Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.
I just dragged their email into my spam folder. The filter on my account then did the rest.
I had a delivery problem with them, didn't get all the stuff i paid for with Paypal. As soon as I contacted Paypal to complain, Miniinthebox refunded me very quickly for the missing items. They fear Paypal it seems...
They don't want you to contact them. Period! Nobody should order anything from this company!
And then after first time u send tickets and it still is not corrected there is no more tickets to send. It is a sham
The only other suggestions I have are to contact your bank if you paid directly from your account and let them know that you never received your items. They MIGHT refund your money after investigating. It is much easier if you pay with a credit card--not a debit card. They provide protections and guarantees that other payment options don't grant. I do not know if those protections extend to your debit card if you use it as a credit card. I know it doesn't as a debit. Regardless of how you pay their site and customer service is terrible and they make it virtually impossible to get hold of anyone if you have a problem. "Contact us" just takes you in circles without enabling you to get hold of anyone. Horrible.
I recieved a mail asking for a photo of the wrongly delivered broken watch as I did not know how to do I asked my son to come a do it it is now 14 days ago so far N O R E S P O N S E
I didnt. Theres no way other then what you have already done. And i dont the a BBB complaint will do anything as this company is based out kf china. Its a complete sham. And im afraid we both got screwed in this deal.
Got my order delivered in a month or so instead of the 10 business days. And 1 of the item seems to have some parts missing. The main problem is you don't know who you are dealing with in this website. No address, no phone numbers, no direct contact whatsoever. I can only conclude that it's a doggy website. Avoid it.
PayPal is the way to order from this website as they stand behind your purchase and will make it right if there is a problem.