AT&T Digital Life

Digital life hs no customer support it is ll automted there is no where to contact except through chat. I waited for 45 minutes and repeted my personal info several times to each new rep. DONT GET THIS SERVICE

Why are there so many bad reviews, i ordered the service today, will i have many problems?

Do not get this service it is horrible. You will be miserable if you do. Everything is broken it is the worst program I have ever seen. They don't stand behind their product they can't even fix their own product. They charge for everything. You have to provide the service they. Won't send anyone out to try and fix it unless you pay over 100 dollars.

They never listen to you when you call they keep reading the same script over and over. Trying to get you to buy some thing or do something different. They never listen to what you actually want. They transfer you and transfer you and transfer you till you get so frustrated you just hang up. The equipment is fine, reps on phone ugh. Very frustrated customer

I had AT&T wireless for 18 years and switched to Verizon a month ago. I currently have Digital Life and have for the past six years and now have an appointment with ADT security. The customer service for AT&T services have prompted me to look at competitors. I liked having everything with one company but their actions have proved to me that they do not care about customer loyalty or customer retention.
AT&T agents will tell you what you want to hear over the phone but when it comes to action then all of a sudden they cannot do what you were told. I understand that taking my business will not hurt a large corporation but hope this will at least give a new customer something to think about before going with AT&T.

I canceled my service in the middle of the month because I moved and would no longer be using their services at my old address. New billing cycle started 11/26 I canceled 12/3 and I was still charged for the entire month! They don't refund you for services not used you have to pay for the entire month! That's insane!

My husband is diagnosed with Alzheimer's and I've taken care of him for six years, and now have to put him in a nursing home. The nursing home care is very expensive. I'm trying to cut back on bills. I called AT&T, and without any problems, and exemplary service with the DIRECTV customer service, I had my DIRECTV disconnected. I attempted to have my House alarm through digital life disconnected and was outsourced to some foreign person that was rude and very not understanding. This is a very difficult time for me, and she wanted my husband to tell her his name and the last four numbers of his Social Security number! This man has had Alzheimer's for six years, and I told the woman this. Of course, he could not tell her what she needed to know. He is barely able to speak. She was completely insensitive. If this is an example of AT&T's caring for their customers, I hope that people walk away from AT&T. Shame on you for outsourcing to people who don't care

This absolutely the worst company I have ever dealt with. Terrible customer service. No one has English as their mother tongue.
I called 6 months ago to determine the exact date my contract would expire. I called a month before that date to say I wanted to cancel service. I continue to be billed, even now.
Meanwhile I get an email from DL every time I walk through my kitchen. 40,000 email. I kid you not.
My car was broken into. One would think the camera captured the criminal. But no.
So all this company does is take my money and harass me with unwanted emails.
Back Slowly Away.

AT& T are the communication people. I have them for all my services, including Alarm with Digital Life, cell phone, home phone, DSL, U-Verse, etc. My only complaint is Digital Life in that it is having problems alarming my shed door. Why that one is malfunctioning I don't know. However I had Bright house a Cable Alarm Company and they sucked, ADT was good, but AT&T is the latest and best to me. They are innovative, however, this one problem almost made me give them the boot and go back to ADT. Fix it AT&T, what is wrong with your people? Also some of your people have no idea what is going on and that bugs the hell out of me. Usually the night shift. Mostly morons. Some should be fired for the bull$#*! they say to me. I am keeping it all logged in. Their techs are 99% great, but they have issues on equipment. My shed has valuable things in it and they said well we can't alarm it, its too far away from house. I said, ADT alarmed it? Why not you guys?

Horrible service! Cancelled in October 2018, paid $180. Received a bill in November for $181. I called, almost 2 hour phone call being transferred from person to person, dept after dept. finally had somebidy that helped me- reduces charge to $60 to cancel "for good". I didn't ever want to pay that amount, but also wanted to be done with them. I received another bill in December for $121.00 which they have now sent to collections. Unbelievable!

I really love the Digital Life equipment, but the customer service is horrible. You can never get a representative on the phone. It takes 60 minutes of listening to the same message over and over. The website is useless. It needs to be revamped. It is only for new customers, no support for existing customers. I'm considering going back to ADT after this contract ends! AT&T doesn't care about existing customers, offer no discounts to add on equipment at all. I'm totally over them!

We have been customers of AT&T for over 14 years. We've had issues with our Internet service for years. They upgraded our Internet to fiber optics which was supposed to improve our service. However our Internet service is still inconsistent up down up and down. In addition, our AT&T digital life service is even worse. I was told that the cameras would be running off cellular to avoid the inconsistency of Wi-Fi/Internet service. Our cameras are constantly off line, a real security issue. Whenever calling into AT&T regarding repairs it takes three weeks to a month for someone to come out to repair. Just yesterday the tech came out Mr. D. When he left the cameras went right back down again. I called Digital Life regarding the issue (oh by the way each time you call Digital Life they want you to unplug replug (repeatedly)the wi fi and all other plugs, stay on the phone line for almost 2 hours while they restart the system which is supposed to be a system reset, then they put you on hold to only repeat the whole thing again and again such a waste of freaking time-the worst service ever!) you can never ever get a hold of a supervisor in hopes of some type of resolution you have to wait 24 to 72 hours before a callback. You best hope you catch the call or else you'll never speak to anyone. I would not recommend AT&T Digital Life to anyone unless you want to waste your time and money. They told me that Brinks will be taking over their customers because of all the issues and Digital Life was trying to do away with their home security service therefore they have merged with Brinks and Brinks will be taking over their customers at no additional charge. They asked me if I was interested in making the switch – ABSOLUTELY! Well, it is now going on three weeks Brinks and has not bothered to even touch base with me. I was supposed to have an appointment two weeks ago, I called to confirm the time only to find out that Brinks had pull the contract three days before my appointment and didn't even bother to tell me while I'm sitting at my home waiting till this day still no return call from Brinks worst service ever that is a huge lie talking about number one in customer service? They suck too! AT&T needs to get some structure and get it together you were too large for this crap! Keep it up and you'll be out of business too!

