• Lazada

Lazada

Overview

Lazada has a rating of 1.9 stars from 1,610 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Lazada most frequently mention customer service, order number, and credit card problems. Lazada ranks 993rd among Electronics sites.

  • Service
    193
  • Value
    175
  • Shipping
    183
  • Returns
    160
  • Quality
    171

This company responds to reviews on average within 22 hours

Positive reviews (last 12 months): 5.9%
Positive
1
Neutral
0
Negative
16
261
See all photos

What reviewers want you to know

Positive highlights

  • I contacted their customer service various times before my purchase, and they always replied quickly and efficiently.

Critical highlights

  • This site is awful, there authorizing thieves to order with stolen credit card.
  • Pls cancel order number 312573792 Strontium class 10 32 gb with OTG cost is 598.95
How would you rate Lazada?
Top Positive Review

“Be carfeful where you buy something!”

Jonathan v.
1/24/24

Lazada is always reliable thus I will give them 5 stars regardless which country. In Thailand companies are much more reliable. In The Philippines they try to scam you so watch out. Never do business with them outside Lazada

Top Critical Review

“Unreliable, worst service.”

Judith L.
1/27/24

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Reviews (1,610)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (77) order number (120) delivery date (41) customer care (36) delivery service (16) customer service (287)
Thumbnail of user judithl733
1 review
1 helpful vote
January 27th, 2024

I have been a longtime buyer of Lazada products and had not encountered any delivery problems. But lately, all my orders has not been delivered. I will jus get a failed delivery advise and then sorry we can no longer deliver your item. So frustrating with the incompetent, lousy and poor delivery service by couriers assigned. I gave up and decided to buy from a better online store. I don't want to suffer from stress of their lousy service.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Judith L.! We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern? For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user cameronq17
1 review
0 helpful votes
November 27th, 2023

A Lenova laptop was bought for a new employee. It died before he could even use it. The seller is not responding and through Lazada system, it says no return warranted... and there is no human to help through Lazada. This is a laptop! Should at least come with a year warranty. What is going on with your scammer website? Need to now see if it can be repaired... order number Order **************

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Cameron Q, we're sorry to hear that. Please be advised that you may return the item to us within 7 days (counting starts once order status is Delivered). Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach return label. For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user farange
1 review
0 helpful votes
January 3rd, 2023

Insgesamt kann Lazada benutzt werden. Man muß nur wissen wie.
1) Der Laptop ist besser zu bedienen und übersichtlicher als die Handyapp.
2) Preise ändern sich zeitbedingt. Am Wochenende sind Artikel z.T. Teurer.
3) Suchfunktion in englisch / thailändisch gibt unterschiedliche Ergebnisse. Oft werden andere Ergebnisse angezeigt oder nicht gefunden. Nach Bestellung wird plötzlich das Gesuchte eigenständig angezeigt. Das ist frustrierend.
4) Waren sollte sehr lange mit anderen Anbietern im Text und Bild verglichen werden. Es gibt ständig Unterschiede, die auf den ersten Blick nicht erkennbar sind. Bei mir dauert es ca. 3 Stunden für eine Bestellung.
5) Es gibt mehrere Shops / Namen für ein und denselben Anbieter. Aufpassen. Eine Decke (bereits 2x bestellt) wollte ich zum gleichen Preis im Winter nachbestellen. Lieferzeit 4 Wochen. Aber zum doppelten Preis bei 90% der Anbieter, Lieferzeit ca. 4 Tage.
6) Rücksendung ca. 11x war ok. Aber 2x keine Antwort.
7) Bezahlung sollte nur per Karte erfolgen. Dann klappt es auch bei einer Rückvergütung. Bei Nachnahme an der Tür gibt es sonst Schwierigkeiten.
8) Den telefonischen Service kann ich nicht bewerten, da ich kein thai und nur bedingt englisch spreche.
9) Die Handyapp ist, wie bereits von anderen erwähnt, grottenschlecht in der Bedienung und absolut mit Werbung überladen.
10) In Thai ist Lazada für mich die einzige Möglichkeit relativ günstig einzukaufen. Direkt aus China bestellen sollte man vermeiden, wegen evtl. Rücksendung, Qualität, Rückzahlung, sehr lange Lieferzeiten hauptsächlich wegen Zollschlaf…
Fazit: Wer viele Dinge beachtet, Zeit hat zu vergleichen und auch mal auf eine Lieferung warten kann, ist bei Lieferungen bis ca. 5.000 THB gut beraten.
Qualität, besonders aus China (z.B. Blickdichte Fensterfolie) könnte nach einem halben Jahr den Gebrauch einstellen. Gilt aber auch für andere Dinge in Thailand.
Man sollte beachten: Asiatische Länder sind Show-Länder. Heute hergestellt, morgen verkauft, übermorgen nicht mehr zu gebrauchen. Das kann, muss aber nicht so sein.
Meine Bewertung bezieht sich auf kleine Bestellungen.

