Detailed Rating Summary
This was my first time ordering from Light in the Box, and unfortunately it wasn't a good experience. Everything took a long time to arrive and the items, especially the tops were all way too small. After reading other reviews, it doesn't sound like it's even worth trying to send the things back because it will be too expensive and too much of a headache. I wish I would've researched more before ordering. Don't let the seemingly low prices fool you - this company isn't too be trusted.
I RECENTLY WROTE A REVIEW PRAISING THESE IDIOTS....., NEVER EVER AS LONG AS I LIVE..will i ever shop there again, after re-sending my item, (cause the first one was sent somewhere else) i got charged 16.50 pounds for receiving my item after already paying for shipping...DHL was the courier..... i paid for royal mail to deliver my item light in the box contacted DHL to deliver it NOT ME...i have complained to DHL but they are insisting that i pay them for handling my goods which was a tiny parcel that could of been posted through the letterbox...i could of bought my item FAR cheaper in the UK than what it cost to get it in my hands...and concerning the item.....ITS ABSOLUTE RUBBISH...for your own good and if you respect you hard earned cash do not waste it on these money grabbing FOOLS........they have no respect for their customers and their customers have no way of getting in touch with them.....they previously said we have sent you your replacement item by fast track on us (that's when i could get in contact with them).. and "PLEASE" "could you write a good review about us"...get stuffed i say ......why what have they done for me except cost me a lot of my hard earn money for crap...
Tip for consumers: YOU NEED TO AVOID THESE SCAMMERS...Ask carol about LightInTheBox
I bought some "GEL" nail polish from these folks. My order took 6 weeks to arrive, which was rediculous! When it finally arrived, I tried it. The nail polish was like colored water, not "gelish" at all. Waiting for it to dry, after 10 minutes, still wet as water, 20 minutes still wet as water, 30 minutes still wet!! Do not buy from this site, they don't care how long it takes for you to get your merchandise. The "GEL" nail polish is not gel, just colored water that never dries. They didn't say on their page how long it would take to receive my order. Made a bad review on theri page, and of course they removed it
Even before placing my purchase trying to contact them was near impossible. I still have yet to contact them but because I really wanted the dresses I bought for my wedding I still placed my order with EXTREME sceptisim. I went through a third party when placing my order because I trust them that much. I just really hope I don't regret that decision.
I ordered three eyeshadow palettes from the "Light in the box" app and I have not received my package. This is not the problem to me because I know that these apps typically take 20-40 days to ship items so I know what to expect. What I didn't expect was to look at the tracking number to discover that it says my package was delivered in the completely wrong country. The customer service is terrible so I don't expect anything to come from this but I just want any prospecting buyers to beware. I neglected to educate myself about just how terrible this company is
Bought $61 worth of tops.Very weird sizes. I wear a 12 or 14 top (large or extra large). So the biggest size they have is 3X. According to their charts, my measurements. (I've never worn bigger than a XL!) So I get them and they are all so small they don't even go over my boobs! Tried to return them and they said the postage to return them would be nearly the price of the products. I'd get >50 to $1.00 per item back. so they say, just give them away. It would be more cost effective. So beware of buying from them. If you aren't a size 10 or smaller, they probably won't fit, and you will be out the money. My daughter ordered a dress from them. The zipper only went up half way and got stuck. Same situation. Pay a fortune to return it even though it was defective! Getting to the refund site is nearly impossible, too. And they only let you do one item at a time, even if you want to return the whole shipment!
Bulk bought 150 rear bike lights and 72 of them didn't work. At £1+ per light, this certainly isn't cheap compared to other sites, so I was extremely disappointed. Clearly there is something wrong with the product, so I created a 'ticket' to get in contact with customer services to try and get things resolved.
They advise me to send the ones that don't work back so I can get a refund for the ones that don't work only. So I have to pay for postage to Poland, which I think is very unfair, seen as almost 50% of the products I bought are faulty. Something which is not my fault. I also wont be getting my refund for weeks.
They tell me: write down the order number and RMA code on the front and inside the package. Ok fine - but they gave me 72 individual, non-sequential codes to write for each individual faulty bike light.
I feel this was a way to deter me from sending the faulty items back and getting a refund. Seriously shocking, unfair and unhelpful customer service.
After replying explaining that there isn't enough room to write all 72 codes, and frankly this is something I don't wish to do anyway, they THEN choose tell me I can write only 2 if I want.
Also, their ticket responses had sarcastic undertones. I feel like I've been done over.
