Lulus

The dresses are very well made; they thought of everything including built in bra is some cases. The try-on feature is an excellent idea; specially, their size do run small, so Do pay attention to the size chart even if it doesn't seem right according to you normal size.

I orders some cute outfit from them last week for around 150 usd and woke up this morning with a 70$ Duty fee to receive my package. THIS IS HORRIBLE. You have no choice but to pay it as you've already paid so much for the package. Duty fees should NEVER be this higher for a 3 dresses. APOLDE.

Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid for the 2 day delivery and they sent me a pink, Small size dress the cheapest quality and when I emailed them to ask to exchange for the correct dress they said they can't do it and that is what I ordered when I know exactly why I ordered. Worse experience ever. Now I have to go buy another dress because they won't even exchange it for the correct dress.

If you need an outfit or article of clothing for a special occasion, look elsewhere.
The shipping takes forever!
The website said it ships in 1-2 days,
So you'd assume 3-4 days after that to get to you. Nope! It's over 2 weeks! Ridiculous in today's online shopping world. When you track your shipping the graph just sits on the same location for days and days while you're trying to figure out what else you can wear for a holiday event once you realize your entire plan is blown by their freakishly sluggish shipping.

We ordered a dress and received it quickly but unfortunately, it was not the dress we ordered. I contacted customer service and they reassured me that I would not be charged any return or restocking fees. I sent the dress back and we received a full refund in less than a week. Though our purchase didn't work this time, I would definitely shop with them again.

Miguel from customer service gave me back my full refund without any hesitation. I appreciate him for that. It's my first time shopping on the site, some of the clothes worked out for me some didnt. And I was nervous about the returns/ refund because I didnt know the policy's. Will be back shopping at lulu, thanks Miguel! Happy holidays
Phone call date: Wednesday December 13th 9:30am

I ordered a couple of curvy fajas placed the order in SEPTEMBER and it's now DECEMBER and I still haven't received my package I tried emailing them, no response, I reseted my password so I can log in and check up on my package, got an email with absolutely nothing on it just blank. My 13 year old son bought them for me and they basically robbed his money because my package is no where to be found.

I wish I had better things to say about Lulus. I bought some business casual pants on sale, and while they are definitely super cute, they're clearly made out of cheap materials. Of the three pairs I ordered, one's zipper broke immediately, and another has a giant tear in the pocket. Haven't checked the third pair but there's likely something wrong with them too. I think if you're going to go for fast fashion, you might as well go to one of the super cheap places, because honestly the quality is nearly worse.

Lulus is always a decent dining experience. We came for the prefix menu today for Thanksgiving and it was a very nice menu with many items not specific to Thanksgiving. The one issue was the 2nd course. Very strange that all three choices had goat cheese. If you are allergic to goat cheese you are out of luck. Why would a chef design a menu with three goat cheese dishes. Very odd. If someone has an allergy they should be able to do something for them prefix or not. Offer them two soups. It was just bad menu planning.

I bought 5 items, wasted $150+ and could not get a refund on any! Cannot reach customer service on chat, text, or phone call - all robots that don't connect you. Call literally hangs up after a minute of wait time. They stop you from responding on the chat by blocking your area to type. They charge your phone carrier a fee to text.
All items came super cheap - shoes looked like they had glue coming out all seems. Ordered a small dress, it was XL with a S label sewed in.
Will never purchase again. Terrible experience.

Although dresses were nice and good quality I returned as neither of them fit. Tags were still on dresses as they were only tried on for less than 5 min and then placed back in box for return. LULUs claims tags were not on dress when returned which is false. How do I prove tags were on dress? Lulus refuses to refund- will never buy dress again as there is no way to prove tags were on dress when I mailed back-- total RIP off - do not recommend if you feel dress may not fit! Terrible company.

