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MaxSold has a rating of 3.82 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MaxSold most frequently mention online auction, great deals, and customer service. MaxSold ranks 10th among Auction sites.
This company responds to reviews on average within 10 hours
I can't begin to tell you how wonderful the Maxsold Team was to work with. After losing my husband to ALS and my mother within a year, to say I was an emotional wreck is an understatement. Unfortunately for them, I was a train wreck but they all were so compassionate and helped me threw the process of getting on with a new chapter of my life, with no excess material baggage. Thank you. Shawna, my team lead is the most understanding lady. She was my rock at a very different time. Her team was outstandingly professional. Please use MAXSOLD when you need these services! Kudos to you all.
First time seller and multiple technical issues such as: - Date I picked for pickup was not the date given to purchasers - Reports online differed from reports received (kept telling me one lot wasn't paid for online) - No instructions on what to do if lot isn't picked up - App DOES NOT link to a sale you've started - Uploading photos was a challenge Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.
MaxSold lurs you in with $1.00 bid increments, and entice you with a Max bid, but beware, the $1. Increments increase to $3, $5. $10 + quickly. They do not have this printed on their site so if you're not watching it, and you think the max bid will be $1. (it will increase quickly to more $, and you don't know about it until they have used it to get to your Max bid. So if you bid on MaxSold, keep an eye on the $ increases...for each bid. It used to be $1. Increments, but no more...
I love the ability to browse auctions to find items unique to my circumstances and then refining my bidding to win the item. The follow up pickup procedure has been perfect 9 out of 10 times. And for the 1 unpleasant pickup experience, Maxsold had recourse paths to resolve that experience. Maxsold offers a safe environment for bidders.
Tip for consumers:
Refunds are available but only with extenuating circumstances and limitations.
Products used:
Tech
We sold everything we own to move to Texas. This includes lots of furniture and paintings, collectibles and several other items. We made less than $600 on a household full of stuff - even a leather sleeper couch. The pictures were not done professionally and I believe we should have sold our stuff on our own and would have made more than 3 times of what we made through MaxSold. Unfortunately we did not have the time to sell on our own so I reached out to MaxSold. I would not recommend them at all.
First time seller and multiple technical issues such as:
- Date I picked for pickup was not the date given to purchasers
- Reports online differed from reports received (kept telling me one lot wasn't paid for online)
- No instructions on what to do if lot isn't picked up
- App DOES NOT link to a sale you've started
- Uploading photos was a challenge
Reported to Maxsold and basically told to bad. They only addressed the first issue and said a confirmation email had the same date as the purchasers despite their online system showing the data I had chosen.
Maxsold takes % of your purchase but no services in return. I hope that anyone reading this will beware of dealing with a company that has no loyalty to their customers.
Tip for consumers:
They do not give any service to the customer even though they charge a premium. There was a time when they would call on the day of the pickup as a reminder but this did not happen. as i mistakenly believed the pickup was the next day. So i paid for items which have since been otherwise disposed of by the seller. Very bad business practice.
Hi Teresa,
We are sorry to hear that you had a bad experience. If you would like to reach out to support team at support@maxsold.com we would be happy to hear from you.
We do make clear on all auctions the date and location of auctions, prior to bidding - and this is also laid out clearly on all invoices. We also send an email reminder of pickup on the day of pickup as well., we are sorry if you missed this. As noted above if you would like to reach out to the team we will be more than happy to see if we can assist,
Team MaxSold.
The site isnt worth the hassle. Auctions can be cancelled last minute and measures can be put in wrong by the sellers.
I've been buying on maxsold for several months now. I am very unhappy and angry with their work. During this time they managed to lose 5 of my things! Not 1 or 2, but 5! This is very unpleasant and terrible. You come to pick it up and suddenly they have lost something. I spend time and money on gasoline. Of course, they return money for things, and they think that this is enough, but I don't think so... There should be some other compensation. I don't think that this is a good business, you can't treat your customers like That.
They did an auction to sell my fathers house so we would have money to pay for his care in a nursing home.