Na dann viel Spass bei Lazada und in Asien.

Tip for consumers:
Order late in the evening. Prices cheaper.
Compare photos / text / offer exactly.
With a chek card reimbursement easier.

Products used:
Accessories for motorcycle.Window films.
Bed linen.
Laundry detergent.
Garden accessories.

Shipping
Returns
Quality
Thumbnail of user allen
1 review
0 helpful votes
January 7th, 2024

The manager of LEX Bacolor Pampanga does not have the skills required to manage an e-commerce delivery depot. He has multiple delivery drivers covering the same areas, rather than reducing area sizes. This is resulting in failed and delayed deliveries.

Products used:
I buy multiple items each day from Lazada, and everything works fine until the goods arrive at their local delivery depot

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Allen L. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user craigg511
1 review
0 helpful votes
January 2nd, 2024

The product was not delivered. The product was actually probably not ever sent. It was discontinued soon after I ordered it. But Lazada continued to support the seller and deny me a refund. Still they refuse to give me a refund. I will use Shopee next time. Lazada is a scam

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Craig G. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, YouTube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user frenk.osbakk
1 review
2 helpful votes
May 24th, 2023

You get what you order or the money back. Unfortunately, this assertion tends to be a sales tactic only. It appears increasingly challenging to get refunds for fraudulent activities. Protecting scammers interests is the deplorable choice made by Lazada, rather than ensuring customer satisfaction.
This scenario is intolerable, and I implore all individuals to weigh the costs and benefits of conducting business on Lazada's platform. It is wholly unacceptable, as a legal and ethical business operation, to encourage illicit practices and illegal behaviour.

Tip for consumers:
Have often experience that big problem get refund for expensive items. Somtimes no refund at all. Once has to use a lawyer cause expensive.

Products used:
Mechanical, welding, diving,home.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Frenk O, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user cheg7
1 review
0 helpful votes
November 28th, 2023

It was my first time trying FREE SHIPPING however, the courier did not deliver my items.
I tried the second time FREE SHIPPING again, and this time AGAIN, I did not receive any items, nor a call or text from the rider. All of the items were canceled. So disappointing. FREE SHIPPING is useless

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Che G. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user matthewp1183
1 review
3 helpful votes
January 28th, 2023
Verified purchase

This company is the absolute worst. What a total trainwreck of an organization. None of the employees have a clue about what's going on. I don't know where they find these people but you can't help but feel deeply embarressed for them. One thing is for sure, Lazada does not give a rat's behind about you as a customer. And most of the products they are selling are total junk. Good luck getting a refund!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Matthew P, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user jemard
1 review
2 helpful votes
March 9th, 2023
Verified purchase

My experience with the app was decent, delivery service were also at the start was okay; but now it's purely awful and no longer reliable to an extent.

I've been a long time buyer from Lazada but their delivery service has went down the toilet.

Delivery statues has many times updated claim I have decline to receive my order when I didn't, despite my order having an awful waiting time.

I used to be an active Lazada user but their services has gone down the toilet.

Constant incompetents.

Tip for consumers:
Most of the cheap products are fake or inferior imitations of existing ones, their are many legit products in lazmall but their still full of scammers even in that section of the site.

The delivery service is awful.

Products used:
Phones, can foods, daily hygiene products, cheap tools, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Jemar D. We understand your disappointments and we are sorry for what you've experienced.

No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at https://lzd.co/Other_Topics.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user cc667
9 reviews
6 helpful votes
June 6th, 2021

At this point I have exercised most of Lazada, including a return and a customer service query re. My wallet balance, and I have difficulty find anything much to complain about, just a few quibbles. Quibbles:
* I would expect to get a discount for shopping online relative to a (for instance) supermarket purchase, but this is usually not the case
* the app works pretty reliably, but sometimes does dumb things, or lacks obvious features, that add a lot of extra clicks to getting something done

Products used:
Just about everything that a household uses

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi C c., we would like to thank you for providing us your feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience to our valued customers like you.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, and IG, LIVE Chat is available 24/7 (except on holidays). Regards!

