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  • LycaMobile

LycaMobile

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Overview

LycaMobile has a rating of 1.15 stars from 134 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about LycaMobile most frequently mention customer service, sim card, and account number problems. LycaMobile ranks 84th among Voip sites.

  • Service
    82
  • Value
    80
  • Shipping
    69
  • Returns
    73
  • Quality
    80
Positive reviews (last 12 months): 3.8%
Positive
2
Neutral
1
Negative
49
13
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Very poor customer services failed several times to help solve my problem do not listen or read the emails
  • Out of despair, I called again to ask for PAC number and a refund on the amount on my sim card.
How would you rate LycaMobile?
Top Positive Review

“Customer service is the worst”

Wilder g.
5/5/23

Customer service is the worst. I should have read the other reviews. Lycamobile can go verify this: on 5/5/2023 I used the live chat feature on their US website (my phone number is 626782**** go verify it in your log), and I wanted to ask something about my SIM card. The agent (Eyena) required me to pass a verification. That's normal. Then she asked for the 2 numbers I had called the most in the last 6 months. What? Why not the numbers I called today or something that is both identifiable and easy to give? Who expects to keep track of who I call the most? My mom, my bank, my lover? I gave some guesses but the agent denied them and then insultingly said they couldn't verify me anymore since my guesses were wrong, and when I asked for other ways to verify she refused. I have had experience with bad customer service, but never this dehumanizing. Literally they could just ask me what numbers I have called today or in the past 3 days. But they have to come up with this nonsensical test that an actual number holder STARING at the call log can not pass. I was very disappointed. EDIT: Upon the posting of this review, Lycamobile contacted me, went through the mistake, and gave me the info. So I have updated this review and increased the score to reflect my personal experience. It is not good that this happened, but it is good to know they can sometimes rectify their mistake.

Top Critical Review

“No customer service, no regard for customers”

Bansal U.
10/27/23

Requested a port-in on to numbers on 29/09/23, left without service on both for 28 days and counting. 2 elderly 75+ old pensioners left without access to bank accounts and missed medical appointments. This company has caused incomprehensible pain and suffering for a month now and continues. Sent countless emails, made countless phone calls, have been told on at least 20 occsaions that will be resolved in 24 hours. 24 hours never arrives!

Reviews (134)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (61) sim card (31) account number (9)
Thumbnail of user alexl1343
1 review
0 helpful votes
February 14th, 2024

Absolutely the worst company I have ever had to deal with. I requested a cancelation of my SIM within the 14 day cancelation period, only for their customer representative to ignore my follow-up email. After sending over 6 emails to Lyca I finally received a confirmation of termination thinking that was the end of the matter. Only then to find out that they charged me again for the same service!

Do not use their service! If anything goes wrong they will not help and just take your money

Service
Returns
Quality
Thumbnail of user adeleadezola
1 review
0 helpful votes
January 10th, 2024

5 months without my sim card because of the company's fault. They asked me to pay for their own doing after I purchased a data plan online and got allocated the wrong amount of data. Quickly called them to ensure I get this sorted, gave them about a month but they never did anything. Some of the customer service are very much in denial and unhelpful, one even told me to shut my *** up. Unfortunately I didn't get their name as it didn't even expect to be talked down so much. This company does not seem to be regulated at all. The customer service lacks manner and accountability. Everyone is telling you different things.

Service
Value
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Quality
Thumbnail of user bansaluk19
1 review
1 helpful vote
October 27th, 2023

Requested a port-in on to numbers on 29/09/23, left without service on both for 28 days and counting. 2 elderly 75+ old pensioners left without access to bank accounts and missed medical appointments. This company has caused incomprehensible pain and suffering for a month now and continues. Sent countless emails, made countless phone calls, have been told on at least 20 occsaions that will be resolved in 24 hours. 24 hours never arrives!

Tip for consumers:
Lycamobile have treated us with complete contempt. No regard for the severe distress, pain and suffering that has been caused by leaving two elderly, disabled, pensioners with no phone service for over a month.
The lies this company has mentioned on no less than 50 occasions is dumbfounding. After hundreds of emails and calls we are told to wait 24 hours, this has been the case for over 3 weeks. 24 hours never comes!

