I keep on seeing buyers complaining about their products not delivered within the ETA? I mean, that's why it's Estimated, it may or may not arrive within that set date. A lot of factors can also affect the speed of delivery and why blame lazada? They're just a bridge that connects you to the person/company you are buying from, if you know the product's not trustworthy then wag kayo bumili dun. Simple as that
More power to Lazada! Keep up the good work :D
I ALREADY RECEIVED THE ITEM NITONG AUGUST PA.. SHARE KO LANG YUNG MALAABROAD DAW NILANG ITEM.. NUNG NARECEIVED KO NA YUNG AT PAGBUKAS KO LAKING GULAT KO IBA YUNG KULAY, TAHI, AT YUNG BRAND NA BINILI KO. SAME DESIGN PARANG GAWANG PINOY TALAGA YUNG PAGKAKATAHI.. AT NAGULAT DIN AKO WALA PANG 24DAYS EH NARECEIVED KO NA KAHIT ON DELIVERY PA UNG STATUS SA LAZADA. HINDI KO NA SINULI KASI BASE SA MGA KWENTO NG KAOPISMATE KO MATAGAL DAW SILA MAGBALIK AT KINAKALIMUTAN NA. YUNG MGA ABROAD ITEM NILA PAKIWARI KO DITO LANG NILA TINATAHI KAYA NAKASULAT 24DAYS IMBA TALAGA!!.. MAKARMA SANA KAYO!! BALE ITO PALA YUNG ITEM NA KINUHA KO PAKISEARCH NA LNG (Cyber Men Messenger Bags Canvas Vintage Bag Men Shoulder Crossbody Bags Outdoor Travel Bag(Brown)) ANG TATAK NA NAKALAGAY YAN IS (RUYIHUANG) PERO YUNG NARECEIVED KONG ITEM YUNG TATAK IS (OULILAI).. KAKABANAS LANG BUTI MAPAGMASID AKO SA MGA ITEM NA BINIBILI KO. LAZADA MAAWA NAMAN KAYO SA MGA TAONG NILOLOKO NIYO! KARMAHIN SANA KAYO! SALAMAT SA WALANG KWENTANG SERVICE!
hello, for some reason, your site thought I ordered 6 of the same item and i'd like to cancel five of them.
Here are the order numbers:
Hello lazada, I've been waiting my product for 9 days at hindi pa dumadating. Ito po yung order - # 352466336 The said shipment is with-in 11 - 13/10/2016 at di wala pong lbc and pumunta sa bahay. Nakakasakit ng ulo sa kahihintay sa mga cheap niyong product. Paano to?
I ordered an expensive product from overseas on sept. 29...got an email that the package was with the partner courier last oct 5.a nd that the package would be delivered somewhere between oct 15-20...and then that was it! No update! They gave me a tracking number that didn't work....they reply to my emails with templates and that's it....i waht to cancel my order and demand a refund. If i don't I'll have to consult a lwayer friend for this crappy piece of online company giving me a hard time.
FYI i have been a loyal customer of Lazada for the last two years..and i think they don't really care about that. What a crappy company with template driven customer service!
hi! so gumawa po ako ng account sa lazada and then nung umorder na ko i receive 2 sms na may sinend daw na order comfirmation sa email ko ..ang kasu mali ung email na nalagay ko nung gnawa ku ung account ..ang nalagay ko is ...yahoo.com instead of ..gmail.com pero pinalitan ko na rin agad sa account control panel sa webapage ng lazada account..tanung ko lng marereceive ko pa rin po ba ung email na order confirmation sa pinalit kong email?...madidilever pa ring ba ung order ko kapag hindi ko natignan ung email na un?
anyways as a customer i do see lazada as a very good online shop where you can buy stuff online..so far all of my orders have came as expected though ofcourse the other orders are on the way too..but its not lazadas fault cause theyre not the ones delivering the items themselves..anyways my concern at the moment is i cant seem to check out ..yesterday around midnight i was assisted 2 times in order to check out my items but last night i no one was replying to my emails..i even opened 3 tickets..is the site down? are you having problems with paypal now a days??HELP?? ohh god bless and more power to lazada i guess..
