- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
MyPerfectCoverLetter has a rating of 2.42 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. MyPerfectCoverLetter ranks 59th among Career Advice sites.
This company responds to reviews on average within 2 days
No critical highlights yet
I very much like the content of the website. I have been able to change my resume to suit the individual cover letters and resume to suit each potential employers. I had some technical difficulties on the website, however. There was no live chat; I filled out the form to request an email reply, and the submit button did not work. I called Customer Service. The CSR asked me for my name although I gave it to him upon connection. I needed to repeat my account# 2 or more times. Get a pen!
October 30 2023 I joined with the full confidence in receiving a professional cover letter. I received a document that provided the same information I provided in the questionnaire they do when you initiate the transaction. It was not until I received a call from a prospective employer advising me to change my cover letter because government recruitment companies use a program to detect AI generated documents, if it's over 85% AI they will automatically reject your cover letter. They asked if I could rewrite my cover letter using less than 20% vocabulary assistance. Because of the feedback I waited for my trial period to finish and attempted to cancel my subscription, nope can't get through to them and there was no cancellation option other than an email address which alarmed me because they claim that it's like a Netflix subscription, at least with Netflix they have the cancellation option on their website without emailing the company. That was November 16. Then came December and still no response yet they took my money again for a AI generated document that can be for free and found on Google. I sent an email adding that I would like them to cease my subscription and stop accessing my bank account. I received an email saying that I didn't have an account in my real name. I provided them with my alternative email and account details that I use so to stop spamming. In January I resent the details again after seeing I was charged again even after advising them to stop my subscription and desist from using my card. Again no response but again they deducted the February payment. I immediately sent an email advising them that I am angered that they continue to deduct money from my account even after providing essential information to cease the account. Again no response from them. They left me with no options but to advise my bank to stop future payments and start legal action to retrieve unauthorized activities on my bank account, I also reported them to our governments fraud agency ACCC (Australian Competition & Consumer Commission) and scam watch. I advised them of my actions taken considering that they needed to know that I had to cancel my card, advised all associated companies that I use to pay my power, phone, insurances etc etc of the change of card details. The domino effect is the bank has to cancel my card so they could not access it again Having no card access only having to go into a bank physically to withdraw funds to cover me until my new card arrives angers me knowing they have no remorse for the inconvenience that they caused because I trusted them to do the right thing and follow their own cancellation process. I still have no response AGAIN from them in the form of an apology for their actions or lack of. I received an email from my bank saying my " stop request" was approved and the Bank found the transaction to be fraudulent and will be refunding my last 2 transactions. They have handed it now to their legal team. My only feedback to My Perfect Cover letter is to add a cancel subscription model the same as Netflix, im only using Netflix because you always refer to them when talking of subscriptions, so do the right thing and stop the email bull crap and give your customer based a genuine stop subscription like many other subscription based companies do. Be professional,honest and transparent, stop using AI, very deceiving.
October 30 2023 I joined with the full confidence in receiving a professional cover letter.
I received a document that provided the same information I provided in the questionnaire they do when you initiate the transaction. It was not until I received a call from a prospective employer advising me to change my cover letter because government recruitment companies use a program to detect AI generated documents, if it's over 85% AI they will automatically reject your cover letter. They asked if I could rewrite my cover letter using less than 20% vocabulary assistance.
Because of the feedback I waited for my trial period to finish and attempted to cancel my subscription, nope can't get through to them and there was no cancellation option other than an email address which alarmed me because they claim that it's like a Netflix subscription, at least with Netflix they have the cancellation option on their website without emailing the company.
That was November 16. Then came December and still no response yet they took my money again for a AI generated document that can be for free and found on Google.
I sent an email adding that I would like them to cease my subscription and stop accessing my bank account. I received an email saying that I didn't have an account in my real name. I provided them with my alternative email and account details that I use so to stop spamming. In January I resent the details again after seeing I was charged again even after advising them to stop my subscription and desist from using my card. Again no response but again they deducted the February payment.
I immediately sent an email advising them that I am angered that they continue to deduct money from my account even after providing essential information to cease the account. Again no response from them.
