• MeMD

MeMD

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Overview

MeMD has a rating of 2.76 stars from 42 reviews, indicating that most customers are generally dissatisfied with their purchases. MeMD ranks 5th among Doctors sites.

  • Service
    5
  • Value
    5
  • Shipping
    2
  • Returns
    2
  • Quality
    5
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos

What reviewers want you to know

Positive highlights

  • She sent in my prescription & it was ready for pick up at my CVS in 30 minutes.
  • I've never waited more than 10 minutes before someone calls to confirm the information given.

Critical highlights

  • Their rep told me a doctor would call me in less than 30 minutes.
  • I explained that when I get a sinus infection it always takes antibiotics to get rid of it.
How would you rate MeMD?
Top Positive Review

“The Best Online”

Jeff D.
8/31/19

Hav been a long time customer and that will continue. Jennifer is a great provider. I tell this a had a small problem I got upset and they went out of there way to make it right. Thats what you want and that's why I say stuff happens and it is how you handle a error make customer happy. Great Job. Thanks, and Peace Jeff from Florida

Top Critical Review

“Gone downhill”

Jeff D.
2/11/21

Have used um before and giving good rating. Wow things have changed. I had Jenny M for past visits from our place in Florida and she was great. Well we are at our place in Maine do to covid and had Shelly Turk nurse practitioner that was horrendous from start to finish, rude, unprofessional, lack of knowledge could go on and on. Had to call back 4 times to pharmacy and company just to get things right very stressful, VERY UNHAPPY. Web Md and others here we come. Peace Jeff

Reviews (42)

Rating

Timeframe

Other

Reviews that mention popular keywords

doctor (21) 30 minutes (3) 10 minutes (4) sinus infection (3)
Thumbnail of user jeffd636
1 review
0 helpful votes
February 11th, 2021

Have used um before and giving good rating. Wow things have changed. I had Jenny M for past visits from our place in Florida and she was great. Well we are at our place in Maine do to covid and had Shelly Turk nurse practitioner that was horrendous from start to finish, rude, unprofessional, lack of knowledge could go on and on. Had to call back 4 times to pharmacy and company just to get things right very stressful, VERY UNHAPPY. Web Md and others here we come. Peace Jeff

Tip for consumers:
Stay away gone downhill

Products used:
Bad service

Service
Value
Quality
Thumbnail of user amandahottmccoy
1 review
0 helpful votes
November 17th, 2023

This is an awful service! I scheduled an appointment and had a mediocre meeting. Called for a follow up and the doctor never showed up to the appointment. She couldn't reschedule for 2 weeks. Rebooked for that appointment and she canceled the day before the appointment. Then was leaving the country and wasn't available for 10 more days. Every time I call to schedule a new doctor, I spend over an hour on the phone or am promise a call back within 48 hours. Which has never happened 3 calls later. This is the worst run business I have ever seen!

Products used:
Na

Service
Value
Quality
Thumbnail of user lanak72
1 review
0 helpful votes
April 9th, 2022

I have a high fever and flu symptoms. I took a Covid test and it was negative. I reached out for an appointment and got Dr. Matt Shores. He didn't prescribe me any anti-viral medicine like Tamiflu. He said he can't. They also coded my Chief complaint as a cold. I do not have a cold. It feels like the flu!

I asked for a note excusing me from work, and he wrote an excuse note for 1 day. The lady in customer care is very nice and polite, (hence 2 stars instead of 1,) and unfortunately, I can not say the same for the doctor.

The other doctor they had before was amazing. He's no longer there. My appointment was at 10pm, and now it's 12:40am, and still no excuse note for work! Just awful! Please save your money and time and go somewhere else.

Thumbnail of user peterc85
2 reviews
2 helpful votes
March 24th, 2015

To me MeMD is a helpful source to get you an appointment with Doctor but not every time, sometimes it takes a lot of time, and sometime due to hectic procedure for information you may cancel the appointment.