Customer service/loyalty mean nothing to this company. I truly love the designs and overall quality but goshhh returns are a nightmare. I purchased shoes, received them, tried them on... super cute and of course kept them, read threw away a box because hey I really didnt need it.
Once it was time to wear my pretty shoes I realize they are defective, left and right simply dont match what a disappointment. Unfortunately I had to return them but guess what. They refused to accept and after about 10 emails back and forth they still want to send me back these shoes for me to keep claiming they are not resellable... well maybe you shouldnt resell defective shoes, just a food for thought

Lulus is an amazing option for and wedding/bridal events. Their dresses are absolutely beautiful and perfect for before and after ceremonies. They also sell beautiful elegant wedding dresses. Their dresses are also a perfect opportunity to buy brides made dresses. These dresses are reasonable prices and has thousands of different designs.

I'm so disappointed in myself for not reading reviews prior to ordering from LuLus. Seems to be a common issue as I received an email regarding my return and it stated that due to hair and fibers, I could only get online credit. I like many others have stated, tried dresses on once, immediately after a shower, no makeup, no deodorant, and no pets. Once tried on, I immediately put back into the packaging and box for return. These were both black dresses and would virtually be impossible not to have a fiber or hair on it. I would bet had I looked closely, I would have seen hairs or fibers upon opening, What a complete disappointment. Due to principle, I will look into options of getting my money back. And I wouldn't have given any stars for a rating but it wouldn't let me post otherwise.

Ordered 3 dresses that looked really cute online. It took several months and several emails to get them. Quality was very poor. Not worth the money I paid. I kept them because I probably would never get my money back. I wanted them for an occasion but because of the poor quality I can only use them to wear around the house. Will NEVER order from them again! Now I carefully read reviews before buying items

The sizing was all over the place and so was the quality. I didn't realize the return policy was 30 days, thought it was 60. Bought them online and after I mailed them back, they said no refund. I'm out about $500 and the only thing they offered was to "donate" the clothes. Will never, ever order from them again.

The shipping was fast, the dressed fits very well and good quality fabric. The try on service is very convenient.

I heard about Lulus through a friend and thought I would visit their site. I found items that seemed reasonably priced and on trend. This was my first time ordering clothing online. I received my orders yesterday, they came in two separate shipments - all 4 purchases fit perfectly. I am a bit hesitant to purchase anything from Lulus again however due to the duties applied and the exchange rate. You can expect to pay an additional $50 per $100 spent on Lulus items due to the conversion and when you receive the items an additional $30 per $150 for duties. So in all with two orders I feel like I spent $160 additional. I wish there was a Lulus Canada site.

Just received my purchase order and beyond happy that I could not pass up the opportunity to tell everyone! I will admit I was worried about the quality the fit and delivery I ended up purchasing a plan B and C elsewhere so that my disappointment wouldn't be too bad but when my purchase arrived in accordance to the method I chose, my review meter began. As I tried on the piece it blew my mind and exceeded my expectations-
Lulus has just gained a frequent customer! Thank you! Now for the shoes…
Carmen
Queens NY

Lulus makes their return process look easy but you will be out over $50 if you try to make a return. You get docked the shipping cost for both ways which will be over $30 (the return shipping is more expensive) and they will NOT refund you the sales tax, which is unheard of. Instead, after back and forth with them passing me to different departments because the customer service rep couldn't do simple math, they linked me a to Canada Border Service Agency's website to mail a form to the government to get my sales tax instead. They provided no guidance at all and said it was their standard policy. I've had international refunds before and this has never happened before. They always refund the sales tax. It makes no sense why Lulus wouldn't refund the sales tax and get the refund from the government themselves. This has been the worst customer service experience of my life. They don't even have a customer service phone line. I have warned all my friends and will never be shopping here again.

Ordered 2 items for a summer wedding somewhat last minute. Items arrived to my door (Canada) in 6 days.
Dress was lovely size large and shoes size 7 (fit slightly big). Long story short they were a hit! Will order again :)

I used only once, washed it according to the instructions and this happened. Also I left a review at lulus but they never published it. I learned that they're not honest with their reviews, they only publish the good ones. I won't buy again at Lulus.

Ordered a dress for wedding, weeks later was told that they messed up and don't have it in stock and they dress won't be coming. Now I'm scrambling last minute trying to find a dress.