They left me with no options but to advise my bank to stop future payments and start legal action to retrieve unauthorized activities on my bank account, I also reported them to our governments fraud agency ACCC (Australian Competition & Consumer Commission) and scam watch.
I advised them of my actions taken considering that they needed to know that I had to cancel my card, advised all associated companies that I use to pay my power, phone, insurances etc etc of the change of card details.
The domino effect is the bank has to cancel my card so they could not access it again Having no card access only having to go into a bank physically to withdraw funds to cover me until my new card arrives angers me knowing they have no remorse for the inconvenience that they caused because I trusted them to do the right thing and follow their own cancellation process. I still have no response AGAIN from them in the form of an apology for their actions or lack of.
I received an email from my bank saying my " stop request" was approved and the Bank found the transaction to be fraudulent and will be refunding my last 2 transactions. They have handed it now to their legal team. My only feedback to My Perfect Cover letter is to add a cancel subscription model the same as Netflix, im only using Netflix because you always refer to them when talking of subscriptions, so do the right thing and stop the email bull crap and give your customer based a genuine stop subscription like many other subscription based companies do. Be professional,honest and transparent, stop using AI, very deceiving.
Tip for consumers:
I wish I knew they use an AI based program. I thought they gleaned information and provided a letter specifically for me
Products used:
My Perfect Cover letter
They wrongfully took $200+ of my money and only offered to refund $11 as a "one time courtesy" person was snarky as hell in the email avoid this company at all costs
Products used:
Cover letter
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Whoever needs a resume or cover letter service, steer away from utilizing this company as they are here to simply take your money and use their system to continue taking even after cancelling subscriptions. In the age of AI, just use AI to generate your cover letter and resume instead. Note: Advised this company to cancel the subscription as it was of no use, the customer service said it was canceled then I noticed more charges appearing on my bank account. This website needs to be shutdown.
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcoverletter.com/contact-us?utm_source=google&utm_medium=sem&utm_campaign=8556214214&utm_term=myperfectcoverletter&network=g&device=c&adposition=&adgroupid=90353727007&placement=&gad=1&gclid=CjwKCAjwpayjBhAnEiwA-7ena3_pHNfhaFqIACJ4Mrad_bJh_EXGJns2SHBfBI2Qp5hNXtqdxigopBoCaqwQAvD_BwE
I had used there service back in January and signed up for the 14-day trial that costed $2.95. I never made an account with them just paid for that and was unaware an account was made for me. I never authorized any billing and now (in June) have seen Ive been billed for the past 6 months. The "account" only has my email and first and last name on it and only part of my first name Alex (I always make account with Alexander). I called and was told it was a subscription service like Netflix. When I explained I only used it once and never again since, it kept getting reiterated that it was a subscription based service. I was refunded half of my bill 2 days after I was charged that was promised to be received 7-14 business days. I am out about $135 for this "service" that I never used. I would not recommend never clicking on myperfectcoverletter or myperfectresume for this reason. They make their money off of charging people that are unaware they are being charged. Preying on people who are unaware of their tactics.
Tip for consumers:
Just scammed me for 135 for one cover letter that I used 6 months ago
Products used:
One cover letter
We apologize for any inconveniences this may have caused you. We want to clarify how our membership works. Our subscriptions are auto-renewing unless you choose to cancel your subscription beforehand.
If no cancellation request was sent before the end of the initial period, your account might have rolled into a monthly subscription at the regular price. The auto-renewal information is listed in multiple areas: the sales page, the payment information page, the payment confirmation page, and finally, on your welcoming email, which confirms your 14-day trial purchase and a detailed overview of your new subscription.
We hope that this helps clear out any confusion. To verify the status of your account and what might have happened, contact our Customer Service Team for immediate assistance using the link provided below.
Contact Us: https://www.myperfectcoverletter.com/contact-us?utm_source=google&utm_medium=sem&utm_campaign=8556214214&utm_term=myperfectcoverletter&network=g&device=c&adposition=&adgroupid=90353727007&placement=&gad=1&gclid=Cj0KCQjwnMWkBhDLARIsAHBOftpLzUPAdUhNBB28lPYR7WQPPi7fLqhNz29jHW5oAnfoCZBBFpN7x38aAhiUEALw_wcB
I cancelled my account in May but was charged for June and July. I called and they apologized and said they could send me a refund for the second half of July (I called on 7/7). And would submit a claim for the rest of July and for June and that I would receive information about that in 3-5 days. I was told an email would be send to me confirming everything we talked about. No information came. No refund for the first half of July or June was received. I have emailed but all I get in response is confirmation of the half of July refund and no acknowledgment of anything else that I'm saying. There are many resume/cover letter businesses out there. I would take my business elsewhere.