Thumbnail of user collinb100
1 review
0 helpful votes
August 23rd, 2023

Very clearly have strep throat, possibly bronchitis. I work from home and my insurance has this option. Figured it'd be nice to use this to get treated so I didn't have to leave the house feeling as bad as I do. Instead of a video chat I got called on the phone and it lasted maybe a minute. Was told they can't do a strep swab (obviously) over the phone and so all they can do was put in a cough medicine prescription for me. Said no thanks. Still had to pay $70 dollars to not even speak with someone over video and hang up the second I said no to the cough medicine as I already have DayQuil. Please let me be your mistake so you don't have to experience it. 0/10 completely useless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevenb2212
2 reviews
0 helpful votes
December 31st, 2021
Verified purchase

I called in to speak with a Doc. He told me to keep doing what I'm doing, Mucinex for sinus infection. Said I don't need antibiotics unless its still there for 10 days. I paid $25 to be told to do what im already doing? Then after it gets extremely worse from chest to head for 7 days, I call back to tell them and Im told I can only call and speak with a Doctor every 7 days. I will never use this service again. My spouse uses Teledoc, has the same sickness as I do, they prescribe her antibiotics and something else. She happens to be healing quicker than me. But I need to keep doing what I'm doing? I'm not a typical review person, but I couldn't let this be unknown to others that may get sick and use this "convenient and helpful service"

Products used:
MeMd

Service
Value
Shipping
Returns
Quality
Thumbnail of user evant13
9 reviews
71 helpful votes
January 19th, 2023

Mucinex is advertised as something that loosens and brings up congestion but my experience it does the exact opposite.
Mucinex makes the mucus thicker and creates a weird sensation that almost makes you feel like you're choking it makes you feel worse

Thumbnail of user jayk80
1 review
3 helpful votes
April 27th, 2017

Everything except the conversation with the provider (the most crucial part) was fine. The website was easy, the administrator was prompt and responsive in calling to verify details. The provider was a rude disaster though. He was judgmental, curt, rude, cut me off several times--and begun the conversation with a clipped, how can I help you? This, despite the detailed information I filled out, verified by the administrator, and right before him in the screen. He was nonresponsive to questions and was offended that I even asked to confirm that he had the right pharmacy. Not a good company rep, folks, especially for medicine practiced over the phone.

Thumbnail of user ursulat18
1 review
1 helpful vote
January 10th, 2022

You will not receive a call back in a timely manor. If you opt in for a video call, they expect you to sit by your computer for hours while they search for a provider. 0/10

Thumbnail of user julieb1910
1 review
1 helpful vote
November 1st, 2021

My experience with MeMD was horrible. I have a subscription with a company that uses MeMD as the provider platform. I have the Primary Care PCP service, Urgent care and therapist included. I scheduled appointments online with the PCP and had been rescheduled on multiple times. I scheduled the appointment online and then I would get a call from the care coordinator that the provider is not available that day and need to reschedule the appt or I had to contact MeMD myself to say that the provider never contacted me on the scheduled visit day. I have had appts with the therapist and they have had trouble with the MeMD system and the coordinator had to call me to connect me to the therapist after the scheduled time. I had issues connecting with a provider and I was told that if I didn't call MeMD back within the 5 minute mark that I would be charged a $50 no show fee. I have called MeMD and you call into the number and have to wait for a representative to answer the call and then wait for them to pull up your information and then transfer your call to a care coordinator and sometimes this can take longer than 5 minutes at that point they already have your $50 and mark you as a no show. Long story short their system for taking customer calls is outdated and their scheduling system is the pits any I would not recommend their service to anyone.

Tip for consumers:
Do not use this site scheduling appointments is a nightmare and their system has trouble constantly trying to connect to a provider. When scheduling an appointment is allows you to pick phone or video chat and the first time I had an urgent care visit the provider contacted me through text message! Customer service is not helpful and you get transferred all the time from a representative to care coordinator and if the coordinator is busy you have to wait for a call back regarding your issue.

