I have recently had two experiences of problems with burning discs of movies that I have made, warranting me to call your support team for help. On both occasions that I called, one day apart from each other, I spoke with a young lady both times whose name I believe was Elise. I was very impressed with her helping me get through my problems and was equally impressed with her friendly demeanor and courteousness throughout our whole transactions time element. She was very knowledgeable in her advice to me and was very kind and understanding. I recommend you immediately give her a BIG raise, and bill me for it if need be. But, as long as it's not too much of a raise...... I'm only on Social Security.
Useful enough to do simple things, but could have more options in regards to effects and features in the editing section. As for the product market... it is abysmal. I would love to edit photos and order prints and mugs and canvas frames, but the service is horrible in this regard. The basic video editing is not really worth the price, but is just functional enough that I will use it for a specific need.
Kizoa has some serious potential and I will hold out hope that it improves.
I have no words to express my gratitude to team kizoa. I made a wonderful movie for my husbands 30th birthday, without knowing about the premium membership. I immediately emailed and requested if I could download the movie without paying anything. To my surprise I got a reply ASAP that they will consider my case and provide me free download. The best part, they sent me the download link 3 times, every time I updated. My husband was super happy and loved it.. Thnx
The product is excellent. A bit challenging but, if it was easy it wouldn't have the features I want! Please don't ever dumb it down. When I got stuck, I chatted with Alessa and she quickly gave me the answers I needed. She's smart and concise. Thanks so much!
Alesa (I'm not sure if the spelling) was fantastic. She listened to my situation and researched the issue. When she found the problem, she said she will fix it and call me back. (She didn't want me sitting on the phone waiting). She called me back after a short while and we went through the video again. All issues were resolved. It's very hard to find great customer service these days but I found it with you guys.
I have been looking for months for a good slideshow creator. I don't like the pay by month options because some months are busy and others not. I have used this for work and will also use it for personal use. Recommended!
I enjoyed using the program. There a few upgrades that could be made, like the ability to turn the assistant off as well as being able to create your own template and copy it to a new slide as far as font/font size are concerned, but the program did what I needed it to do.
For this price, everything should come in a package deal, converter, etc so it can all be done together in one place. I know its a life time membership, but I dont want to pay extra for the converter, otherwise these features are great, would love to use this more often, but I don't have a converter to transfer to my computer, maybe you could add it in, that would be nice.Thankyou.
I was exceedingly disappointed when trying to publish my "movie" to a video. Having to submit it for processing and then hearing NOTHING back when it didn't arrive was very frustrating. It took 3 days to figure out that one of my music pieces was causing an issue and I needed to replace it. There is no tech support on weekends, and the customer service when it does arrive is terse and not particularly helpful. I upgraded my membership to be able to burn to a DVD and have yet to accomplish it. The interface is not user-friendly, with the photos appearing at the bottom rail, and they are so small that you can't see what you are doing. Reordering is clunky, and overall it's not a great user interfact.
I loved all the help Kizoa gave to me! I called 3 times in one day for help, and they walked me throughout to make sure I got everything done that I needed help with. Super cute templets, music is good, it's all around a awesome site! Hope you all enjoy as much as I have.
240 Questions & Answers
Concerning your YouTube post, please contact us directly at customer support or via private message, letting us know the email address for your Kizoa account and the name of your movie. Generally, the posting process takes about the same amount of time as your movie is long.