• M.GEMI

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Overview

M.GEMI has a rating of 3.42 stars from 31 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with M.GEMI most frequently mention customer service. M.GEMI ranks 69th among Shoes sites.

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What reviewers want you to know

Positive highlights

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Critical highlights

  • The customer service is excellent, delivery was lightning fast, returns were a breeze.
How would you rate M.GEMI?
Top Positive Review

“Pretty happy”

Jed B.
7/23/17

I received a free $100 gift certificate from Uber a while back. Wound up ordering a pair of shoes for my wife. She likes them but apparently they are a bit uncomfortable. Definitely high quality and nicely designed though

Top Critical Review

“Poor quality, bait and switch, won't refund me for a returned shoe”

K K.
4/23/20

This place is ridiculous. I got a pair of scuffed boots - were obviously used. It took them 2 weeks to reply to my email, and then when I returned them 6 weeks ago, they have refused to credit me. Definitely a scam running here

Reviews (31)

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Reviews that mention popular keywords

customer service (4)
Thumbnail of user kk326
1 review
1 helpful vote
April 23rd, 2020

This place is ridiculous. I got a pair of scuffed boots - were obviously used. It took them 2 weeks to reply to my email, and then when I returned them 6 weeks ago, they have refused to credit me. Definitely a scam running here

Thumbnail of user melissaw905
1 review
0 helpful votes
April 7th, 2021

I bought boots. The boots did not look like what I expected. The heel was made of plastic (for a 300.00 boot), the leather was of poor quality. Uncomfortable and overall unsatisfactory experience. Can only get a credit from an establishment that already showed what scam they are.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user bunnyd9
1 review
4 helpful votes
April 25th, 2020

The customer service is excellent, delivery was lightning fast, returns were a breeze. If you exchange an item the exchange ships right after shipping it out to the post office. However I would not recommend buying final sale items. I bought a pair of shoes that were final sale thinking they'd be amazing and comfortable due to all the hype and they didn't even fit! My usual size was too small and half a size bigger was too big. So now I was stuck with $200 in store credit, very upset. I then decided to get a pair of boots with the store credit, and they were SO painful. I could not even wear them. The width was too narrow and it killed my feet. Again, half a size bigger was too big and the boots slipped off my feet. I found out that these were only returnable for store credit so now almost $400 down the drain. Maybe I can try selling them online... I also bought a pair of Scoula loafers and they were so so painful (again, half a size up and they slip off my feet) I can barely wear them for an hour without my feet aching in pain. They are not soft and very stiff. I thought I could break them in but they don't not soften even after months. Also, I had only worn them for a week and they were super scuffed and looked like I had them for years. I would not recommend this store if you're looking for comfortable shoes.

Thumbnail of user martinel
3 reviews
13 helpful votes
June 15th, 2020

Read their policy. It sounds more like a distasteful scam to me. I just went and read their review it is awful and I am afraid that they will not return my 250$. Lets pray it does not happen, but just reading the policy turn me off.

Thumbnail of user isabela41
1 review
7 helpful votes
October 22nd, 2019

Bought leather flats four years ago and expected they would need some working in. Best I can do is wear them once a month because they are stiff and painful and there are sharp stitching ends on the inside stabbing the top of my foot. Once a month for 4 YEARS - still they suck. Never again.

Thumbnail of user johnc3225
1 review
3 helpful votes
November 1st, 2019

Ordered online and received email for order cancelled. They claimed it is automatically detected by the system and there is nothing can be done. Just order the shoes again. This company does not value people's time at all. Will definitely not wasting my time to place another order!

Thumbnail of user jenr90
1 review
3 helpful votes
November 7th, 2019

I've got many many pairs of their shoes and initially, they seemed like something to get excited aboutservice and all. I no longer observe that dedication to service, attention to feedback or appreciation for frequent customers. Fortunately, there are multiple direct-to-customer Italian or Spanish made shoe companies. I find Sarah Flint to make excellent shoes and while they cost a bit more, they value their customers.

Thumbnail of user jenw75
1 review
1 helpful vote
June 17th, 2019

I've found there to be tremendous size inconsistency with M. Gemi, despite the CEO claiming there is a uniform shoe last and sizing is consistent. Even within same style, shoes will fit differently, in one style, the right instep was tight on every pair. There prices have gotten higher and with their changing policies on exchanges and limited inventory, you might get shoes for a small discount and not find the right size to exchange it with. My impression is they waste too much on packaging and bells and whistles, and they see themselves as costing less than Gucci or Prada, but they are not Gucci or Prada by a long shot. We'll see.

