• Web.com

Web.com

Corporate Values

Overview

Web.com has a rating of 3.29 stars from 3,217 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Web.com most frequently mention customer service, great experience, and new business. Web.com ranks 2nd among Website Design sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 48%
Positive
612
Neutral
186
Negative
476
22
See all photos

What reviewers want you to know

Positive highlights

  • Great so happy I can chat anytime with customer service.my first website and online store so I have many many questions
  • Thank you for providing such a fluid and easy platform to create a web site.

Critical highlights

  • I am trying to put in a new credit card number and it is rejected every time.
  • I purchased google workspace when registering my domain names and have not yet been able to use it due to an error.
How would you rate Web.com?
Business's Favorite Review

“Customer service is awesome”

Brandy E.
10/11/22

Customer service is awesome. Love the templates provided and how easy it is to create a wesbite.

See full review
Top Positive Review

“I know nothing about setting up a website but web.com...”

Kathleen H.
1/15/24

I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.

Reviews (3,217)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (283) credit card (63) domain name (49) web site (77) web page (34) customer support (34) ssl certificate (16) tech support (20)
Thumbnail of user kathleenh1925
1 review
0 helpful votes
January 15th, 2024
Verified purchase

I know nothing about setting up a website but web.com has it simplified enough that the average basic educated human could do it. So far so good and affordable.

Reason I chose this business:

Affordability

Thumbnail of user carolh2740
1 review
0 helpful votes
March 7th, 2024
Verified purchase

The ability to navigate and customize the website is somewhat challenging. There are sizing and fonts that I would prefer to have ability to get/do that I cannot. Also, the font colors are limited. Otherwise, I like the templates and ease of publishing.

Reason I chose this business:

It was provided through my Zenbusiness purchase but, I would utilize it again independently.

Thumbnail of user kimberlyw2460
1 review
0 helpful votes
February 20th, 2024
Verified purchase

Its fairly easy to use some things can be confusing but that's normal. Most importantly is affordable

Reason I chose this business:

I wanted to give it a shot

Thumbnail of user sherwing9
1 review
0 helpful votes
April 14th, 2023
Verified purchase

Very easy to use. Love templates and other added features and that I can even get my domain in same place.

Reason I chose this business:

Special promo with domain

Thumbnail of user leed578
1 review
0 helpful votes
December 7th, 2023
Verified purchase

User friendly with many great features. Keep it simple, make it elegant, create drama. Whatever your preference, web.com provides the tools, and if you choose not to be the one to create the website/blog, they have web designers. Checkout the great packages available. Yup! I'm just a customer.

Thumbnail of user terrencek54
2 reviews
0 helpful votes
January 27th, 2024
Verified purchase

The site builder is a little bit clunky and offers very limited functionality as far as where we are allowed to place certain blocks on the page.

Reason I chose this business:

They had the best combination of things that I needed for the price point, and I hate GoDaddy.com because they're overrated.

Thumbnail of user haleyr125
1 review
0 helpful votes
March 13th, 2024
Verified purchase

Not as many features as i thought there would be. Like a way to categorize stuff in your shop.

Thumbnail of user laurenm1391
1 review
0 helpful votes
January 18th, 2024
Verified purchase

The phone call was very helpful to me! Offered all the help that I needed. Keep up the good work!

Thumbnail of user hughm233
1 review
0 helpful votes
November 1st, 2023
Verified purchase

The best web provider I've ever worked with. They have helped me develop two websites. Great DYI web builder. Superior customer service! They are always there when you need them.

Superior!!!

Service
Thumbnail of user richardj1979
1 review
0 helpful votes
January 31st, 2024

I received a good price from them for my website, and now I know why. I had an issue getting my site registered with Google's search engine. I called web.com's tech support for help and was told if I wanted to register my website with any search engines I would have to but another service from them at a monthly cost MUCH higher then the website. So basically they sold me a car with no engine. If I were you, I'd find a reputable company to do business with. Unfortunately I paid 2 years in advance for a website I can't do anything with. It's sad that the law let's companies get away with ripping people off.

Products used:
This is a service, not a tangible product.

Thumbnail of user ernesta149
1 review
0 helpful votes
September 23rd, 2023
Verified purchase

The platform is finicky. We have experienced a number of glitches and obstacles. I'm not a fan.

Reason I chose this business:

It appeared to be a quick and easy solution to our need for a website.

Thumbnail of user mikec3099
1 review
0 helpful votes
March 25th, 2024
Verified purchase

You have gone Live with my new Web Site on Monday March 11. I have not been able to access email since then and have been calling since then to get this fix. All my documents and contacts are on my email. I have to sign and send contacts out March *******@1pm for tenders and I cant get in to emails and no one is helping or taking this Seriously. I'm at risk to lose Hundreds of Thousands of Dollars. Not Happy With the sense of Urgency on your part

Reason I chose this business:

Web.Com did my old Web Site in 2008 and Redid new web site over the last month I'm not pleased

Thumbnail of user johng6378
1 review
1 helpful vote
July 14th, 2023
Verified purchase

I cannot access my website builder and no one on the chat seems to be able to help or explain why. Worse, I've just discovered I cannot access my business's email, and I am unable to set it up because the Hosting option seems to be timing out every time I attempt to do so. As is, I'm seriously considering calling Web.com a write-off and buying a new domain name. The only thing stopping me right now is I have business cards printed with my email address (which worked_fine_ at my other hosting company).

