• JustFab

JustFab

Overview

JustFab has a rating of 3.49 stars from 8,202 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 5th among Shoes sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 61.5%
Positive
504
Neutral
47
Negative
268
205
See all photos

What reviewers want you to know

Positive highlights

  • JustFab is a great on line shopping experience in every way.
  • It wasn't a problem at all because Justfab is very helpful to change them to the right size.

Critical highlights

  • Customer service is no help on knowing where it went.
  • So, now I'm back, trying to get my STUPID VIP MEMBERSHIP cancelled.
How would you rate JustFab?
Top Positive Review

“Love my JustFab!”

Chloe W.
4/14/24

I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!

Top Critical Review

“Quality gone down, prices up”

Liana M.
4/14/24

Prices increasing as quality decreases makes it not really worth buying anything. Tried to use my credits up to cancel, then got charged a credit for the month anyway. Can't cancel with credit balance.

Reviews (8,202)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (895) vip membership (226) credit card (213) vip member (170) bank account (135) shopping experience (56) right size (42) return policy (40) delivery time (25)
Thumbnail of user triciam86
1 review
73 helpful votes
June 27th, 2020

As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Tricia,

We are sorry to hear that you are not pleased with how our VIP program work and that you are not pleased with our Member Service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user chloew173
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I am so happy with my purchases from this company! I love that there's always new inventory to keep up with trends; I work in a boutique so being up to date on styles is very important to me! It also helps that the prices are very affordable! I just bought these tan mule clogs recently and I've been receiving compliments left and right on them! I highly recommend this company if you're considering signing up for any sort of online retail membership!

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Chloe,

We're glad you enjoy our unique styles and selections! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user elizabethg2116
1 review
0 helpful votes
January 6th, 2023
Verified purchase

Everything is so cute and it fits so nicely. The package got to me in a fast time frame.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Elizabeth,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user karinas170
1 review
0 helpful votes
February 28th, 2024

I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed

Service
Value
Shipping
Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Karina,

Thank you for writing a review about your experience with the VIP membership and the monthly VIP Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.

Best,
Bonnie

Thumbnail of user geriannw
1 review
2 helpful votes
July 1st, 2021
Verified purchase

I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Geriann,

Awesome! Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

Thumbnail of user amandaf556
1 review
1 helpful vote
March 1st, 2021
Verified purchase

My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Amanda,

We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user latricev3
1 review
0 helpful votes
April 15th, 2024
Verified purchase

My first review after ordering many times. Shipments arrive in good amount of time. This item is a nice material. True to size.

Service
Value
Shipping
Quality
Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Latrice,

We're glad you’re enjoying our products and delivery timeframe! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user vanessam791
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Ordered was received way sooner than expected and went beyond my expectations! The boots I bought were so cute! True to size & I'm beyond obsessed! Definitely will be purchasing much more shoes from them <33

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Vanessa,

What an amazing review! Thank you for sharing your feedback about the shipping and the merchandise. We'll do our best to keep the ball rolling. Have a wonderful day!

Best,
Bonnie

Thumbnail of user erendidad
1 review
16 helpful votes
January 29th, 2021
Verified purchase

I ordered a pair of booties and when they finally arrived they were too big had to exchange them. I ordered these in October 2020 they received my exchange on November 2020 here it is almost February 2021 and I've yet to receive my exchange order. At this point I don't even want them. Also this was my first time purchasing from just fab and I didn't know they would charge a monthly fee until I read some reviews. Very disappointed stay away from this site

Tip for consumers:
STAY AWAY

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Erendida,

Thank you for sharing your feedback regarding the status of your exchange. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user osmanisampinoalpdnq
6 reviews
1 helpful vote
March 30th, 2024

I've been ordering clothes here for a long time and had only the best online experience so far. Her clothes always fit her well, the material is of good quality and she is very chic and fashionable. Everyone asks me where I buy my clothes. SheIn is my first choice when I want to go shopping on the internet. Customer service and delivery are fantastic too! I highly recommend this online store.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Олежа,

Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Have a fabulous day!

Best regards,
Chad

Thumbnail of user wendyb1252
1 review
0 helpful votes
February 5th, 2023
Verified purchase

Every pair of shoes I have ordered in the past year has been the same size, but when it gets here they are never the right size. This last order, I held my tennis shoes (size 9.5) up to my daughters shoes (size 6) and there was barely a difference. At least she can wear them, but I needed a pair of tennis shoes! The same order, I got a pair of wedge sandals (size 9.5), and the straps were so big I felt like a toddler trying to walk in mommy's high heels! The actual sole was the right size, but the straps were not adjustable!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Wendy,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user maxinem179
1 review
0 helpful votes
September 19th, 2023
Verified purchase

Bought 2 pairs of jenala wedges — 1 ivory & 1 black… the black pair were brand new with packing materials, but the ivory pair were clearly worn before & thrown in a box with no packing materials. I could tell from the difference in the fit. I'm a true 8.5, ordered an 8 based off reviews but wish I bought my usual size. My skinny, narrow feet (I had to wear special shoes growing up bc my foot would slip out of any slip on) fit just fine in the toe box — no complaints there. Canvas WILL stretch so I'm hoping these fit perfectly after a few days of wearing them around the house.
Heel heights says 4.72, but it doesn't feel like that at all, more like a comfy 4 inch heel. I was shocked at how comfortable they were (again, the reviews were misleading) but if I was wearing them out for several hours, I would probably put a ball of foot pad under my foot.
Very happy with black shoes, not happy I got a used ivory pair.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Maxine,

Thank you for writing a review about our merchandise and your experience with your purchase. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.