Thumbnail of user joanneh40
2 reviews
2 helpful votes
June 12th, 2017

Order from wish. Com and i ordered a watch and it was supposed arrive june 6 and its way passed the promised date iwill not order again from them

Thumbnail of user alexandram98
1 review
9 helpful votes
August 14th, 2019

I am a shoe aficionado, and I had high expectations here, because their shoes are handmade in Italy by Italians, and because they have that rare of all rare luxuries today--leather soles!
I purchased the Fortuna point toe suede flat shoe. The box and packaging presentation are high luxury and beautiful. The shoe itself is pretty and nice, nothing special, though it does look like the Manolo Blahnik flat. The suede is nice, again nothing special--about the same quality I have seen in lower priced shoes like Ann Taylor (made in China) and J. Crew (used to be made in Italy). The heel height was a good height, the leather sole was soft, and the construction of the shoe bed felt expensively constructed, *however*: this is not the first point toe flat I have ever worn. I have worn Banana Republic (cheaper), Ann Taylor (cheaper) and J. Crew (about the same price range). I have NEVER had my third toe feel pressure from their shoe forms as I have from these.
I wore them to work yesterday and I still cannot touch my third toe nails because they feel so PAINFUL! This is really BIZARRE, because I do not have long toes, my shoe size is always consistent in the same type of shoe, and my size in this shoe was correct...
I was also very disappointed with the person who I chatted a question about how to review on their website this morning. Whereas other chat associates were friendly in the past, this morning's chatter was not helpful and was a bit rude.

Thumbnail of user melodyf9
2 reviews
4 helpful votes
June 23rd, 2017

Very excellent and attentive customer service! Top notch quality shoes. I never hesitate to order from mgemi when I see something I like.

Thumbnail of user al306
1 review
1 helpful vote
June 25th, 2020

I was so excited about my M. Gemis & they were comfortable! After only 3 wears, running errands not going on long walks, the bottoms started to show significant wear. I took them to the NYC store only to be told they cannot do anything. I won't be buying any more shoes from a store that doesn't stand behind their own products.

Thumbnail of user laceys20
7 reviews
27 helpful votes
September 20th, 2017

I love my M Gemi loafers. Right out of the box, they are incredibly comfortable. Also the company has great customer service. I ordered a second pair that did not look great on me, and the return was super easy.

Thumbnail of user tracyf60
2 reviews
4 helpful votes
November 1st, 2017

I have several pairs of shoes from M Gemi and they hold up beautifully. I had to return/exchange two pairs and it was easy as ANYTHING. I was on the hunt of my size of a shoe--they notified me when it was in. Truly impeccable products and customer service.

Thumbnail of user jedb19
3 reviews
1 helpful vote
July 23rd, 2017

I received a free $100 gift certificate from Uber a while back. Wound up ordering a pair of shoes for my wife. She likes them but apparently they are a bit uncomfortable. Definitely high quality and nicely designed though

Thumbnail of user cinthys
2 reviews
0 helpful votes
April 25th, 2017

It was such a lovely experience in here; this is such a great service i recommend for all. Please make this your choice always.

Thumbnail of user annal177
2 reviews
2 helpful votes
July 18th, 2017

I like everything there. It is a really big thing to find for me!
But pricing is not really fair. I hope it will become cheaper soon.

Thumbnail of user kateys2
6 reviews
6 helpful votes
August 9th, 2017

It is so expensive that you wouldn't want to buy anything. Back to Ebay I go. The shoes are ugly and they aren't worth my time.

Thumbnail of user abdulb18
2 reviews
17 helpful votes
November 29th, 2017

It is very good site. I like it. Every thing have in site.and we will get everything very easily.it is very fast site

Thumbnail of user silviop3
5 reviews
1 helpful vote
July 27th, 2017

Gostei dos sapatos e de como eles sao feitos tipo artesanais mais em linha de produção, as sandálias sao de um estilo muito bonito os cintos entao, so o preço que ta alto!

Thumbnail of user alexm331
4 reviews
2 helpful votes
November 16th, 2017

Handmade Mens Italian Leather Shoes: made the old way, sold. So get the shoe. Thank you for you nice site

Thumbnail of user arifulh
2 reviews
8 helpful votes
August 8th, 2017

This was awesome. I liked it, may be the best thind u r going to experience. Try it,, and be happy :)

Thumbnail of user armank
6 reviews
0 helpful votes
October 20th, 2017

I am students.and my family is very suffer for me and i final disition I am Online jobs and Earning money. Please
Show my article
Thanks

Thumbnail of user bennyw8
2 reviews
1 helpful vote
August 8th, 2017

CS is very bad. They need to work hard on it in order to be known by the public. But they can improve thats the good point here.

Thumbnail of user rosec69
2 reviews
2 helpful votes
September 20th, 2017

WAS GOOD BUT NOW NOT I WILL NEVER ORDER FROM YOU AGAIN AFTER GET WHAT I ORDERED AN I WILL TELL MY FRIEND NOT TO SHOP FROM THIS SIGHT HOW DO YOU LOSS A PACKAGE WHEN MY SHIPPING ADDRESS HASNT CHANGED

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About the business

Handmade Italian Leather Shoes, made in Italy the old way and sold the new way. Fast, free shipping and returns.

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