Klockit

It is a shame that a once reputable company has now become a joke. In the past (a decade ago) if you had a problem with a purchase, or you just needed some technical advice, a helpful person answered their phone. Do yourself a favor and find another company to purchase your clock making parts from. The Chat is non-responsive as is their email. I wonder when I contest my charge for my latest purchase with American Express if I might hear from their customer service department? My automated response to my email was "Your ticket number is *******"

Ordered a quartz movement for a novelty clock in accordance with ordering instructions. I measured the dial thickness of 5/8 inch. I therefore ordered a clock movement for a 5/8 inch dial thickness. Received movement, it had a threaded shaft length of 5/8 inch leaving no threaded shaft left to attach the movement to the clock. Meaning the movement sent was NOT for a 5/8 dial thickness. Return policy: I return it at my cost and they refund the part cost excluding and shipping handling. Good business model, for them. Return cost same as keeping. After 10 years as a customer, "I Will Not Use Again".

I ordered a small, quartz clock movement that turn out to be defective. It does not work. I sent and email a week ago, but have not received a reply. I called them a few days ago and left my phone number (as their system allows one to do), and have not received a call back. I expect to have to go elsewhere to buy another movement. These folks appear to have no interest in taking care of their customers.

Update: On Dec. 28th, 25 days after I emailed them, a customer service rep. Replied. I avoided yelling at them, requested a replacement movement and they sent it. However, my original review still stands. 25 days in the queue is the worst I have ever experienced. As long as I had not already bought another movement elsewhere, I took theirs. However, I would never go back. There are other companies in this business.

When I was teaching woodshop

In the 1990's, and early 2000; s I was teaching woodworking at a high school in California, I bought lots of things from Klockit. There prices were great, and their service was great. Fast forward to 2022, I am now retired, I bought a plan and kit for a wall clock. Too the tune of $350, It looked good, however I found several things wrong with the plans. When I called them, I got the run around. It seems all of their reps are retired or laid off. So no one really knows what is going on. In looking at the plans I have, I was able to modify the plans to make things work. I was only to do this because of my prior woodworking experience. Most people without woodworking experience will have trouble with their plans. I am not trying to knock them too much, so I will say their prices for electric and mechanical movements are GOOD.
Hope this helps,
Rick

Beware of purchasing anything from this company. I purchased a clock kit and when it arrived, it was missing 2 wooden items. It is impossible to build the clock without them. I called customer service and gave them the stock# and description. I was told these "parts" did not show up on their inventory list so they will find out why. Said they would call back later that day or the next day at latest. 4 days passed and no response. I called again and they told me the guy who can correct it is in a meeting and as soon as he gets out she would resolve this issue with him and she "promised" she would call me back ASAP. She never did. 3 days went by. Called again and she said the guy (Adam) in charge would call me no later than the next morning. He never did. Never did get the parts and my unfinished clock sits on my worktable. NOTE: This is a very small, family owned (50+ -) employee company. It's not like some large, public company who has policies/practices in place that would prevent this. This little company doesn't care. Don't do business with them.

My problem is the bad experience with the ordering from Klockit. First problem is I selected "two day" shipping when I ordered it as I needed it quickly to meet a deadline. 5 days later I called to ask about the order and was told my request for "two day" did not show up on their order documents. They told me at the time they had processed and packed the order and it was waiting to be shipped. I asked them to expedite shipping since it had not yet been shipped and was told "we can't do that as we have already processed the order. (Even though they had not shipped the order and I was willing to pay to expedite.) Three days later they actually shipped that order! It took over 12 days before I received the clock. Very frustrating at how incredibly poor their order management and shipping process has been.

After all this, they sent me a request to provide a review. I sent them the same thing I wrote above. They refused to publish it. In other words, the reviews you see on their site are not complete and they apparently hide reviews that aren't positive. Can you trust them?

