Las Vegas, NV 89109
I ordered 2 shipments containing motorcycle helmets. womens boots, a woman's leather jacket. The jacket and boots did not fit so I followed the directions on the return and never received the exchanged merchandise or credit for the return. I sent countless emails and left numerous messages on the only number available on their website with no response. Finally, a year and a half later our helmets have been recalled. Using the customer service number that was included in the return info from Fedex, I was actually able to get in touch with a person. She could not answer any of the questions I had concerning the recall nor would she help with my concerns from previous orders. Buyer Beware!!!!! DO NOT order from this company!!!!!!!
This is the worst business I have ever dealt with. I ordered a leather motorcycle jacket in size 5x. I received it and coudn't even get my arms in it so I called customer service to get correct size. They told me to measure the jacket and send them the pictures which I did. They said this would be the only way they would pay for return shipping if they discovered the size was incorrect. Well guess what? The jacket said it was a 5x but was really a 3x in true size and they did not have anything bigger. They then sent me the return shipping label as I had asked for a refund. I received the label and promptly shipped back on 3/17/17. They did not receive it until 3/31/17 via fed ex I might add. Today id 4/11/17 and I am still waiting for my refund. I called and waited on hold of course for 35 minutes and finally got a person who goes by the name Val who proceeded to tell me what I already knew, they received my return on 3/31/17 and it takes 4-7 business days to refund. I asked to speak to a manager and she told me to hold on. When came back to the phone she stated they are going to process the refund but today is the 7th business day. I asked what happened to getting a manager and she told me she is a manager yet would only tell me her name was Val. I asked to speak to the Frankie which is the person I had been dealing with throughout the order and return but he was too busy. Next step for me is complaint to attorney general and BBB along with every bad review I can post!
For three days I tried to place an order to ship international, but it kept failing.
Finaly called their customer service and the young lady I spoke to could not give a crap about the issues and kept trying to get me off the phone as it seamed she had other things to do.
Tip for consumers: Find another supplier
Bought a leather jacket in December. Zipper is defective. Emailed them for a repair or replacement. Return email thanked me for my interest and concerns, and then advised me warranty is over, cant help you. Terrible customer service. BTW, jacket made in Pakistan. Wish I knew that before purchase.
I order a leather jacket according to their "sizing charts" and it was WAAAAY to big. Now, it's going to cost me and arm and a leg to return. Also, the jacket barely resemble the picture in the site. Very unhappy. I won't be dealing with them ever again.
Although the merchandise featured on their website photos looks good, that is NOT
what they ship! My sister ordered jackets that arrived in horrible condition, as if
they had been wadded up in a ball for a long period of time. They had deep creases
all over, at strange angles (not from being neatly folded). Leather conditioner did
not improve the appearance of the jackets. The sizes are CHINESE, which are different from American sizes. Everything on LeatherUp's website is a lie, from the
photos to the inaccurate sizing. They do not offer a shipping return label. In fact,
their customer service representatives offer NO ASSISTANCE AT ALL!
I ORDERED THE SNOWMASTER HELMET WITH BLUETOOTH (ARRIVED TO ME DAMAGED). THE HELMET FELT CHEAP AND WAS NOT MADE VERY WELL. THE BLUETOOTH SYSTEM WAS HORRIBLE. CAME WITH MISSING HARDWARE AND WAS DAMAGED IN THE BACK OF THE HELMET. THEY SAID I REMOVED THE PLASTIC FILMED AND IT LOOKED USED. IN FACT I DID NOT USE THIS HELMET. THESE PEOPLE ARE SCAMMERS. THE FACT THEY ARE IN LA IS ENOUGH SAID.
I purchased a helmet and bluetooth speaker system that attaches to your helmet. After opening the package and trying the bluetooth system on the helmet, I found it uncomfortable and I couldn't hear it over the engine. So naturally I called to see if I could return the Bluetooth set since I'd never use it. They told me to ship both helmet and bluetooth back (even though I wanted to keep the helmet).
A few weeks later my package arrived just as I had sent it, with helmet and bluetooth included and no refund (goodbye $30 in shipping) . I called them again and they said when I opened the packaging I voided my ability to return the both items (would have been good to know ahead of time)... but just to clarify how this return policy works, simply by opening a product and finding it doesn't fit, doesn't work, isn't what you want etc., you negate the ability to return it. Well how do you know if it works/fits if you can't even open it! Why not just say - no returns/exchanges!
Not only that, but the "manager" gave me the run around on the phone, saying they'd take care of it and get back to me, which they never did. I know they're cheaper than other sites online, but don't expect any kind of return/exchange... just assume what you get is what you get.
Purchased boots for my husband for Christmas in November. They did not fit so I returned the boots for a larger size at my cost, which was over $20.00 since I was shipping from the east coast. Received an email saying I have a store credit. Called customer service and told them I wanted a larger size, not a store credit. I was told the larger size is no longer in stock, so I asked for a refund. Was told no refund can be given because it was over 30 days since I purchased the boots and I could only exchange the boots or get a credit. My husband only liked the one pair of boots they have. He does not own or ride a motorcycle so the store credit is unless to us. I was told I could give them my email address and they can notify me when the larger size boots come back in stock. Who knows when that will be! They are thieves that take your money and give you nothing in return. When I asked to speak to a supervisor she said she was a supervisor. She did not care about helping me at all. Of course not, they have my money. I will never even purchase anything from them again!
