• Melaleuca

Melaleuca

Overview

Melaleuca has a rating of 4.2 stars from 403 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Melaleuca most frequently mention customer service, cleaning products, and peak performance. Melaleuca ranks 4th among Alternative Medicine sites.

  • Service
    89
  • Value
    89
  • Shipping
    87
  • Returns
    76
  • Quality
    84

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 21.2%
Positive
7
Neutral
3
Negative
23
58
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What reviewers want you to know

Positive highlights

  • We are so happy with the Peak Performance supplements and the cleaning products!

Critical highlights

  • When I called customer service, they said I can return the items but I had to pay for the shipping label.
How would you rate Melaleuca?
Top Positive Review

“Amazing company all made in the USA!”

Matthew M.
2/24/24

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch - 1. Healthier - the products are all natural and no chemicals. 2. All made in the USA not China! 3. Economical. Better pricing than the big box stores across the 450 products! Try them today!

Top Critical Review

“Horrible not chemical free products like they claim to be”

Rhonda G.
2/20/24

Canceled after seeing the horrible ingredients and asked for a shipping lable they sent me an email with the address you pay to return there cra@@y products. Was told easy returns no it was 4 calls and 4 transfers later. Tried faxing didnt work had to scan my signature in to cancel a simple I want to cancel is no good. DO NOT JOIN its a night mare!

Reviews (403)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (83) cleaning products (27)
Thumbnail of user rhondag462
2 reviews
1 helpful vote
February 20th, 2024

Canceled after seeing the horrible ingredients and asked for a shipping lable they sent me an email with the address you pay to return there cra@@y products. Was told easy returns no it was 4 calls and 4 transfers later. Tried faxing didnt work had to scan my signature in to cancel a simple I want to cancel is no good.
DO NOT JOIN its a night mare!

Thumbnail of user matthewm2889
1 review
1 helpful vote
February 24th, 2024

I switched my shopping here for everyday stuff a few years ago now and haven't regretted it at all. Thier products are amazing. 3 reasons to switch -
1. Healthier - the products are all natural and no chemicals.
2. All made in the USA not China!
3. Economical. Better pricing than the big box stores across the 450 products!
Try them today!

Tip for consumers:
This is the largest small business in America. Family owned and all made in America products. Using all ingredients from America not China! Support the USA here and vote with your dollars!

Products used:
I buy all my household consumables here. Dozens of products. Like soap, detergents, cleaning stuff, shampoo, laundry detergents, organic Steak and beef, snack, drinks, shakes and supplements.

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Thumbnail of user murphysandy63
1 review
3 helpful votes
February 11th, 2024

They will Scam you out of your Money been trying cancel with them for 2 years now they tell me my account is cancelled but yet still keep taking money out of my Bank account.I haven't received anything. Project from them but one time but they keep taking my money out of the bank account without sending me anything project Oh yeah they do not refund your money either just fyi

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Thumbnail of user recummins4
1 review
1 helpful vote
January 10th, 2024

I've got no complaints of this company's product. However, I set up a back up order three times and, Lo and behold, I get a $70 box of products that I did not choose at my back door. I attempted to call the company via the phone number on the invoice-and it's a NON-working phone number. Super easy to sign up for a membership but very tricky to end membership. It was hard to find and then you have to get an email with the discontinue my membership form, print, sign, and return. I never received a product catalog which also made it difficult to actually decide on purchases.

Tip for consumers:
I’m disappointed that this company is more concerned with sales than the people they serve.

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Thumbnail of user mamien4
1 review
2 helpful votes
January 30th, 2024

Hello, this is my experience with Melaleuca.com.
I've been a MELALEUCA preferred customer for over 10 years, actually since 2012.
When I go to the stores in my neighborhood, I do not like everything in every store. I have not used or tried all the products in my local stores. Everyone has favorite stores and brand-name preferences.
Hands down I prefer Melaleuca products. Melaleuca has the best nutritional supplements I have ever used. I use only Melaleuca's Peak Performance Total Health vitamin pack and Vitality Calcium Complete supplements. I also have used their shampoos, coffee, snacks, laundry products, toothpaste, dish-soap, Etc.
I have not tried all the products the Melaleuca website offers (their online store), but the products I have tried are very good and reasonably priced in my opinion.
I Read the product descriptions, and I always read the ingredient lists too of any product I buy online or in my local "brick & mortar" stores.
Some people are allergic to certain chemicals, but the majority aren't. My daughter is allergic to tea-tree oil, but she loves Melaleuca shampoos and vitamins. Read the labels and ingredients lists.
As for customer service, I find their customer service to be excellent. A lot better service than you will get at any physical store.
For the people who complain about the preferred member backup order, they signed up for it to get the 30-50% member discounts. They need to read and understand the membership contract that they signed.
I have Called the customer service number several times and they were always kind and helpful. If you want to cancel your preferred member back-up order and membership, call customer service at Melaleuca. Then do what is required to cancel. Do your due diligence and be patient, and you can find the answers to your questions and get it done.
Also, People tend to vilify what they do not understand. Many legitimate companies are MLMs.
*** Only Pyramid schemes are illegal. ***
Look up MLM at consumer.ftc.gov, a US Federal government website. That will help clear up some of the confusion for most people hopefully.
PS, nobody and no business is perfect. Some companies are better than others.
Melaleuca products work for me. I happen to like and trust the Melaleuca company and their products & services.