Products used:
2 pay monthly sim cards

Service
Value
Shipping
Returns
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Thumbnail of user nooblib69
1 review
0 helpful votes
January 15th, 2024

I tried to transfer to a new network and needed my account number and PIN. I called customer support, and they said to get my account number I needed to verify by giving them two numbers I call often. This is a very uncommon and strange verification process. I gave them the only two numbers I ever call and they said they were unable to verify. This is a scam company that tries to lock its customers and does not let them transfer out of their network with their original phone number. Do not sign up with them.

Service
Value
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Thumbnail of user edwinao10
1 review
0 helpful votes
November 6th, 2023

Worst mobile network in the UK. I purchased a £27 internet bundle and more than a week later, my account has still not been credited with the bundle. I have called and emailed with no results. Now I am asking for a refund and a PAC to port to another network and they said it is not possible.
Nobody should use this useless network.

Thumbnail of user veetay5
1 review
0 helpful votes
February 14th, 2024

Awful company, make no effort to fix faults/issues.
The worst customer services I have ever experienced.
Repeatedly cut off from customer services when trying to make a complaint

Thumbnail of user davidjohnd1
1 review
3 helpful votes
October 17th, 2023
Verified purchase

An unbelievably bad experience with Lyca, I would highly recommend searching for any alternative mobile phone provider. I have had no network for 2 weeks and each time I topped up the money just disappeared. I've since left and moved after struggling to obtain a PAC code from them, I'm now free and have a working network again.

Thumbnail of user gowrin1
2 reviews
0 helpful votes
December 1st, 2023

"If you decide to switch from Lyca to another service, be aware that Lyca does not refund your account balance. Instead, they insist that you stay with Lyca for an additional month to receive your money back. Additionally, their customer service representatives can be unhelpful and impolite when explaining this procedure. It is advisable to steer clear of Lyca as a service provider, as they appear to take advantage of customers due to their technical limitations in processing refunds promptly."

Service
Value
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Returns
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Thumbnail of user mert3
1 review
0 helpful votes
January 11th, 2024

I had an issue, and called Lycamobile to solve it. The consultant told me it will be solved within 24 hours, but unfortunately I'm still waiting for 3 days. I called again told them u can't do anything please connect me with ur manager, they told me their manager told them that managers won't speak with customers.

Tip for consumers:
They are a rip off

Products used:
Top up recharge

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidrlin
1 review
0 helpful votes
December 7th, 2023

Don't use this company, they will reject you to port out if you've got a good phone number. Very evil company shouldn't exist in United States. They are spam and fraud company!

Products used:
Mobile services

Service
Value
Shipping
Returns
Quality
Thumbnail of user aak2ja
1 review
0 helpful votes
December 11th, 2023

I strongly warn against Lyca Mobile! Service in Switzerland keeps ignoring all complaints despite that they failed totally and STOLE my money:
I have bought a card with 50 GB internet plan during my travel to Switzerland. I clearly explained my needs to Lyca Mobile representative in the shop. He gave me a Lyca Mobile leaflet with promo activation, I had to buy a Lyca SIM card and initial top up. Then I was to use the leaflet to top up more via internet and later activate my package.
It did not work for 2 days, so I called Lyca support, talked over one hour and finally the representative told me they would refund my top up, as I had been mislead by sales representative. I was informed that the promo was available only for transfer from other operator, but it was mentioned in German on the leaflet so I was not able to understand, so I trusted Lyca representative.
I agreed to refund my funds and waited patiently.
After a week I asked again by email for the refund. So asked 10 times and they or answered with generic answer or finally stopped answering, did not refund money. So I was traveling through Switzerland without service, without internet and lost my money and couple of hours talking and mailing to Lyca support.
Never buy Lyca Mobile, as if you have any issues they will not help and they will steal your money!

Tip for consumers:
AVOID THEM

Products used:
no possiblity to use at all until I left Switzerland. Horrible

Service
Value
Shipping
Returns
Quality
Thumbnail of user bhagyashrip1
1 review
0 helpful votes
December 30th, 2023

Most horrifying experience with lyca mobile sim... I lost my156$ and still my number not working or they don't gave me activation number and pin for port out... Please do not use this lyca...

