Malwarebytes

Cancelled account. They keep charging. I Cannot get a reply. Do not sign up. They are theives. Horrible.

I don't know how but after downloading the free version these people got ahold of my credit card information without my knowledge and charged me for a subscription last year that I didn't notice. I know because I recently froze my previous card and got a new one that I did NOT put into their system yet they charged it!

I bought the year suscription as I suspected I had been hacked a year ago. A month ago, I checked the account since I did not want to renew and I am already using another laptop. Autorenew was off. Last week I was informed that I had been charged! Despite my phone call from USA (I live in Argentina) and my constant emails to support, the charge appeared in my creita card. Thieves.

Malwarebytes did not resolve search hijacking viruses from my computer. Then, to make it worse; they absolutely have No Customer Support. This is a trial version so it should work the same as that after purchase, you would think.

I was playing minecraft and running around at night and a malwarebytes popup caused a creeper to blow up my house. Hey Malwarebytes, how about you leave me ALONE. I swear I have turned off notifications for it like a lot of times and it keeps coming back? I trust it as a tool to search for viruses but until now I have never gotten like a single one so? Not that useful! I appreciate that it is free but maybe stop pestering us little guys, girls and others to purchase premium thanks, because I have NO MONEY and WILL NOT BUY IT.
-Ashlyn, hurt and angry

I have been a paid user for the last 2 years and it is definitely worth it. It has detected and blocked so many spyware/virus sites. I'm just glad I got it.

Great product completely destroyed by their complete lack of people skills and business ethics. Never ever download it. Is is not FREE, do not leave it on your pc even after the trail period ends. Malwarebytes claims that it breaches their EULA even when the 14 trail period expires. You will be charged with many of thousand of $ and with legal action. Its useless after its trail period cannot be used at all, but they still harass you, threaten you and insult you. They have very bad people working for them. Customer service is completely lost on them.

Had this for year, not one bloody virus for detected, used other malware scanners such as hitmanpro and avast which detected several virus's... When the came time to pay for a new year, I cancelled, thought that to be it, nope. Couple months after I cancelled they charge me 60$ and say I didnt cancel, what a load of bs. I get them to respond after 5 $#*!ing days and they say'll give me a refund which will be in my account within 5-7 business days, alright, can deal with that. Soon as I get bloody paid, another 60$ is taken out of my account... Looked on malwarebyte account, they charged me 60$ straight after they refunded. Now Im down 120$ with no a penny insight so far. Will never use them again.

I have used malwarebytes for a long time now with no issues beyond wondering if it really works. Recently I had an issue with a web search redirect issue. I followed malwarebytes directions which included clearing all data in Chrome. Bad move, ALL my shortcuts created in past years are now gone! And it didn't even fix the problem, which was an advert engine's way of dealing with an ad blocker I had turned on. Temporarily turning this off fixed the problem. I wish malwarebytes would explain the effects of each step in their step by step solutions. I am entirely pissed off!

MalwareBytes creates email campaigns targeting companies. Even if they don't target your company people get marketing emails from them all the time. Some of your employees will download what appears to be a free version. However it's not a free version, or the free has limits, plus it's a home edition. I suggest you read through the EULA and Privacy Policy then decide for yourself. If your employees install more than 10 instances they know your IP and will call you asking you to pay up. They use hard tactics claiming lawsuits and lawyers. Even if you agree to remove everything they will keep coming. They try to scare you into a contract. Save yourself some grief, block any and all incoming emails from anything that has to do with Malwarebytes. Block your employees from installing MalwareBytes. Then you don't have to worry about it. Again, you should read through EULA and decide for yourself.

Nothing but problems when I loaded Malwarebytes on my home computer. Chrome crashed every time I brought it up and tried to do some work. I should have loaded malware itself on here and it would have done the same thing. Completely and utterly useless. Worse, trying to communicate with Malwarebytes the company is asking for more frustration! I just wanted to cancel my subscription and could not find a place to do it. An absolutely horrible experience.

You can't stop them from charging your account they have a toggle button to stop auto payment but they insist on charging you anyway. I haven't used their product in over a year and they still are charging my account for renewal.