Horrible customer service! Sent four emails to their customer support email and never received any response. I found a phone contact number and reached out to them today by phone. Not only was the person very rude, but she could absolutely care less that I was not pleased with my purchase. She agreed that the helmet should not make a whistle sound but then followed up by saying "because it was worn once we cannot take it back"...my question is..."how do you know it whistles unless you try it out on the road". Guess I should have had my son run around the yard at 40MPH to see if he heard anything. Live and learn...they won't get any more of my money and I would suggest ordering from any other company than this one for your motorcycle needs. Way to many choices out there to deal with a company who does not stand behind their product!
very very poor customer service.....sent 3 emails--all responded w/ same cut and paste from web site. Tried chat--had the most rude exchange w/ Val...phone the company. apparently only "Val" works there. She refused to connect me to management or provide any info as to how I could contact them.
I purchased a xelement armor motorcycle jacket from leatherup in December 2016 for my husband's Christmas present. The jacket was made in Pakistan of very poor quality on the second day he wore it the jacket zipper pull came off when he tried zipping it up. when we inspected the jacket stitching was coming undone and the snap buttons that hold the inner liner and the jacket together had a broken button. I contacted customer service and they told me to send pictures they sent me a return label and it is currently being inspected by leatherup. The customer service rep said, "after they inspect the jacket they will repair the jacket or replace it if it's not repairable." I am not satisfied with either out comes because if the jacket is repaired it's still defective in my opinion so I know I will have problems with the jacket later down the road after the 30 day warranty expires. Not only that since it's an armor jacket and its poorly made how can I feel confident and feel safe that my husband is going to be even slightly protected if, GOD forbid he was to go down. Funny thing is I read many reviews on their website about the jacket before I purchased it and all were positive, then I went through the reviews yesterday and went through all the pages of reviews and every single one was rated either a 4 or 5. I really wish I would have seen this site before I purchased from them so if your reading this all these people who have posted are not wrong!!
Archaic and long drawn out, unnessesary work for return policy. Websit and link had no item numbers on a specific leather coat. Website was down so I had to call in the order with only the very specific description. Confirmed and asked several times if this was the correct item because mine would not go through online and there was no number. "Yes". Are you positive? "Yes". They send a confirmation by email. I checked my mail 20 minutes later and had the confirmation and shipping info as shipped. All within 20 minutes. Great for shipping but not for time to correct their mistakes. Long story short-wrong coat sent. After a phone call and at their insistance, emailing them the link for proof, emailing them 6 pictures of the picture and description of the coat on website with no item number for proof, an email they are working on it, and a phone call saying they are not responsible because a confirmation was sent with the item number (remember there was none on the website) I have to send it back on my dime and they will refund after they receive it. Julio says he is part of management and he checked with upper management to get me a return label. No go! In order to get any more info or talk to upper management you have to write to them and again send everything to them and state your case. More time just for them to say? No. It's a waste of time talk fest and they don't care. I'm just going to sell it locally with a warning not to buy from them again. And a warning on every social media site I can not to use this company.
Ordered a Hawk helmet, modular.
Arrived in timely manor. When I opened it one of the modular lock pins was broke. Called customer service. Outstanding service. Next day had return label in email. Sent broken helmet back and same day got notice new helmet on way. Am very satisfied with leather up. Would order from them again.
after receiving my order i had to return boots at my expense,no problem. second pair of boots too small so i paid to return them. I bought a pair locally and 2 weeks later received the same small pair back with letter stating that they were used and was not accepted.Letter stated they were dirty used and thread wear to the soles. ALL UNTRUE .Customer service was no help they would not return my call. So BUYER BEWARE with leatherup.
I ordered a leather vest for Leatherup, I used the size chart on the web site even thou I thought it was wrong. I have a 44 inch chest and the chart says that is a Medium, Received it and it is too small so now I need to send it back, I go to the post office and the say it going to cost me $10.00 more then the shipping cost they paid to ship it to me. So I call Leatherup and they told me they don't pay for shipping back on returns and i'm going to just eat the extra money. This is very unprofessional and I will never buy anything from them again. (Biker 35+ years)
Leathe-Up company has VERY POOR customer service Julio who says he is Top of the Food Chain refused to send me a Return label for one of the two jackets I ordered which was done in an error, Julio said I would have to pay for that mistake so for such crappy customer service I will now return both at my expense and will write every bad remark I can to make sure future customers have the "BUYER BEWARE"...
I just received my Item: #B-7166-Jacket. I paid $134.00 and included free shipping along with every other modern day business features that included: Promptly answering my email prior to shipment, giving me an alert on shipping and delivered Free from FedEx. Great packaging and when opened, that pure leather smell hits you. The fit was like custom made for me. 5'-9" and 185. I ordered the XL and there are 2 loops left on the belt. I examined every snap, zipper and stitch and find it perfect. I wanted a thick leather jacket that fit great, is well made and was under $140. I got exactly what I wanted. Thank you!
