I contacted their customer service team and I gave them all of my orders that had a damaged piece in it. (in 66 reviews)
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I placed an order at nasty gal back in June. I never received my package. I called customer service, emailed, followed up again. When they finally replied they said the package was delivered and they would not refund my money! Now I am out $350 with no merchandise.
I ordered the Should've Stone Body Chain with next day shipping on the night of July 12th. By July 15th I still had not received the order and I paid $19 for next day shipping, which was more than the item itself cost, so I could wear it to a music festival this weekend. I tried calling customer service and never received an answer after waiting for at least a half hour. The promise 24 hour customer service via their live chat online but even when I went to do that it said no one was available. I had high expectations for this company, especially given the prices they charge, and I was highly dissatisfied with their lack of service and timeliness. This was my first order ever, and I plan to never order again, and strongly discourage my many friends who were also interested in the site. Save yourself the headache and shop elsewhere, cute clothes are not worth the rip off and poor treatment.
Tip for consumers: Don't use this site, go to a site that is actually a reliable brand, I promise you they will take way better care of you as a customer. I shop a lot online and this is the second worst experience I've had, next to not receiving a pair of $70 pants from an unreachable seller on ebay. Save your money, stay away!Ask Greta about NastyGal
Order from Nasty Gal if:
A) You want to receive item(s) other than the one(s) you ordered
B) If you want the only solution offered to remedy the company's mistake is for YOU to send back the item they sent incorrectly, and once that is done, re-order the item you already ordered, but wait! They will give you free shipping on the item they should have already sent...
C) You want to wait on hold for 15 - 45 minutes on the Customer Service line for a "Muse" to maybe answer and help you...maybe.
D) You want to email a company who screwed up your order and never get a response
E) If you want to wait for a "Muse" to live chat with you wherein you may wait between 5-8 minutes between responses from them but if you are typing and do not respond to them within in 1-2 minutes they will abruptly end the chat
F) If you want to try to attempt a live chat multiple (5-6) times and not have any "Muse" available to chat
G) If you want to finally have contact with a representative or "Muse" who is not at all empowered to actually help you or give you any other solution than free shipping on an order that you already had shipped and to tell you they can only re-send the item you ordered once you re-order it and send back the wrong item
H) You want to pay high prices for clothing that is of poor quality
I) You want to feel invaluable as a customer and be treated poorly because an item was shipped incorrectly
J) All of the above.
I read Sophia Amoruso's book and wanted to support a Woman Foreward business, but this business is not a business centered around customer service or designed to fix mistakes easily. It is unfortunate, but the value is not there. The quality of the clothes is poor and the size charts are inaccurate, mainly it seems because there are so many different rebranded items from different distributors. That part is understandable. What is unforgivable is that there is no ownership or concern over the extra work it takes to actually get what you ordered if they make a mistake. I really wanted to support Nasty Gal, but I had a really disheartening experience. I order clothes online all of the time from several other women's clothiers and all of them have at one time sent an item that was stained or wrong, but it was not that they made a mistake that was problematic. The fact that they really worked to support the customer and fix the problem, usually re-issuing the item immediately, not making the customer go online to re-order it. Nasty Gal does not seem to care if the problem gets fixed. They only care that you ordered...after that, you are on your own.
I have been shopping here for years and their quality is better than ever. I'm super picky! Yes, a bit overpriced at times, but I don't keep the item unless I absolutely am satisfied. The sizes typically fit true to size and customer service is always nice and helpful. If you ask for something, they typically follow through. Thanks nastygal!
Sent back a pair of leggings and they claimed that it was never received and so no refund was given back. What a scam, I guess it figures when the founder actually started her business off by stealing stuff to sell. #truestory link: https://en.wikipedia.org/wiki/Sophia_Amoruso
I have received a bill from UPS for £60.60 for the customs on the package that was sent over to me by NG recently (THE BILL ARRIVED AFTER I HAD ALREADY TAKEN DELIVERY AND THUS I HAD ALREADY MISSED THE OP TO REFUSE IT). This was not at any time discussed during the purchasing process and while paying for the specified P&P on the site. I have subsequently looked through the FAQ and found a paragraph on the subject. I am livid. Not only did I have to pay for my returns package myself (disgusting), that nearly came to the price of the returned item but now I am told that I have a bill for the original package that was sent to me on top of paying for the P&P already!? This is not on. CUSTOMERS BEWARE! This is not a good service and it is a real shame because the clothing is fab. The company are letting themselves down by doing this to their potentially loyal and loving audience.
