KnitPicks

All my knitting needles and yarn tools come from KnitPicks --they are a 'dream' to use and enjoy. Their yarn is sublime...and customer service is SO friendly and helpful. Hooray for KnitPicks!

I have purchased many needles and many have come apart at the ends of the cables. Once or twice would be okay but it's happened too many times. I like nickel plated but have a few wooden and those are coming apart also. Do not even want anything replaced.

Canton Kiwi

I have never been disappointed with yarn from Knitpicks...I do have my favorites - Wool of the Andes Worsted - but all have been just great for the projects I am knitting. Thank you Knitpicks for great yarn and service.

I always give business chances and pretty laid back about things. Recently I sent in a return with Knit Picks and after 2 weeks there was no update on item or refund so contacted support. Not only did I get rude replies, unprofessional and not standing by their own terms, I was offered a "one time only" refund... By check... In another month. When I told them I have no way of cashing a check and frustrated waiting more, they again were rude. They refused to do anything electronically and implying this was a huge favor to give me a refund while my item was stuck in shipping. At the point of this review it's been 4 months, my item (sent in the same package and their pre made label) is still in transit in the same state. Thankfully PayPal was able to refund me because I refuse to wait more. Of course what USPS does we don't have control over, but as a business you have control over what you want to stand for, trying to fix issue and not be rude. Lastly, my check came today and on it states "reason: irate customer", completely unprofessional and this is money they owe the customer. I now wish I could go back and be irate.

Website worked. Had discount code. All went smoothly. As always. Reliable company. Great products.

Excellent service and delivery. Hawthorne fingering yarn is so smooth with no cuts or knots on the hank. Beautiful selection of colors.

They work very well. Would recommend them. I can now make much larger knitted projects than before.

I love the dishie cottons. So easy to work with. Great product and fast delivery when ordered.

Perfect for baby clothing - soft and washable and perfect color

First time ordering and not happy with some product. Was told to mail back. It's been 2 weeks now and still no credit. No phone number to call and question. Will not order anything from them again. Beware be ordering!

Knit picks is always prompt in supplying me with my current addiction.

Good price for quality yarn. Shipping was quick and arrived promptly.

I have always loved knitpicks and have been shopping with them for 10 years... yarn and notions and needles. I also buy from my LYS so have a good perspective on quality and service. I recently asked for a replacement on cables that had passed the warranty period of 1 year. They politely replaced the cables (one time courtesy) and didn't hassle me at all. Quick, easy and top notch.

I have consistently used KnitPicks in the past knowing that I have to order early for any projects I plan to do since it does take them a longer time to ship out orders than most other fiber companies. Due to their recent stance choosing to support Ravelry, I will now be searching for a new commercial yarn supplier for my wool yarns.

This is about a recent customer service incident.

I just called the customer service phone number for Knit Picks about a recent order - one I made less than ten minutes before calling.

Not only was the woman rude and unhelpful, she hung up on me in the middle of a sentence - before I even had a chance to explain why I was calling.

I understand she's only human and doing her job, but the rudeness is completely unacceptable. I worked in retail over 15 years so I get how tough it can be, but the woman's behavior was completely unacceptable.

KnitPicks yarns are top quality. The patterns are lovely and so are the tools and accessories. I have had to call about replacing broken knitting needles and customer service promptly replaced the items for free.

Huge variety of yarns, especially if you're like me and enjoy working with fingering/sock weight yarn. Affordable prices, too. They ship pretty quickly (with the possible exception of high-traffic times like Cyber Monday) and customer service is excellent. I just wish they hadn't discontinued my favorite yarn (Felici).

It looks like I'm not alone in my dissatisfaction with this company. I placed an order with them in January. It took them more than a week to ship it and they use the USPS to ship. The tracking number showed no activity at all for five days. I called Knitpicks for an update and they told me they couldn't provide any more information than was on the USPS website. She then told me it's common for their orders to take two weeks or more to arrive. That's ridiculous for domestic shipping from a small business. There's more...
I found that I needed two more skeins of one of the colors. I called Knitpicks to see if they could match the dye lot. She told me they had that dye lot in stock but she couldn't guarantee that it would be the one sent to me if I ordered it. Again, ridiculous. Anyone who does knitting know how important dye lots are. The fact that they wouldn't go to the effort of pulling a matching dye lot is nothing short of bad practice and laziness.
Lastly, the rep I spoke with seemed to want me to place the order online rather than just take care of it on the phone. The quality of their yarn is excellent but I won't do business with them again.

I ordered yarn for a project April 20. It is mow May 19 and no order in sight. I understand they were shut down for a little while. Customer service says they shipped May 2. I don't know what is happening, but I won't order from them again. This is ridiculous!

Whoever I talked to on the phone was so sour and impolite. I literally said "thanks! Have a good day! She she didn't reply at all, just hung up. Lol, like okay.

I have had to send back incorrect orders twice. They paid for the return postage, but it takes close to a month for them to get the yarn back. Then it's at least another month for a credit to hit your credit card. I called customer service yesterday because it's been six weeks without seeing a credit. The rude woman said it was done two weeks prior and to call my credit card co. After calling my CC and having to file a dispute, the woman called me back and said "oops" it didn't get done. Never again will I do business with them. Their yarn isn't all that great that I'd endure another iffy sale with them. I hope they see these reviews. They lost a customer.