MotoCMS has a rating of 4.8 stars from 98 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MotoCMS most frequently mention customer service. MotoCMS ranks 6th among Website Builder sites.
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From the outset, I was impressed by the variety and flexibility of the templates available. Whether for a personal blog, a portfolio, or an e-commerce site, MotoCMS offers a wide range of designs that are not only aesthetically pleasing but also highly customizable. This versatility allowed me to create a website that truly reflects my brand identity and vision without compromising on functionality or user experience.
They did not install a page block that was promised about 4 months after go-live. After the installation, we crashed. Their "fix" was to change our URLs and got rid of our SEO optimization. The change also made the website unstable with long load times. Multiple back and forth every time they would blame our hosting company. We would go back and they would show proof it was not on their side. The site crashed again in April and we were forced to move and redo our complete website with all content lost. Do NOT recommend this solution at all.
From the outset, I was impressed by the variety and flexibility of the templates available. Whether for a personal blog, a portfolio, or an e-commerce site, MotoCMS offers a wide range of designs that are not only aesthetically pleasing but also highly customizable. This versatility allowed me to create a website that truly reflects my brand identity and vision without compromising on functionality or user experience.
I am profoundly impressed by the customer service and how they called me less than 20 seconds after entering my phone number even if a small network problem hindered us from hearing each other correctly, they quickly offered to continue through the chat and correctly addressed all of my concerns.
As for the product, It is beautiful, fast and suits all of my eCommerce needs.
I am still in the trial period but I am already convinced it would be a good investment.
Purchased template a couple of days ago and tried getting it to work on a local VM but was unable to get it working. Always file/folder permissions problems ( even though permissions were set correctly). Moved it to 'live' server as instructed by support, but ran into some problems during installation ( initially sql related). Reached out to support again and they were able to help get it working rather quickly. I am now working with the template, learning the ins and outs of it. Hoping all goes well from here on out.
Thank you for sharing your experience. Our support team is ready to help you if you ever need it again.
WOW is the first word that comes to mind.
My hosting provider completed an upgrade without telling me and Moto CMS came to the rescue to resolve the issue.
They upgraded my php version and completed other needed tasks to get me back up and running within an hour of me submitting my ticket.
They were so quick and kind when working on my issue.
These folks are world class!
Thank you for your awesome feedback. We work hard to help our customers as fast as possible.
They did not install a page block that was promised about 4 months after go-live. After the installation, we crashed. Their "fix" was to change our URLs and got rid of our SEO optimization. The change also made the website unstable with long load times. Multiple back and forth every time they would blame our hosting company. We would go back and they would show proof it was not on their side. The site crashed again in April and we were forced to move and redo our complete website with all content lost. Do NOT recommend this solution at all.
Products used:
Website template, and build service, SEO service
I am very impressed with the level of service that I received today (and, very grateful) to John Novac at MotoCMS, and his team. They got two of my websites back online within a couple of hours. They were offline because my hosting service provider upgraded their server and only PHP 5.6 and 7 were supported. They did everything from behind the scenes while I was at work. For my customer, I looked like a hero! After they finished the work, their email to me was detailed. John even provided screenshots of the upgrade and versions. Going forward, I am going to be recommending MotoCMS as the place to go for web products. This put them in a "golden status" in my mind. I will buy their products from now on. They support you long term. Thank you, John and Team. That's all for now. Al Chiang, Santa Clara, Ca
We are grateful for your awesome feedback. All our team is always ready to help you whenever you need it for as long as you need it.
MotoCMS' online documentation is pretty sparse -- but they more than make up for that with their skilled chat agents. They've helped me several times with installation details, disabling a sticky header etc. And their interface makes it simple to get a good looking site up and running quickly. After building sites with WordPress and SquareSpace, I'm enjoying MotoCMS.
Thank you for your positive feedback. We are already working on improvement of our online guides to make your experience with MotoCMS templates more comfortable.
Excellent customer service. Very helpful and informative with questions or problems. They help to make things easy and understandably.
Thank you for your feedback. We do our best to help our customers with any questions they have.
He / She is such a great guy! Please keep him / her in your team forever! H has fixed my Moto CMS template problem without a hussle! Thank you very much again!