Products used:
Primary Care PCP, Urgent Care, and therapist

Service
Value
Quality
Thumbnail of user jeffd282
1 review
0 helpful votes
August 31st, 2019

Hav been a long time customer and that will continue. Jennifer is a great provider. I tell this a had a small problem I got upset and they went out of there way to make it right. Thats what you want and that's why I say stuff happens and it is how you handle a error make customer happy. Great Job. Thanks, and Peace Jeff from Florida

Thumbnail of user pama120
1 review
0 helpful votes
June 24th, 2019

I get a couple of sinus infections each year. After a couple of weeks of symptoms getting worse, I thought I would give this a try. Never again! The provider I talked to was rude and dismissive. I was told to take Zyrtec. I explained that when I get a sinus infection it always takes antibiotics to get rid of it. He argued with me and said I didn't need antibiotics, and that I could get another opinion. After I paid an additional $67, another provider told me an anti-inflammatory is all I need. Really? I paid $140 for nothing, and I still have to go to urgent care tomorrow!

Thumbnail of user lordn1
1 review
9 helpful votes
October 17th, 2015

Called one night and had a friendly, initial first call. Their rep told me a doctor would call me in less than 30 minutes. It was closer to over an hour. The "doctor" was rude, condescending and interrogated me over every symptom. After a half hour of him telling me I should see a real doctor with NO help in giving a slight diagnosis (or prescription), I felt like I had completely wasted my time. Service is very flawed. I can't recommend to anyone after this.

Thumbnail of user jamiee59
1 review
0 helpful votes
August 14th, 2019

Everything was great until they made an error and treated me like a robot. I spoke with a doctor and told him about the rash over my entire body. He prescribed me a cream, I told him I need a large amount as I am 6'2,200 pounds, when I got to the pharmacy I got two small tubes.

Used them for the day and a half they lasted. I go back to MeMD to speak to a doctor and hopefully get more of the cream that was working and THEY REFUSED TO ALLOW ME TO SEE A DOCTOR. I'm not even sure if that is legal. When I pushed back the women on the line kept repeating the same choreographed response. I am not a robot, I am a person in need. She then hung up the phone on me... honestly, she just hung up on me.

I sat in my office astonished and also in enormous pain from the rash and the cuts I gave myself from scratching too hard the night prior when I woke up at 2am from my rash.

I got a call 5 min later from another person who wanted to "follow up" from the previous call. I told her the last women hung up on me, she said "the line got disconnected" She was then dismissive, rude, condescending.

I can't believe this just happened to me.

Thumbnail of user gregoryh3
11 reviews
82 helpful votes
December 8th, 2013

The woman I talked to turned out NOT to be a doctor, but a nurse practitioner. I paid to talk to a doctor, so I was a little upset by this. The site administrator would not tell me if the person I'd just talked to was a doctor (they said that someone would call me back)... I found out by doing my own web search. I thought about disputing the charge, but I later decided to let it go. The N. P. did give me some useful advice --- I was told to look for an integrative medicine specialist, as this type of doctor is more likely to be open to alternative treatments. I will not use this site again, however.

Thumbnail of user elizabethb129
1 review
3 helpful votes
January 26th, 2016

I've been using this service for 2 years now and suddenly they don't have my records anymore! They treated me like I was trying to buy illegal drugs. All I wanted was blood pressure medication!

Now, you have to take a picture of the last bottle you used and email it to them or they won't talk to you. This is the WORST CUSTOMER SERVICE EVER!

Thumbnail of user celinerozp
1 review
0 helpful votes
September 21st, 2017

IVE USED TELEDOC AND HEATHIEST YOU WITH PREVIOUS INSURANCE AND IVE NEVER BEEN REFUSED A RX! ESPECIALLY WHEN IVE BEEN IN BED WITH A SINUS INFECTION AND CHILLS FOR 3 DAYS! Dr. NAEEM SILAT SAID CALL BACK IN 5-10 DAYS AND ARGUED WITH ME ON THE PHONE!?!? WHAT KIND OF BUSINESS PRACTICES ALLOW A MEDICAL
PROVIDER TO ARGUE WITH THE PATIENT? DONT WASTE YOUR TIME OR YOUR MONEY, USE ANOTHER SERVICE! PS PLEASE CALL BACK IMMEDIATELY IF YOU ARE NOT SATISFIED AND DEMAND A REFUND, I DID AND WOULD NOT TAKE "NO" FOR AN ANSWER, NEITHER SHOULD YOU.