WE PURCHASED A 39" ACE SLIM FLAT SMART TV FROM LAZADA BUT DUE TO DEFECTIVE SOUND WE RETURNED THE ITEM TO THEM ON AUGUST 2, 2016. RETURN ORDER NO IS 382996426. UNFORTUNATELY UNTIL NOW THEY DID NOT TAKE ACTION TO RESOLVE THE PROBLEM. IT IS ALMOST MORE THAN TWO MONTHS ALREADY. THE CUSTOMER CARE SPECIALIST TOLD ME THAT IF WITHIN TWO MONTHS THEY CANNOT RESOLVE THE PROBLEM THEY WILL REFUND THE MONEY BUT THEY DID NOT REFUND THE MONEY. I ALWAYS FOLLOW UP WITH THEM BUT THE EXPLANATION THAT I AM ALWAYS RECEIVING FROM THEM IS "WE APOLOGIZE AND THEY ARE NOW TAKING ACTION TO RESOLVE MY PROBLEM.UNTIL NOW WE ARE STILL HANGING ON THE ACTUAL STATUS OF OUR RETURN ORDER.MY FAMILY IS A REGULAR CUSTOMER OF LAZADA BUT ON THE BAD EXPERIENCE THAT WE ENCOUNTERED FROM THEM WE DON'T HAVE PLAN OF PURCHASING FROM THEM AGAIN. "DINADALA NILA ANG MGA CUSTOMER NILA"
My order #378281936 should arrived on Oct. 1-4, 2016. On Oct. 10, 2016 I send email to Lazada to check why my order has yet to arrived and received a generic reply that they are checking my concern with ticket no. On Oct. 13, 2016, I called Lazada and I was inform that my order was yet to received by lex delivery and will check with their warehouse and will provide with an update thru email. After a minute I received same generic email with same content as previous. Lazada should extend more customer service than this. Very bad customer service.
Im here in Australia and i made an order in Lazada for my son in Philippines.. I Ordered the mini electric scooter bike for my son.. #347663249 and LAZADA declined it.. the payment i used is my Visa Debit Card and i called my bank and they said LAZADA deducted it. i emailed LAZADA and they said my money is in FLOATING SYSTEM... Now, i checked again my account but still the money they took still not on my account.. IT'S BEEN TWO DAYS NOW! When you will return my money? you're trying to ripped off the money of your customer...! Very BAD SERVICE!
Fraud itong company na to. I purchased an item order # 356131516 using my credit card last sept 18, and the scheduled delivery date is sept 21-22 but up until now di ko pa natanggap yung item. Been calling and emailing them several times pero wala silang maibigay na reason why delivery was delayed, and no solution was provided. They even gave me fake tracking number from their crappy courier called ximex delivery express na pag track mo sa website nilang dead end hihingan ka ng username and password. They dont even have the item daw nung tumawag ako earlier. Im so upset with lazada
I bought a body mirror from AC Saulog Furniture. It has a manufacturing damage so I called them for replacement twice, twice they said the'd call me back but they never called me. AC Saulog Furnitures has the worst customer service. I posted it on lazada website but it didn't came up, I suppose lazada filters negative feedbacks.
Another item I bought is from CWL General Mdse, an AB Rocket Twister that DO NOT Twist. The picture and description they had on lazada website is misleading. I suppose they sent me a fake or cheaper version, why is lazada letting these suppliers get on with their bad business practice?
Received 2 email and 2 SMS messages at 12 noon. Went home to meet with delivery and they never delivered the product. Delivery called at 6:30pm to tell me they had too many items to deliver that day and they would deliver the following day. I call Lazada hotline that evening and no one answered the phone.
The following day I called support to speak with management. Same lies every time saying they were engaged on a call. BULL$#*! they are scared to speak to customers. Untrained cowards...
I called the deliver service and now they said they could not deliver today because they were on the other side of town.Unbeleivable.. This country really is 3rd world.
Here's hoping Lazada Philippines goes bankrupt. Put them out of their misery.
Update: I see a lot of canned responses about "we're sorry" and "contact us" on a lot of other negative reviews. Do you really think that changes anything #lazadaph? Your minions of robots that have no training in customer relations doesn't help.
I mistakenly ordered the wrong size and just wanted to get the correct one. The same day I made the wrong order, I called. To make the story short, the 1st rep fed me all wrong info on how to go about getting a replacement or a refund since she said they do not have my size. When I called again tp start the refund process bec I already received the item, the second rep told me no refunds can be made because it was already received! An absolutely WTF moment ! I have been a frequent and loyal buyer but they treated me like this! Don't buy from these people! Consider yourself warned!
Don't ever order from Lazada. It's just a crappy company. They just want the money, they don't absolutey care about their costumers. The Delivery Time Frame is not accurate, the customer service is full of lies. Sometimes they delivered the "wrong" item that it's shown from the picture which realyl reallly irritates me and happened a lot of times. Tracking Order system is a $#*!ing mess. It's says my item is "Delivered" with a check mark on it but i haven't received it yet so i call the costumer service and the lady says the word "Delivered" means the item is ready to be delivered anytime to me. I waited for days,weeks,months and it still haven't arrived. I keep calling to follow up my order and they always say this bullsh*t to me, again and again and again. LAZADA IS A $#*!ING JOKE.
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