Tip for consumers:
Read the Melaleuca website literature and know what you are getting.

Products used:
I’ve use their supplements, snacks, personal care, cleaning, laundry, essential oils, etc.

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Thumbnail of user chrisw2917
1 review
3 helpful votes
January 25th, 2024

I was told they were not an MLM and yes they are. They discontinued the product I wanted most. Then when I wanted to cancel it was a total NIGHTMARE! They sent me things I didn't want, even after I cancelled in November. Then they made me send in a letter and it had to be signed took me well over 30 days to cancel it. I sent back a box and then had to send back a 2nd one because they have a back up shipment ready to send you. Then they kept calling me. NOT WORTH THE HASSELL!

Tip for consumers:
Wish I had never heard of them

Products used:
The fingernail polish

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Thumbnail of user marielm30
1 review
11 helpful votes
October 27th, 2023

This company keep sending the same products over an over and when you try to cancel a subscription the make it a whole process like you buying a house. Soooo ridiculous! Their link doesn't work so the make me to take a photo of my computer and print it and signed it and scanned and send them an email with that proof that I want to cancel.
Really!

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Thumbnail of user bettys1447
1 review
8 helpful votes
October 19th, 2023

I have been shopping with Melaleuca since February of 2023. I love all of the products that I am using. The detergent and cleaning products are non-toxic and economical. Their supplement line is unmatched to anything that you will find on any store shelves. They have the best popcorn and nutclusters too! Whenever I have called customer service, they are pleasant and usually answer on the first couple of rings. They have settled every concern when I have had one, and they didn't make me return any products. I recommend them to anyone who is concerned about getting non-toxic ingredients and improving their health.

Tip for consumers:
I love the convenience of shopping online.

Products used:
Cleaning, laundry, healthy snacks and drinks, and supplements and beauty and skin care products.

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Thumbnail of user joeyr76
1 review
22 helpful votes
February 1st, 2021

I love the fact that the products are safe for my family and the environment and yet priced affordably. They use essential oils and organic acids instead of toxic substances like bleach, ammonia and formaldehyde. They also have a 90 day money back guarantee. Excellent experience overall

Tip for consumers:
Attend an overview before joining

Products used:
Cleaning products, supplements

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Value
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Thumbnail of user madiart.creativity
1 review
2 helpful votes
December 7th, 2023

My dad has been buying from this company for years ever since I was a baby. I'm 21 now, so it's been a long time. I grew up with it and I can say that this stuff is the worst cleaner ever. It cleans only surface level, but doesn't do the deep cleaning you'll actually need. And it doesn't block or mask smells. I live with a big dog and a cat, so imagine the messes I have to clean. There are better products on the market that actually do the job than this scam company. Do better, clean better.

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Thumbnail of user christianberube44
1 review
5 helpful votes
January 9th, 2024

We were told that the products were safe and healthy however they are not. The ingredients in the toothpaste and lotion are quite the opposite

Thumbnail of user benchamastn
1 review
40 helpful votes
March 13th, 2022

You will be forced to buy unnecessary expensive- average quality products every month at around $80-100. You will get so little merchandise for your hard earned money. You have to spend money buying things that you don't need just to get about $11 maximum (free) shipping on us/ them (45 points to be qualified) for the next order. How to cancel the membership?

Products used:
Skincare products, household products, snacks, supplements, …

Thumbnail of user fancyfeet365
1 review
0 helpful votes
February 14th, 2024

I have been a consumer of Maleleuca products on and off for about 4 years. In the past when I needed to cancel service there wasn't a headache. You just had to scan your form in via email (DO NOT FAX. IT WILL NOT WORK), and then your services will be canceled.

This last time I received a box I didn't need. I paid 10 for return shipping label and returned. I was told I would get my money back.

A week later I call and ask where is my money. They tell me it's a credit.

WHY WOULD YOU CREDIT A CANCELLED ACCOUNT?