On a MacAir, I have been getting system pop up messages about virus infection and I should follow a link to buy: Norton, or MacaFee (it changes back and forth). I worked with Apple support and they reccomeded Malewarebytes. I downloaded the free version and it detected a problem, but the free version did not stop the problem so I upgraded to premium. This version can't find the problem identified by the free version so I still have the issue. Reach out to support via chat, they send me an email with a code that I have to enter back into the chat, the chat tells me to wait for another email, WTF? Ping pong back and forth until I get tired of this. Request a refund and the request a bunch of information that they already have since in I am signed in. At the end of this interchange, I do not get any confirmation message just the same three icons I started with: "contact support" "return to main menu" "ask something else"
Also since I paid via Apple Pay with a unique account number for every transaciton, I will not be surprised if my refund request gets rejected as I have no idea what account number Apple sent to Malwaerbytes.
This was a frustrating waste of my time, I can only hope that I do not need to invest more time to get that charge scrubbed.

Last week I wrote a review about Malwarebytes. I wrote that I was not able to download the protection for VPN, so what occurred the next day the VPN protection was downloaded by the Malwarebytes administration. So this afternoon, (19 July, 2023, at 4.30 p.m.) it has been uninstalled, by whoever is hacking into my computer. Some protection! So whatever protection they are offering, is quite useless. And I was charged in excess of AU$80.00. You would think that the ACCC could monitor the tactics of these so-called anitvirus protection companies. I do not have a scanner on my computer, so I cannot provide proof of purchase, I paid online with my credit card, the receipt was sent to my email address, I do not have a printer on my computer.

Downloaded this mainly to remove the bs comet. Yahoo extension malware. Absolute joke. Sure it scans, the same as any other "malware" software, but basically ends there. Only allowing a quarantine of alleged infections or warning, but won't activate the actual Web protection until actual purchase. Sorry, but I'm not forking over $40 for a scape ghost scan/protection "sampler". Show me that it actually works, and THEN maybe I'll purchase.

While doing an update of Malwarebytes, the software allowed in all sorts of spam and pushing. Contacted Malwarebytes for help. Received a support ticket, and that was it. No customer contact or support. Requested my premium account be closed. They sent two downloads (no explanations, reasons). Download files and they went directly to file directories. First time to experience a download doing this; frightening. Still no contatc or customer support from Malwarebytes. Can not recommend this product.

I had a working Malware Bytes subscription. I wanted to add a license for my wife's computer. The user interface for doing so is poorly written and not easily understandable. To make a long story short I tried to add a second license and ended up being charged for three new subscriptions for my machine and no extra license. There is no way to communicate with their customer service, so I am guessing that Malware Bytes does not have one. I was able to find a site where I could send them a message about this problem. I left three messages about one week apart and have not received a single reply. I ended up contacting my credit card company and had two of the three subscription charges reversed, The problem is I can no longer use the subscription I paid for because I do not have the initialization code to activate it. So here I am out about 85 bucks with no useable product. I will never recommend or give a positive review of Malware Bytes to anyone. Their lack of customer support is very suspicious and certainly raises a few legal red flags. Stay far far away from this company.

I have been using Malwarebytes for years. Used the free version for quite a few years, always with either Norton or MacFee. Put the free version on over 50 different laptops and desktops in my clients compters. Woried just fine for us.
I am running Norton Security Deluxe 2017 with Latest Malware bytes. Work great together. My Malware was just like Norton, both upgraded the older to the newer with no interaction from me.
I highly recommend this product.

The product is mediocre, but the customer support is useless, impossible to cancel renewals, garbage

Dont remove charges, don't take calls, hang up on you, and call you - you cant understand a dang thing they say

I bought this stupid product. Could not sign in or register the KEY. Certainly not a friendly product. Wasted over an hour of my time.

Has become a problem product. Protection layers always shutting off. The worst thing they did was to eliminate the free standing product (discs). When I installed the discs, I had no problem, but since using the up-to-date version from download, I have had nothing but problems. Tech support suggests things, but it doesn't resolve issues.

Any Issue gets fixed pretty much immediately. Today a false positive made the application over use the memory, swiftly fixed.