I have a picture with one of the workers with her going through my briefcase. We have tried repeatedly to contact the company and get no answer. The police have tried to contact them no luck. I finally found an address in White Plains and still no response. I have emailed them called myself and no response. I think these people should be shut down.
I can't begin to tell you how wonderful the Maxsold Team was to work with. After losing my husband to ALS and my mother within a year, to say I was an emotional wreck is an understatement. Unfortunately for them, I was a train wreck but they all were so compassionate and helped me threw the process of getting on with a new chapter of my life, with no excess material baggage. Thank you. Shawna, my team lead is the most understanding lady. She was my rock at a very different time. Her team was outstandingly professional. Please use MAXSOLD when you need these services! Kudos to you all.
Maxsold has been great for me. I've bought from about 10 of their auctions so far. Found things I've needed in great condition to almost new. Very happy with the money I saved. Every auction site was run extremely smooth. Employees were all very nice and helpful. Don't see how things could go better.
Products used:
Brand New electric lift chair.
New shelving system
Tools
That's amazing to hear, Steve! Thank you for sharing with us.
Wish I would have read these reviews before I sent them my bank account info, pictures of my family antiques and Any of my personal info…they just sent me a bill that I owe them! They lead you to believe you will get something and, at the last minute they turn the tables on who owes whom…should have listed in Facebook Marketplace or had a weekend yard sale…all nice and cheery to lure you in but, they help the bidders, Not the sellers, as Every one of these reviews has stated…they feel you owe them All…not a good or nice service to those trying to Share a Little profit…they're greedy…BE VERY AWARE!
I ran a seller managed auction. The service provided no help, and they were not clear about the fees they would charge on the back end. Most items sold for next to nothing, and also a third of the buyers didn't even show up to pick the items up. The whole experience was a waste of time and money.
My bid won at an auction in Ajax (Ontario, Canada) Moving Online Auction - Smales Drive
I was very please but when I arrived I found the rug still being used in the living room. It was wet outside and people were walking all over it. I didn't want to be rude and say something, so I just closed my eyes, rolled it up and brought it home.
The description read...Rug.
Condition: Needs Cleaning Measurements: 8x10
Okay so cleaning is so simple.
I examined the pictures prior to placing my bid and saw just a couple of little spots here and there. Nothing too hard to get clean 😡
When I got home I rolled out the rug and wanted to CRY I just bought a rug for $95.00+ with a MASSIVE RUB SPOT. Yeah A WARN OUT RUB SPOT...there's no cleaning that out.
I went back to all the pictures that were originally posted and whomever had listed the photos FAILED TO POST THOSE OMES! I'm so upset and I honest don't know what to do!
I am posting two photographs of the rubbed out worn out spot and I have added screenshots of the photos that were in the auction.
Absolutely disappointed with you. Max Sold. That was so bad of you.
There are a bunch of good things and a few bad things about MaxSold. Overall, you can generally get great deals whether or not you're reselling, furnishing a house or just looking for items to put in your house. The pickup experience can be good or bad depending on the team that is working and whether or not it is a partner-managed auction or MaxSold-managed auction. There are often mixed requirements about masks. Customer service can be tricky to work with and they offer no flexibility on pickup times once the pick up is scheduled. Overall, it is a pretty good experience.
Outrageous premium charges, buried in fine print. These + HST charges on used items means you will pay 27% more than your bid.
And the pickup windows are 2 mins. Seriously.
Caveat Emptor
Tip for consumers:
Dont use or be redy to pay 27% more than your bidding price
Products used:
storage box
I have purchased numerous items through MaxSold. It's fun and easy to purchase through their website and I have literally saved hundreds of dollars on items that would have cost so much more had I bought them retail. MaxSold has made furnishing my new home a really easy and an exciting experience.
WOW! That’s amazing!
Thanks for your support Christina!
We bought 2 lots of cds today. Most were just cases and no cds. You don't have the opportunity to go through 100+ cds at the site during Covid and time allotted. Found out when we got home. We spend a lot of money with this company and if they don't make it right, we will never purchase again. $40 isn't a lot but the principle is. We cannot preview before we bid but never expected to be ripped off so blatantly. Will post the resolution once they decide
Hello Michelle,
Apologies for your less than stellar bidding experience. Have you sent in your request for a refund? Please be sure to send that to www.maxsold.com/refund and we will take care of this for you.