Nice selection of products and good prices, but beware! If there is an issue with you order or you need to return forget any help or even answers. Their return policies are the worst of the motorcycle gear sites and are unbelievable when compared to standard e-commerce site like amazon.
Every issue is the customers fault and no one that is available on the customer service line has an answer or even care to get one. "We have sent an email to management and you will hear something later today" is the standard response to most inquiries. Don't be surprised to get the response for several days. The when you push be prepared to have it turned around on you, when it becomes your fault you are experiencing problems.
There are too many other choices in the market to take the chance of a problem that will never get corrected. Spend your money elsewhere.
Trying to return a pair of boots. They now say they can't do anything without the return tracking number. I told them that the boots were confirmed returned to their fulfillment center, they said they needed to verify that....uhmmm, what about the order number? That's no good anymore?
I really get the feeling that they are trying to "poke me in the eye" to teach me a lesson not to return things! That's okay! Now I just give my business to J&P Cycle! They have great customer service, compared with Leather Up, who have non-existent customer service.
What a bunch of losers!
This is the second Hawk helmet I've owned. Both bought from Leatherup. The first one was recalled by the DOT because it was unsafe. Nice to know after you've been riding around with it on your head.
I noticed after wearing it just a few times that the visor had become crystallized on the interior. Trying to wipe it off only smudged it and made it worse. Three months of Emails and Leatherup sent me a replacement visor that was also defective. It had folds in the plastic right in the field of vision. Also defective.
The interior visor is not a clear tinted plastic. It has a cloudiness to the plastic that when you face the sun grays out! You can hardly see through it! I pointed this out to Leatherup as well. They said that when they get one off of another helmet they'll send me one. Four months of Emails and calls and all I got was a $16 clear visor and a helmet I can't use . With every Email or phone call the rep, Richard, says he has to take it up with "upper management". Really? You need to talk to upper management to get a visor or helmet replaced?!!!
I asked LU for contact info for Hawk because I contacted them on their web site and never heard from them. I got three emails. firstname.lastname@example.org, email@example.com, firstname.lastname@example.org. Yahoo and Gmail.com? Really?! No one responded any of the emails. I also got a phone and fax number for Shri Lanka. Really?! That's their customer support?!!! I tried faxing them but the fax would never go through. I give up!
In my opinion THIS IS A DANGEROUS HELMET TO WEAR. You need to see clearly out of a helmet and you can't with this one. Customer support is worthless from Leatherup and good luck trying to reach Hawk. If you buy this helmet you're taking your life in your hands. It wouldn't surprise me if they recalled this one too.
I bought a jacket and it had a defective leather panel(it was horribly cracked everywhere). I called customer service and they asked for pictures. I sent the pictures and then I was told it was normal. I talked to another agent and they said the same thing, that it's normal. It was like being told 2+2=5 and no matter who I talked to my obviously defective jacket wasn't defective??? I asked for a manger to call me and no one would called me. My only option was to pay to return the jacket for a possible refund?? What a shady company. Don't deal with them!
I had high hopes that this was going to be a great business, but it turned out to be a horrible experience. I ordered an expensive motorcycle jacket about a month ago and while the shipping time was impeccable...the events following were a complete nightmare. In short, the jacket did not fit and I needed to return it for a full refund.
Soooo.....here goes my process of "the dreaded return/refund debacle"....
I spoke to LeatherUp.com's customer service at least 4 times and at one point, I called 3 times only to get my phone call disconnected/dropped ----3 times my call was "mysteriously" disconnected (after holding for several minutes, of course)---- I was beginning to SERIOUSLY doubt the legitimacy of this business.
Basically, my money was NOT being refunded by LeatherUp.com in a timely manner and I had to get my bank involved. Time is money, people--- I can NEVER get my time back--- and I wasted A LOT of time trying to get my $399.95 refund from this so-called "company", LeatherUp.com.
So, after LeatherUp.com received an email from me stating that my bank is now involved, they were more motivated to refund my $399.95.
In conclusion, yes, I DID receive a refund of $371.95 (sans the $28 I had to pay to ship it back to them--- LeatherUp.com did NOT provide a paid return label)----I received my refund 19 days after they received my returned jacket, but it was NOT in a timely manner and I had to get my bank involved, which is NEVER a good thing. Fortunately, I bank with an awesome bank and they had my back-- at least MY BANK had my best interest.
I will NOT be buying any products from LeatherUp.com again. No thank you.
I ordered a helmet and decided it wasn't the right one . I ordered another before I received the first and told customer service I'd just refuse the first delivery. She told me I wouldn't receive a refund and I'd have to accept it and then ship it at my expense. I shouldn't have listened to her. $18 for return shipping after I already paid $6.95, So I'm just keeping the $39 helmet. It isn't worth the expense of shipping it back. That's the ONLY order they'll ever receive from me. Never again. Most venders I use tell me to simply refuse delivery. I'd rather pay the shipping at the rate they're billed. Don't buy at Leatherup. Stay away!