Tip for consumers: BEWARE OF EXPENSIVE HIDDEN POSTAGE CHARGES!!!Ask Lynsey about NastyGal
I was making my first purchase on the site and they have so many problems!! After all the emails back and forward, they cancelled my order telling me it was sold out when clearly there was still 3 left in stock. My credit card was fine and they even sent me an email CONFIRMING that the order was going to be shipped shortly, to later send me an email saying it was cancelled! On top of all the trouble they made me go through, their only apologize is saying that "they also love their stuffs" and a coupon for free shipping. My order was worth USD $135.00 which already had free shipping, I don't need a worthless coupon!! You've wasted MY TIME for NOTHING!!
I live in the u.s. I've ordered from nasty gal 3x, each time in hope my order would be better. I love love love, the idea of their clothing, totally my taste. However, for the price I pay I guess I expected the quality to be a bit better. I feel like I could've received the same thing and pay a fraction of the price with aliexpress. It's always such a gamble with nasty gal. I also do not know where on earth they get their measurements from. It looks fine in the description but as soon as u actually receive the garment, it's way off. I ordered a must have dress before, an xxs, and they sent me a large! Customer service could return it and I couldn't reorder cuz it was sold out in my size. Wth nastygal? Step it up already
I do not understand why are so many bad reviews . I bought two beautiful dresses, certainly both were M but one fit small and the other runs large so that I returned the big one without any problems. The delivery was super fast as the refund to my pay pal account . The clothes are amazing and great quality ! love this online store , as a mom of two kids is difficult and impossible to go shopping so to be able to have the opportunity to buy original and different clothes without having to leave the house is really wonderful.
Amongst all the shops I have tried online,Nasty gal has the most reliable shipping I have ever had.I mean their items are very pricey but atleast one can rely on them unlike Missguided.I love me some nasty gal.Cant wait to receive my new item tomorrow!!
I don't know if it's because I'm in America but I always have the best experience with nastygal. If I call the customer service it is amazing and always resolves my problem quickly and they have even given me store credit in exchange for nothing. I have never had a problem with returns- they are always free and fast. The quality of the nastygal brand garments is not amazing but they are also not expensive so you get what you pay for and I have never had a problem with anything falling apart. I usually buy other brands other than nastygal off their site. I truly love this website and like I said I truly always have an amazing experience so I felt obligated to share.. I literally have spent thousands of dollars on this website and I don't have one thing to complain about. Not a single thing..
I ordered a simple body suit. Relatively expensive garment to begin with but I had to have it- it was beautiful. However. After waiting close to a month to receive my garment and contacting customer service three times (with them telling me they couldn't help me) I picked it up- and got charged insane in duties shipping and taxes (it doubled the price of the bodysuit) and went to try the bodysuit on- it has two product errors. Contacted the customer service and they stated there was nothing they could do. First and last experience ordering on nastygal. I don't care how beautiful the garment is I will never deal with them again. The bodysuit ended up having so many hidden fees from shipping duties taxes etc and- I'm not happy with the garment at all, I can see it falling apart in no time. Do not ship here !
My shirt i ordered and then later received ( a long time after it was supposed to be delivered) is total crap. i spent $82 aus dollars on a black DENIM shirt and i got a crap cotton thing that will fall apart in one ware. it was supposed to have 2 pockets and different stitching but no. 1 pocket and crap stitching. they won't tell me how to return it and i am so bloody pissed off. is every After party let her rip shirt crap or was i just super unlucky
Not only did they ship it to the wrong place, they credited me the wrong amount to reorder my items even though I ALREADY PAID AND PAID TAXES AND DUTIES. I asked someone on live chat and she assumed me my items would ship out express shipping so I can have them before I leave. 2 days passed I talked to someone else and shes like you must have misunderstood you need to order them and blah blah even though I asked the lady 2 nights before on online chat and confirmed everything again. I thought I was being annoying but was like nope I need to do this to make sure. SO when I talked to someone else they were not only snippy when I asked about a refund because I would be out of the country when the items came, you know me wanting a nice valentines dress, and since they wouldnt be here on time I asked for a refund. She not only got rude but then TERMINATED the session I was in when I asked for the refund links.
How unprofessional and you can't even get the copy of your chat when they terminated it but sure, when things seem to go well, you can hit "close" and then you are able to review them.
rude service, all of them are liers, I confirmed with 2 people, and then I get a terminated session. I think they just go "hold on a sec" and are actually ignoring you and telling you what you want to here.
Will never order from them again.
