• Motorcycle-Superstore

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Overview

Motorcycle-Superstore has a rating of 1.33 stars from 39 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Motorcycle-Superstore most frequently mention customer service problems. Motorcycle-Superstore ranks 57th among Motorcycle Parts sites.

  • Service
    1
  • Value
    1

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • What an awful hot mess the customer service is at this store, that being the motorcycle superstore.
How would you rate Motorcycle-Superstore?
Top Positive Review

“Had what I needed and shipped quickly for free!”

Paul W.
10/30/15

They had the jacket, sprockets, and tires I wanted and great prices. I read all the horrible reviews from here and saw that many of them didn't add up. I also know that most people only like to write reviews when they have a BAD experience. I gave them a shot, and my items shipped quickly. I placed my order 10/27 around 9pm and got my items 10/30 around 2pm. Nicely packaged and in 100% when FedEx dropped them off. Came ALOT faster than I thought... according to reviews. If your on the fence, I say go for it. My experience was fantastic. Hopefully hundreds more have had an experience like mine and will post reviews. So many bad things said about this site, but my guess is if it was that bad, they would not still be in business.

Top Critical Review

“Worst customer service ever”

Judah W.
5/22/19

Worst customer service i've seen. Months dealing with an issue and they've yet to do anything productive about it. I bought 2 things, one didnt arrive and the other they shipped the wrong size! Their excuse was "Our phone and email system was down"... for weeks! Unacceptable.

Reviews (39)

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Reviews that mention popular keywords

motorcycle superstore (11)
Thumbnail of user judahw2
1 review
1 helpful vote
May 22nd, 2019

Worst customer service i've seen. Months dealing with an issue and they've yet to do anything productive about it. I bought 2 things, one didnt arrive and the other they shipped the wrong size! Their excuse was "Our phone and email system was down"... for weeks! Unacceptable.

Thumbnail of user beckm4
1 review
1 helpful vote
March 20th, 2019

Ordered a couple patches. They sent a UPS tracking number that was showing the product being derived to their UT address and not mine. After several emails they said oops, will send the order out immediately - that was a month ago. They don't respond! They are not accredited through the better business bureau, etc...

Thumbnail of user danicaf1
3 reviews
5 helpful votes
February 21st, 2017

I received a helmet as a gift, but it was too small. Motorcycle Superstore HAS NO EXCHANGE POLICY! So I couldn't get the correct size. Even though the helmet has never been used, is still in its original packaging and box. There is no reason for not accepting an exchange except they simply won't do so. Bad customer service. I will never go back to them again nor will I recommend them to any one.

Thumbnail of user tome156
1 review
1 helpful vote
August 22nd, 2019

Purchased a jacket, gloves, and Helmet.

Gloves were wrong color. Helmet was wrong size.

I emailed, and they told me to ship it back to them, and they would fix their idiotic mistake.

After shipping things to them, I never hear back. Later when I messaged, they claimed that they never received the package, and that "theft is a common problem for items that are delivered to us".

Their solution? Give me the middle finger. I got $#*!ed out of 600 dollars. For returning gear, that they didn't properly ship to me.

These guys are liars, scammers, and they can't even ship the correct size gear. I wouldn't recommend these guys to my worst enemy.

DON'T SUPPORT THESE SCAMMERS.

Thumbnail of user mitchm26
1 review
2 helpful votes
December 17th, 2016

Order placed 12/9/16 for three items for Christmas. Today is the 17th and order status is "on order". I got online with a customer service rep. Who could not answer simple questions. I called the 800 number and Laqweesha said it might ship today, minus the one item holding it up. She does not know if they work in shipping tomorrow, and no clue if it will be here by Christmas. These people have a LOT to learn from Amazon.

Thumbnail of user bradz7
1 review
2 helpful votes
July 9th, 2017

First they sent me the wrong pipe for my XR 650L. Then they wouldn't send me the proper one till I shipped their mistake back. And paid for the new one. Shipping cost was $260! Plus $340 for the new muffler, Which Ryan said he would credit to my credit card. It's been over a month and they have cost me close to $1,000 for a slip on exhaust! Totally Unacceptable! I was speaking with *******@jpcycles.com. He was supposed to correct the errors but I am still out $1,000 thanks Motorcycle Stupid Store!
Th