Positives first
MaxSold was communicative. Staff were professional and courteous at all times. I felt safe during Covid. We sold all but 19 lots and achieved the good "clear out" that we hoped for.
Concerns
The lots were random. Bins full of power tools with no clear idea of what was in them in the photos. $500 worth of craft supplies in one lot. (Got $16.00). $700 fee and commissions meant that we only received $450 when everything was settled.
Conclusion
If you want to make a little bit of money while getting rid of a LOT of stuff in a short period of time, USE THEM
If time is not of the essence and you want a discerning approach to the your items that will ensure a higher return DON'T USE THEM.
The US company person I talked with was an appraiser, so she knew the value of our vintage and antique items. The local person was not very knowledgeable about items, more of an organizer for people clearing out houses. She charged by the hour, and after all was done, we didn't even clear $100 for literally thousand of dollars of antiques. The Lots she grouped were so large that adequate descriptions were not possible. Also, the number of "eyes on the auction" was pathetically small.
Auction popularity seems to be growing which means as a buyer I might pay a little more but seems like fair prices prevail for seller and buyer Its an easy way to pickup something cool from the comfort of your sofa or in the office at the end of the day
I have won several items Sometimes i miss out when i cant be present at the end of an auction but im learning to be more comfortable with adding a max bid
Tip for consumers:
anyone that likes to find unique and different things at thier price
Products used:
Glass wear Outdoor planters
Hi Nicholas,
We're happy to hear that you find the process enjoyable and convenient. Thanks for your review!
MaxSold Support
I have used Max Sold before, but the first time I won a bid was a very good experience. There was plenty of email feed back regarding my winning bid: Full description of items in the lot, detailed sales receipt including taxes and commissions etc, step by step instructions and expectations, and finally a reminder the day before the scheduled pick up time. At pick up there were 5 friendly staff who were organized and very helpful. Couldn't have had a better experience.
Tip for consumers:
Easy to use
Products used:
Auction Items
Wes,
Thank you so much for the feedback, we make it our mission to ensure that all our buyers and sellers have "knock your socks off" experience! We are glad that you had lots of helpful information, but we are most happy to to hear that you found the team helpful! We are super proud of our amazing team members, and we will make sure that they hear your feedback.
We hope to see you again soon Wes, and good luck in future bidding for some more amazing items at MaxSold!
Team MaxSold!
Maxsold is unsafe. They share the exact location of estate sales, and everything available to steal. Within a day of our auction going live online, the house was robbed of every bit of silver. The same thing had happened at one of their other auctions a couple of weeks previous. They can't prevent robberies, but they could start by not providing street locations - and advising upcoming auctions when there has been a robbery (we would have removed all of the lots in that case - of note, the house had stood empty for 3+ months with family and a paid caretaker checking in every couple of days - the robbery happened as soon as the auction went online).
I missed my pick ups due to Tropical storm Henri' and also the time frame I was given for an alternate: the pickup sight was closed. This was an emergency, MaxSold Terms clearly state Emergencies: we will work with you. All I received was a form e-mail reply and that form reply did nothing to address my plea It only presented their terms and conditions, I replied as was directed and received the same response form E-mail I strongly urge people to avoid any business with MaxSold.
Tip for consumers:
do not engage this company
Products used:
none
Not happy with Maxsold. Bought the bike that had mechanical problems. Only found out about them when brought it home. Was refused in refund with excuse that I had to show the issues at pick up location. Was overcharged with premium fee. No way to choose the day convenient for me, only the day they tell you. So say goodbye to either your purchase or the plans for that day. I would not buy from Maxsold auction again.