I have been with digital life for 6 years. I had it for 2 years at the prior address I rented until I purchased my home 4 years ago, and switched my service from my rental to my owned home. So in year 5 I found out that my mom was paying for the same service i had for half of what i was paying. I called they gave me the same credit, and offered a camera. I asked several times is there a contract with this. I was told no. Well they put me in one. Camera never showed, system has crashed, app has crashed and no one will help. I'm told that they can't sent a technician to me. I will take my business elsewhere because no one will help me. I'm told to check my electrical outlet which i have a million times with 10 other reps. My outlet is fine. I'm told well my system tells me to tell you to get an electrician. My outlet is fine. Your equipment is crap! I'm paying 50 a month for the past year, for absolutely no service, and no help. I'm not going to pay for a service I do not have after calling and giving more then enough chances for them to fix it. But they DEFINITELY do not want to!

My bad I neglected my bill till the account was canceled. But what they did to us was uncalled for. Saturday close to 10pm they remotely disabled our thermostat and fixed it at 75 degrees, been in FL we went up to 81 degrees inside w a disabled thermostat. We called for help and they did not give us any. My AC broke under pressure.
Suggest to look into non contract systems that use your smartphone, you just pay for the parts

I had this service for years. Always gave them another chance. That way my biggest mistake. Camera was always off like. Doors sensors always went off line. They can't fix this unless they have a tech come out. Huge waste of time. Scheduling at a time that I do t have to miss work is nearly impossible and in the mean time I have improperly functioning alarm equipment. Talking with customer service is beyond difficult being that they are all located in India. Worst part was trying to cancel. The girl wouldn't just cancel. Continued to try to sell me more or other services. I continued to say I just want to cancel. The call too 28 minutes and in the end she was extremely rude

So bad.
Cancelled within the one week time period they give you before you're locked in. Still got charged for the first month. Managed to reverse it with them. But now months later I have a notice from a debt collector stating due to my unpaying of the bill it's now been placed with collections.
Seriously? No wonder they're not going to be around much longer.
Typing this while on hold waiting for someone in billing to answer. It's been about 15 mins so far.
Horrible!

I have nothing but problems since putting your company in my house and you still have yet to fix the problem it is your service that sucks and your equipment i should not have to keep paying for a service tech. And your supervisors do not return calls to fix the problem like they say i wish now i would have stayed with xfinity I NEVER HAD ISSUSES WITH THEIR SERVICE LIKE I DO YOURS.

They are the worst in customer service follow through and follow up they are just to big and dont care about there customer, they dont listen and dont follow up. Just the worst company i have ever dealt with. They out source everything and you cannot contact them directly with any problem, all of there reviews are the worst, one review is worse than the next review. Wish i had reviewed them before i bought the product. Sorry for venting just dont want you to use the company and have the same problems

AT&T digital life is the worst company for customer service. I had a technical issue with my camera for over 5 weeks. Called serveral.time.to have them fix this. They scheduled the appointment then change it with out notification. Even when you have the confirmation for the appointment they do not care. I canceled service because of all this poor level.of service.

Every 2 months you can expect poor service, no video, delayed response.

Call in to get the pat excuse " we are updating the system and all will be fine"

They are all well aware of the problems and excuse their lack of notification as if the Russians would find out when they are updating and hack their security to mess everything up.

RUN RUN fast WASTE of Money. A world CLASSLESS performance

I am dealing with a problem where the system suspended my account and I was told that I had to pay off my other ATT accounts in order to get my system restored. Then I paid off my other accounts and now they are telling me that since it as been past 59 days I will have to start a new account and buy a whole new equipment package which is HORRIBLE! The problem started with Digital Life and the PROBLEM is Digital Lfe!

I have had this service for years, and recently they had to send a technician out for all of my devices going offline. I tried to troubleshoot with the representative, but I kept telling her I was not seeing the device where she was saying it was. She said she would send someone but there could be a fee involved. I told her upfront I was not willing to pay a fee when I have a real technical issue that can't be resolved on the phone. The technician came out and could not locate the equipment either, we finally found it in the 2nd floor hallway when it was labeled by the installer as being in my living room. It took him over two hours to fix all the issues, and he let me know that I would not of been able to fix issue over the phone since almost all of my devices were offline and I should not occur charges for the visit. I was still charged the $100 and customer service refused to help me with the issue, refused to contact the technician or the third-party company he works for, and implied that I was not being truthful. Luckily I had the technicians cell phone number from when he called to confirm. I called him, he agreed it was all a mistake and now he is working to try and get it correct for me. He DOES NOT work for Digital Life, but he is willing to try and get this fixed. Also the supervisor and Digital Life was not helpful or polite, but she was willing to cancel my service if I would like? REALLY? This is the type of service you offer? I am shopping for a new provider!

AT&T Digital Life is WORST system Ever. Nothing works- Equipment nor website/app. Customer Service is HORRIBLE- Full of RUDE & INCOMPETENT People. Technicians are unprofessional- they know nothing about how to install & Equipment is cheap that not even works 24 hrs after install. Sales people tell all lies- Lower price/Bundling, free Gifts cards, etc. Do yourself a favor stay far away from this system- RUN in other direction.