Thumbnail of user adamsa24
1 review
0 helpful votes
March 30th, 2023
Verified purchase

SEO rep was extremely helpful, patient and easily understood. Unlike a two hour ordeal the day before with a group in which there was a communication barrier, unbelievable noise in background and had no idea how to solve my issue.

Thumbnail of user mistyp146
1 review
0 helpful votes
November 4th, 2023
Verified purchase

Only one request per day gets done. Forget putting in several requests at one time.:-(

Thumbnail of user patm1156
2 reviews
0 helpful votes
September 21st, 2023
Verified purchase

So far so good. Great knowledgeable staff

Reason I chose this business:

I used them in the past

Thumbnail of user territ366
1 review
0 helpful votes
April 10th, 2023
Verified purchase

I am finding web.com BY FAR the easiest site for me to set up my new store. I am loving it!

Reason I chose this business:

To finish setting up my store in order to publish.

Thumbnail of user garys3024
1 review
0 helpful votes
October 9th, 2023
Verified purchase

I need to separate my services into two tabs so they can be seen, but I dont know how

Thumbnail of user stephenb2962
1 review
0 helpful votes
March 4th, 2024
Verified purchase

So far, I have been completely impressed with Web.com. For a small business just starting up, I would highly recommend looking at web.com.

Thumbnail of user juliew1519
1 review
0 helpful votes
March 15th, 2023
Verified purchase

Still need someone to reach out to me today regarding all that we were working on in our package - thanks,

Thumbnail of user javaughng
1 review
0 helpful votes
January 22nd, 2024
Verified purchase

I've been waiting for months for the tech team to transfer my domain from GoDaddy to Web.com. I've also opened up numerous tickets with the company all telling me that it'll only take a few days or they had to transfer the issue up to a different department just for me still to not have any answers or solution. I ended up having to purchase a 2nd domain to troubleshoot my own issue. This was extremely frustrating...

Beside that though, I think the web building software is sufficient in doing everything I needed done.

Reason I chose this business:

I was looking for an Ai powered web designer and google brought you up high in the search ranking. However after I purchased your package I realized it wasn't actually what was advertised and ended up designing it myself.

Thumbnail of user michaels11675
1 review
0 helpful votes
September 19th, 2023
Verified purchase

Web.com increased the loading time for my images, without sacrificing quality.
They did a great job. I would recommend Web.com

Thumbnail of user lauriel457
1 review
0 helpful votes
February 26th, 2023
Verified purchase

Building got easier and easier. I wish they had spell check

Reason I chose this business:

I needed to build a site and didn't want to pay someone.

Thumbnail of user abdullaha833
1 review
0 helpful votes
March 7th, 2024
Verified purchase
Thumbnail of user montgomerym18
1 review
0 helpful votes
August 7th, 2022

Thank you! My gratitude hopefully is known. The hard work everyone has done is much appreciated. Enjoy your day.

Service
Value
Quality
Thumbnail of user erinnh1
Reputation T. – Web.com Rep

Hi Montgomery,

Thank you for your kind review!

DJ
Customer Advocate at Web.com

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Web.com offers an award-winning website builder, as well as website hosting, domain name registration, and other digital marketing services. Web.com serves as an empowering partner for very small to small-sized businesses and entrepreneurs, aiming to establish and grow their online presence.

Recognized as the 'Best Overall Website Building Platform' by Big Excellence in Customer Service, BIG Innovation, Web.com excels in delivering seamless, user-friendly website building experiences.

The company's holistic service suite extends beyond its primary website builder. Secondary offerings encompass expert services, domain name registration, and a broad spectrum of marketing tools, integrating elements such as SEO, PPC, directory listings, and email marketing. These products aim to equip businesses with all the resources needed to thrive in today's digital world.

Founded in 1999, Web.com has an established reputation for assisting customers in succeeding online. Notably, its Online Store Builder was lauded with the 2023 People's Choice Stevie Award, highlighting the company's proficiency in comprehensive online store and eCommerce solutions.

Web.com's mission centers on being the go-to partner for all online presence needs, ensuring personalized support and comprehensive product offerings that meet diverse business requirements. From securing domain names to launching online stores, Web.com is committed to helping businesses grow and succeed in an increasingly digital world.

Business History

Web.com provides a full range of Internet services to small businesses to help them compete and succeed online. Web.com is a one-stop-shop meeting the needs of small businesses anywhere along their lifecycle with affordable, subscription-based solutions including domains, hosting, website design and management, search engine optimization, online marketing campaigns, local sales leads, social media, mobile products, and eCommerce solutions.

Web.com is a brand in the Newfold Digital portfolio, that was founded in 1999.

Company Representative

Thumbnail of user erinnh1
Reputation T.
Typically does not respond to reviews

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