Thank you for taking the time to bring this to our attention, Katie, and our apologies for the negative experience. We take our user’s feedback very seriously, know that we hear you and we’re here for you, so when you have a chance please contact our Customer Service Team using the link provided below.
Contact Us: https://www.myperfectcoverletter.com/contact-us
The cover letter truly wasn't bad at all. It gave me enough to go in and take the same ideas and repackage it into something that was more, "me." I think this is what most people are trying to do.
That being said, I cancelled my subscription two months ago and it is still being charged to my card. They will not refund the money, even though it was illegally gained. But I guess most thieves won't give you back what they robbed you of if there's no one holding them accountable. If you're on here reading, too late, like I did, go to BBB.com and file a complaint. No offense to this site, but most people only see these reviews after the fact and it will have little to nothing to do with these terribly immoral people being put out of business. At least the BBB has some pull.
Tip for consumers:
Don’t use this company. Period.
Products used:
Cover letter assistance
We are sorry for the inconvenience this might have caused you.
To clarify, when you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel any time. Also, when we request your credit card information, we explain that unless you self-cancel or request a cancellation before the end of your trial, you authorize us to charge your credit card every four weeks at the regular price of the subscription.
If you wish to take any action on your account, please don't hesitate to contact our Customer Service Team, as they will be pleased to assist you.
Contact us: https://www.myperfectcoverletter.com/contact-us
HI all, Coverletter was good but for $2.95 and then discover after 4 month they charge $34 for each month and then try to contact them on Asutralian time half an hour with no answer.
And they offer me $27 a year!
Very disappointed.
Not recommend them be carefu dealing woth them. Alway look for hidden words. Not happy can't trust them anymore
Tip for consumers:
Please read carefully with the fine print from myperfertcoverletter
We apologize for any inconvenience this may have caused you, we'd love to take this chance to explain some misinformation about our services.
When you sign up for our 14-day trial, you’re automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request a cancellation before the end of your trial you authorize us to charge your credit card every four weeks at the regular price of the subscription.
As for the refund policy, we do not process any refunds on recurring charges as stated on our Terms and Conditions page. Our policy is as follows, we offer a 100% money-back guarantee if you are not satisfied with the end result during the first 14-days once those days are up we do not process any refunds. For more information please refer to our Term and Conditions page.
We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
This is one of the most shady companies I have ever come across! Communication within is ridiculous! I sent an email inquiring about what type of subscription I was enrolled into and was reassured that I had signed up for their free subscription only to be billed 19.95 about a week and a half or less later! I hold myself partially responsible for this happeniong as I previously had similar problems with their resume site so why I would sign up for their cover letter assistance is beyond me! I too will be handing this issue over to the BBB. Stop preying on people that need this tool due to being unemployed!
We’re extremely alarmed to see your rating towards us, Jessica. Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information. We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
This site has a great setup and makes it easy to create a cover letter. What they don't tell you is, after you spend the 2+ dollars for your cover letter, that they sign you up for their monthly subscription (which is over $20 a month). They have that little snippet in the confirmation email. And be honest, who looks at the full extent of the confirmation email? I had it charged me once and I wouldn't have been aware if the fraud detection agency hadn't called me. I figured it was my mistake for subscribing and just canceled my subscription. Or so I thought. A month later, I receive another call from the fraud detection agency, and lo and behold, it was my freakin perfect cover letter. They had charged me AGAIN for their monthly subscription. I called customer service, and the sweet lady refunded my money and canceled my subscription. I didn't get her name, but she was a big help. If they charge me again after all of this, I'm going to leave them an even lower review and report them to the fraud detection agency.
Tip for consumers:
If you do use this site, cancel the subscription immediately! And make sure you get the cancellation email. if you don't have that email, the cancelation didn't happen.
