MyLostPetAlert Questions & Answers

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Here’s what consumers have asked with answers from MyLostPetAlert staff and previous consumers.

8 questions answered
0% answered in 1 day
Question:

Answer:

You can start an alert for your lost pet here: https://mylostpetalert.com/start-alert/

By James E., Customer Relations
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Question:

Is this helpful still if your pet has been gone for 5 or more days or only if its been a day or 3?

Answer:

Yes, 100%. I did it several days later. I should have done it the same day! Your pet can be picked up by someone who is taking care of it or at a vet office. This site 100% works. At the very least do the woof plan!

By Will M.
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Question:

Hi, how long after i pay for service will the amber alert go out?

Answer:

Time is critical, and we work fast - during normal hours, we will typically have your alert completed within 1 hour.

By James E., Customer Relations
Question:

Yes, what telephone number is pet-alert? i don't know what those numbers are.

Answer:

Toll-Free: 1-844-738-2537.

By James E., Customer Relations
Question:

What if i could not find my pet after using services.

Answer:

Thank you for the question Iram. We of course cannot guarantee the return of your pet, but our service gets your pets photo and information out to thousands of eyeballs and ears located in the area they went missing. It can only benefit and increase your chances of recovery - an alert done within 5 days of your pet going missing has an average 85% success rate.

By James E., Customer Relations
Question:

How do you get someone to answer phone or chat?

Answer:

Live chat does not have a defined schedule and our phone system is not intended for customer support. If you have a sales question or questions about your alert, you can always email us at support@mylostpetalert.com

By James E., Customer Relations
Question:

How much is it to call 100 homes

Answer:

I'm sorry for the delay in my answer. I hope this message is in waste and your pet has returned. But just in case - it cost me $50 to have calls, flyers, contacts to Vets in the area all done by this site. As I said, I don't know with 100 percent certainty that my cat came home because of this site but it just seems odd to me that within hours of the calls going out (my neighbors confirmed they got a call) my cat came running home to me. I wish you all the luck in locating your pet. I don't believe it is ever too late. When I was a child, I had a purebred Irish Setter that was stolen from our yard. I thought I would never see him again and yet he came home 6 months after being taken!

By MaryAnn M.
Question:

Hello, i live in a small town. should i get the rural package? i know she is no further than 3-5 miles. but i am worried about how affective this package will be? thank you! you guys have such great reviews!!

Answer:

I live in a city that is quite small, and I went with the rural package. It's possible for an animal to travel a long distance, but the odds for that aren't very high. A rural package should be sufficient.

By Julia F.

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