Pittsburg, KS 66762
I ordered a photo book for a Christmas gift. The order and shipping to Canada were done quickly.BUT......at the time of order I was charged $30.00 for shipping and it was added to my order total. Instead of paying their carrier this additional charge MPIX then pockets the money and then the carrier charged another $30.00 for shipping at shipping location. They are trying to tell me it is for duty charges.....THERE IS NO DUTY!!! This is a hidden and dishonest cost to the customer. I will NEVER order from them again! All charges should be upfront for the customer to see and not added AFTER order is placed. Terrible customer service!!
I've used this lab on and off for a few years. Recently, every print that I send comes back with some kind of error - either borders are cut off, the print is not centered on the mount, or borders are showing where they shouldn't be. I've had to request do-overs for several prints. I'm done with this lab. Their technicians, who package up the prints, obviously either don't pay attention to what they are doing or don't care about producing horrible work. I will never use them again.
Photos stuck in same post office location for 6 days. Customer service says must wait 14 days, before they do anything. Merry Christmas Mpix..
I wanted to create a mini accordion picture book for my mom to carry around with her as she was just diagnosed with cancer. I wasn't sure how it would turn out; some of my pictures were flagged on the site as low quality (but I didn't have any higher res ones so I went ahead and used them).
I selected Expedited Shipping to hopefully get my order before Christmas (placed the order on 12/14 in the morning). To my delight the photo book was shipped the SAME DAY and arrived to me on 12/15!!
I didn't realize that the book covers would have magnets on them either, so I am very pleased with the quality of the product thus far and the prints were fabulous. Even the low-res pictures are still nice! I am very excited to give my mom her gift this Christmas so she can carry around with her pictures of all her happy and motivating moments so she can beat her cancer. Thank you Mpix!
I placed an order in Sept for simple canvas print. Have never received order. Unwilling to refund my money.
We have always heard wonderful things about this company and finally decided to give it a try for our Christmas cards instead of Shutterfly..... the biggest mistake we could have made. Although the card looked gorgeous online and there were no notifications the resolution of our photo was low, when we received it in person it was very unpleasing . The photo on the card was completely fuzzy. When I contacted the business they stated that although we didn't get notification, the resolution was too low, and the best they could do was try and print the card again on a different type of paper but there wasn't guarantee it would be any better. When I asked for a full refund they stated I needed to return the product, which was completely fine with me, but that I was responsible for shipping. How is this a full refund if I have to pay to return an unacceptable product? This experience was such a disappointment, and to top things off the shipping was way longer than stated on the website. Lesson learned. We are going back to Shutterfly.
I created a photo book several months ago. The overall image quality was good but the page edges were sticky, which I was not pleased with, but ultimately was not enough to complain for the price I received with a 40% off promo code - I just thought that the page quality was subpar.
Fast forward to now when I ordered another photo book, again with a good promo code, and the book came back with perfect, non-sticky pages. I realized at that point that the first book that I had ordered was completely faulty! When I contacted customer service to reprint my first book, they would only offer a 50% discount - only 10% difference compared to the 40% off promo I had originally used! Customer service was very inflexible in extending any more help - like free shipping - to help soften the blow of paying for a reprint of a book that was defective. I am a loyal customer who has bought photo books, prints, and cards from Mpix, and am very disappointed with the customer service the first time I have encountered a problem with the quality.
First it won't let you upload more than 50 pictures. Second it will partially upload your pictures and then it will timeout and you have to start over. Third when you cancel because you know your pictures are not going to upload it recalculates your price which just means it gets stuck on that step and You will not be able to finish your order. Fourth customer service is nonexistent they say they will get back with you in an hour but this is absolutely not true
I've been dealing with this company for a little over a year now, rolling in a little over $300 worth of prints so far, and I cannot say enough about the website. The customer service is amazing. I had an issue with the way one of the photos came out, and by simply contacting their customer support, a new order was expedited to me that same day. Their website is easy to navigate. The prints are cheap, but wonderful quality. I've purchased everything from wallets, 3x5, 4x6, 5x7, 8x10, 16x24- you name it. Great quality, great finishes, and fast shipping also. The ONLY thing I'd recommend, is upon editing your photos for color correcting, do not crop ahead of time. The website will crop for you. Other than that, I'd recommend this company to anyone who does photography professionally, or if you're like me, as a hobby!
I ordered pics from them from a wedding. I used a cannon camera and the shots were clear and beautiful. The prints that mpix sent me were dull, out of focus, no true blacks, and the color was off - my blue house looked grey. I wrote to customer service (they have no phone number to call) and they NEVER responded. Don't waste your money or memories.
I spent so long putting together a wedding album on this sight. Went through over 700 wedding photos and uploaded the ones i wanted to include. Put so much effort and detail to every page only for it to be completely deleted because i didn't order quickly enough. I emailed customer service and all i got was pretty much oh well. I was planning on ordering two of these albums, about 5 canvas prints and a bunch of photo prints. Now i will go back to the company i was previously going to use before going to this site. So disappointing.
Mpix only stores your photos for about 8 weeks before they delete them. They send you one message warning of this and if nothing is ordered then all photos are gone. After having spent many hours uploading photos in anticipation of making a photo book (and not seeing warning as it looked like the other advertising messages they send), I found this quite maddening. It is also very difficult to change the order of the photos in the 'albums' and they don't offer many options for styles of their photos books: mostly fabric covered with paper covers (that are easily damaged). Not a fan. Going back to Snapfish.