Products used:
Basic cover letter
Hello! We are deeply sorry to see your rating towards us. At MyPerfectResume, we always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen.
Please, send us your account details or contact information, so one of our customer service representatives can contact you using this link: https://www.myperfectresume.com/contact-us
We will get back to you with a solution as soon as possible.
Thank you, and have a great day!
Don't trust this company, they are the worse, I asked from September 5 to delete my membership and after that they told me are working for my request they charged also October 2 times in October 3 and October 31, so don't trust this people they are really unprofessional and not honest!
Tip for consumers:
Don't use this company
Products used:
Cover letter
We’re truly sorry to see your rating towards us, Alessandro.
Our team is dedicated to providing our users with the best customer service experience possible and we would love to discuss this further in order to seek a resolution to your matter.
At your earliest convenience, please contact us directly at social@myperfectresume.com please make sure to include your account information.
We're certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves.
I must admit, I cannot speak to the sites overall service as I have never used it myself. You may wonder why I am writing this review...
While I have not used this service, my card was being charged as if I had. Yet, I'd never even heard of the site before the charges appeared on my account. I tried to get the charges to stop and was told the service attached to the card was cancelled, but it was not. I was charged again the next month. This time I contacted customer service and explained that my card was used but I had not signed up for the service. Customer service did offer to cancel the service for me but did not offer any refund and was completely unmoving about this. I was forced to file a dispute transaction form with my bank, as well as report this "business" to the BBB.
* MyPerfectCoverLetter attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
We truly regret to hear that you experienced this with our company, Jessica. We want our users to have the best possible experience with our product or services and we’d love to see if we can find a way to make that happen. Please be on the lookout for a private message shortly in order to protect your personal information.
Whether you have planned the content and structure of your CV or not this is a good site to provide focus and get you a decent finished product. It's worth remembering it is subscription based but having made a low-cost monthly selection to find that I had been billed incorrectly they resolved this issue without any discourse.
Hi A:
Thank you for this great review! We are committed to offer all our customer and excellent customer service. If you have any further doubts or concerns please feel free to contact us.
Best Regards,
My Perfect Cover Letter
I paid for a cover letter, and was not informed they would charge my card for a "monthly subscription", it only said a one time payment for the actual cover letter I honestly could have gotten a toddler to write for me.
We certainly do not scam our users, Piper, and we regret to hear that you have not had a smooth cancelation process, we would like to hear from you directly to make sure the matter gets resolved. When you have the time, please contact us directly at social@myperfectresume.com with your account details, once our team reviews your case they will be getting in touch with you.
Rip off website that lies and steals your money and tries not to be honest it will charge you for a cover letter then add you too a subscription that they won't stop till you cancel your credit card they are absolute ripoff company
Tip for consumers:
don't use it it is a scam
Products used:
non the site is useless
Thank you, Cameron, for sharing your opinion with us.
We certainly do not scam our customers and we regret to hear that you have not had a smooth cancelation process and would like to hear from you directly.
At your earliest convenience, please contact us directly at social@myperfectresume.com with your Account ID or the email address associated with the account.
We are certainly committed to changing your mind about us and making sure that you receive the excellent customer service on which we pride ourselves! Thank you and we look forward to hearing from you!
This website has taken over $150 out of my account. They don't have my name correct or my e-mail correct but they have taken money out of my account for 6 months. The "customer care person" did not even speak clear English, They would not even refund all of the money they have fraudulently taken out of my account. They still want to keep $50 dollars for " acceleration" what ever that is? Beware-don't even visit the site they will steal from you--- they did me!
Hello Ann,
We sincerely apologize for any inconvenience this situation may have caused. We take customer satisfaction very seriously. In order to fully assist you with your concern, we encourage you to contact us at Social@LiveCareer.com. With your message, we would appreciate it if you could include the e-mail address or account ID used to create your account with us. Thank you!
Although this is a good service and has helped me a lot in getting a cover letter done, I paid $1.95 for being able to download and print my cover letter/s etc. for 14 days (I think), but then 2 weeks later I was automatically billed for $34.95. They did inform me of this, but I think $34.95 is way too much to pay for such a service, plus I don't remember them informing of the price change and automatic billing before I actually paid for the service.
