• Premier Bank Card

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Premier Bank Card has a rating of 1.34 stars from 29 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Premier Bank Card most frequently mention annual fee, customer service, and hidden fees problems. Premier Bank Card ranks 137th among Credit Cards sites.

  • Service
    10
  • Value
    9
  • Quality
    10
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
8
See all photos
How would you rate Premier Bank Card?
Top Positive Review

“Big help”

Vincent w.
7/24/18

Well I'm trying to get my credit back to good. As a young adult I messed it up being irresponsible. Yes they have fees and such but it's unsecured and I'm not getting it because I need money I'm getting because I want good credit. Well they started me at 300 and now I have 1,000 limit. Never miss a payment and only use it to show responsibility. I think it's great they gave me a chance. A year later and my credit is awesome just got a new work van from a dealership never thought that would happen again. Final thought. Use this company to rebuild your credit not to get money and you'll be happy.

Top Critical Review

“Customer service is terrible”

alex W.
6/7/22

The people on the phone take forever to answer. When you do get ahold of them, they are not helpful at all. I had two cards with them. One for 300 and another for 700. They argued with me about which account was the older one i wanted to cancel. It was absurd. The interest rates are extreme. Trust me you can get a much better offer from one of their competitors. Lower interest and higher limit with less initial cost. Skip this scam.

Reviews (29)

Rating

Timeframe

Other

Thumbnail of user alexw1035
1 review
1 helpful vote
June 7th, 2022

The people on the phone take forever to answer. When you do get ahold of them, they are not helpful at all. I had two cards with them. One for 300 and another for 700. They argued with me about which account was the older one i wanted to cancel. It was absurd. The interest rates are extreme. Trust me you can get a much better offer from one of their competitors. Lower interest and higher limit with less initial cost. Skip this scam.

Tip for consumers:
go to another card they are terrible. Trust me wait for a better offer.

Products used:
2 credit cards.

Service
Value
Quality
Thumbnail of user jeannek179
3 reviews
4 helpful votes
February 22nd, 2024

The interest rate of 36%, plus junk fees to penalize people who are desperate enough to borrow a mere $600 with a $95 initiation fee plus another $79 annual fee, $49 every year after with additional monthly fees of almost $9 after year one...do the math. You'd do better with the Mob...at least they're up front about predatory lending. DO NOT ENGAGE...whoever allows them to get away with this simply b/c they state the terms and conditions is just as culpable. Congress allows this? The consumer affairs dept. doesn t warn people off? Who is Premier s lobbyist? I d like THAT salary.

Tip for consumers:
Avoid them even if you are desperate.

Service
Value
Quality
Thumbnail of user dixieleeb
1 review
0 helpful votes
August 18th, 2023

I always paid my balance in full so when I used a different bank card to pay it they said they suspended my card till they verified it was me for 2 months spent every day giving them documentation after documentation just to get it unsuspended every time it was denied saying they need more documentation so never the less I guess I still can't get it back they keep jerking me around I don't even want to give them any type of star they suck

Thumbnail of user jamesb8917
1 review
0 helpful votes
November 15th, 2023

Even if you're at your worst coming off bankruptcy or whatever your financial situation is, please never use this institution even if it is to get your credit going it is the worst possible option for you. I had two of their credit cards for over three years and on top of the annual fee, way too high interest rate. They also have so many hidden fees that you just are aware of I kept both my cards completely paid off and was still charged multiple times for ridiculous fees on top of this. I felt threatened multiple times after just trying to close my cards. Mind, you totally paid off, spoke down to, and at one point I was actually told they were doing me a favor. Imagine being charged monthly even after your card is paid off with no explanation of whatever the fee is other than it's $12 a month. This is a horrible business. The customer service is awful. Please do yourself a favor and don't make the mistake of doing business with this company. Even after I closed my account they still continue to charge me $12 a month even though my credit is at zero and was totally paid off and account closed. The worst was how I was treated by customer service. I truly believe I was threatened multiple times as I was told that this was going to expedite to the credit bureaus to intentionally lower my credit score. I was offered on both cards a $45 bonus to take care of those fees for a couple months which seems to be their tactic on top of the fact that multiple times my card was used without fraudulent purposes on my end, the money was eventually replaced. However, this company is meant to scam you, I understand we're at a point in this world where everybody needs to make money, however, do not get took an advantage by this company

Thumbnail of user maribelc81
1 review
1 helpful vote
January 13th, 2023

I Closed My Account and they keep Charging me Monthly fee. Try to get some Help but didn't get no answer way you get charge for something it not in used. On top of That a Annual fee. Stay away from this Card.

Service
Value
Quality
Thumbnail of user michaela4696
1 review
0 helpful votes
March 22nd, 2023

Every executive at your company can go choke on a bag of $#*!s! I hope you stop $#*!ing your customers over.

