MyUS has a rating of 2.72 stars from 5,286 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MyUS most frequently mention credit card, shipping costs, and ship request problems. MyUS ranks 103rd among Mail Forwarding sites.
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This company stands out as the top choice for conducting business. If you require assistance, don't hesitate to request Jeff, as he caters to all your needs. Their professionalism is exceptional, marked by superb communication, making it an outstanding experience overall.
Super slow, took them 2 days to scan the parcel - and then another 2 days to process it. They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong). I dread to think how much longer it will take, then they actually have to ship it to me. All of this while on a premium trial - definitely will not be renewing or using them again. 2024? If I am lucky.
Processed my delivery for incineration after they discovered it was a hemp product. They mention no hemp in thier prohibited items. Will give me no response. Scammers
Super slow, took them 2 days to scan the parcel - and then another 2 days to process it.
They incorrectly classified one item, so now waiting 3 days for them to correct this, as customs will not accept the classification they used (which is wrong).
I dread to think how much longer it will take, then they actually have to ship it to me.
All of this while on a premium trial - definitely will not be renewing or using them again.
2024? If I am lucky.
Am from Maldives
It's super easy and safe to receive your package from US. Quite expensive & it takes time to receive, more than their mentioned date. Specially Mr.Ivan & Mr. Jeff are very kind and helpful Two stuffs that I notice. Try MyUS application.
The staff is professional and ready to answer all inquiries with outstanding performance
Very thanks
I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. No subsequent customer service.
Tip for consumers:
I bought 6 fragrances, there were only 2 in the package. The best ones were stolen. no subsequent customer service.
Products used:
Fragnances
Very high shipment fees is the good part of the service. The worst part is their customer service which is completely useless with zero willingness to listen or to assist. Worst service experience I have ever faced.
Tip for consumers:
Warmly recommend to avoid using this service!
I have ordered some dice from Amazon and waited for 3 weeks instead of 5 business days. It definitely spoiled the whole shopping experience. Nevertheless, it arrived in one piece and everything else was correct.
What can I say, first shipment and the documentation they provided was refused by DHL and customs. Waited 30 days to be finally told that they cannot amend the documentation once the shipment has been sent, so had to pay 30 days storage fees plus $60 to DHL to amend the documentation and 6 hours out of my day to drive to the airport and try to wrangle it free from customs. Their customer service is non-existant and the total cost of my $200 value first package was $200 for the products, $200 for shipping with MyUS plus several HUNDRED more and countless hours emailing and talking to DHL and MyUS trying to get it solved. They did not care at all that I cancelled my account leaving items unshipped and would write bad reviews like this. They have many bad reviews on many review sites, wish I had seen that first before doing business with a shipping company that doesn't actually know how to handle customs documentation. No wonder they do not have a telephone number, it would be ringing off the hook with angry and disgrunted customers. Just AVOID!
I had a package MyUS received without an invoice. They gave it a value of $200 more than what it was.
I did a chat with Michael(a great guy) and got this fixed.
There customer service is Frist class. Mistakes can be made but u need good customer service to fix it
Made me lose $220 because they were too lazy to ship with FedEx. They are extremely slow and dont care about customers. If you care about your time and wallet. Stay away from these.
With every product ready for shipping MyUS have attempted to raise the estimated total weight and cost of products far beyond reality or what could be deemed reasonable. Since these changes are always made in a way were they enable MyUS to charge more, the only logical conclusion is that this is an intentional move on their behalf.
I have had the privilege of interacting with Abubaker at MyUS.com on several occasions. Even though it was under unfortunate circumstances with the shipping company, Abubaker was always prompt to reply to my emails in addition to being very professional. He deserves more than just the five stars which I will still give him anyway. Thank you for all your help.
J. Loy.
France.
Thank you Michael for the patience. I am so impressed! What a remarkable person and company. They have a customer for life!
They must staff the place with the most useless morons on earth. Firstly due to improper packing on their part a box was damaged by FedEx. With crush injuries to the box.
Inside they opened the packaging on a ceiling fan… so all the screws fell out of the gaping hole in the box.
Now they're trying to blame FedEx for their incompetence. They've ruined over $250 worth of stuff. And told me it's my fault for not paying for extra packing.
Tip for consumers:
Don’t
Products used:
Shopping consolidation service
Over the last five weeks I have been continually lied to by Reem about when my item that they acknowledged as receiving on the 14th October 2023 would appear in 'my suite'. They have continually missed their own self-imposed deadlines for this to occur and a month after receiving my item they sent me a threatening email requesting more information.
They amount of anxiety, anguish and stress they have continually caused me over this period is appalling and represents a shocking lack of any form of customer service. I still have no idea when or if I will ever receive the item that I forwarded to them in good faith.
If you are looking for an equally shocking experience, with an organisation that has no problem regularly lying to you then this is the company for you. As for me I will be seeking an alternative professional organisation.
No customer service. Packages go missing at their facility. Happened twice and twice same horrible experience. Do not use them. Worst company ever.
Very fast answer and clear by agent esther... she help me very much... thanks. Continue like this
I tried this site because I wanted to save on shipping a large number of parcels from the UK to the US. First of all, the tracking numbers for my packages would show delivered, and it would take a week or two for the package to show up in my suite as they processed it. I didn't pay extra to have them photograph everything as it came in, but maybe I should have because there was no real way to tell which package was which from the vague descriptions they had online. When I finally requested that my items be shipped to be, it took almost 3 weeks for them to send it, and when it arrived, the box had a single piece of tape on the top which had popped open and 3/4 of my packages were not inside. I'm furious.
We worked it out and he solved my issues. The guy shipping my items too me didn't make it too clear on the paperwork what they had done. It was resolved simply.
Thanks
I have been usig MYUS COM for a couple of months and I find their service outstanding. Whenever I need assistance, I send them aan email and MATTHEW replies almost immediately. Really, congratulations to Matthew. He is excellent!
Tip for consumers:
You must really understand and use correctly the system. All information is available and easy to understand.
Products used:
This is a company that receives goods bougth in the USA and ships all over thge word. Excellent service and you are lucky if you end up with Matthew
It is always our pleasure to assist you. Thank you for using our service.
We ordered a laptop through my us and for no reason our order was canceled and our account closed. But they charged us for the item plus shipping anyway! No way to reach anyone or get an explanation - or a refund! After spending days corresponding with robots we heard back. Absolutely avoid this dubious exploitative company! At all costs!
Tip for consumers:
Do not use My us
Products used:
laptop - not received
Payed over 114$ to ship 3 sweatshirts from the uk to Israel. In the shipping rates on the website I calculated that I should pay around 30-40 dollars for the shipment (1.5kg)
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Garbage service who takes no responsibility for their service. They claim to know all the customs procedures for your destination country, and even "guarantee" the duties (when you pay extra), then refuse to pay or help at all when your item is stuck in customs. They simply wash their hands and tell you you're out of luck. Avoid this horrible service, don't waste your money here.
I couldnt log in to my account for some reason. Then I went to the Chat area for help. The agent who helped me, Mr Roderick was very helpful and quick in fixing the issue. Am really glad that in a matter of seconds he was able to unblock my account.
For over 18 years, global consumers have trusted MyUS.com to provide a simple, reliable way to shop US online retailers and ship purchases worldwide. We deliver a streamlined and cost-effective shipping process, complete online account management experience, and world-class customer service to 300,000+ members in 220 countries.
Operating since 1997, MyUS has been named to Inc. magazine's 5000 fastest-growing private companies six times, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $260 million in eCommerce purchases annually, with hundreds of new members joining every day.
It is always our pleasure to assist you.