Loot Crate

Would give 0 stars if I could. Loot Crate, regardless of covid-19 difficulties, is a terrible company that has robbed countless people of their hard earned money. Offering essentially no support or refunds for products they failed to deliver even after 3 years.

Loot crate used to be good, like, 7 years ago. These days it's nothing but junk and incompetent employees. I ordered a specialty box and while it arrived when it said it would, it arrived in an unmarked box, hastily taped shut and damaged, and there were only three items inside, none of which were packaged properly. Also, I spent $80 on this box, yet all the items inside combined totaled $30 MAX. Loot Crate is now just cheap, second-hand junk. Don't waste your time.

Every email is ignored, no reply since start of 2022.
Bought the Avatar Tshirt pack (the 5 different avatar airbender shirts) and they never arrived

At the time, this was priced at 100USD, and the best offer the gave me in late 2022 (almost two years later) was a 50$ loot crate box as replacement...

To this day, each month I will email for another update, with no reply

Marjie from their support team is either flat out ignoring me, or no one there gives a crap at all

Two things here

Licensed content - Continuously
Themed crates - This means gaming, anime, other, or general +dx

Those 2 things put Loot Crate above all others.

I have not seen a single crate site that offers these options and this puts them ahead of the rest. Yes, ship dates are a problem. However, none of this stuff will keep you alive so there is no reason for so much hate.

The anger from others stems from being so excited about getting their crate that they get impatient. I understand this isn't a good thing, but how many other sites out there do you get excited for like that?

Yes, customer service SUCKS HARD. I am not even kidding, it sucks. I have ripped their outsourced customer service a new one, repeatedly. HOWEVER, when an item comes in damaged, I GET TAKEN CARE OF. They make it right and they re-shipped my items in a timely and professional manner. Ultimately, this is what we want. To be taken care of when things go wrong.

Loot crate is not perfect. However, its the best out there.

I saw an ad for this while scrolling on my fb feed and for over a week it just kept showing up. So I decided to look into it. I saw you were able to pick from a random set of crates that fit to what you like and I found one. I have so many crates that now they are taking over my closet! I don't need to buy shirts since I get one every month! You get 5 items and I will say 4 items are awesome and most of the time the 5th item is an after thought just thrown in and kinda ok lame, but for the price I've found it's the better one out there. I ordered a few other crates and cancelled them, they cost more and you don't even get a shirt just a bunch of cheap crap. Or a box that someone looked like they went through a garage sale and sent you those items.
So from trial and error this lootbox is the best. If your issue is with shipping it clearly states they charge you early in the month around the 5th you get your item sent around the 22nd. So there is some wait.
Yes 95% of the time you get an email with tracking information. I've had to contact customer service and I have yet had an issue some times the wait time is longer but I get that auto email first then an actual person within the next few days. All my issues were resolved. I think this is a great box, my lootbox might not appeal to little little kids most items I keep in boxes and such. But they have so many other boxes to pick from. I love the shirts (I'm a girl and order the male shirts) I wear them all the time. I do wish they would stick to one brand because some are so soft and stretch lovely while other shirts seem stiff.

I ordered 2 loot boxes from them... after 6 months I finally received one of them... I understand "covid" and all that $#*!. But when they email Me saying it's going to ship here and it doesn't well ima get aggravated. Today I finally got one of them and wouldn't you know it... no t-shirt inside... I swear these people that work there or Even run the show are so dumb so absolute completely dumb that they don't even know how to wipe their own $#*!...

They show you a plethora of loot crates you can possibly get from the vault, but it's likely (like me) to get multiple duplicates. I ordered multiple in the hopes i'd receive something sweet that i didn't already have. They shipped me 4 of the exact same crate. After talking to a service rep, they took back 3 of them and promised that none of them would be the same.

Much better than what I thought would happen.

Absolute SCAM! Paid over $50 plus $25 of shipping and it took them 3 month to send it plus only got a pair of sock, a couple of pins, a digusting plush toy and a revolting plastic toy from transformer! Be aware and do not ever order from this awful company! Avoid at all COST!

I started a bi monthly subscription for wizards crate. I was charged three months in a row and only received one Crate. I complained to the company and asked for my money back. They told me it's a monthly charge. I sent the description of the box to them that says I'd be charged every other month. They refuse to refund me. I've still only received one box after three charges. So I paid $140 for one box. I went to get back into my account and they completed deleted me. I'll be contacted my bank.

I ordered the rick in morty crate in May. It was supposed to ship in july. It's now the end of October srill no crate. They stopped taking paypal because of their shipping issues. No way to get money back other than calling credit card and disputing. They have no customer service at all. 2 weeks for a computer generated response. Every month a new excuse for when it will ship. Don't waste your money!

Worst company to deal with. Purchased a subscription Loot Crate series for my son, nothing but delays and then unfulfilled promises. I initially contacted customer support and they said there were port delays. The delays kept growing. Eventually, they stopped responding to the support requests and said "here's the delay FAQ, look their for updates" Eventually, the series stopped appearing on their FAQ and then they stop responding to your support requests. Maybe they are inundated with everyone's complaints? Who knows, but save your money and don't buy from these scam artists.

Its been over 18 months and still haven't received 1 single email about the product i purchased, all referred to the shipping dates they state. For what all its going to tell me once that date is up its going to get updated with a farther date out, lack of communication from this company is a joke. For them to take the money and not update you as a custom pretty sad and joke this company should be sued

I initially subscribed because of the recent transformers movie that came out back in summer 2014. I thought getting a neat shirt and some cool stuff each month sounded very appealing. Then there were a few months where the boxes came with a bunch of useless crap that I had no need nor interest in. I stayed a few months longer until i realized i was just throwing $20 away each month for stuff i would have enjoyed when i was younger.