Thumbnail of user simont164
1 review
2 helpful votes
May 14th, 2022
Verified purchase

Lazada allows their pick-up team to cancel the promised pickp without any reason. At first, the cs kept telling us to wait. We for 5 months and 2 weeks. But the pick up team can cancel pick-up two times. And there is no way to contact any other department except the cs. That's Lazada's way to protect their staff who is taking advantage of the customers. Lazada is stealing money in effect!

Tip for consumers:
If you expect to have aftersale service, never buy in Lazada. Shopee is easier to handle. Waste of time!

Products used:
I purchased it in the market place after that.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Simon T, we understand your disappointments and we appreciate that you reached out to us. As we checked on the provided order number this was already coordinated to concerned department, rest assured that we will give you an update once we receive a feedback, in the meantime kindly keep you lines open and kindly check your emails for further notifications.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user babiel1
1 review
0 helpful votes
October 17th, 2020

Im a regular shopper of Lazada but lately I am having problems with their courier and deliveries. To wit: 1. THEY WILL ADVISE YOU WHEN THEY ARE ALREADY ON YOUR DOOR STEP AND NOT AT LEAST A DAY AHEAD OR BEFORE THEY COME TO YOUR DELIVERY ADDRESS. 2. IF YOUR NOT HOME THEY WILL OPEN YOUR PACKAGE AND SABOTAGE IT. LIKE WHAT HAPPENED TO ME LAST WEEK MY P9K WORTH OF order S DELIVERED WITH OPENED AND TORN. PACKAGING WITH 1 ITEM. MISSING 3. IT WAS REPORTED BUT THE SAME GUY IS STILL DELIVERING MY PACKAGES. Its useless to make report. 4. Yesterday they come again and I was out. The woman from. Lazada asked me to pay via Gcash since I am not around but i am supposed to pay by COD. SHE ALSO THREATENED ME THAT MY PACAKAGE WILL BE RETURNED TO THE WAREHOUSE IF I WONT. 5. SHE NAGGED ME TO GO HOME FROM MY WORK AT 1PM SO THEY COULD MAKE THE DELIVERY. MY WORK IS UNTIL 6PM. SINCE SHOPEE HAS IMPROVED THEIR REFUND/RETURN POLICY I AM SWITCHING TO SHOPEE NOW.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Babie, we understand your disappointments and we apologize for the delivery issue that you encountered with one of our couriers. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user hazela64
1 review
2 helpful votes
February 21st, 2023
Verified purchase

Delayed refund process

I have tried contacting Lazada and spoke with few representative but nothings happened. Even a promised call from a supervisor I never heard back.

Tip for consumers:
Very poor quality customer service
Very poor product quality

Products used:
N/A

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Hazel A. We understand your disappointments and we are sorry for what you've experienced.

No worries, we will document this matter. We are continuously working on making our services better. Thus, we won稚 tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user lazadas2
1 review
2 helpful votes
August 5th, 2020

It is very difficult to reach out to lazada support. Once you have order a product and you have an issue, lazada will not help you. Do not order to this platform.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Ma'am/Sir. We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user galestarling5
1 review
0 helpful votes
January 9th, 2024

When I scroll down to sponsored products, sometimes I find really INAPPROPRIATE products! Like sex toys and gels with sexual or pornographic photos that are either censored or not,please remove these kind of products! I don't wanna see them!

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, Gale S. We understand your disappointments and we are sorry for what you've experienced. No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https://www.lazada.com.ph/helpcenter/.
You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user gabrielm696
1 review
0 helpful votes
February 23rd, 2024

I seldom had problems with lazada's delivery service before. However, in the past few months I have noticed more and more of my orders are being tagged as failed delivery for reasons that are simply untrue. Usual cited reasons are either customer (me) requested to cancel order or that I am unreachable of that I am not at home to receive delivery. These should never have been issues as #1 I've never refused deliveries before and I haven't even received a single call/message from a delivery courier. Let alone, my presence in the apartment was never necessary for a delivery to be completed as the apartment's reception/staff have always received packages on my behalf.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi, gabriel M. We understand your disappointments and we are sorry for what you've experienced.
No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https :// ***/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

