NaturesOwnChimneyCleaning

In mid June 2017 I purchased a pair of shoes (Harrison Men's Desert Derby shoes) from Groupon for about $40. After wearing them only a few times, the shoe laces started to fray and break and the eyelets started to break out. I can easily replace the laces, but the eyelets breaking made the shoes not wearable.

When I contacted Groupon for a replacement due to defect (broken eyelets after three uses must certainly be a defect), I was told they are past the 14 day return period and cannot be returned. No one bothered to listen and realize this was a warranty claim and not just a common return. No one bothered to even contact the manufacturer to see if they would stand behind their quality. After more than 10 emails and involvement of Groupons customer service supervisor, they still stand behind their internal policies rather than stand behind their customers. Groupon does not have control over its manufacturers and will not stand behind their products. Do not buy from them, they are just a little above current day snake oil sales people.

This complaint is for the San Antonio location. I purchased a voucher off Groupon for a fireplace cleaning and inspection back in October. I called to schedule my appointment and Amy informed me that the next available date for service was December 17th. No big deal I wasn't in a hurry and I figured that's what happens when a lot of people buy a groupon. We scheduled my appointment for between the hours of 5pm - 8pm. I thought great I don't have to miss work. She told me I'd receive a call 30 mins before they arrive. I sat around my house for 3 hours on the night of the 17th and no one called or showed. I left a message on their "after hours" voicemail to inform them that they didn't show up. I called them the next day starting at start of business. Amy again was the person I spoke with, she asked "oh is this so and so, on such and such street? We have you down for today the 18th between 5-8pm." I hesitated and then took the blame for somehow mistakenly writing down the wrong day and entering it into my phone calendar wrong. I'm 99.99% sure I didn't get the date wrong. I gave them the benefit of the doubt and was grateful that they were coming that day, December 18,2015. At 8:01 PM I came to the conclusion that they no called, no showed again! Now, I know for a fact that I didn't mess up the dates. They tried to play off their incompetence as customer error. I called that night and left another voicemail on their after hours line informing them of the no call no show, but it was Friday night and I knew they wouldnt be reachable until Monday December 21,2015. I called Monday December 21,2015 and spoke with Amy and she said they could have someone come out Wednesday between 8-12 to service the fireplace. I explained to her that I work during those hours and it wasn't plausible for me to take off could it be rescheduled for sooner and at a later time during the day. To be honest they've no called no showed twice I really didn't have much to go on to believe that they would actually show up! I requested 3 times to speak with a supervisor; they hung up on me twice. Amanda the supervisor called me back and refused to let me speak. She said that she could get a service tech out sooner ONLY if I took down a bad review of their business off of yelp! SERIOUSLY? Threatening a customer because the company is inept? Absolutely not, she then became belligerent and wouldn't let me speak. She told me that they wouldn't service my house and that I was better off getting my money back from Groupon. She continued to be belligerent and it took reciprocity from myself in order to get her attention. I asked to speak to her supervisor and she told me that there wasn't anyone higher than her. I asked her if she was the CEO, and she said it didn't matter she wasn't going to let anyone service my fireplace. She didn't care that I was going to report them to the BBB or devour them on Social media. Nope! She also informed me that they only get paid $30 of that $65 groupon payment. Her snark implied that this is why they don't care. They don't make enough money from groupon to care about those customers. I asked her why advertise on there if you can't handle the volume and if it's not worth it financially. She didn't appreciate that question and continued to tell me that I need to call groupon and get my money back. I'm not sure how they stay in business. I have requested a refund from groupon and filed a formal complaint with the BBB.