Thumbnail of user isaach39
1 review
3 helpful votes
September 18th, 2017

I wouldve given this awful website zero stars, if that were an option, but alas, Ive gotta give it something. So, first off, it took an hour for the doctor to call me, and second, all he did was tell me to drink some water and get some sleep. But the whole reason I was calling is because Ive got a swollen throat with white spots all over it, which sounds like strep throat, but Ive also got sores in my mouth, and according to this doctor, strep throat doesnt cause sores, so it cant be strep throat. Ive also got a major heache, fever, and chills, but none of those matter. Basically, it was a COMPLETE waste of time and money, and Im still very bitter about this experience.

Thumbnail of user kandir2
2 reviews
2 helpful votes
April 14th, 2017

Everyone in my family has used it now and we have been cured from everything from traveler's sickness to bronchitis. No going to urgent care, waiting and exposing ourselves to additional sick people. In the comfort of our home, we were treated with any necessary antibiotics. Can say enough about how convenient and easy each experience has been.

Thumbnail of user keithr47
1 review
5 helpful votes
November 17th, 2016

They were happy to take my money. Dr was incredibly brief on the phone and didn't really care what I said. Gave me the wrong diagnosis and the rx didn't work. When I talked with the service team they said I needed to pay ago to talk to a doctor. The service rep eventually hung up on me.

Thumbnail of user tammya23
1 review
4 helpful votes
August 28th, 2017

I tried to use MeMD this morning. Went through the signup process, paid and was called right away by customer service to confirm information. I was told a Doctor would be in touch within 15-20 minutes. No one contacted me. The visit was for my nine year old that was sick, woke up with a fever and crying that his ears hurt. I called customer service again and was told they were finding a doctor and they would be in touch within 15-20 minutes again. This continued for an hour and a half, still no contact from a doctor. I went to a different online doctor site and a doctor called within 15 minutes without all the hassle. I called MeMD and cancelled my "appointment" with my husbands phone while talking to the doctor on my phone. HORRIBLE SERVICE TO BE 24/7 online care. I will NEVER EVER CONTACT THEM AGAIN! DO NOT DO BUSINESS WITH THEM! Especially, if your child is sick and in pain!

Thumbnail of user rayd32
1 review
7 helpful votes
December 6th, 2016

We didn't do this for convenience we did it because we have no money. My wife has sores on her hip and feet and hands and has already been diagnosed and given an antibiotic before and it cleared all of it up. Since we have no money we were trying to get a prescription filled but the doctor said we need to go see a specialist, we don't have money to go see a specialist That's why we were on here. If you couldn't help us you shouldn't have taken our money especially right here at Christmas. My wife still has no relief and we have no money to buy the kids Christmas presents. Thank you so much for ripping us off

Thumbnail of user amandaa37
1 review
5 helpful votes
September 7th, 2015

I paid $50 to be told I should seek urgent care for a lump on my shoulder. Rip offs.

Thumbnail of user brianneb2
1 review
5 helpful votes
April 10th, 2016

THIS SITE IS A JOKE! Paid 50 dollars for the "doctor" to tell me to take my kid to see a doctor! If I had any idea they would basically be stealing my money I would NEVER have used this place to begin with! I will never be using these people EVER again and unless you want to lose 50 dollars I suggest you go elsewhere!

Thumbnail of user jonk31
1 review
3 helpful votes
November 22nd, 2015

This organization does not mail you a prescription directly. If you are trying to get your drugs from Canada, etc. MeMD will not work.

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