• Murray's Cheese

Murray's Cheese

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Overview

Murray's Cheese has a rating of 1.29 stars from 13 reviews, indicating that most customers are generally dissatisfied with their purchases. Murray's Cheese ranks 1060th among Food & Drink Other sites.

  • Service
    3
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
How would you rate Murray's Cheese?
Top Positive Review

“Cheese of the Month club”

Stephanie S.
12/14/15

Bought a cheese of the month box for my parents and they loved it. They don't like anything but food so was right up their alley - several different cheeses each month with a card explaining the names/favors. Didn't have any issues so can't complain!

Top Critical Review

“No Delivery”

Russell F.
5/11/20

Before I placed my order on May 4th, and paid over $150 for this, including FedEx priority Overnight. The ad said it would be delivered by Mothers Day, that was yesterday. I'm in the military in a combat zone and have to go through hoops just to get on a phone. Called their number SIX TIMES in an hour, phone rings and goes to a busy tone. Poor customer service, ruined Mothers Day. LT Russell Farr, Africa

Reviews (13)

Rating

Timeframe

Other

Thumbnail of user russellf101
1 review
4 helpful votes
May 11th, 2020

Before I placed my order on May 4th, and paid over $150 for this, including FedEx priority Overnight. The ad said it would be delivered by Mothers Day, that was yesterday. I'm in the military in a combat zone and have to go through hoops just to get on a phone. Called their number SIX TIMES in an hour, phone rings and goes to a busy tone. Poor customer service, ruined Mothers Day. LT Russell Farr, Africa

Thumbnail of user bairdre
1 review
1 helpful vote
August 6th, 2023

I will never buy this cheese again, it has always been average quality. Tonight we had the fondue… 30 minutes or so later it came back up. I am 55, so, not pregnant. Bad cheese!

Thumbnail of user olgav92
2 reviews
2 helpful votes
March 11th, 2023
Verified purchase

We've got Murray's 'Classic Cheese of the Month' 3-months subscription as a gift from someone, $175. It's $58 per month.
Each month we received 3 tiny pieces of cheese surrounded by excessive number of large ice packs in a large box. The cheeses were not ripen properly and tasted terrible. We had to through half of them out. The first shipment also contained piece of slate and a chintzy book to "write down our tasting experiences". This was a complete ripoff. Spare your loved once from this terrible gift.

Thumbnail of user janetp968
1 review
2 helpful votes
December 4th, 2021

I tried ordering two days ago for friends. It wouldn't work online so I called, She said they would get right back to me. I emailed a couple times and nothing. YOU just lost a customer, doubt they care. I have ordered in the past but had the same issue. I believe in giving ppl a second chance. No more. I found another company that was glad to take my order and for that, I will never order again.

Tip for consumers:
Wouldn't bother

Products used:
Another company that knows customer service is important.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelc8790
1 review
0 helpful votes
July 29th, 2023

Not good! Go to a proper cheese source! The Metropolitan Market in Seattle has multiple cheese companies… be suspect when Murray's is the only brand. Especially if from a conglomeration such as Kroger…

Value
Quality
Thumbnail of user patrickb819
1 review
2 helpful votes
February 20th, 2021

My wife got me the Murray's Cheese of the month Club as a gift a couple of years ago and it was okay. Recently she bought it for me again. This time it was very disappointing. The three pieces of cheese we received each month were tiny. It is a complete rip off. I told my wife do bother with this company again.
Don't waste your time and money.

Value
Thumbnail of user lorid540
1 review
2 helpful votes
January 14th, 2022

I hate the idea of Monthly Club inserts (the description of each cheese in a box) going Digital! Now I have to print the insert myself on card stock so I can give the box as a gift. No paper savings here, it is just passed to me as an extra step in my gift giving. I respect that they want to do their part to reduce paper waste, but they are just passing the responsibility, not eliminating waste. Also, if I have a box directly shipped as a gift, I don't want to send the insert in an email to the recipient, I want the insert to arrive with the gift. It takes the surprise out of receiving the gift if the email with the insert arrives before the gift is opened. Overall I'm mostly happy with the product, but I'm not happy with giving the product as a gift if the insert does not arrive with the gift. I may not use their service for future gift giving because of this new policy.

