• MiniInTheBox

MiniInTheBox

Overview

MiniInTheBox has a rating of 2.87 stars from 2,355 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about MiniInTheBox most frequently mention customer service, business days, and tracking number problems. MiniInTheBox ranks 4th among Wholesale Clothing sites.

  • Service
    273
  • Value
    259
  • Shipping
    270
  • Returns
    195
  • Quality
    246

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
9
130
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service has been responsive and usually responds within 24 hours.
  • Very recommended site for cheap prices, high quality products and fast shipping!

Critical highlights

  • Impossible to get to their customer service, no email or phone number.
  • After 2 month and 2 complaints, I am still waiting for my phone case.
How would you rate MiniInTheBox?
Top Positive Review

“Excellent site, great products, low prices.”

footfan f.
8/13/19

Plastic Multifunction Fruit Peeler & Grater Excellent kitchen tool. Very helpful and easy for use. Its a quality product for great low price. Very durable, convenient for the fingers, good looking and very effective. Simply the best. I received orange one and will buy more of them. Very pleased. I recommend this item.

Top Critical Review

“Do NOT waste your money”

N B.
1/3/24

MiniIn The Box and parent company Light In the Box are willing to take your Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order. Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!

Reviews (2,355)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (266) phone number (28) phone case (62) order number (26) quality products (38) order anything (19)
Thumbnail of user nb339
2 reviews
1 helpful vote
January 3rd, 2024

MiniIn The Box and parent company Light In the Box are willing to take your
Money. BUT, they won't return your requests for return, even if their return directions are followed. Items sent were NOT what was ordered. It took more than 9 weeks to receive the order.
Worst company ever. DON'T waste your time or money. FYI - the picture attached was what I ordered, BUT NOT what I received!

Tip for consumers:
Worst shopping experience - never again!

Products used:
2 of 5 items ordered were not what was received. Items run large and sizing is not accurate. Earings ordered are okay.

Thumbnail of user arn868
1 review
0 helpful votes
October 19th, 2017

This is the ultimate protection for my Huawei P9. I choose a red version. The body is strong like a Transformer, metal, firm frame, thick rubber protection inside, hardened glass, good finish of paint, closed charger insert, closable earphone plughole... everything is secure.
The size is too big to keep the phone in my trousers pocket but I don't like that anyway but it fits in my inside coat pocket. Happy purchase, especially if you want to keep your phone 'clean'!

The only remark I have is that delivery takes some extra days but that's what I knew already... within 10 days from order to delivery. No worries

Thumbnail of user retcyn
1 review
1 helpful vote
February 20th, 2023

My review is very simple where's my 4 Smartwatches I ordered last December 16,2022. Why until now I didn't receive yet? It's paid already,but always said waits for blah blah days and Christmas finished, New Year finished, Valentine's day finished now soon to March but nothing just likes gone in the wind. Can you just deliver my ordered please,before I will complaints to consumers rights. You already took the payments but even a Shadow of my 4 smartwatches I haven't seen it.

Tip for consumers:
Please Miniinthebox be Professional in order Your customer will satisfy and be happy. Also I can recommend t
Your shops to my friends then it can helps your company grow and big and successful.

Products used:
Smartwatches

Thumbnail of user cp439
1 review
1 helpful vote
July 21st, 2023

This was my first time buying from company and will be my last time buying from them. 11 days already that package has been in progress. Tracking never updates, so can't get accurate tracking details. It's supposedly coming from Illinois, so why it would take that long to get to Texas is just ridiculous. There's no customer support to get in touch with, although I did find a form to fill out, so no clue how long it will take to get back to me. Not sure how to even get a refund since there's no actual customer service. Do not recommend this site.

Service
Value
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Quality
Thumbnail of user eas89
1 review
1 helpful vote
January 18th, 2017

In a previous review I stated my grievances about late delivery and lacklustre products. This review is an add on to that one.

Shortly after posting the first review I was contacted by a supervisor from MiniInTheBox and after back and forth emails about my experience the supervisor offered suitable compensation as I do now need to buy new phone case and screen protector.

The supervisor was very helpful in compensating for the delays and the unsuitable products but I still won't be ordering online from any website soon. This was one of similar experiences I've had and I feel no resentment towards MiniInTheBox. It's just one of those things. After all this was just supposed to be an easy way to get a phone case and protector that's hard to find in retail stores. So I'm back to where I started.

