• Lumosity

Lumosity

Overview

Lumosity has a rating of 2.14 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lumosity most frequently mention customer service, credit card, and auto renewal problems. Lumosity ranks 980th among Games sites.

  • Service
    27
  • Value
    32
  • Shipping
    8
  • Returns
    16
  • Quality
    28

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • No can do said the customer service agent, I had auto renewed.
  • BEWARE OF THIS CON A scam and a rip off, once they get hold of credit card details it is too late.
How would you rate Lumosity?
Top Positive Review

“Love it”

Kathleen M.
11/6/21

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Top Critical Review

“One subscription one device”

Tony J.
9/30/23

Sneakily took out another annual subscription,seems the way these days.legalised theft. My one voluntary subscription only applies to one device so beware.

Reviews (241)

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Reviews that mention popular keywords

customer service (40) credit card (33)
Thumbnail of user tonyjupp7
1 review
1 helpful vote
September 30th, 2023

Sneakily took out another annual subscription,seems the way these days.legalised theft. My one voluntary subscription only applies to one device so beware.

Thumbnail of user betsyc83
3 reviews
1 helpful vote
February 5th, 2023

It's the same thing over and over. You simply learn how to do their "tests" better, but it doesn't improve your ability to increase brain capacity.

Thumbnail of user cherylr709
1 review
1 helpful vote
February 19th, 2022

I really liked Lumosity and still do, but there are many games that I could play before with no access now. Very disappointed in this. Am quitting my subscription for sure!

Thumbnail of user kathleenm1682
1 review
1 helpful vote
November 6th, 2021

Can't imagine why everyone wouldn't love Lumosity. I'm 83 and try to play every day. I see a drop in my score if I miss a day or two. It's fun and challenging. You can compare your score with others in your age group. If you are having trouble with your memory or just want to stay sharp, try it. I'm going to have my granddaughters try it tomorrow to see what they think.

Tip for consumers:
It's fabulous, entertaining and worth every penny.

Products used:
Lomosity

Value
Quality
Thumbnail of user emilys732
1 review
2 helpful votes
January 14th, 2021
Verified purchase

Lumosity has over 100 million members, a lot of them, like me, signed up for the long term. That's why they can afford to cancel popular games with no explanation. I played Word Bubbles (classic) and Word Bubbles Rising almost daily, but never saw a banner indicating they were to be chopped, and they were not on the original list in the company's news flash. I believe Lumosity has done this because some of these games cannot be run without Adobe Flash, which pulled their service, and they would rather disappoint the customers than come to an agreement with Adobe. I'm very disappointed in the company, which, with this move, has proven itself to be just another business.
They should at least have launched a survey to see who would be interested in having any proposed cancelled games saved.
I now realise that Lumosity can simply close up shop, and lifetime members would have no recourse at all. I feel so upset it'll be a while before I return to the site.
Caveat emptor!

Thumbnail of user adamd399
4 reviews
5 helpful votes
February 6th, 2022

I have tried this service in order to exercise my brain. Nowadays, we are so busy with various things that we often forget about our brain, it also requires some attention. It's the very first reason of your degradation actually. People have to pay more attention to their brains in order not to get matured too fast. I tried here trial version and I liked it a lot. There are lots of levels and games which develop your brain. I decided to buy a full version of this application and actually nowadays I'm really happy that I have unlimited access to all the pdculiarities of this service.

Thumbnail of user robine427
1 review
2 helpful votes
January 2nd, 2023

I signed up for 12 months of Lumosity in 2020. Without any email contact, they used the same credit card details for the next 3 years, 2021, 2012 and now 2023 to debit us. This card was out of date for the following years but Lumosity still used it to charge us. I have not used Lumosity since 2020 but we were still charged.

Tip for consumers:
Don't sign up for Lumosity

Products used:
Lumosity online program

Service
Value
Thumbnail of user kjellb13
1 review
2 helpful votes
May 19th, 2023

They have deducted 6 years of subscription from an account out of date. Name change and expire date. Don't touch

Products used:
Terrible and a scam. Don’t touch. They take money from an expired account.

