• MyCleanPC

MyCleanPC

Overview

MyCleanPC has a rating of 4.13 stars from 489 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyCleanPC most frequently mention tech support, great service, and many years. MyCleanPC ranks 2nd among Antivirus Software sites.

  • Shipping
    17

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 11.1%
Positive
1
Neutral
0
Negative
8
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What reviewers want you to know

Positive highlights

  • US Tech Support does a good job of removing viruses, Trojans, Spyware, and Malware on computers.

Critical highlights

No critical highlights yet

How would you rate MyCleanPC?
Top Positive Review

“I've had a fantastic experience with MyCleanPC!”

DELLORTO G.
2/24/24

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

Top Critical Review

“Scam! Rip off!”

Michael V.
1/30/24

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Reviews (489)

Rating

Timeframe

Other

Reviews that mention popular keywords

tech support (67)
Thumbnail of user michaelv2152
1 review
0 helpful votes
January 30th, 2024

I have repeatedly (3 times over 2 years) called and asked for the service to be discontinued as I no longer own the laptop that was running slow. Today, I received another email saying they are going to charge me a $250 renewal. I do not own the computer, but am told that until I remove some software then they CANNOT cancel my subscription. This is criminal. Avoid this company at all cost!

Tip for consumers:
It is a scam that you can never unsubscribe. The only thing I could do was to cancel the credit card.

Products used:
MyCleanPC / SystemMechanic software

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Value
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Thumbnail of user scwoz1
1 review
0 helpful votes
December 31st, 2023

Be aware they are going to sneak a monthly $19.95 charge on that is in the small print... Not worth the money. They would not refund the monthly fee when requested with a few days of the fee showing up on my credit card.

Products used:
MyCleanPC

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Thumbnail of user seanw79
Sean S. – MyCleanPC Rep

We are sorry to hear about your experience but we will refund the purchase as soon as possible! We will reach out soon.

Thumbnail of user davidb9460
1 review
7 helpful votes
January 1st, 2023
Verified purchase

Wouldn't have minded so much if I had paid only the advertised cost. However, I called in like the screen said when installing. The representative took control of my screen and tried to sell many many upgrades. I told him no to all of them. However today I was billed an additional 21.35 for a service I did not order. I contacted support for a refund and she said she could not since the system already charged me.

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Thumbnail of user mikej1750
1 review
0 helpful votes
January 8th, 2023

I am completely satisfied with amazing product. I did food job in cleaning junks and other issues from my PC in no time.

Tip for consumers:
it did great work in getting my pc back to its speedy working. i would recommend this product to everyone.

Products used:
MyCleanPC.

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Value
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Thumbnail of user brians2771
2 reviews
2 helpful votes
March 28th, 2022

Bought this software and it did a marginal job at best. Of course they then tried to upsell me. Well, my PC is old, so I opted to buy a new PC. I called them back and told them I wanted to cancel. It took a little while but when I finally got hold of a rep, she said I could not cancel, that was their policy and promptly hung up on me. Their webpage states that you can cancel anytime. So I took a screen shot and ended up calling my credit card company to reject any further charges.

Tip for consumers:
Avoid this product

Products used:
My Clean PC

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Value
Returns
Quality
Thumbnail of user leblanc.richard
1 review
2 helpful votes
May 17th, 2023

I purchased an annual subscription to MyCleanPC. Subsequently, I have been billed a follow-up $19.95 monthly "service" charge that I have not authorized. This is highly unethical, in my opinion. Make sure you read all the fine print before giving this company your credit card information, and monitor your statement for unauthorized charges.

Tip for consumers:
Exercise extreme caution before using this company. Remember that the price you pay for the software is just the tip of the iceberg when they follow up with the monthly "service" charge.

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Value
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Thumbnail of user tcff
2 reviews
2 helpful votes
December 17th, 2022
Verified purchase

Downloaded paid. Banner pops up call one 800 get activated. Called all I got was lipservice and tried to sell me more products. Software scrubs all passwords every time it runs have to reset all to party if indications. Tried to turn off not user-friendly. And do not ever trust a company that has tech-support with the first name Prince!