Would like to add that a customer service representative got in touch with me after seeing this review and I received a refund for my postage and for the faulty products. I feel it's only fair to say this.
This is my final of three reviews for Light in the Box. My first review incorrectly claimed it to be a sham operation. As soon as that review was posted, a representative from Light in the Box wrote to me, quickly resolving my conflicts in a very satisfactory way. I have increased my rating from one to three and now four stars, because of the excellent customer service I have received. I believe that the quality of a company is usually directly related to their customer service.
The fifth star is missing for three reasons future customers ought to be aware of:
1) This company is located in China - therefore telephone communication is not available. It's a little complicated, but you can reach them by following the directions provided here: http://www.lightinthebox.com/knowledge-base/c1192/a2974.html - you will need your ticket (or order) number. You should probably receive a response within a 24-hour period - 48 hours if there is a holiday. If you are not able to understand the directions of how to reach their customer service, you could probably reach them through this site, since they check it regularly. Be sure to include your order number in your correspondence.
2) Because they are located in China, you will need to allow extra time for the products you order to arrive at your door.
3) I ordered clothes and was disappointed that our U.S. sizes do not correlate with China's sizes. The items of clothing I received were about 8 sizes smaller than what I anticipated receiving.
There really is a human being that you can communicate with regarding your orders, and she speaks excellent English.
I am very impressed with this Site Jabber. I was venting when I first wrote, never thinking for a moment that anyone would read what I'd written. And so I must compliment this site - it really provides an excellent service!
I ordered wedding favours from this company. They arrived and how disappointing. What I ordered were 36 delicate little tins, champagne ribbon and champagne vintage flowers . What I got was bent tins, yellow ribbon and all the tins had squashed flowers( not the same colour as advertised )Goodbye $90AUD. I can't believe the quality of the product , it is extremely poor none of the lids fit the tins and the ribbon and flowers on top look cheap & gaudy!. Really disappointed with the product, it's companies like this that give internet buying a bad name. Ive sent in a request to return the goods but from all the reviews I read (should have done it before I wasted my money) I don't expect much of a response.
Tip for consumers: My tip would be don'tAsk Rae about LightInTheBox
I rated two of their product 3stars, 4stars(actually not bad rating, it is not 1star at least) and they took out my honest review on the product such as "this dress makes you look fatter if you have bigger chest, since it is A shape dress" . I asked them to put my review back into the product page but they ignored my request.
Ordered plimsoles exactly following the guide on site.
Acknowledgement of order took two weeks.
Order arrived over a month later. Shoes far too small.
They would not refund full price despite their error. Problem exasperated by their lack of communication to my inbox, they only communicate via their website so you have to log on to check for responses.
Dire service and ripped off.
Custom ordered a CHIFFON wedding gown. I received a gown that was made from a heavy polyester material. The gown was advertised as being CHIFFON and Advertised in the beach wedding gown section. The company refused to refund. Stating the gown was a custom order. Yes it was a custom order HOWEVER the company did NOT send me the gown they advertised
How do you order a pair of black slip on tennis shoes and end up with a pair of checkered high tops in a child size? I suppose I'll get the generic response for this review. I have filed a ticket, sent pictures of what I received and the bar code. I'm going to give it another day or so then I will be contacting my credit card company. You guys need to get it together. From what I've read you guys are a big disappointment.
That is the review I wanted to post on thier sistem, but it doesnt allow me to do this. Hi, I hope you will not fall into this system. I paid for the product and expedited shipping. I received in 1 month a product that cost 2.5 times less expensive than what I paid. The only solution resolution center was re sending to me is to send product back to China that will cost another 200$ to receive a refund. I paid insurance for taxes, receive bill from DHL more than 100$ with no refund from the system. Be aware it is only pictures that you are seeing and paying for. And I am going to post it on any site that contains fair review of your service. Thanks god I didnt order anything more. I could have lost so much money.
Why did I ever need to respond to a 'ticket' for my complaint on a DESKTOP computer while I bought those dresses on my MOBILE? Don't 'sincerely apologize' to me. As from what I said from my last review, I'm off to Spain tomorrow for the photoshoot. Nothing could be mended. Oh yea, you want me to get you back a satisfactory review here and there and on other reviewing websites? Do me a full refund. You've got my email address and it's your company who should be contacting me directly if you wanna 'apologize SINCERELY'
After arguing with 3 different customer service reps my case was finally escalated to a supervisor. That supervisor was able to waive the return shipping for the item that they had incorrectly sent me. I specifically asked if they even had the item that I ordered, and it took a few days to check with the supplier. Once they confirmed they had the item, they asked me how quickly i needed it.. ( when i originally ordered it ) They also sent me the item I originally ordered. & offered me a $10.00 credit on any item over $ 20.00. Im glad I got my item, But after the hassle of the entire ordeal the credit will be useless, as I wont be ordering anything else.