Service
Value
Shipping
Returns
Quality
Thumbnail of user samd584
1 review
4 helpful votes
April 20th, 2021

I purchased this app and used it for a number of months. At the end of the period it renewed withouit my permission. Beware! When I told them via email I did not want to continue, they told me they never charged me. The charge of $64.95 appears on my credit card statement. They can't find it. Either they are not a reputable company or they have customer service people trying to scam users.

Thumbnail of user dianef548
1 review
3 helpful votes
February 4th, 2021

It's totally BS. Half the times the scores are not reflecting reality. Also, obvious, these games mean nothing. If one has vision or hand problems, scores will reflect. Also, the scores are not at all accurate, the games reflect nothing. One should only play Lumosity for entertainment. Lumosity should not be allowed to advertise itself as a product which enhances brain capacity. It does not. It does entertain. Lumosity: Stop Miss Representing your product. Basically it's all BS.

Thumbnail of user joannep166
1 review
5 helpful votes
May 7th, 2020

I purchased from an online promotion. I am an iPad user and not tech savvy. Luminosity not compatible with Apple IPads because you need Adobe flash. When I inquired there's a whole bunch of steps you need to take to make it iPad friendly. Like use google chrome etc. Don't think you click a button to purchase and away we go. Can't get refund because my claim is past 30 day expire. There are other choices out there, less complicated and other more effective options for brain health.

Thumbnail of user annap619
1 review
1 helpful vote
December 6th, 2020

I found out several years ago that I have short term memory loss from a fractured skull when I was quite young. I worked hard all my life to improve my memory. I discovered these games about 5 years ago and they have helped tremendously. I enjoy the repetition as I try to exceed my scores each week. You can switch games if you need a different challenge also. There are still new games for me to play. I highly recommend Lumosity.

Thumbnail of user ehteshamh1
2 reviews
1 helpful vote
February 26th, 2022

In October 2021, I just tried to see how Lumosity works, but in every step, the pressure was enormous to subscribe with payment - and? Their subscription renewal is automatic! I subscribed on Oct 28,2021, paying $47.20; through - Google Play. Soon I became frustrated as it did not seem to work for the purpose it claimed to work.
Meanwhile, I saw on the Internet that Lumosity had been fined millions of dollars as its claims to enhance brain function were false, as the experimental results showed.
The games are nominal - no brainstorming as in other proven games like Sudoku and so on. The game I had tried most was about the twenty-nine train. Towards the beginning, the trains are too slow; at the end, they are extremely fast, making the game useless to brain exercising. I wrote them to adjust the trains' speeds to make the initial ones faster and the later ones slower. They said they would look through it in a reply, but they did nothing.
I don't think they would refund my one-year subscription, but I stopped the automatic renewal from being on the safe side.
From my experience, there is no reason for me to recommend this expensive app for any user.

Thumbnail of user maggiem201
1 review
11 helpful votes
May 6th, 2020

Last year I found out that Lumosity had renewed my account without notifying me. I went into the site & set it to NOT auto renew. This year they went in an auto renewed again without my permission & charged my credit card. I have filed a dispute with my credit card company. I just want all to know that is company is dishonest I feel that you should avoid them. There are so many other companies that offer this service with better games for functions than Lumosity.

Thumbnail of user javariaa
1 review
10 helpful votes
February 23rd, 2018

I took a yearly subscription, thinking i would get access to 60+ games (that's a bait). After paying subscription, I found out there were 4-5 games (under each main section). Where all the 60+ games are hidden, I couldn't know?. So I regretted paying 59 $ for those similar type of games, i had been playing before on free access, hence claimed my money back.
Overall, some games are really fun but for a daily mental exercise (at that hefty amount), not a good deal!. Only if they enhance the numbers of games or reduce the charges!

Thumbnail of user maryc1179
1 review
7 helpful votes
January 12th, 2020

This business is so dishonest! They renewed my membership for a year without any notice, then refused to cancel and refund my money. I checked the site today to make sure they weren't trying to charge me in the new year to find that they are now charging extra for the games that were included in the basic membership when I joined! Don't ever sign up with these scam artists!