Thumbnail of user jamesl151
2 reviews
2 helpful votes
September 24th, 2015

I recently purchased some products from Motorcycle Superstore. I was very displeased with one product in particular (Troy Lee Designs 3600 compression short). Motorcycle Superstore was/is very accommodating about accepting a return as long as I pay return shipping. That seems like an industry standard, so good for them. I wrote a review of the shorts and it was negative but honest. Surprisingly I had to write the review six (6) times before the site accepted it. Very strange, but okay I had my say and hopefully saved someone else from making a poor purchase. The next day I checked to see if my review was there and low and behold no reviews. I thought something was odd so I started checking other reviews about other products. Do you know that after two hours of reading reviews I was unable to find even one dissatisfied customer or one bad review? This company is amazing! Everything they sell is great and loved by all! Yeah right... sounds a little fishy right? I won't do business with this company any more for two reasons. 1. There are too many other motorcycle supply houses that can match anything motorcycle superstore can sell, both with price and service. 2. I don't trust any company after I find them being dis-honest, and as far as that goes, no-one is perfect... not even Motorcycle-Superstore.

Thumbnail of user timothyy2
1 review
0 helpful votes
June 5th, 2016

As a follow up to an earlier review, it has now been 3 weeks and still no helmet. It was supposed to have shipped to me (from Their inventory) 3 weeks ago.
Now they say that it's a problem with their supplier.

So, it came to six weeks. They said they were shipping the helmet OVERNIGHT... It NEVER CAME.
After nearly 2 months of lies, one of their people confessed that they NEVER had the helmet... I cancelled the order and I bought it elsewhere, and had it in 2 days...

Thumbnail of user adl12
2 reviews
3 helpful votes
March 12th, 2016

Had the worst customer service. Canceled order and a nightmare to get credited back. Will not order from motorcycle superstore 3/13/16

Thumbnail of user dennism138
1 review
0 helpful votes
June 19th, 2017

I ordered a set of tires, $487 worth of tires. I had ordered from them before and had great service and go ta fair price. This time after confirming the ship to address, they shipped the product to a wrong address at the opposite end of the state, 250 miles away. I called them to offer to drive down to this location and get the tires, because I needed them. I offered to drive this 500 miles for a $100 credit. The manager told me they would only give me $75, which would not even pay for my fuel.
What is wrong with you people? You lost my business for life and anyone else I can tell.

Thumbnail of user georgiap12
1 review
1 helpful vote
August 28th, 2017

Ordered a part for my 2010 Triumph and once the part arrived, I found I couldn't use it. I never opened the part. I filled out their online return form and instead of using their return label (at a charge of $6.99) I paid for my own shipping with tracking. My tracking showed they received the part but instead of refunding my total amount for the part, they deducted the $6.99 cost of their return shipping label although it was never used. All my requests for the difference of $6.99 to be refunded have gone unanswered.
Terrible company to do business with!

Thumbnail of user paulc291
1 review
1 helpful vote
June 4th, 2017

I purchased some motorcycle riding pants they were too big I sent them back and I still have not gotten my refund yet, shyster is not the meaning of this it's beyond that. I have been buying from motorcycle superstore for years I have never had this problem before I guess this is my wake up call.

Thumbnail of user damieno1
3 reviews
2 helpful votes
May 5th, 2015

Placed order for 2 tires, here we are 14 days later... Called and spoke to Kelly, answer I got was "well those are popular tires" I explained that web site said they were available and were to be shipped in 1-3 days as I need to mount them on my shovel head for the ride to Myrtle Beach which now is the day after tomorrow... "Their on the truck", no apology, no conversation to make it right, nothing... My fault for ordering from them I guess. Lesson learned, support your local indy dealer from now on. Semper Fi!

Tip for consumers:
Don't make the same mistake...

Service
Value
Thumbnail of user melissal73
1 review
0 helpful votes
April 6th, 2016

I ordered a pair of chaps and I am very disappointed in the product. Every time I put these things on, I get exponentially more irritated and frustrated. I'm very short, so when I received them, the first thing I did was get them shortened. Once I started wearing them, I noticed that the prong on the belt buckle is put on upside down. This makes the prong stick up and out instead of sitting flush with the buckle. It gets caught on everything! Ive had 2 shirts ruined so far wearing these stupid things. For $200, I would expect the manufacturer to be able to properly put together a belt! I am a very, very unhappy customer. Terrible product that angers me at least twice a week.