And there is no where to leave your feedback but this place.
I ordered a dress and two cropped tops from the website and I spent £73 pounds plus shipping. After my order had gone through, the next day they email me asking me to pay tax and duty fees.. What type of bull$#*! is that? When I was placing my order, there was no where on their website that mentioned anything about duty fees... I am so pissed off.. NEVER AGAIN!!!
I only purchase from stores that offer standard intl shipping/USPS to avoid tacked on courier brokerage fees. As a sidenote, I have no problem paying customs/import fees for international orders - Canada post charges this at their discretion, as well as a small, reasonable brokerage fee compared to most courier companies ($7 vs $15 plus!). So imagine my shock when, despite choosing the Standard shipping option, not express, which is listed as UPS on the site, it turns out the parcel was being delivered by a Courier company named Landmark Global. Just received an email from them saying I would need to pay brokerage and customs fees before my package could be cleared from customs (Brokerage alone is $10..my package is only 40 usd)..NG even goes so far as to write "We ship your package DDU, "duties and taxes unpaid", and we do not collect nor do we calculate the VAT, duties and/or taxes during checkout." - which is what other sites, such as Free people, write when they ship via USPS - meaning there is a chance you COULD be charged brokerage/customs fees. WRONG. NG deliberately use a courier service with MANDATORY fees, while giving off the impression that it will be shipped by standard mail and brokerage fees are unlikely. The reality is that you will HAVE to pay this amount (the email states they will not clear it from customs until the fees are paid, and the company they use doens't even have a phone number/contact details - so even if you wanted to self-clear, like is usually possible with other couriers such as UPS etc to avoid brokerage fees, you can't even contact them to do so!! From what i've seen of previous reviews, too many people have fallen for their scam. Would not order from again until I'm back in the States, and absolutely only if my girlfriend is dying for an item from the site. Shame on you, Nasty Gal. First cheap, literally "nasty" quality clothes (which can be mitigated by only purchasing during highly marked down sales when the items are 10% of their original claimed RRP), and then a scam-like shipping process.
This site is a total scam!! After you place your order and funds have come out of your account, they send you a bogus email with no working tracking number and it wasn't even in proper English! Thank goodness I got my money back from my bank but save yourself the aggravation and do not buy from this company!!!
I should have read into their name more. If you want to spend $10, give it to a charity instead. At least someone will get use out of that money.
NastyGal's prices are cheap, yes, and sometimes you can find a diamond in the rough cheap clothes store. This is NOT it. I purchased 4 items. They ALL looked like a 1st grader's attempt at making an outfit with their toy sewing machine. The quality is almost comical it is so bad. If you are looking to return something, you can forget it. They ask you to jump through a million hoops before simply ignoring your emails and refusing to contact you back. In other words...returns do not exist.
NastyGal. not even once.
I ordered a pair of Jeffrey Campbell shoes online and paid for two-day shipping. A week later, still no shoes. I contacted them and it took several more business days to get a response. I even tried their "chatting service" which was practically useless because they couldn't give me an answer either. I finally get a response, asking for the order information, which I promptly provided. More days go by, still not even an update. When I call, because clearly they did not even have the courtesy of giving me a call, they tell me that the package was lost ...
I had to wait more than two weeks just for them to tell that my package was lost. Absolutely ridiculous! Awful service!
contacted customer service and voiced my concerns with delivery time after ordering an item within 2 hours. Jennifer D. offered me complimentary overnight shipping.
I will leave an update on product review, but so far customer service has been great.
I have never received my package worth $200, and it was a domestic delivery. I contacted Nasty Gal customer service as UPS has shown that it was delivered. However, Nasty Gal just responded that after opening an investigation with UPS, that the package was delivered and neither party is responsible for the package. But the customer service rep offered NO PROOF and no "make-good" for my lost order. They just won't take any responsibility not pursue UPS further. So I just lost $200 dollars and I will never order from nasty gal again. How can customers trust this brand when they care so little about our satisfaction?
Ordered on the 13th Nov 2015. They said 4 to 7 business days. 7 business days later & still no dress. They blame it on Australia Post but it hasn't left the U.S. Yet,
I should have read reviews on this company before my purchase.
Thank goodness I paid via PayPal , I will lodge my complaint, if I don't get me order soon.
The saddest part is my daughter doesn't have a dress to go to her formal.
So pleassssse avoid this Nasty Gal site.
Read the other reviews & you will know why.
9 Questions & Answers
I had to order 2 sizes up...these clothes are made for slim petite women.
If u are not then order at least one size up.
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