Products used:
Monthly Cheese Box

Service
Value
Shipping
Quality
Thumbnail of user marym69
6 reviews
16 helpful votes
May 25th, 2021

This is now the second time I have had to throw away cheese from Murray's. The first cheese was supposed to be "buffalo" milk cheese that wasn't (it was cow's milk, and no my allergy to cow's milk doesn't extend to buffalo milk cheese, because I now travel a long distance to get BUF cheese which doesn't cause serious allergy problems). The last was shredded pecorino/romano cheese that had BLUE plastic in small bits (the size of the ground pecorino), not one, not two but through out. It wasn't mold, it was plastic. I would show you the picture of it, but it was returned before this review. We paid almost $10 per box for this cheese (as it is sheep cheese again, not an allergen for me) found this 'problem' when I was cooking. Having to run all over town to get a replacement cheese for a dish I was making, didn't make me happy to say the least. We were NOT compensated for the the Buffalo "mistake" by Murray's which I called directly. I am mentioning this because if you have a serious health condition do NOT expect their alternative milk cheeses to be what they say they are. I can understand mistakes, but these are serious issues and problems that not only are expensive to begin with, but if you have celiac's, crohn's disease, or any other gut diseases or allergies, this could have been a trip to the hospital. They need to wise up and take their patron's seriously.

Tip for consumers:
I don't have a tip for other's other than if what you get is wrong, defective, has particle matter it shouldn't to REPORT it. They shouldn't get away with this service/behavior. Foreign item's in food isn't acceptable.

Products used:
What happened is that I did get refunded, but nothing else to 'crow' about for a quality cheese provider that should know the difference between plasticine in their product could be a problem, and in the other case, that the wrong milk was used (or the wrong cheese labeled; cow's mozzarella looks like buffalo mozzarella, but that doesn't mean they are interchangeable especially if you have serious milk allergies). I ended up driving 20 miles round trip to get this 'problem' solved. The telephone call to Murray's equalled no satisfaction other than to report the wrong product.

Service
Returns
Quality
Thumbnail of user michelleg954
1 review
1 helpful vote
December 14th, 2020

I ordered and received a cheese that I have been eating for years. The cheese was terrible. I complained and was told. We will let our people know to be more careful. Never using them again.

Thumbnail of user leslien344
1 review
0 helpful votes
December 30th, 2021
Verified purchase

The order I place on Dec 7 still has not been shipped, and today is Dec 30. Company stinks at customer service. Numerous emails giving me ship dates that came and went, and still they have not shipped. DO NOT ORDER FROM THIS COMPANY.

Thumbnail of user joem1397
2 reviews
0 helpful votes
August 16th, 2023

https://yelp.to/V4MsfPzjWl
Please read this long review in the changes and cruelty of the new owners " Kroger supermarkets " that now owns and try's to fool people thinking it's the old Murrys RIP

Thumbnail of user stephanies4
22 reviews
81 helpful votes
December 14th, 2015

Bought a cheese of the month box for my parents and they loved it. They don't like anything but food so was right up their alley - several different cheeses each month with a card explaining the names/favors. Didn't have any issues so can't complain!

Thumbnail of user e.d9
1 review
0 helpful votes
April 12th, 2024

...tried Murray's Roth Kase Havarti Plain...from Kroger...there was a chemical odor when opened...thought it might be the packaging...tasted the first slice had a strong chemical taste...removed over half of the outside of the cheese before the odor and taste went away...threw it all away...suspect cheese was washed in a chemical to prevent spoilage...first and last time I buy Murray's cheese...feeling the same about Kroger at this point...

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