Products used:
Credit card

Service
Value
Quality
Thumbnail of user christinap129
1 review
0 helpful votes
August 8th, 2018

I love having my very own very first credit card it's just a tiny bit hard to understand I'm honestly loving my first premier credit card

Thumbnail of user annav888
1 review
2 helpful votes
November 28th, 2022

DON'T ever get a card with this company, they are just the worst. You miss one payment and they come after you with threats of taking you to court. I will never recommend this place to anyone. A total scam stay away from this company they are an absolute joke!

Thumbnail of user anonymousa1471
1 review
2 helpful votes
July 22nd, 2022

This company is A SCAM AND STEAL! You pay your annual fee and even though you don't use it they charge you a month for purchasing as long as your card is active! THIEFS! I PLAN TO PAY OFF N NEVER GETTING THEM AGAIN. HOW CAN THEY CHARGE ME FOR PURCHASES A MONTH WHEN I HAVEN'T EVEN USED MY CARD! DONT GET THEM!

Tip for consumers:
Get another company, because I have other credit cards and other companies are amazing and most of them will only accept annual fee!!! Run FROM PREMIER BANK!!!!

Products used:
I called customer service but, THEY WON'T HELP! Unless you pay off your credit card in full! ONLY CREDIT CARD COMPANY I KNOW THAT DOES THIS CHARGES EVERY MONTH 30 SOMETHING JUST TO HAVE YOUR CARD ACTIVE IS HIGHWAY ROBBERY.

Service
Value
Quality
Thumbnail of user cruse4life
1 review
3 helpful votes
April 25th, 2023

So my account was over the limit and I made a full payment after 30 days and waited for it to clear to find out that my accountgot closed without knowledge. I called to find out why my limit not available to be informed the account has been closed because my horrible bank (Wells Fargo) kept returning my payments. Remind you that I always had money on my account and I have a good job. Rebuilding my credit and now I have to start all over due to this set back. Thanks alot Premier Bankcard, You get my middle finger.

Thumbnail of user firaola
1 review
2 helpful votes
August 24th, 2022

Do not apply for this credit card. There are high fees every month from monthly and annual fees and rude customer service agents I have encountered from my experience.

Service
Value
Quality
Thumbnail of user coralb39
2 reviews
1 helpful vote
February 13th, 2023

I had this bank card for over three years. It was paid off consistently. Then for a few months I knew I didn't have a balance but got a statement in the mail that they had started charging me a monthly fee and now I had late fees because I had not paid the monthly fees I was unaware of. Needless to say I canceled the card after paying off the fees they ripped me off with.

Thumbnail of user robynr193
1 review
3 helpful votes
February 14th, 2023

This company is a scam I paid I think 150 to open the card I made one charge of $9 and they wouldn't let me charge anything else. I didn't pay the $9 bc I already paid them $150 to open the account. I now owe them $269. If your smart do not get a card with them. This company is a scam.

Tip for consumers:
Do not get this credit card

Service
Value
Quality
Thumbnail of user mikea2335
1 review
2 helpful votes
November 21st, 2022

Signed up for credit card paid 75.00 20 days later didnot get a card but a bill for 84.00 more cancelled card payment tried to call them on hold over 1 hour these guys suck

Tip for consumers:
ad on charges not disclosed

Products used:
none

Service
Quality
Thumbnail of user rachaelw132
1 review
4 helpful votes
November 30th, 2021

Tried to use my card one day to find out my card was locked said to be possible fraudulent charges. I then call in to get them to unlock my card and pay off my balance. They take my payment and then tell me my account is suspended due to possible fraud with balance payments. Or fraudulent bank payments. I vot a notice ove 90 days ago saying that they are going to have to investigate the payments i made and make sure the account i was paying from was actually in my name.( which it is as a matter of fact) then a few days ago i got another letter in the mail now saying their is possible fraud with my social and my address and i needed to prove that i was actually who i claimed to be and that my address was correct. Same address for the last 5 years by the way. I sent in the verification documents that they requested and now im being told that i have to wait another possible 90 days or more for them to look at the proof and then they can still close my account even though everything they tried to say was fraud has been proven to be wrong on their part. And they are all to happy to take the payments that i made now equalling a total of almost 700 dollars for a half $#*! 300 limit and since they have put my account in a red flag state for fraud it has caused my credit score to drop with a max on my credit cap and also put a red flag on my company credit card. So not only have they caused my credit to drop by 34 points but they have caused me to have to close the doors to my shop because i cant buy anything with my other card till i have proof that i am no longer be investigated for fraud. So thanks Premier you have done the exact opposite of the promises you make duping suckers in to make a fortune off those with less then desirable credit history. You should be $#*! down as soon as my card has been released since i have a 0 balance i am going to demand a correction on my credit report and demand that they close my account and refund me for the $#*! Ive had to pay just to give them the verification they demanded. I might even attempt to reclaim the last income due to their goss abuse of power over someones finances. Oh and thanks to them and holding up now my two credit cards i just found out i missed a loan payment and don't know how im going to keep from defaulting on it because i cant buy the product i need to reopen my store. Nice blow to a single woman's whole world you guys are the one that should be investigated for fraud.