I ordered an item, The item I ordered was not what was shipped to me. It was to be a velveteen lined winter hunting jacket & trouser style winter hunting pants- both waterproof. What I received was a silk lined coat & bib style pants. I contacted the customer service department to let them know of the error.. and my item that I paid $83.81 total with 11.99 shipping they are offering a refund of $ 65.69 after taking out $ 6.40 for return shipping. So I lose almost $ 20 because they shipped me the incorrect items? They way I see it the customer is being punished for the incompetence of the seller. Worst customer service experience ever. Plus I will have to wait until it is shipped , delivered and inspected plus 5 days before a refund will be issued to me. Not a happy customer at all. I have made many online purchases for a variety of items. I have never had this much of a issue with a mistake that could easily be corrected by holding up your end of the purchase & sending the correct item in the first place.
Tip for consumers: Ive attached photos of what i have ordered.. & what was shipped.. The evidence is clear..Ask Krissy about LightInTheBox
This is hands down the worst online company I have ever bought anything from. I ordered a dress which was too small so I requested for either a refund or an exchange. They said they do not do refunds and they thanked me for understanding. The dress was $62 and after taxes and shipping I paid them $105. If that isn't insult enough there is no way to contact them. No number just an email which doesn't always get a response. Horrible company don't buy!
I would never advise anyone who actully wants their purchase to buy from this awful company.
My mother and I ordered two head pieces for a wedding, and even payed the full wack of £12.? For it to be delivered in 3-4 working days. Well over a week and the morning of the wedding- STILL NOTHING
Also sent TWO tickets in panick asking about it and never recieved a reply
For the sake of a extra few poinds I would goto more reliable websites to ensure you get what you pay for abd actually arrive after paying a lot extra to ensure this.
Stay well clear- I will be puttibg reviews on any sight to save people the hasstle
A few weeks ago I wrote a review about LITB due to a problem I had with my purchase. The customer service contacted me shortly after that and we were able to work out a solution for the issue we had. I'm now very satisfied and happy with LITB and the promptness and efficiency of their Customer Service!
This is a scam company. They did not ship what I ordered and wanted me to ship the wrong product back to them at my own cost in order to get my money back; OR they proposed a credit on my account with them (with an expiry date) that I can used to apply on future order. I didn't want to pay for the shipment when it's not my fault so decided to take the credit on the account.
When I tried to use the credit to pay for my new order, it didn't let me complete the transaction. I emailed asking for support for over ten days and they kept sending me irrelevant responses and asking me to pay for the full amount and then get the credit back later. After 10 days then they stopped responding to any of my question completely. So, it turns out that it was just a fictitious credit on the account that you cannot use. They just stalling so it becomes expired.
I purchased my dress from Light in the Box and after telling people I bought it online they were a bit nervous for me but I felt confident. I received the dress as scheduled. The quality of the fabric, sewing, and all together look of the dress was much more high quality than I was expecting from a dress bought online.
I was initially a bit frustrated though because my dress was too big and did not match any of the custom sizing from my order. Rather too big than too small though! I proceeded to try and contact the company about having it altered. I found two options, to send it back and have it corrected for free or to have a local tailor alter it and they would reimburse me the cost of alterations up to the price of the dress. When I tried to fill out the form, it would not let me submit. At this point I was quite frustrated and did not think I had made a very smart move buying the dress.
I contacted the company directly about the issue though and they were extremely helpful!! They responded with in four days and looked into the problem on their website with submitting the form online. They also told me to send a picture of the receipt in from my local alterations and reimbursed me the cost of my dress within three days, leaving me to only pay $12.00 for my alterations I found a wonderful alterations place.
Overall, my experience was good. I was disappointed by the sizing I don't think this is always the case but very impressed with the delivery timing, quality of the dress, look, customer service, and cost. I would buy from them again and even repeat this process. Buying a dress in a store is much more expensive!! If you go this route, I suggest looking in stores and getting and idea of what you like, your size and having professional measurements done, then finding your dress online with enough time for alterations if necessary.
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