Detailed Rating Summary
My customer service agent's name was Cindy. She was very helpful, polite and knowledgeable. She sorted out my problem to my satisfaction and also managed to retain me as a customer! Very happy with her service today.
i contacted myus asking for help, i cant log into my account, it says access denied, Tyler M tried to help me,i cleared my browser cache but still nothing and promised to get back with more info .
i have tried different browsers but still no access, even on my mobile phone.
hope il find help soon
I chatted with Kelly. Kelly is very helpful in giving the information and detail. So it help me better understanding.
they held my package as hostage , passed the cvv2 check , sent documentations everything they required i did , but in the end , they took about 25$ from my credit card and closed my account and took the package for them which is an Iphone 6s
I signed up for MyUS and took some precautions since there was so many bad reviews. What can I say? The reviews were all right. There is nothing good about this service. I think the only people that enjoy this service are those with a lot of money to throw away because that's exactly what this company does. It empties your wallet and doesn't give one duck about you.
I signed up with the intention of having my parcel picked up by my driver but guess what? They don't consolidate your package if they don't fulfill the international shipping. I had to to cancel my pickup and was forced to pay their expensive rates and ship to another freight forwarder.
You don't even know how much you are getting charged to get your package shipped until they pluck money out of your credit card. They also charged me for my item pickup before it was picked up! What a greedy ass company. They couldn't refund it either and left it in my account until I used it up.
Another problem is their customer service. They all say the same little bull$#*! script and they don't compromise or try to help you. They just want to make sure they get paid.
Want to know the scariest part? You can't remove your credit card or Paypal after you add it to your account. You can't even cancel your account from their account page unless you call or email them.
I understand this is a precaution but other companies like Shipito allow you to recharge your account and add money to spend instead of keeping your card so they can charge whenever they feel like.
In summary, if you're on the edge and deciding on a freight forwarder, STAY AWAY FROM MYUS. They are crooks and just want MONEY.
Go try Shipito or Global Shopaholics. They have actual people that answer the phone immediately and care about your packages.
Damaged another shipment of the damage has not been compensated
Yes shipment No. 3448762520 damaged
We break the shipment did not provide compensation
It did not provide compensation for damages caused by shipping and insurance paid
It did not provide compensation for damages caused by shipping and insurance paid and the number of Air Waybill is 3448762520
Thank you sooooo much for this professional service. I am really amazed on how quick I got the package from US to UAE within 3 days. I really appreciate the effort and the real committment to the given delivery date.
I though I will not get it before my wife come back from Lebanon. Special thanks for Sade gor his kind note on the card inside the box.
Everything was amazing specially the mobile app as well as the website that you can feel from what myus looks like.
Love you guys, definitely i will always use myus for all my shipments
I had a package shipped to a wrong address in the USA and it was supposed to be shipped to my MyUS account. Tyler M helped me by contacting the shipping company and getting it returned to the sender. I could not get help from sender or the shipping company but he helped me without any objections and without having any responsibility to do so.
186 Questions & Answers
You can certainly use it more than once.
You are set to an Automatic Shipping Schedule, which means every time you receive a package, it will automatically be shipped. This type of Membership does not allow for consolidation.
Let us know if you have any other questions or concerns.