Hi Milka,
Thank you for your feedback and for sharing your experience with us.
They take your money! DONT USE THIS SITE!
Greetings Jackeline L. We apologize that you weren’t happy with your experience while using our service. We are very committed in providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly at customerservice@myperfectcoverletter.com if you need any further assistance on your account. We will send you a private message through here so we can take a look at your account so we can get in touch with you shortly and provide you with a timely resolution.
Best Regards,
MyPerfectCoverLetter.
The customer service agent was great. Ronny Grant had me laughing thru the whole call and was very helpful. If you need to call hope you get him! Thank you Ronny for making my day!
Hi Sarah,
Thank you for sharing your experience with Ronny, we’ll be sure to pass along your positive review. If there’s anything else we can assist you with, don’t hesitate to ask!
I very much like the content of the website. I have been able to change my resume to suit the individual cover letters and resume to suit each potential employers.
I had some technical difficulties on the website, however. There was no live chat; I filled out the form to request an email reply, and the submit button did not work. I called Customer Service. The CSR asked me for my name although I gave it to him upon connection. I needed to repeat my account# 2 or more times. Get a pen!
Hi Robin,
You just made our day! Our goal is to make our customers happy, and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s’ experience. Thanks again!
Juan was very helpful, friendly and welcoming. While I was waiting on the results of the solution he found for me, he made conversation. It was overall a great experience.
Alannah, we're so glad to hear that Juan created such a pleasant exchange for you! Thank you for taking out the time to share your positive experience!
Great Client service from Ian, made me feel at ease and confident about the services required. Thank You Ian!
Hi Betta, thank you for that awesome review, it is very appreciated. We are happy to know that Ian was able to resolve everything for you and that you liked our services. If you need anything in the future, just contact us, we’re here for you. Thanks!
I used this service once to create a professional resume an cover letter. I obtained a job offer rather quickly. When I decided I wouldn't currently need their services, I proceeded to cancel my subscription. The representative was friendly and didn't continue to push the product on me, but did offer other discount plans if I was still interested but respectfully declined. He proceeded to go through the cancellation process without any problems. Great customer service. I would recommend this site to anyone looking to build a resume.
Hi Melvin,
Thank you, Melvin, for sharing your positive experience with us. Our Customer Service team is committed to always providing excellent customer service and we feel accomplished knowing that we deliver on our promise. If you need further help, please do not hesitate to contact us.
I called to cancel my subscription and had the good fortune to speak with a gentleman named Nomar. He was very polite, efficiently and quickly took care of my cancellation, and arraigned to refund this months service fee! He did offer a temporary lower fee, trying to get me change my mind, but it was not at all high pressure! I wish more Customer Service Reps handled calls like Nomar!
Hi Jay, thank you for that amazing review. We are glad to know that Nomar was able to resolve everything for you and that you liked our services as well. If you need anything else, just contact us, we’re here for you. Thanks!
The cover letter was a great
Additon to my resume.
Great price and great customer service when i needed to cancel.
Thanks Sally 1035
Hello, Christina -
Thank you for sharing your feedback, hearing from happy customers like you make us feel great. If you need further help, get in touch at any time!
I am "partially retired" and when something truly interests me I do like to check out opportunities - oftentimes something professional and not too wordy is the answer,
Hi Jonathan,
Thank you for your feedback and for sharing your experience with us
Gain trust and grow your business with customer reviews.
Your cover letter made easy!
My Perfect Cover Letter takes the hassle out of writing your cover letter. Our easy prompts help you create the perfect job-worthy cover letter effortlessly!
We believe a one size fits all cover letter doesn’t work, that’s why since 2013, we’ve been dedicated to helping job seekers get hired faster with customized resumes and cover letters.
Hello,
Thank you for bringing this to our attention, and we apologize for any inconvenience caused by the cancellation process not being as seamless as it should have been. Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. We have refunded you the requested amount. Please allow 7 - 10 business days for the refund to be available on your end.
We would like to reassure you that we are taking appropriate measures to prevent this from happening again. We take our customer’s feedback very seriously. Know that we hear you, and we are here to help!
We thank you for your patience!
Customer Service Team