Tip for consumers:
don't

Products used:
my PC cleanup

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Value
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Thumbnail of user frodob3
2 reviews
3 helpful votes
March 3rd, 2023
Verified purchase

Yeah, it worked but the $19.95 monthly fee is a ripoff. I couldn't get the app to start and just called to cancel. Got a hard sell on identity protection that just wouldn't stop. There's $40 bucks down the drain. There's freeware out there that does registry cleaning as well, MyCleanPC just has a flashier interface.

Tip for consumers:
Stay away from MyCleanPC.

Products used:
MyCleanPC one time. Tried to use again and would not open.

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Thumbnail of user rikkip11
2 reviews
2 helpful votes
March 21st, 2023

I purchased the service for $518 - the sales person and the website states there is a 30 refund guarantee - I did not use the service and tried to cancel after 7 days and they refused to refund me the full amount - also they were rude!

Products used:
none

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Thumbnail of user charlesv706
1 review
1 helpful vote
March 20th, 2023

Soft ware works but with a yearly subscription to the software they sneak in a monthly charge of tech support and refuse to refund u once charged. Not once did i use the support and everytime i called 50% of the call consisted of them trying to upsell me of this scam company.

Thumbnail of user keithf456
1 review
2 helpful votes
November 21st, 2022
Verified purchase

The software is worse than nothing since it even causes problems for your computer. Then they begin extracting money from your credit card and make it difficult or impossible to stop them. Apparently the only defense is to direct your credit card company to stop accepting charges from them. You may even need to change your credit card number.

Tip for consumers:
I should have read the reviews stating that this product is largely a scam and it is difficult to get them to stop billing you.

Products used:
None

Value
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Thumbnail of user donl123
1 review
2 helpful votes
March 7th, 2018

Did not solve my issue. They did all these other things I didnt asked to get done but never solved the issue of the original call. Waste of time

Thumbnail of user oswaldp2
1 review
0 helpful votes
November 17th, 2020

Excellent good information, prompt service very helpful professional staff.
No complaints my computer is working fine.

Thumbnail of user richarda2587
1 review
1 helpful vote
August 9th, 2023

MyCleanPC charged me $19.95 after I had cancelled. The original charge was $202.78. I cancelled because their service was very bad. Their online person (Tech?) rumbled through my computer and placed many emails and other documents into a vault. They told me these documents were unsafe and needed to be placed in a vault. I tried to extract these documents from the vault but could not. I called back and even their 'person' (Tech?) couldn't help me. That person told me I had to PAY-MORE to talk to someone to extract the documents from my 'vault'. I paid more, but even the Tech(?) I paid more to couldn't extract the documents from the vault. Thanks to MyCleanPC I lost a lot of very important documents.

Tip for consumers:
That I had researched reviews more carefully prior to contacting MyClean.

Products used:
MyCleanID

Service
Value
Quality
Thumbnail of user marthaj.b
1 review
0 helpful votes
April 16th, 2023

I have grown tired of you playing with my computer. If you had customers you would not have the time to play on my computer. I am meeting with my bank tomorrow to discuss with their cyber personnel. You need to work harder at getting customers than playing games with people too smart to sign up with company.

Tip for consumers:
no

Products used:
n/a

Quality
Thumbnail of user jayc14
1 review
2 helpful votes
April 24th, 2011

I checked out the free scan for a friend with a slow computer.
On all subsequent boot ups - I get the ad.
Worse... I fly MS Flight Simulator-X.
This thing just pops up in the middle of a flight... and bye-bye flight.
Worse even more... try to uninstall.
Box pops up saying it's running... do you want to stop it to de-install?
Yes.
Nothing.
Found out the computer goes in to a loop.
50% CPU to a task called KILL. Somrthing.
Right click on that on Task Manager and End Process...
Finally,... GONE!

Thumbnail of user jerryw882
1 review
2 helpful votes
July 18th, 2023

I had MyCleanPC on two computers and when I discovered that the software was not compatible after installing another software program that was essential to my business, I cancelled MyCleanPC but they refused to refund the money, even though the charges were one day old.

