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DO NOT BUY FROM THIS SHOP. They first sent the wrong tech suit color knowing that the one they listed on the web site was wrong. Then after I returned the suit (now they have it for 2 weeks now), they still did not issue a refund even after I called then a week ago. When I called a week ago, I asked them to call m back with a status when it is refunded. They did not call me. Now they say that their refund person is on vacation. They will not give me the number to the person who issues the refund and he is the manager. I will be filing a formal complain through my credit card company tomorrow if I don't get the refund issued tomorrow. New comments after Metro's e-mail to me just now: They now say that they cant refund my money as the credit card I bought the suit on is not associated with the order and they are asking me to give them another credit card so thy can refund on that one. Are you kidding me?!? My credit card company is telling me they are being deceptive. I am going to file with the better business bureau.
DO NOT BUY FROM THIS SHOP. They first sent the wrong tech suit color knowing that the one they listed on the web site was wrong. Then after I returned the suit (now they have it for 2 weeks now), they still did not issue a refund even after I called then a week ago. When I called a week ago, I asked them to call m back with a status when it is refunded. They did not call me. Now they say that their refund person is on vacation. They will not give me the number to the person who issues the refund and he is the manager. I will be filing a formal complain through my credit card company tomorrow if I don't get the refund issued tomorrow.
New comments after Metro's e-mail to me just now: They now say that they cant refund my money as the credit card I bought the suit on is not associated with the order and they are asking me to give them another credit card so thy can refund on that one. Are you kidding me?!? My credit card company is telling me they are being deceptive. I am going to file with the better business bureau.
Products used:
Technical Swim Suit
Called 2x long distance to verify they'd be open and working on a Saturday. They did both times and the hours. Never answered the phone for both the long distance and 1800 #'s, never showed up. They've lost my business forever.
When I complained, no answer.
Be careful with Metro Swim Website tricks!; When buying from Metro Swim Website, at the end of the purchasing, the website will prompted you to answer questions for reviews granting the customer with $100; this gratitude is for magazines and if you are not careful will be paying up to $171.00. It happened to me; When I contacted Metro Swim they alleged they are not connected to the Magazine Web but admitted they got review from them. This Magazines Website (www.magcustomerservice.com) has No contact person, No phone number, No address… I had to contact my bank for help... to see if the can cancel the transaction.
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Team dealer offering swimwear for men and women. Swim Suit and Accessories and Other Swim Product, Welcome to Metro Swim Shop
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