store credit IF they decide to take it back!! Customer Service STINKS!!
After spending months looking for the perfect dress for my year 11 prom, I found this site and instantly found the dress I wanted. I was weary about ordering from this company as there are many scam dress sites online. I ordered and recieved a phone call from the company based in New York to recheck my order to make sure it was okay. Dress delivered and was exactly as it was in the picture, although slightly too big so make sure to check the size guide carefully. Excellent quality and would 100% order from here again.
I just have to say I have been so happy with the dresses that I have got from this site for my daughter. Excellent Customer Service from the minute you order down to the details of the delivery. The dresses fit perfect and so well made. I really need to send some pictures to their site.
Unfortunately, I made a BIG MISTAKE by ordering a dress this year that my daughter saw on another site. It was a 2 pc red dress from Vicky Dresses. Oh my GOD! what a nightmare. The dress came crumpled in a bag, 4 sizes too big, the beading nothing like the picture, and it just ruined Homecoming......they will not work with me and will not give me a contact number for anyone that has any sense.
I WILL NEVER STRAY AWAY FROM NEW YORK DRESS COMPANY AGAIN !!
JUST SIMPLY LOVE THEM
Sincerely, Teresa Borja
I purchased a $218 brand new sequin dress for my daughter. The dress arrived with sequins twisted and beads falling off the dress. I informed the company right away and sent them pictures as they requested. The company then offered me an exchange only. After getting a poor quality product mis-advertised as "new", I had no intention of playing the guessing game and re-ordering another poor quality dress from them so I asked for a refund. They emailed me back and said they'd give me $21.80 to have the dress repaired at a seamstress. My event was less than 2-days away! My seamstress wouldn't touch the dress because of the delicate beading and sequins. AND!...I paid for a BRAND NEW dress that shouldn't have been ripped or torn in the first place. Buyer beware!!! Regardless of the fact that they sent me a ripped dress, they refused to give me my money back. would NEVER purchase anything from this company again. How dare you sent me a dress with beads falling off that was advertised as a BRAND NEW $218 DRESS?!?!!!!!!!...And then refuse to make right by me and give me my money back?!?!?!!!!!! Unbelievable!!!!!
I was looking forward the perfect dress to wear at my second wedding. There were so many choices at New York Dress, so much easier than driving from shop to shop. The dress was perfect but i had nothing to lose because it was returnable. I got many many compliments. I couldn't be happier with my dress selection and my decision to buy from you. Thanks! I'll be back!
First dress I return I didn't like I can't have my money back I find second one came in one week but-I don't look good in this one for this money over $300 you must love how you look I am very upset for I can't have my money back I keep the dress and I go to lord&taylor and find the dress what I love for $200 I will Never buy any dress from this store
I must say i have purchased a few dresses and i am not happy with the quality of the fabrics. The laces used are average quality and the fabric underlay is less than average. The costs of the dresses should ensure better quality fabrics - or even a detailed description of the fabric. I find myself changing the underlay to a better quality which then adds to the cost of the dress when i receive it.
MI COMPRA CON NEW YORK DRESSES FUE EXCELENTE EL VESTIDO ME ENCANTO Y TUBE MUCHAS OPCIONES DE COMPRA. EL SERVICIO FUE MUY BUENO Y EL ENVIO RAPIDO Y PRECISO.
VOLVERE A COMPRAR CON USTEDES
I have ordered many times from NY Dress. They are my first choice for gowns. I rarely look anywhere else. The service is tops. The tracking, documentation and response time for communication is immediate. I do not worry about getting my dress on time, or haggling over issues. They continue to provide top notch service.
From start to finish, excellent in every aspect! From placing the order, to the arrival time, and condition of the dress, everything was perfect! The dress couldn't have been more beautiful!
20 Questions & Answers
Shipping times vary based on the availability of the dress, generally dresses will ship out from our shipping facility within 5-7 business day from when the order is placed. Transit time to Australia usually an additional 5-7 business once your order is shipped.
To receive a more detailed time-frame for an item you are interested in, please feel free to contact us via live chat or via phone at 212-594-3600. We are available to assist you Monday-Friday 8am-8pm EST.