I had ordered from them before and the pictures and frames looked great. This time my order came in and the frame was put together incorrectly and damaged the frame and photo. I was disappointed and didn't really expect them to do much but I took some pictures of the damage and emailed MPIX customer service. No hassle, they just said we will send you a replacement right away. New one arrived a few days later in perfect condition. Great customer service so I will continue ordering from them.
Placed a duplicate order, noticed on invoice that duplicate is incorrect. Contacted them immediately. I'm then told that once the order is placed, there is nothing they can due. They won't cancel or modify the order. Had to lose personal time to go to the bank to dispute the charge. Provided the bank copy of my original order, duplicate, and email chain with MPIX customer service. I'd love to hear MPIX excuse for charging someone for an incorrect order.
No customer service response per the business response to my post. It's apparent they don't care, or have any interest in rectifying a problem with their unsatisfied customer.
I ordered a 24x36 print which was expensive. Upon receiving it, the picture quality was poor and very grainy. When I contacted customer service, they offered a refund but the return shipping would be at my expense. I have already spent a large amount of money for a bad print and it will cost me more to prove it by shipping it back on my dime. Poor job treating long time customers.
I submitted an order for 8 x 10 prints and on the same day notified them that I had made a mistake and requested a larger size. They didn't get back to me until mid-day the next day and said they couldn't do anything to help me. $250 wasted.
I ordered some 8 x 10 and some 5 x 7 photos to frame and enter in photography contests and selected NOT to have them retouch my photos because I didn't want them to be messed with. Little did I know that if you don't ask them to "retouch" them, they will be horribly dark... I can get better quality prints at Walmart, which is what I'm going to end up doing now since I don't want to risk not having them here in time from another online source. If you're in competition with your photos, don't print them at mpix.
Tip for consumers: If you decide to use mpix, select the retouch option unless you want your photos to look like they have a dark grey filter over them..
1. Competitive prices
2. Quality definitely much better than, say, Shutterfly
1. Production and shipping time seem longer than other companies I've used
2. Prints always arrive later than the estimated arrival date
3. Their site isn't the most user friendly.
4. BIGGEST CON: I've given Mpix 3 chances because of the quality for the price, but their packaging is awful. 2 out of the 3 times I've ordered from them, I've received photos that were bent. I would consider using them again only for small 4x6 prints for my own use. I will not use them again for larger prints or for professional prints that I provide clients.
I ordered some picture books for my mom, the pictures were from my wedding and she was so excited to get them. When they were set for delivery they did not show up at her house and she was heartbroken thinking that someone had stole them. She contacted UPS and they said it would take 8-10 days to "look in" to the issue. That pretty much told us that they weren't going to do anything. I contacted Mpix and without question they said they would immediately reprint and send new books as soon as possible! I was thrilled. It turns out that the original books showed up at my mom's house, they were delivered to the wrong house on the wrong street....I guess UPS has trouble reading addresses. I cancelled the new order, but thank you so much for the excellent customer service and quick response!
This was the worst quality and service I've ever experienced. I ordered two 20x30 wedding photos. The shipment came and the pictures were creased down the middle. I was very surprised.. So we had them redone. The second batch came and the picture was literally taped with a corner folded down causing one of the prints to rip! I can't make this up. When I contacted them I asked for someone to call me directly to discuss and requested a discount on now the third order. They refused saying they don't offer customer service via phone and also refused any discount- they tried saying the taped corner damage was damage as a result of shipping.
I wish I could attach the photos to this review so you could see the clear damage...NEVER use Mpix. Quality is horrible and they have no customer service
Fantastic customer service. I ordered a canvas of a favorite family photo and made the mistake of having it wrapped which caused too much of the image to be lost. I was disappointed with the result--which was totally my ordering mistake. Mpix not only told me how to order properly...they redid the canvas at no cost to me. It turned out exactly the way I hoped it would--and was on my doorstep within 2 days. I will be using mpix for all of my photo printing needs.
I agree completely with Cynithia's review below. I've been using Mpix for many years and have been happy overall with just a few hiccups. 2 weeks ago I placed the largest order I have ever placed (about $800 worth of wall prints). The prints came out inconsistent and not what I ordered. I had very specific proof that it was not my photos but their printing but still they kept trying to put the blame on me even though the proof was irrefutable. Not once did they say "sorry" or apologize for anything. Like Cynthia I hate to agree that if everything works out they are great, but when there is a problem they ultimately fail at helping you resolve it. At this point I have sent back the prints after hounding them for a couple days and been waiting a week with no response from them at all. Way to treat your longtime customers Mpix!
Update - thank you for your reply Matt. And thank you for trying to be understanding of the situation, sometimes that is all that a customer wants. Thanks again.
I use to love Mpix. I have some amazing photos in my house by going through Mpix. This past week
Is the second time in about two years that I received picture that were not what I paid for. When I tried to get a refund I was basically told to pound sand. They want me to jump through hoops and even pay to have the photos sent back to them. As long as your picture turns out good, then they are good. If they mess up your pictures your in for a long battle to get your money back. Very poor customer service!
I created our wedding photo album with mpix and I WILL be coming back for more. It took me a while to layout all the photos (perfectionist' curse) but from the time I order it to the time it was delivered was barely over 2 days. INCREDIBLE quality of paper and prints and the overall book. I will be recommending mpix.com to all my newlywed friends!