Thumbnail of user marcof114
2 reviews
3 helpful votes
December 20th, 2021

You always get the same 3 games every day and never any new ones. It seems a bit boring after a while. Well, I joined Lumosity Premium and it is quite good. I improved my skills and it affected my work performance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user guyb189
2 reviews
2 helpful votes
January 30th, 2022

I like the games, they do challenge me. Tried same free games for approximately 1 month. I unlocked and paid for membership wanting to try some new games. After 1 week there was only1 new game. What a SCAM!

Thumbnail of user kathleenl403
1 review
4 helpful votes
July 23rd, 2020

Cannot get help with a problem accessing games! Have tried many times to get an answer to a question with no solution. With a company of this size one should have to ability to contact an actual person! Extremely unsatisfactory! Games are ok but not that great?
Will cancel my subscription shortly!

Thumbnail of user pauls504
2 reviews
21 helpful votes
January 9th, 2018

I signed up in October/17 for family plan so my wife & I could compete with one another. She became sick & unable to play so when I had the time (wasn't playing as was at hospital) I contacted them about some relief or refund. James responded by saying ( I paraphrase) "Tough Luck we are going to stick it to you" so No Refund. We are seniors on pension but this outfit won't compromise 1 little bit. Wasn't looking for full refund just some consideration for our circumstances. Don't get sucked in... their games are repetitive & support is minimal.

Thumbnail of user macleanf1
5 reviews
17 helpful votes
June 23rd, 2020

Lumosity is slick looking product, but the lack of any scientific evidence behind the games makes it a no go for me. PS4 is more useful.

Thumbnail of user jnettc
2 reviews
18 helpful votes
February 15th, 2015

Some of these games were obviously made up by men, especially the spatial details games which give you very little info & NOT ENOUGH TUTORIAL on how to play B4 testing you. Very frustrating! Hope you get more women developers on board soon. Also I'm guessing ur comparative results r NOT very accurate since ur not showing results of men & women separately. NEWSFLASH: womens brains are different than men's and we learn and think differently.

Thumbnail of user cherylb492
2 reviews
4 helpful votes
November 25th, 2019

I signed up for the "free" trial and got a $63.74 charge. I denied that charge a year ago and told Lumosity to remove me from their site. Now one year later I got charged their renewal fee of $60+. I have again denied this charge and told them they do not have permission to keep my information - period.
Interestingly, I sent them a rejection email via their site at around midnight and got a reply within 60 seconds that they would undo the charges -- they obviously get so many rejections and they have programmed an auto-reply.

Thumbnail of user dd634
1 review
1 helpful vote
December 15th, 2020

Well marketed bull$#*!. You are stuck with your genetic lottery. Playing "brain" games is stupidity. Spend your time doing crafts, reading a book, socializing or exercising with/out equipment. Doesn't that sound better than lounging on your bed and playing worthless "brain" games? A person can "act" smart, but can never be smart if it was never meant to be. Thanks to google, everyone can act smart and just like google, luminosity is making you think you are smarter by using their service. Do you really want to spend part of your life in this delusional bull$#*!? Do yourself a favor and just uninstall.

Thumbnail of user krissyf3
1 review
7 helpful votes
October 31st, 2017

The games are ok and while I do see progress, It's hard to justify such a price for a game I play for minutes each day. Every year, during renewal time, I find myself trying to justify the price to my husband and he's right... my reasons are not great. Recently I saw lifetime membership for $188... I thought, yeah I guess I'd pay $188 for life... turns out I had to pay the $119 first then $188 (it was confusing)... so it's roughly $300 for a lifetime subscription... honestly, that is ridiculous. I'm a teacher and I am used to curriculum fees even in light of this... the price is steep. I'll probably go with my husband's suggestion and just cancel, he said there are several other apps out there with similar concepts but cost less... It's frustrating though... I think it's a great idea and I'm just getting used to the games...

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2.1
241 reviews
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