Thumbnail of user tellingdat
15 reviews
95 helpful votes
April 23rd, 2020

Update 4-27-20: Responded to my last review below. I have a LOT of business I could send your way IF and ONLY IF I can get reliable redress if you send the wrong stuff, no delivery, etc.
My previous contacts with your customer service I was trying to find out if you actually had a laptop in stock and they could not tell me and kept giving me runaround no answers. I am not going to order stuff on your web page that you do not have or cannot get. I am not going to send money in advance until I KNOW you are reliable and I can reach you without problems. There is no court redress in the Philippines so if a company cheats you you have no way of getting redress. Is your customer service even open? You web page says it is not. How can customers get satisfaction if you send the wrong or damaged item or don't send it at all. That is why i use COD exclusively with you in two past orders that went ok. It's all about risk.
Thank you for replying to my post.

Past revies:
Customer service run by a bunch of morons with no business sense. Now closed during corona hysteria fake emergency. So if you order and they screw up, you're SOL. Even when customer service was open filled with a bunch of min wage employees to don't give a sh*t.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Tellingda, we understand your disappointments and your feedback is much appreciated. We are continuously working on making our services better. Thus, we won’t tolerate any untoward incidents to happen again. We hope for your understanding and consideration. If ever you'll be needing assistance in the future, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user wasimk6
1 review
0 helpful votes
January 21st, 2020

Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069
Lazada customer care number*******069

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Wasim K., thank you for reaching out to us. For us to better assist you, kindly provide us further details of your concern including the order number that is associated to your concern.

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user hieud7
1 review
2 helpful votes
March 30th, 2023

If you return and choose the store credit, they will split your total refund amount into many many small amount vouchers, you can only use once for each voucher or you will lose you money, they don't let you combine vouchers. It's a painful experience trying to mix& match items for you order to use vouchers trying not to lose money, it will cost you a lot of time, more and more money in order to use your all your money vouchers. Worst experience ever! Bull$#*! Lazada!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Hieu D., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user bob.tuner888
1 review
1 helpful vote
March 29th, 2023
Verified purchase

Lazada has kept disappointing me with items that always end up being fake, with seller home pages that always remain blank and void of any descriptions to who they are and what they prepare to sell. Item descriptions on the very name are not to be believed for most could mislead potential buyers. My personal experience had concluded me having to purchase a fake item, though it was branded to be an original. I will never use this app ever again and at this very moment I am waiting for this horrid item to be picked up by their courier and have me refunded of my hard-earned cash.

Tip for consumers:
Just don't trust me.

Products used:
Action Figure.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sir Bob T., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user roberto767
1 review
0 helpful votes
September 9th, 2020

Be careful. If you have trouble with an order, it is very hard to have things corrected because customer service has little authority and you cannot get to management. Here is what happened to me:

I ordered 25 kg of rice. Rice picked up within a week from seller and sent to logistic center. My order seems to disappear because I chat with customer service about 5 times with many empty promises about finding out what happened. Original notification said delivery handled by Ximex with a tracking number. After my 5th chat with customer service, delivery handled by LBC with a different tracking number. I got delivery within a week of change of courier but i got 5 kg of rice flour instead of 25 kg of rice. I chat with seller and they inform me they ask Lazada about status of delivery also since they cannot get paid. Someone stole the rice but now I have to chase my money. If I got the delivery on time with the wrong product, I would blame the seller. But when my product disappears for 30 days, then I blame the transport company but Lazada wants to blame the seller.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Robert O., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user honeym27
1 review
1 helpful vote
July 13th, 2023

I had the worst experience of my life with Lazada, previously there have been instances where they will show failed delivery with out even coming or contacting me to deliver the goods, I thought may be I am thinking too much not once or twice It happened a lot many times, I tried trusting Lazada again but after what I experienced last week it's the worst, I ordered a pair of heels of Lazada, the delivery date showed 13 of July that gave me a days left to graduation to try it on and see, I I really need to go out when I am sick or not and now it's been almost my graduation day and I have nothing to wear because i trusted this app, the seller doesn't reply the customer care keeps me on waiting for an hour trust me I got my phone loaded just to be on line to have a talk for one hour straight, this app really needs some help and not fool there customers, They ruined my most important moment of my life
Thank you Lazada