It's disappointing that we provided this customer an unsatisfactory experience. Although requests made after pickup are considered on a case by case basis (as they are outside the agreed to terms and conditions of bidding noted below), we are committed to being fair to all our customers. Without more information and/or the completion of a refund form however, we cannot support this customer’s disappointment. They should reach out to support@maxsold.com to provide more clarity on their specific situation. That said, there appear to be 3 areas of concerns (Our refund process, 15% buyer’s premium, and fixed pickup date) - all of which are highlighted in our Auction Information and (agreed to) terms and conditions that are required reading prior to bidding. These are outlined as such to avoid disappointment for all potential buyers on Maxsold's platform. Anyone reading this can review them here: www.maxsold.com/terms
Refunds
Maxsold has two models - Maxsold Managed and Seller Managed. In one offering Maxsold is never on site and therefore has no visibility of the items sold. In the other, our teams catalog and thus have a bit more awareness of the items. That said, regardless of who is cataloging, both honest mistakes and dishonest actions can occur - thus, Maxsold uses a transparent claims process that has worked for centuries in the live auction world - specifically, the buyer is to inspect the item at pickup in full view of the Seller/auction staff and/or other buyers and make a claim (partial/full refund) if the item is found to be in a condition other than what was described before leaving the site. In both models, the process is the same and is outlined in the bidder terms (www.maxsold.com/terms) and on the buyer invoice:
CLAIMS: ENSURE YOU INSPECT items at pickup (and preview if available) and IMMEDIATELY inform the MaxSold team (or Seller if Seller Managed) of any issues related to mis-cataloging of condition (remembering that you are purchasing used items in AS IS WHERE IS condition). By departing from the pickup site you acknowledge that you have all your items and that you are satisfied with them and/or have brought up issues with the Lead on site. NO CLAIMS ARE PERMITTED AFTER REMOVING ITEMS FROM THE PREMISES as condition issues cannot be validated once items are released into your possession. If required, bring an expert to validate purchases at pickup. We are not responsible for the acts or omissions of the Seller.
This ensures fairness and transparency to both the buyer and the seller. When a buyer accepts an item without inspection, they are waiving any potential claim issues as, once the item leaves, there’s no way for Maxsold or the seller to know when the (potential) issue was created. Was it lost in transit? Damaged on the way home? Or is it someone trying to take advantage of the process (by ignoring a transparent opportunity to make a claim).
Bidders that accept and live by the terms love that the as is where is used goods start at $1 with the highest bidder winning. It’s a fair and transparent model for those who can accept and abide by the terms and conditions laid out (and agreed to) prior to bidding. To date, Maxsold’s error rate in selling used goods is unmatched in both the used and retail industry at less than 2% of all goods sold.
Buyer’s Premium
Like most auction houses, MaxSold charges a buyer’s premium that is average for the industry at 15%. It is listed on our website, confirmed prior to being allowed to bid, and calculated and displayed with every bid entered by the bidder to ensure they know what the bid amount is with Buyer’s Premium added. (see Billing/Invoicing paragraph in our bidder terms or check out the auction information of any auction we are conducting)
Pickup Day
To ensure an efficient experience for everyone and to create a finite experience for our Sellers, the pickup of all the goods in an auction are pre-set prior to the auction launch with it typically being only a few hours on one day. It is also specified that, if a bidder cannot attend (or send someone in their stead) on the scheduled pickup day, they must not bid. (see Removal/Pickup paragraph in our bidder terms or check out the auction information of any auction we are conducting).
MaxSold continues to reinvest all funds made in the pursuit of its vision to Sell. Everything. Simply for downsizing and estate clients without judgement:
http://maxsold.com/maxsold-purpose/
All of the process was easy and efficient. The videos really helped and I received prompt responses to any and all e mails and calls. This was the best way ever to dispose of all of the item of my dad's estate. So much better than organizing things to be sold on my own and/or sending them to charity! And all completed in the 11 days stated.
Gain trust and grow your business with customer reviews.
MaxSold.com online auctions provides local expert help to sell goods through our hyper-local online auction service when downsizing, estate sale or clearing business inventory.
Hi Nancy,
We are sorry that you were not aware of the change to bid increments. There has always be a differing level of bid increments as pricing increases, the last change / update was around 2 years ago. Here is a link to the website where it is listed for future reference,
https://support.maxsold.com/hc/en-us/articles/203144054-How-do-bid-increments-work-
Please feel free to connect with us at support@maxsold.com if we can be of any assistance.
Team MaxSold