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear E. S., this is supervisor Fabio. I would like to help, please check this ticket: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14531079

Thumbnail of user pagg
1 review
1 helpful vote
January 8th, 2023

I ordered an item and I accidentally forgot to put in a coupon code, I cancelled the order soon after before it was shipped. I went through the cancellation process, at the end they had said "customer service will reply within 1 working day." I cancelled it on the 5th, it is now the 8th with no reply. I'd like to know the status of the refund, since the cancellation was made soon after I assume I should get a full refund as of your policy.
Order Number: **************

Tip for consumers:
avoid it like the devil

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mariec90
1 review
2 helpful votes
January 21st, 2017

I have waited many days for my package but it turned out to be delivered to the wrong address. I contacted miniinthebox to request a refund and at first it was a little frustrating since I wasn't getting any help but after I left a review on Sitejabber, one of mininthebox supervisors Named Tammy was willing to help me through the process and my refund came through in no time which I really appreciate. She was very kind.

* MiniInTheBox attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14545681

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user samantham86
1 review
0 helpful votes
March 12th, 2017

Sito ben fatto con moltissimi prodotti. L'assistenza clienti è anche molto disponibile a risolvere i problemi e a fornire rimborsi in caso di mancata ricezione del pacco entro la data prevista.
Purtroppo le spedizioni ordinarie sono mediante posta classica e ho ricevuto più volte alcuni articoli danneggiati.

Thumbnail of user mauriziop3
1 review
0 helpful votes
June 30th, 2017

Per pochi Euro ho acquistato una pellicola protettiva (no vetro) per Lenovo Yoga 10 B8000. Non è facile trovare altrove pellicole di materiale plastico, ma questo negozio è ben fornito. L'imballaggio è molto accurato e l'oggetto è conforme a quello ordinato. I tempi di consegna sono molto lunghi, anche se rispettano quelli dichiarati.

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeym50
1 review
3 helpful votes
May 30th, 2017

Upon buying the item the ticket said 5-6 day delivery contacted support when 2 weeks passed (14 days) they said please wait 30 days for your item... also noticed 30 day return policy from the day they ship it to you... so basically this is a scam and if i am not happy buy the end out this you will be getting a letter from my lawyer.
( upon writhing this review mini in the box customer service has contacted me and is handling the situation professionally and swiftly)

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

This is Customer Service Supervisor from Miniinthebox. I am glad to help. After review your case, i had conducted ticketId=15513389 in our ticket center and provide a solution for your case. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.

Thumbnail of user alexl1198
1 review
3 helpful votes
June 12th, 2023

I took a chance an ordered a few shirts. The sizing is not even remotely close within several inches for the garment being to small. The website claims to accept returns but does not work. The website does not perform any function of Customer Service and does not allow contacting the company. Actually, the website is dysfunctional for everything except taking your money. There is no phone number and the company does not seem to operate in the US. Save your money and buy from a better retailer.

Tip for consumers:
The company's' website is a disaster and should be taken down.

Products used:
None of them fit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulb4714
1 review
0 helpful votes
July 17th, 2023

Ordered two shirts for my brothers birthday. Shirts were cut poorly and not wearable. I paid $50 for shirts + shipping. Their return policy said i could only return them to China for a full refund after 2-3 months and shipping was over $40 to do that. Or i could get 15% of my purchase price back, but not the shipping i paid in the first place, so 15% was about $14...so basically i lost $36 on the deal.
Date of experience: June 20,2023

Tip for consumers:
ordered two shirts for my brothers birthday. shirts were cut poorly and not wearable. i paid $50 for shirts + shipping. Their return policy said i could only return them to China for a full refund after 2-3 months and shipping was over $40 to do that. Or i could get 15% of my purchase price back, but not the shipping i paid in the first place, so 15% was about $14....so basically i lost $36 on the deal.
Date of experience: June 20, 2023

Service
Value
Shipping
Returns
Quality
Thumbnail of user juliod13
1 review
0 helpful votes
July 14th, 2017

Je fais des achats régulièrement sur ce site et je ne suis pas encore déçu des produits en tenant compte du rapport qualité/prix. Cependant le délai de livraison est parfois long certainement selon les pays.

Thumbnail of user valderc
1 review
0 helpful votes
January 11th, 2020

Eu compro no MiniInTheBox já há algum tempo e nunca tive problemas com minhas compras.
Os produtos são de qualidade e são enviados de acordo com as especificação do site.

Thumbnail of user billv592
1 review
1 helpful vote
July 9th, 2023

Their return policies are what you might expect from a Chinese company we don't do returns or want it back.

Products used:
Shirt

Service
Value
Shipping
Returns
Thumbnail of user hansp26
1 review
1 helpful vote
September 22nd, 2017

Het is echt een aanrader dit ledlampje.
Maar over de verzending ben ik zeker niet gelukkig mee, even de cijfers...
BESTELDATUM: August 29,2017
VERZENDMETHODE: Expressverzending 3 - 4 werkdagen
Het kwam binnen op 12 september

En artikel was op voorraad in het Europees magazijn.