If there were a way to customize what you're interested in so you can get stuff you actually want, I may check it out in the future.

Very cool service nonetheless, just not for everyone.

Very disappointed. I'm from the UK and waited many months for my crate to arrive. Not worth the wait. Only received four items, not worth the price at all and this is coming from a die hard fallout fan. Words cannot describe how disappointed I am!

They did not fulfill my order correctly and responded with
"Unfortunately, we can no longer process replacements as of the moment since we're still catching up with the back orders."
I ordered a "large" and they sent a "medium." I even offered to take an XL, if they had that. I'm not asking for a replacement, I'm asking for the correct order. Loot Crate refused to send my correct order because they're busy not fulfilling other people's order if you look at their Better Business Bureau page.

I enjoyed the experience of loot crate, getting a box every month, I needed tshirts. It was fun.
Would I subscribe for another year... no, even though I enjoyed the subscription it was more fun shopping.!

I ordered the Marvel 80th Anniversary crate in Nov. 2019. Never got it. I'm sure many can relate to seeing only Loot Crate You Tube Reviewer receiving them. Updates were rare & vague. Eventually they offered credits, but then those disappeared, and other crates to pick from, none of which I was interested in. And don't even get me started on how the Firefly subscription went to hell. I've been trying to get a refund for over 2 years now on the Marvel crate... they promised, but didn't deliver. Again. Now, they just ignore my e-mails. Is there a class action lawsuit looming?

I signed up and have been receiving loot crates since July 2015. I have never had an issue with receiving a late loot crate or missing crates. All of the product in the crates arrive in perfect condition.
Not every crate has super awesome things in them, I will say that. Loot Crate does announce a theme for each box so you can decide to get that box or skip it. Mostly the disappointment comes from not being interested in the theme enough to appreciate the products in a particular crate, but that's not Loot Crates fault, I have the option to skip if I want to.

To address some of the negative comments - All of the subscriptions auto-renew, meaning that once you sign up you will automatically be charged on the 5th of each month for that months crate. There is no scam, it was pretty clear when I signed up it would auto-renew. Also if you log into your account, under manage account and then under your credit card information, there is a cancel subscription button. Be mindful though that if you only want to get a particular month you will want to cancel before the 5th of the next month so that you are not charged. You will be charged automatically the first time you sign up so you may just want to wait a couple a days and then cancel if you just want one month with no auto-renew.

As far as customer service, I will say I have not received a shipment confirmation from them since I signed up. I have seen this complaint show up on social media sites, so I know this is a known issue. I would like to see them get that straightened out so that you know if your crate has actually shipped. You also cannot see the tracking number on their site under your account info for the latest shipped crate, only the tracking info for the first crate you received. I did send and email to customer service to address this and got an automated response that they can take up to 48 hours to respond to an email and today I got an email stating they they were backlogged with issues and that it may take a little longer and then pointed me to the FAQ to see if that answered my question, which is a little silly because I already went through the FAQ before sending them an email.

But overall, I think this is a good box for 20 and 30 - somethings, since these items are mostly little collectibles and baubles to put on your desk, there are some kid type stuff, but it's mostly for adults. And they do have a theme that will help you decide if you want a crate or not. Little kids, maybe not so much, but there are other boxes such as Nerd Block Jr that may suite the under 12.

Subscribed in April and received the first crate six months later. Aswell was charged after six months again to renew my crate after not even receiving the crates I payed for.
Really bad customer service as they only responded to my emails when it was about my payment method not working for the new subscription.
I hope I'll get my refund. Thats the least they can do.

My experience with lootcrate was 100% awful. I never recieved what I actually ordered, instead i receieved 3 boxes of JUNK more than 2 years after I placed my order for a single specialty box, and it took so long for customer service to even respond their refusal to help that they may as well not have responded at all. I was scammed out of hundreds of dollars, my time was wasted, and not a single person was competent, let alone helpful. I will NEVER do business with this company again, and actively tell people to avoid the company. Worst shopping experience ever!

I ordered a 3-month subscription back in November 2021 for my son's Christmas gift - still waiting almost 8 months later. Not only am I still waiting, after I cancelled my order so I wouldn't be charged for another month - they charge me for a crate I never ordered. Absolutely ridiculous. It has been one disappointing email after the next - I've been sending emails since February 2022 and nothing has been done. So to recap - I paid for a product that I've never received and was charged for a product I never ordered - sounds fishy!

Loot Crate is a $19.95 (including $6 shipping) monthly subscription box for geeks and gamers. The boxes are themed and it includes things like collectibles, t-shirts, buttons, and stickers. Recent themes have been: Cyber, Unite, Fantasy, Covert and Play. The last 3 themes have really been a miss for us, but we expect July's theme, Heroes 2, to be a better fit for our house. (Loot Crate's Aug. 2014 box theme was Heroes, which we really liked).
It seems like recently a lot of the items are Loot Crate exclusives, so it is often hard to price out. I also feel that the boxes now include a lot of small junk items instead of fewer quality items we used to receive. However my son still enjoys receiving this box, so I think we'll continue our subscription for a couple more months to see if it improves. Although I will say that we recently subscribed to Sports Crate which quickly became my husband and son's favorite subscription box.

I ordered the loot fright which is supposed to be shipped very 2nd month but haven't received anything since October 2021. Have emailed them many times and they keep saying it's "coming" next month. But no surprise it never does. Trying to get my money back now but it also seems to be a challenge. It may be tempting to buy but DONT they don't care about getting the product to you or any of their customers.