I ask, they tell me it's policy. I tell them I wasn't made aware. They apologize and say it will take up to 7-10 days for my credit back to my debit card.

2 weeks later I call back. I still haven't received my money.

They apologize and tell me it's still a credit. I'm in tears at this point. Too tired to be angry. I am disappointed however. I tell the young man. He tells me I will get my credit on my card it will take 5 days.

No offer of retribution.
No offer of free products.
Just an I'm sorry you have no money, no gas and are running out of food.

I told them i must wait until my next paycheck. This hurts because I'm single mom of 3.

They tell me they understand...

NO OFFER TO RECTIFY.

Tip for consumers:
That it's so difficult to cancel services and get a refund vs a credit.

Products used:
Food, vitamins, cosmetics

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Thumbnail of user kennethk142
1 review
4 helpful votes
October 5th, 2019

I recently became aware of the popjulia website and all that it has to offer. I was only looking for one specific item when I first visited, but I discovered that there was so much more that they had to offer. Not only did I get the item I was looking for at an incredibly low price, I was found other items that I wanted as well, also at unbelievably low prices! I have already recommended popjulia to my family and friends. If there's something you're looking to purchase, look first at popjulia... you won't be disappointed!

Thumbnail of user sofiyak14
1 review
1 helpful vote
February 27th, 2023

Every subsequent order from Melaleuca brings me joy and flawless appearance, both in terms of skin, body and hair care. The latest purchase from the Advanced Microbiome Support brand lives up to its high standards for an extremely high-quality cream, peel, oil and eye cream. Thank you for the pleasant surprises and the feeling of satisfaction.

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Thumbnail of user janellej63
1 review
26 helpful votes
April 18th, 2022
Verified purchase

Don't sign up unless you are absolutely certain you want to stick around long term. They make stopping your membership next to impossible. 2-3 years later they are still trying to charge me for stuff I do not want, despite unsubscribing. I'm not one for writing reviews, but this one is in hopes that someone considering this parasitic company may decide against it before it's too late.

Tip for consumers:
Note the difficulty of backing out of this membership. If you're into this kind of stuff, maybe it is for you. If you're not sure, DO NOT DO IT!!! It is not a "try it for a while" thing. They latch on and do not let go until you chew them out on the phone, even now I'm unsure if it took. Going to call my bank to make sure they do not authorize anymore transactions from them.

Products used:
I did like their laundry products. By far not worth the hassle.

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Thumbnail of user leciam4
1 review
5 helpful votes
March 2nd, 2022

I'm amazed at how fast they respond and correct a need. Their products are really well made. The price point is why I will continue to shop there for everyday household essentials And our supplements. Superb quality.

Tip for consumers:
Take a minute to understand which membership works for your family. Learn about the Perks and how to save money. Best decision we have ever made regarding shopping choices.

Products used:
Way too many to name! Several items out of the several isles and brands!!

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Thumbnail of user davidm8990
1 review
24 helpful votes
February 17th, 2023

Hey make it so you Can't cancel with them 4 easy steps worst than divorce dog $#*!. Customer care is dog $#*! products are dog $#*! service over all worse than dog $#*! this company is a scam and are stealing people's money hand over fist $#*! this company if I verbally say I don't want you service then you should cancel I should have to send smoke signals telepathy and a notorized letter waste man

Thumbnail of user rashvinders
1 review
17 helpful votes
August 2nd, 2023

I joined Melaleuca in May 2023 for yearly membership and was not aware of that they will keep shipping me the product every month and keep charging me. I called twice and they are asking for $10 for return label and still not cancelling my service and got charged for 2 months even when I did not pick or order any supplies. They just pick the random products and ship to your door. Big scam. No one cares at the company..

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Thumbnail of user nicoley556
1 review
5 helpful votes
April 28th, 2022

I love Melaleuca! I believe in their products and I'm so thankful I was introduced to them. They have worked hard to produce a superior product. The laundry detergent rocks! Our clothes come out so vibrant as if we just bought them. The Renew lotion is by far the best I've ever tried. Melomagic is my new go to cleaner. The cleaning products are amazing. Truly! Thanks Melaleuca. We are so happy to get the toxins out of our home while trading them out for a trustworthy and even more competent brand.

Tip for consumers:
All of the above.

Products used:
Laundry detergent, Non toxic cleaning products, that smell great, lotion, baby line, protein bars, access weight bars that burn fat....so yummy! Health supplements for the heart, vitamin D, pain reliever ointment, and low calorie powder mix for my water.