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Thumbnail of user lynnb1265
1 review
0 helpful votes
April 27th, 2023

I bought this junk a month ago...then a month later.ANOTHER charge! They seem to like sneaking in charges for just a bunch of made up programs that arent worth the time of day...now we are gonna see how long it takes to get a refund! DONT WASTE YOUR TIME OR MONEY ON THIS!

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Thumbnail of user markm4250
2 reviews
2 helpful votes
September 10th, 2023

Was never able to activate software after I paid.
Tech support agent Marvin Villarin refused my repeated refund request. NEVER USED THE SOFTWARE, BECAUSE I WASN'T ABLE TO ACTIVATE IT.

Tip for consumers:
BEWARE...there is no refund policy...even if you can't use the software.

Products used:
I purchased My Clean PC software but did not use it as I was unable to activate it.

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Value
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Thumbnail of user goughdellortou1785
2 reviews
0 helpful votes
February 24th, 2024

I've had a fantastic experience with MyCleanPC! Their tech support is truly exceptional. Whenever I've encountered an issue, their team has been incredibly responsive and knowledgeable, guiding me through the troubleshooting process with ease.

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Thumbnail of user calving101
1 review
1 helpful vote
September 21st, 2022

I cancelled in 2020. They charged me for 2021. Refused to refund. I was- am not using their service.

Products used:
Used the disk clean service on time in Nov. 2021

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Value
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Thumbnail of user lynnes334
1 review
1 helpful vote
July 20th, 2022

I bought their optimizer, ran the deep scan and the software program deleted all of my passwords! I called and spoke to a tech who wanted to sell me another software program to prevent the optimizer from deleted passwords and other important info! WTH - I filed a complaint with PayPal to get my money back. BEWAre

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Thumbnail of user seanw79
Sean S. – MyCleanPC Rep

Lynne,

We apologize if you were unhappy with the experience you had with one of our technicians. We strive to provide excellent customer service. Please feel free to email support@mycleanid.com or call us at (801) 895-7916 and we will work hard to resolve any issues.

Customer Support

Thumbnail of user johnb1068
1 review
0 helpful votes
March 6th, 2018

IT WAS OK BUT THEY COULDVE DONE MORE TO DO A COMPLETE SCAN. BUT, MOST OF ALL THEY DO REALLY GOOD WORK..

Thumbnail of user terryj525
1 review
1 helpful vote
August 31st, 2021

Be very careful when you sign up for a My Clean PC software only account for $19.99 a year. Even if you do not desire the service, their website purposely steers customers into a tech support program that has a monthly charge. Thereafter, they will refuse to refund any of these fees unless they occurred in less than thirty days, so watch your bills closely.

Even if you finally straighten it out that you only want the yearly software, each renewal the company intentionally places you right back in the same tech program with a monthly charge that you specifically opted out of before because you did not want it.

Then once again, if you don't catch unexpected charges on your credit card bill, you are stuck paying for services you never used or wanted because of their company-friendly less than 30 days refund limitation. It's quite a racket, so don't get caught up in their deceptive contrivances.

This is only one of many problems. Be aware!

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Thumbnail of user bjc29
1 review
4 helpful votes
March 2nd, 2021

Nothing else to say. Stay away from this product. Further more, when I went and uninstalled it I lost all my files.

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From the business

MyCleanPC offers Windows PC optimization software which improves computer performance. With over 1 Million users – MyCleanPC is one of the leading PC optimization solutions in the market.

Business History

Started in 2011, MyCleanPC PC Cleaner is a downloadable software that finds & removes adware, file system errors, and temporary files which can slow down your computer and internet browsers. Plus, it includes a registry cleaner and privacy protector to remove unnecessary items stored in your registry and internet browsers. The free version of the software will diagnose adware and other items to clean. Once you’ve completed your free diagnosis, you can choose to activate the full version of the software to remove adware and other items.

Company Representative

Thumbnail of user seanw79
Sean S.
Here to Help!
Typically responds within 2 days
Please call 801-857-2368 and one of our reps would be happy to help you.

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