Thumbnail of user brendal61
1 review
1 helpful vote
December 22nd, 2016

Ordered a pair of boots for my son {he's getting a new dirt bike for Christmas} the boots were suppose to have arrived Dec 22 needless to say they didn't arrive so I went to tracking. Live chat got no where! The guy was trying to tell me we ordered something we didn't. By the time he finally found my order he informed me that oh sorry they are discontinued you will not be receiving those boots I'm sorry for the inconvenience! Now it's Christmas we have a bike and no boots. No one ever bothered the send me a correspondent letting me know they were not coming. Absolutely the worst ran company in American history and that is saying something. Plz take your business elsewhere they DO NOT deserve it! If I could give them a -0 I would

Thumbnail of user jimc138
1 review
1 helpful vote
March 18th, 2016

I have an order in, The add says 3 days shipping on over $$ items,, Mine's well over that NO response about order / 8 days and no delivery, It's a shame up until now I thought this was a good place to shop,,? Did someone new take over

Thumbnail of user edg398
1 review
0 helpful votes
April 9th, 2016

Because MS did not honor my simple request to call the manufacturer to ensure I get a fresh motorcycle tire, I cancelled my order and asked for a refund. I can go to a dealer here in San Antonio and get a fresh tire. All I have to do is ask.

There is this thing called the telephone. They refused to use it to talk to people at the manufacturer to relay a reasonable customer request often made regarding motorcycle tires. Instead, they lectured me about shelf life and warranty. Making that call would have taken less time and would have been far better for customer relations.

Ed Goldner

Thumbnail of user robr50
1 review
3 helpful votes
October 3rd, 2016

I ordered an FMF 4.1 complete Exhaust system, not cheap by any means. I paid close to $700.00 for it and received free shipping. Two days later I get an Email that another FMF exhaust system has shipped? They accidentally charged me $1500 dollars for two exhaust systems. Wiped out my checking account. It was close to sept. 1 2016, that meant bills are due. I called and spoke to every supervisor I could, some never called me back. I had to wait for them to turn the shipment around and for them to receive the parts back before I was refunded my money. Because of there mistake I was with out the money for almost a week. They did nothing to refund the overdraft fee they caused. I'm still fighting to get it.

Thumbnail of user toddy3
1 review
3 helpful votes
September 29th, 2016

Just ordered a helmet to Canada and season is almost over. Expected arrival was a week 30/09 and still hasn't complete my process order... which means by the time it ship, stay at customs, pay extra the riding season will be over.

Thumbnail of user sl389
1 review
4 helpful votes
March 2nd, 2017

Worst customer service
BUYERS BEWARE DO NOT BUY FROM THIS PLACE
BAD QUALITY OF APParel and they do not honor what the say on website about 30 day money back quarantee. I will never order from this company nor recommend their company to anyone...
Do not buy bad quality and services

Thumbnail of user jackb199
1 review
2 helpful votes
August 12th, 2016

Where's a supervisor. He/she doesn't know how to dial a phone number Pretty pitiful

Thumbnail of user gots12
1 review
3 helpful votes
September 24th, 2016

If you think your getting any order from motorcycle superstore on time to what they say on website when ordering your wrong. I just ordered some gloves on monday its saturday they just shipped them 6 days to process totaly unaceptable they said three days never again

Thumbnail of user kylew38
1 review
3 helpful votes
May 16th, 2016

Absolutely the worst place to order from in every aspect

Thumbnail of user lisad220
1 review
1 helpful vote
May 19th, 2017

I ordered gas cans the web site said they had them in stock and it would ship that day, I never received a tracking code. I called the next day and the said that they didnt have them in stock nor did their vendor. Canceled the order and was told that they had a different color in stock and that they would verify in the warehouse that they had them. They confirmed that they did. Again I received no tracking number that day, I called the next day and they didn't have them in stock that they had to be shipped directly from the vendor. I asked if they could guarantee that they would ship that day and she said no, they have to put in a request it from the vendor. Needless to say I canceled ANOTHER order. They claim they have items in stock do not believe it. DO NOT ORDER FROM THIS PLACE!

Thumbnail of user mickeym15
1 review
3 helpful votes
January 13th, 2014

Terrible service. Lied to multiple times. They just don't care. Said they shipped my order that I paid for with paypal as soon as the order was placed. Items never arrived. Contacting customer service is a joke. They finally sent an email that they shipped my order a week and a half after it was ordered and a week after they told me it was to arrive. I'm waiting to see if it actually shows up. Last time I order from them, there are too many other sources that are honest and actually care about the customer.

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1.3
39 reviews
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