Tip for consumers:
Not recommended at all... Lyca is worst network carrier

Service
Value
Shipping
Returns
Quality
Thumbnail of user ag.abmin.02
1 review
0 helpful votes
March 21st, 2024

Avoid this company unless you want to be stranded with your SIM plan not working and unable to contact anyone!

I took out 2 SIMs with prepaid plans with Lyca, which included data, calls and texts.
However, in an emergency when I tried to make a call I instead had a message telling me there was no credit so I couldn't make a call, the same then also happened with trying to send a text instead, I should have had both calls and texts. I tried to use mobile data only for this to also be apparently the same!

When I was finally able to check my account it showed as PAYG despite there being prepaid plans on both SIMS and the data plan I had taken out had also apparently halved in data from when it had been taken out.

A complaint email to customer service over ten days ago has only resulted in 2 absolutely pure nonsense responses, with very poor English and making no sense or any closer to an answer in any way as to what had happened to leave me stranded.

Service
Value
Quality
Thumbnail of user catalinam50
1 review
1 helpful vote
October 12th, 2023
Verified purchase

Purchase a Sim card in New York and I basically waste 20 bucks. To set up the service you need a training and customer service never answer. Stay away from this terrible service.

Tip for consumers:
Popular product purchased on the reputable store but a total scam.

Products used:
Nothing

Service
Value
Shipping
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Thumbnail of user varvarah1
1 review
0 helpful votes
November 10th, 2023

The worst support ever! They keep asking the same questions as the robots talking to me, not people. I want to stop working with them and only save the number, provided all the needed information to generate CVP code, and the only solution is – could you please provide us with the information I HAVE ALREADY PROVIDED BEFORE... Never get LucaMobile operator!

Thumbnail of user ilijalevov
1 review
0 helpful votes
December 14th, 2023

[Lycamobile MK] I bought 2 SIM cards for my guests coming from another country. The process of buying the cards was rather simple, but then after the activation it turned out that I did not buy the thing that was advertised (the advertisement said bundle of 5GB + 5GB and some calls nationally), but just a plain SIM card, which means that after just a few hours the SIMs had to topped up. So I had to top up the cards several times. And after my guests left, they automatically charged me weekly. I had to call multiple times the Customer service and after I finally got them they (hopefully) made the payments to stop (I'll see about that next week if I am being charged or not). So never again Lycamobile, not just because of these unclear terms of use and automatic renewals, but also because of the very complicated procedure to activate the SIMs where you have to be a next-level expert to set everything to work properly.

Products used:
SIM cards

Service
Value
Shipping
Returns
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Thumbnail of user shubhat4
1 review
0 helpful votes
December 7th, 2023

Very bad customer service, I need my account number and transfer pin and it's been 10 days following up with them, customer service ask to send email which they eedmultiple follows to respond.
They say they have 48 hours timeline to respond but after 48 hours also you call them,they will say they already replied,I am getting emails from everywhere not just response from Lyca.
Every day I am calling their customer service,getting same response that they forwarded my response to *******@lycamobile,us but I am still waiting for my account number and transfer pin.
To verify customer account,I sent my name,plan details,pin photo, order confirmation photo which is not enough for them to verify my account,I am their customer from two years almost.
I am really surprised to see reviews here.but i am facing issues and everyone who need to port their number face issues with Lyca.you can check Google reviews as well.
Services are worst.

Thumbnail of user dog427606
1 review
0 helpful votes
August 23rd, 2023

******* good services thank you thank you thank you thank you thank you thank you thank you thank you thank you

Service
Value
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Thumbnail of user jamess8765
1 review
1 helpful vote
October 14th, 2023

It is a total scam.
Plus those who do answer do not help you rightfully.
They just you astray from any resolutions whatsoever.
I am not that wealthy and wasted $34 on the con service.
Buyer beware.

Tip for consumers:
Just avoid Lycamobile to avoid wasting money and Tello is needing avoided too.
Tello never refunded me my money.
They should lose money not rob needy people ever.

Products used:
A cell phone service with Lycamobile.
They are just like Tello.
Both are terrible.
Avoid them both.