Best,
Bonnie

Thumbnail of user priscilat3
1 review
0 helpful votes
February 6th, 2023
Verified purchase

Shopping with you guys is enjoyable, there's so many beautiful items and very happy with the ones I purchased.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Priscila,

We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user jeanb1130
1 review
0 helpful votes
November 24th, 2022
Verified purchase

I got charged twice because I didn't get reminder emails with the option of canceling the month.
Very frustrating and pathetic way to do business. I was getting them regularly and then they just stopped arriving. My email has not changed since I joined.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jean,

Thank you for your review. Our Member Services Team will contact you right away to address your email reminder concern.

Best,
Renz

Thumbnail of user jayt424
1 review
1 helpful vote
June 4th, 2021
Verified purchase

As someone who is AMAB and gender fluid, this site has given me a great headstart to embracing some of my more feminine aspects. My first purchase was made at an impulse after dreaming about a woman sporting some cute high heels and thinking "Man, I just gotta have a pair like that!". And now, here we are. Their lineup of shoes and clothes are incredible and has spoken to me in a way that I don't think any other site could. Easily one of the best decisions I've ever made.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jay,

Wow! We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.

Best,
Nelle

Thumbnail of user briannad81
1 review
0 helpful votes
December 16th, 2020

I have called roughly 3 times about my order. Every time I call they tell me it will be there in 24-72 hours. This complete BS. Not only that but they ALMOST charged me the VIP Membership BS. Until i called and I could "NOT PAY THE MONTH" i shouldn't have to be wasting MY OWN TIMES because they are SCAM of a website. This is ROBBERY. They advertise their $10 shoes but OF COURSE they don't advertise THE $40 MONTHLY FEE. If I could rate them lower than 1 star I would. Notice in the pictures attached how it says shipped nov. 29 and its SHIPPED AGAIN?! Dec. 12. I WANT WHAT I F****** PAID FOR.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Brianna,

Thank you for sharing your overall experience with JustFab. We deeply value your business with us. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user bridgetb339
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Used my credit to get a dress and bag. I received them fast and they are just as advertised.

Thumbnail of user maryl2745
Mary L. – JustFab Rep

Hello Bridget,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user brendav935
1 review
0 helpful votes
September 12th, 2023
Verified purchase

I found the most Amazing pair of fall boots that I had to have. On top of the other two gladiator heels and some nude pumps. Unfortunately the other two didn't fit so they are a little on the small side. So size up if you're interested in those. Or maybe I just have a wide foot. Lol however returns are fairly easy and hassle-free so it's no biggie.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Brenda,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user tonyas188
1 review
8 helpful votes
February 13th, 2021
Verified purchase

I ordered shoes and a coat on Jan. 21st and I paid for express shipping! It is now Feb 13th still no package. This is absolutely ridiculous! They changed the shipping process since I last ordered from them and it takes about a month or so to get your items. Winter will be over in Ga in a few weeks so I highly doubt if I get any wear out of the shoes or coat! Oh well, I guess there's always next winter! SMDH, Ridiculous absolutely ridiculous!

Tip for consumers:
Be prepared to wait for at least a month before receiving your items!

Service
Value
Shipping
Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Tonya,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user natalliem
1 review
1 helpful vote
February 1st, 2022
Verified purchase

I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Natallie,

We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

Best,
Renz

Thumbnail of user hannaho328
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I love these! I got so many compliments when I wore them to a wedding! & pretty comfortable too! I was expecting to be in pain all day but they really were the perfect height of heel to walk around in! I also really liked how the strap was adjustable so I'd be sure that heel strap wouldn't slide off. My only complaint is with shipping, I paid for 2 day shipping and I got them a week later. If it weren't for my friend whose flight was a few days after mine, I wouldn't have had them on time for the event.

Value
Shipping
Quality
Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Hannah,

We're glad you’re enjoying our products! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will be contacting you right away for further assistance.

Best,
Zeth

Thumbnail of user emilyc1124
1 review
0 helpful votes
January 5th, 2023
Verified purchase

My package was tracked to Ohio on December 21st and has never arrived or updated tracking since that date.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Emily,

We regretfully note that we have received your comments regarding&nbsp;your order. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user joanies44
1 review
0 helpful votes
October 10th, 2023
Verified purchase

I was very impressed and satisfied with the speedy delivery of my recent purchase. Love all my items.
Thank you!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Joanie,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user sandym900
1 review
0 helpful votes
April 7th, 2024
Verified purchase

I started shopping at ShoeDazzle.com at first, then was turned on to JustFab. Such great quality, I'm still wearing boots I bought the first time I ordered. The clothes fit like they were made for me, and I can't get a good fit off the rack, so another reason to not shop elsewhere. I didn't have to spend that much to become a Diamond VIP Elite member, and it's the discounts that make it so I can't afford to leave things there! At holiday time I give quality gifts from JustFab because my membership makes it affordable.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Sandy,

What an awesome review! We are grateful to hear your honest feedback about our merchandise, promotions and the VIP membership. Members like you always inspire us to do our best. And so, it becomes our prime duty to keep our members satisfied. Thank you, and we value you!

Best,
Bonnie

Thumbnail of user bernicep22
1 review
12 helpful votes
August 22nd, 2020

Shipping with Pitney Bowes is horrible! Said it was shipped on July 8,2020. Expected delivery date was July 14th. Now it's July 23 and no updated tracking or package in sight! Though I've been a customer for years I cannot put up with this lousy shipped and not knowing if I'll even get my package. Should have stuck with proven shippers like ups, Fed ex and usps! Now you are losing a once loyal customer!

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Bernice,

Thank you for sharing your feedback regarding our shipping partner! We are sorry for any inconvenience this may have caused. We will contact you within 48 hours for further assistance.

Best,
Nelle

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 4 days

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3.5
8,202 reviews
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