Tip for consumers:
Do not fall for the gimick

Products used:
Will be closing this card account

Service
Value
Quality
Thumbnail of user lawrencef305
1 review
1 helpful vote
April 29th, 2023

Usually, when a company changes it name, there is good reason. I opened a card with this company and somehow I made two(2) payments at the same time.

However, because I cancelled one of the payments this company closed my card without saying a word to me.
I called them to explain that I had made two payments by mistake and I cancelled only one of payments.

Well, the front line person was understanding and wanted to help. Therefore, he spoke over his shoulder to his manager to see how they could help.

Whoever, that person was, refused to talk to me or even consider helping.
Today it is a bad mark on my credit profile as a closed account.
They did collateral dame to my credit profile.

Thumbnail of user carolr1491
1 review
0 helpful votes
February 16th, 2022

They refuse to respond after I paid my $75.00 sign up fee. They are thieves who take advantage of those who have been victims of identity theft.

Tip for consumers:
DO NOT USE THIS FAKE COMPANY. THEY ARE FRAUDSTERS AND DATA CROOKS

Products used:
None, just paid for a product that did not exist.

Thumbnail of user vincentw42
2 reviews
1 helpful vote
July 24th, 2018

Well I'm trying to get my credit back to good. As a young adult I messed it up being irresponsible. Yes they have fees and such but it's unsecured and I'm not getting it because I need money I'm getting because I want good credit. Well they started me at 300 and now I have 1,000 limit. Never miss a payment and only use it to show responsibility. I think it's great they gave me a chance. A year later and my credit is awesome just got a new work van from a dealership never thought that would happen again. Final thought. Use this company to rebuild your credit not to get money and you'll be happy.

Thumbnail of user laurav1150
1 review
1 helpful vote
July 2nd, 2023

They purposely post payments from online banking late and stick you with a late fee they won't waive. Every month I get a late fee even though I scheduled the payment to arrive on time. Cutting up the card.

Thumbnail of user tanishap25
2 reviews
1 helpful vote
June 24th, 2023

These people prey on people with bad credits or not so good credit,to rill you in as if they willing to help you with your credit, but if any emergency case or you happen to get behind if you call customer service they have a scam put in place where they act as if they will agree to give you a credit if you make a payment and it will be available, that's a LIE Dagan the customer guy is the one who told me that or patronize me in to believing that just so that they could take my payment and put it towards fees so it was not a credit of $100 which was my payment and the $39 he claim they would credit as well once they took all but $18 which was available but yet because I still was behind couldn't use that either...smh so in the future choose another company unless u have the entire amount.and when I tried to make a complaint about it with the supervisor Amy she just justified the wrong as if I was not given misleading information.so thank you premier! This company does not care about the customers they are out to just take and make money.they will surely report to the credit bureau when you are late,but take their time to report when you are on time if they even report it at all. Smh

Tip for consumers:
This company is a scam!!! They don't take part in helping customers prey on people with bad credit, just take their money offers credits if your late to pay towards your late fees tell you kne thing and do another dagan the customer service they trained him to lie to get you to make a payment and you will not ha e access to your payment unless your paided in full...I tried to make a complaint with the supervisor Amy she tried to apologize by justifying his wrong for misleading information...

Service
Value
Quality
Thumbnail of user kasunah
1 review
1 helpful vote
August 7th, 2023

They reel you in stating they help boost your credit score but by the time you are able to use the card you have MAYBE $100 or so. Therefore you never get to fully use the card. Then your pay back amount is the sum of the ENTIRE card balance PLUS the "1time yearly payment"$100. If you need a credit boost FIRST PREMIER BANK CARD IS NOT WHO YOU SHOULD CHOOSE!

Tip for consumers:
Don’t sign up for this card!

Products used:
This review is solely about the card

Thumbnail of user jamesa516
2 reviews
3 helpful votes
June 27th, 2018

To many hidden fees bad customer service and low limits waste of time they are legal crooks find a better card capital one or credit union card

Thumbnail of user samb308
1 review
0 helpful votes
June 12th, 2018

These people are thieves, they Charge you hidden fees left and right. They promise you something and never deliver. You will pay 10 times your credit limit and it will stay the same. If you have a dispute, you have to right to them! You can not even talk or email them. Your credit will never improve with them no matter what you do...

Thumbnail of user time96
1 review
0 helpful votes
July 18th, 2018

I have two card through the company sign two separate user agreements. Pay high interest, make a payment & the accounts are tied together. It shows I have credit available online and on the dial in but then get card declined. What a scam

Thumbnail of user jeffreym86
1 review
1 helpful vote
July 15th, 2017

I'm surprised this kind of robbery is allowed to go on out there! These cards charge a start up fee which is eroniously large, then their large yearly fee.
If you don't pay off the payment which puts you over the credit limit... now you accessed a late fee as well. What a scam bank!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

How do I know I can trust these reviews about Premier Bank Card?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Premier Bank Card?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business