Service
Value
Shipping
Returns
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Thumbnail of user bipin05el
1 review
0 helpful votes
December 14th, 2023

How come Lycamobile is getting 5 star reviews. Very unprofessional. I received sim card which was written with instructions to insert the sim card and dial 612 to port your existing number. It did not work, so I called customer care. One lady called Adria received a call and she was speaking very arrogantly. After provided all info she put a request for port my number and she said do no insert sim card. I said I inserted sim card, and she started shouting on me saying it is not OK. If it is not OK why sim card packaging asks to insert sim card in the first place. Throughout the call she was talking mean. Very unprofessional staff. Not even a bit happy to buy this sim cards. I can't give less than one star if I would have chance to I would like to give negative starts.

Tip for consumers:
Very unprofessional. I received sim card which was written with instructions to insert the sim card and dial 612 to port your existing number. It did not work, so I called customer care. One lady called Adria received a call and she was speaking very arrogantly. After provided all info she put a request for port my number and she said do no insert sim card. I said I inserted sim card, and she started shouting on me saying it is not OK. If it is not

Products used:
Sim cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user videfaceit
1 review
2 helpful votes
May 9th, 2023

I bought a sim card recently just to get around at first, everything was working normally up until one day I'm no longer able to send sms nor place phone calls. I contacted support to explain my situation, they asked me send them an email with all the details and information and told me that the issue will be resolved in 2 days. It's been 2 weeks and the issue persists.

Not to mention flaky network coverage

Service
Value
Quality
Thumbnail of user gouthaml
1 review
0 helpful votes
February 12th, 2024

My number *******9694
My number *******9694
My post code rg216ae

*******694
12 Month 100 GB U Switch
Start date: 18 December, 2023

12 month contract

Login online sim Lost/stolen option for replacement sim card error message received """sim swap sim status not in the list"

Order by phone customer advisor new replacement sim card on 31/01/2024

Really not happy because i have not received the replacement sim card till now

THIS COMPANY IS NOT RIGHT LEGALLY A FULL INVESTIGATION SHOULD BE DONE BY MP COMMUNICATION DEPARTMENT OR OFGEM

TAKING MONEY FROM THE ACCOUNT AND DO NOT SEND SIM CARD IT IS FRAUD

THIS COMPANY IS RUNNING FRAUD

PROMISING WE WILL SEND SIM CARD AND NO SIM CARD WILL COME

NO SIM CARD WILL COME BUT THEY WILL CHARGE MONEY FROM THE ACCOUNT...IT IS 100 PERCENT FRAUD

Date of experience: 31 January 2024

Thumbnail of user elisam181
1 review
0 helpful votes
February 25th, 2023

Vorrei ringraziare l operatore Ramzi ******* per la sua disponibilità e professionalità mi ha risolto subito il problema.

Thumbnail of user anoopp15
1 review
1 helpful vote
September 21st, 2023

I am most disappointed with Lyca's response yet again as it does not make any sense to me, how come 20 GB data is used up within a day.

The offer of 20% discount on re-purchase of Lyca is a joke. Given the lousy & most cumbersome product Lyca offered in the marketplace, why would I engage in purchasing Lyca again. I am going to make sure that every opportunity I have, I will warn others & publicise the lousy product & service Lyca offers. Besides I had been without mobile connection for two weeks, did you expect me to wait indefinitely? I have purchased other mobile sim that is proving to be most efficient & offering significantly better customer service.

Warning, please stay away from Lyca. There product/service is worth ZERO Star. Don't waste your money

Products used:
Mobile Phone Sim ( O2)

Service
Value
Shipping
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Thumbnail of user eatab2
1 review
3 helpful votes
January 17th, 2023

(U.S.A. 01/17/23) Worst cell company ever. Missed calls not showing as missed (not showing at all), dropped calls, messages left on voicemail not kept, bad customer service, uncooperative. Have been cut short data time but internet access is ok. They're cheap, but you get what you pay for. After 4 years with them I'm done. Should have kept my TracFone. Lesson learned. Save your money look elsewhere.

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As the world's largest mobile provider, Lycamobile provides cheap international calling to 70 countries worldwide. Get started with a FREE SIM today!

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1.2
134 reviews
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