Tip for consumers:
Please Lazada for the love of god try being a real company for once

Products used:
Nothing because I don’t get any

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Ma'am Honey M., we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number which is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Thumbnail of user williama141
1 review
4 helpful votes
March 20th, 2018
• Updated review

Well after almost 5 months of waiting they decided to cancel my order and gave me a refund I am happy that they have resolved it but I hope they could reduce the time we have to wait that's all thank you lazada support team marlon.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

We would like to thank you for providing us feedback. This way, we can do improvements especially in this area of your concern. Rest assured that this is noted and that we are working very hard to provide a better online shopping experience for our valued customers like you. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Thank you.

Still on Shipping Since Oct. 2017
March 20th, 2018
• Previous review

Please check order#******* still on shipping I kept on following up pero puro re-escalation lng. I have been a fan of lazada but this is really bad service parang na scam lng ako dito

Thumbnail of user markm996
2 reviews
24 helpful votes
July 6th, 2020
• Updated review

Still no refund from a purchase of a fake product on Lazada Order #**************. On day 75 since I sent the watch back. Customer service is zero and really gives me the impression no one there know what is going on. Buyer beware for Lazada as they will gladly take your money but getting refund even though they guarantee the product is you will play a long waiting time with their games.

Tip for consumers:
Think twice before you buy on Lazada.

Products used:
Genuine Casio

Service
Value
Shipping
Returns
Quality
Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hello Mark, we understand how you feel and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Returns and shipping or lack there of
June 2nd, 2020
• Previous review

I made a return to Lazada of a fake (which they allow to be sold on their site) watch. They never even acknowledged they has received the returned item. 7 weeks have now passed but still have not been credited for the Watch, nothing. In the mean time they are having a site-wide sale and promoting there site and the delivery times and back to work after the Quarantine, but when it comes to returning money owed good luck. Shipping with Lazada is another problem and there are many. I purchase a vacuum from Electrolux which sales on their site. I message the store twice after the product was packaged and ready to ship and for 4 days Lazada never picked it up. I have given them till close of business 6-5-2020 or I'm not going to accept and COD shipments I have in the pipeline. About 250 US worth of product. I would not suggest using this site and use the local Shoppe or Amazon
Update 06-23-20 Day 62 of no return on the fake watch I purchased. I'm sure the item has be lost or stolen and Lazada just doesn't want to pay for it. Worst company for getting the truth out of. Really their customer service is a joke. If I was anyone out there with a problem I would send all mail to their main off here in the PH and if no results start writing to the Main office.Net Park Building,
Level 23,5th Avenue,
Bonifacio Global City,
Taguig City 1634,
Metro Manila, Philippines

Start writing to them there.

Notice on the picture of the watch where they guarantied it's 100% original. Took it to a watch store here and it was a fake.

Thumbnail of user sharons875
1 review
0 helpful votes
January 24th, 2020

NO Delivery attempt has been done at all; I was never contacted in my registered number. I did not receive any message or call.
I tried to get in touch with Ximex but all in vain. I have entrusted someone to receive the item on my behalf and I provided authorization letter and IDs. I wanted to provide this information to Ximex before they deliver but none of the contact numbers from their website are working / unreachable. Until I saw the delivery failed message.

Ximex do not deserve to get PHP 784.00 shipping fee.

The question now is where is the sofa bed that I paid for? Ira Home Furniture claims the item is still with the shipper. It could be in their warehouse somewhere - they did not return the item to the seller.

The item has been paid for using my credit card. I hate the thought that Ximex stole the item that I paid for. PHP 9,283.00 is a significant amount to be taken. Someone must be accountable for this. Lazada, please do your part. Track the item and update me please. I really need the item to be delivered to the address I provided.

I called Lazada on the customer service number last 13th January 2020 hoping to speak to a customer service agent BUT ALL IN VAIN I was on hold for more than 1 hour and that was an overseas call.

I made the purchase on Dec. 21,2019 it's been more than a month and this issue is still not resolved.

I urge Lazada to google "Ximex Delivery Express Inc." and please take the time to read the reviews.

Please listen to your customers, have the items delivered to us properly and do not deal with this courier service anymore. It reduces your credibility.

Thumbnail of user lazadap
Lazada P. – Lazada Rep

Hi Sharon S., we do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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Thumbnail of user lazadap
Lazada P.
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