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Thumbnail of user jh1213
1 review
13 helpful votes
November 3rd, 2022

Company did not offer to exchange products instead wanted to sell me more. I was highly disappointed. I only made one order, and then dropped out of the program

Tip for consumers:
If you want to gamble on being sent, what they want to send you and not what you ordered. Enjoy.

Products used:
I have asthma and was extremely sensitive to 90% of the products that were sent. although I do have to say I enjoyed the lotion and the tub cleaner seem to work well but my son had to use it lol. Everything was heavily fragranced or I could smell items they said or unscented.

Service
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Thumbnail of user patrician1138
2 reviews
39 helpful votes
May 22nd, 2022

I cancelled my account with Melaleuca because I discovered that their products such as toothpaste, makeup, etc, have harmful ingredients such as Titanium Dioxide and others known as carcinogens.
The business and its vendors have misled people into thinking that their products are pure and safe.
Another industry that only cares for money and not people's health. I don't trust them anymore. Liars!

Thumbnail of user phgadeyne
2 reviews
7 helpful votes
September 14th, 2023

1-It's easy to sign up online but they make it extremely difficult to cancel your membership. There is no way to do it online
2-The products, at least the ones I tried were ok but as in every multi level marketing scheme, they are way overpriced to pay for the different levels of commission.
3-The free shipping is BS, they treat it as a credit on a future order but there is a catch (see 4)
4-When you use your free shipping credit on your next order it does not come out as free shipping but as a credit on the order, which means you have to buy even more products to keep getting "free shipping", talk about s scam. I ended up giving up on free shipping

Tip for consumers:
The way they make you jump through hoops to cancel your membership is more than annoying

Products used:
GC Control
Fiberwise
Peak Performance

Thumbnail of user be182
1 review
6 helpful votes
January 9th, 2022

I have been a customer for over 24 years, lots of changes over the time, now free shipping. The products really work. I love that I get fresh products, not ones sitting in a warehouse or on store shelves for months, i get lots of rebates and deals each month, love the membership is only $19.00 a year. They always are improving and looking for ways their customers can save without sacrificing the quality. Cant say enough good things. Everything is 100% money back. Such a reputable company.

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Thumbnail of user louisei24
1 review
6 helpful votes
May 28th, 2022
Verified purchase

I first opened my shopping account with Melaleuca in 2002 when we were looking for a way to get the toxins out of our house to support my sons health condition. The changes that came from that shopping decision were immeasurable. My son showed amazing improvement in his health in no time and we noticed additional changes for the rest of the family as well. Everything from reduced headaches, panic attacks that stopped completely to better energy, breathing and general health. Not to mention that the household products work like a dream and don't break the bank. I am so grateful that this company is thoughtful and ethical about what ingredients they use in their products. I can't imagine ever going back to store brand products that are nearly all controlled by the big 10 and put profits before people.

Tip for consumers:
Melaleuca is just a store. Anyone can be a customer, if you want to you can refer others (not required). Get all the info before become a customer and then decide if it is right for you.

Products used:
I use just about everything. Supplements, cleaning products, laundry, hair care, body wash, lotions, make-up, snack bars, drinks, the list goes on.

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From the business

It’s often said that Melaleuca is a different kind of company. But what makes it different? What is it that sets Melaleuca apart from—and above—the rest?

Well, it all starts with Melaleuca’s mission statement: “Enhancing the lives of those we touch by helping people reach their goals℠.” That’s not just some fancy yet hollow phrase a copywriter came up with on a whim. It’s a deliberate and thoughtful statement, and the guiding principle behind everything Melaleuca does, down to the smallest act by the last employee.

Melaleuca’s goal is to help people achieve total wellness. To do that, it has created over 350 exceptional products that people use and rely on every day. The company with the best product wins, and Melaleuca has worked with some of the world’s top researchers to create better, safer products using a balance of science and nature.

These products are not only better for your body and the environment, they’re also a better value. Since it opened it 1985, Melaleuca’s founding axiom has been “Exceptional products at reasonable prices.”

Melaleuca’s products are affordable thanks to its unique business model called Consumer Direct Marketing®. Melaleuca manufactures its own products and ships them directly to its customers; those customers then earn commissions through word-of-mouth referrals. There are no middlemen or advertisers taking a portion of the revenues. The result? Millions of satisfied customers who enjoy higher-quality products at a better value—and over $3.6 billion in paid commissions to date.

Helping other people. Enhancing their lives. To so many companies, where it’s every man for himself, those ideals are an afterthought at best. But to Melaleuca, it’s a mission. Learn more about The Wellness Company at Melaleuca.com.

Company Representative

Thumbnail of user gregg143
VanderSloot F.
CEO
Typically does not respond to reviews

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