I purchased an expensive grandfather movement from Klockit which was defective. Rather than replacing it they told me to send it to the manufacturer to have it repaired! Are you kidding? When they agreed to exchange it they refused to send the replacement for three weeks explaining that they had to check the returned one. Then they sent the wrong weights for the shells and when I returned them they sent the same ones back. Then they confused the movement I purchased with a different one that was not compatible with the face and pendulum. Contacting them was a nightmare of waiting on the phone, twice for as long as a half hour. I have never worked with a company as irresponsible, and I will never recommend or work with them again. Buyer beware! I will give them one star but would give them NO stars if I could.

On a recent Sunday night, I ordered 3 clock faces online. The order cost and shipping was calculated and confirmed. A few hrs. After, I realized I should have added hands to go with the clock faces. I didn't want to pay another $8 in shipping so I called Monday morning 15 minutes after they opened. I explained the above and was told the order "was packaged and about to be put on the truck". This was 15 minutes after they opened! I said Ok just cancel the order. They said "No. We can't do that. You can refuse to accept the package but you'll have to pay the shipping cost." I've never encountered a company that will not cancel an order within the first 15 minutes of their work day. I will be dealing with Ronnel from now on.

I had a clock that I hated because it kept poor time. I replaced the movement with an atomic one from klockit.com and it is now my favorit clock. Best $14 I've spent in a long time.

Please be advised, I have been trying to do business with this company all year. I have given up. The last customer service representative basically told me that I had to make my clocks to fit their specs, because they don't make anything close to what I needed. When I asked who makes a clock less than a 1/4 inch thickness, her response was " obviously every one but you."
In all fairness they made one clock that did fit, but it had a shaft that stuck out 1/2 inch from the face and looked terrible. Their only comment was " well that's all we make for a clock that's that thick." I make my clocks from blown glass, and really 1/4 inch is a thin as I feel safe to make...
LOOK somewhere else, they may be the worlds largest, but what they carry is the worlds smallest variety.

I purchased several items on Klockit siteto my disappointment several of the items did not work. I spent my own money to return the items and requested replacements. I never received the replacements for refund.

I ordered Klockit's Tavern Clock kit recently. When I received it, it was packed well and came fairly quickly. Given the $70 or so price, I was pleased with the case. One should be careful choosing the finish as it doesn't take stain consistently, but a paint finish would probably do well. The movement that was included, however, was a piece of junk. Three AA batteries are required - one for the movement, two for the chime mechanism with a wire between the movement and the chime mechanism, and another wire to the speaker. The sound that comes out is tinny and sounds very fake. While the movement mounts in the center dial hole, the speaker and chime mechanism require some imagination for mounting and location. A hole must be cut somewhere close to the movement (most likely in the back) so that the chimes can be heard. The main problem seems to be that the movement stops, or keeps inconsistent time. When I reported the problem to their tech department, they suggested that I buy another movement. Let me repeat that: they want ME to buy a different movement. My view: either include a better movement or none at all and make it clear that a separate movement is required. Fortunately, I have another one purchased from a different vendor which I had intended to use elsewhere that I used in this case. I'll buy another movement from another vendor (ANY other vendor), but I won't be buying anything else from Klockit. I have bought many things in the past from Klockit, but based on their response to this customer's complaint, I have purchase my LAST thing from them.
UPDATE 11/12/2014:
Within a couple of days of my original review, Klockit contacted me and offered a 15% refund on my purchase. While they often give discounts of 10,15, or 20%, depending on the amount ordered, at least they did respond through SiteJabber. Had my original contact with their tech department been handled in the same manner, I probably would not have issued my initial one-star rating. Thus it is that I have upgraded that rating to three stars for "OK."

I needed to repair an old clock that was no longer accurate in time and could not find anyone local to repair it. Rather than actually doing a real repair I found this site which just simply sold new battery powered clock hands which fit perfectly in the old grandfather clock. So easy to install and nobody realizes it is all electronic now. Great site!