Thumbnail of user sanderj1
1 review
0 helpful votes
July 11th, 2017

Great shop with lots of cool gadgets. Service is very good and I really like the low prices. If you take the free delivery it take two weeks for your item to send, but that's no problem to me. I rate Miniinthebox.com 4/5.

Thumbnail of user georgem174
2 reviews
1 helpful vote
August 22nd, 2016

I originally wrote a negative review for light in the box/mini in the box because I had trouble corresponding with their customer service regarding a return. The matter has since been resolved. I do feel that it was more difficult to to contact their customer service than it should have been and hopefully they can streamline this process in the future. That said, I did get my refund and will consider using using them again.

Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience.

Our website has a "PayPal Checkout" function, even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. Then customers can use this account to shop in our website in the future.

So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=13259199

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user fabriziom3
1 review
0 helpful votes
July 2nd, 2017

Ottima come sostituzione della lampada alogena su Tizio Artemide. Questa lampadina a led funziona anche a 12 V in corrente alternata quindi può rimpiazzare direttamente la versione alogena montata su queste lampade. Ci vuole un minimo di manualità in quanto i terminali delle due versioni non sono uguali e quindi c'è bisogno di un adattamento. Bella luce senza più calore.

Thumbnail of user evad29
1 review
0 helpful votes
March 7th, 2017

Goed product, levering goed verlopen
Neem zeker een extra verzekering ivm bijkomende taxen bij de douane indien u voor meer dan 22 besteld!

Thumbnail of user jonathanh72
1 review
2 helpful votes
June 29th, 2016

I purchase from many online stores and am able to say that I have no regrets purchasing from Mini in the box. I have received all my orders in good time and where there have been disputes of any nature it is addressed very efficiently.

The product quality is sometimes questionable but i cant really blame that on the site. I make it my duty to research all the products I order beforehand.

Thumbnail of user brianlane48
1 review
1 helpful vote
October 18th, 2023
Verified purchase

That's what I order the one on the table is what I got. It's a complete con and the make it pretty well impossible to return. I got scammed.

Thumbnail of user alib58
1 review
0 helpful votes
January 8th, 2017

Shipping Method: Express Expedited (4 - 5 business days).

They shipped 9 day after i was pay money.
It is so bad idea to shop from this site.

UPDATE: Customer Service Contact with me and they solved my problem, thank you.

Service
Value
Shipping
Returns
Quality
Thumbnail of user minii
Mini I. – MiniInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=14430961

Sincerely,
MiniInTheBox Customer Service

Thumbnail of user santed
Sante D.
1 review
0 helpful votes
March 10th, 2017

ci è voluto molto ma molto tempo prima che arrivasse quasto pacco, ma alla fine sono soddisfatto. è una ottima torcia led fa molta luce, proprio quello che ceravo....... consigliataaaaaa

N.B. biscogna comprare un adatattore europeo da aggiungere al trasformatore x ricaricare

Thumbnail of user giannisk8
1 review
1 helpful vote
July 10th, 2018
• Updated review

I might have been to quick to complain and write a very negative review. Probably I became too worried after i had seen so many people complaining for items not being delivered.
Finally my order was delivered 30 days after order day.
Not sure if things got better after I officially complained or simply all deliveries take indeed too long to be delivered.

Not sure what to believe
May 15th, 2018
• Previous review

My initial review: I don't really understand why google search brings them as first result when looking for e.g. mobile phone cases. They are scam. They keep finding ridiculous reasons to say the delivery is delayed.

EDIT: I might have been to quick to complain and write a very negative review. Probably I became too worried after i had seen so many people complaining for items not being delivered.
Finally my order was delivered 30 days after order day.
Not sure if things got better after I officially complained or simply all deliveries take indeed too long to be delivered.

Tip for consumers:
STAY AWAY

Service
Shipping
Returns

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From the business

MiniInTheBox.com has been a worldwide business leader in selling blue-ribbon consumer goods since 2006. From the moment we founded MiniInTheBox, our vision was to empower people worldwide in buying and selling online. Whoever you are, and wherever you are, MiniInTheBox offers the same price to all: the lowest possible. Whether you’re a wholesaler looking to increase revenues, a retailer who refuses to pay the high prices in your country, or a shopper looking to get hold of the latest products, MiniInTheBox.com provides light-speed service and wholesale prices. We buy direct from an ever expanding network of Chinese wholesale manufacturers so we can keep costs low while maintaining the highest of standards. We serve customers from over 50 countries, and we're still growing. But our vision won’t change: One world, one price.

Business History

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Company Representative

Thumbnail of user minii
Mini I.
Typically does not respond to reviews
feedback@lightinthebox.com

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