Thank you for sharing your experience. Sam appreciates your kind words.
I had an issue where links on my site were not working and MotoCMS support staff fixed the issue in absolutely no time! Also, I would like to say that I am excited to work with MotoCMS page builder which provides the best user experience. So easy so cool!
Thank you for sharing your experience. Our developers and support team work together to provide exceptional support for a great product.
The agent that worked with me (Jay), was very helpful months after I made the purchase of a template, very knowledgable and was able to solve all my technical problems thru live chat.
Great value.
Thank you for your kind feedback. Our team is ready to help all our customers whenever they need it.
I love Moto CMS. Thank you to all the techs who assisted via chat and all the help they provided answering all my questions. This is a top notch company.
Thank you for your feedback. Our team is always happy to provide a top notch support for everyone.
Really helpful and fast! Right on the problem and with a very pleasant attitude. Top level support! I am sure that I will use your services for a long time.
Thank you for your positive feedback. Sam was happy to help you.
It was really amazing one year of experience with MotoCMS, the best support i even seen, answer in a minute all time of the day and know well what they are doing, thank you all for your help.
Thank you Tim Ross, Sam Clayton, Nick Bergman and Ron Coleman
Wish you all the best
Thank you for your feedback. All our team did their best to provide you with amazing support during this year.
All questions answered and explained... fantastic service!
Even sent a screenshot to help! Very quick and professional!
Your feedback is appreciated. Our team is ready to go above and beyond to help our customers.
I had a great experience using help from Sam. My installation problems of landing page were solved in fast and correct way!
Sam was happy to help. You can always contact us if you have any other questions.
I needed some help with the installation and Colin was amazing. I would recommend Moto CMS to anyone. Great service, Great Template A+++
Colin is happy to hear your kind words. We are grateful for your awesome feedback.
I used chat support for 3 times within 2 hours and they always helped very quickly and easy with screenshots and descriptions every dummy user can understand;-)
We appreciate your feedback. We are happy to help you with any questions you have.
As a novice, Sam was patient in helping me through password reset and dashboard issues. You the man. SAM!
Sam is happy to hear such kind words. Thank you for your positive feedback.
As usual, I stick with MotoCMS because of the super fast and helpful online chat support. All my questions are answered quickly, and unique alternatives I hadn't thought of usually come up. It's what customer service should be.
We are grateful for your feedback. Our team always ready to help you and provide alternative solutions for any questions you have.
I am amazed with the level of professionalism and knowledge provided by the Tech Support at MotoCMS. They are always willing to help me out.
We are grateful for your feedback and we here to help you anytime.
I would like to express my gratitude to the persons in charge, particularly to Thorvald who is one of the technical support team members, for their patience, understanding and satisfactory explanations.
Thanks guys working over there...
I was chatting for about an hour, the help was UNSURPASSED! The BEST I have EVER dealt with in the Web Development World. The Customer Service was PERFECT. Every tough question was answered and ALL my problems were SOLVED! I am SO HAPPY with MotoCMS. I will be a customer for LIFE so long as everything remains the same! WOW, WOW, WOW! Thank you!
Best,
Jeremy Dunn
Call of Duty
Thank you for your awesome feedback. We are always happy to help all our customers with any questions you have.
Um plataforma bem intuitiva e de fácil entendimento, estava sem ideia de como eu faria um site para eventos até porque a agente de eventos possui vários serviços, como o cliente abrange todo esse nicho tive que recorrer ao site para ter outra visão, gostei muito. Parabéns pelo trabalho.
I like their products, but their customer service is the absolute worst. I consistantly have issues with templates installing, even tho I do it exactly how I am supposed to, they tell me its my server (ya, ok) and then they take days (typically 3 -5) to actually get a usable response out of them
Tip for consumers:
They claim this great customer service but they take half a day to respond and the responses are always horrible bc they don't take the time to read the complaint or put any effort into solving your issue. They continue to ask stupid, redundant, unimportant questions that you've already supplied answers to just to waste another half day of waiting.
Products used:
A web template
Thank you for your decision. We will do our best to impress you in future.