• JustFab

JustFab

Overview

JustFab has a rating of 3.2 stars from 8,080 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, timely manner, and fast delivery. JustFab ranks 5th among Shoes sites.

  • Service
    418
  • Value
    435
  • Shipping
    434
  • Returns
    299
  • Quality
    416

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 58.5%
Positive
427
Neutral
45
Negative
258
203
See all photos

What reviewers want you to know

Positive highlights

  • Ordering this cute stylish purse was a wonderful shopping experience.
  • I love Justfab's prices and the sizes are always just the right size.

Critical highlights

  • When I called to cancel, the customer service rep gave me such a hard sell and hard time about ending my subscription.
  • So, now I'm back, trying to get my STUPID VIP MEMBERSHIP cancelled.
How would you rate JustFab?
Top Positive Review

“Great customer service”

Andrea P.
2/20/23

I had no received my package by the date that was on the order. The rep.was patient and asked that I hold on for one more day bc of an holiday. As she said It arrived. Kudos to her.

Top Critical Review

“Unauthorized charge”

Karina S.
2/28/24

I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed

Reviews (8,080)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (889) vip membership (226) credit card (213) vip member (170) bank account (135) shopping experience (55) right size (42) return policy (40) delivery time (24)
Thumbnail of user triciam86
1 review
71 helpful votes
June 27th, 2020

As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Tricia,

We are sorry to hear that you are not pleased with how our VIP program work and that you are not pleased with our Member Service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.

Best,
Chad

Thumbnail of user angelaj1220
2 reviews
0 helpful votes
January 5th, 2023
Verified purchase

I've have very good experiences with JustFab. Oder placed and received right on time for Christmas with days to spare. Thank you

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Angela,

Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!

Best,
Renz

Thumbnail of user amandaf556
1 review
1 helpful vote
March 1st, 2021
Verified purchase

My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Amanda,

We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Thumbnail of user andreap1077
1 review
0 helpful votes
February 20th, 2023
Verified purchase

I had no received my package by the date that was on the order. The rep.was patient and asked that I hold on for one more day bc of an holiday. As she said It arrived. Kudos to her.

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Andrea,

Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.

Best regards,
Chad

Thumbnail of user geriannw
1 review
2 helpful votes
July 1st, 2021
Verified purchase

I have always been please with my purchases. Yes, there are times when things aren't what they should be. But it very rarely happens and when it does, customer service is always ready and willing to step up and resolve any issues that I have had. Returns are free, and easy. I have been a member for years now. I wish they would bring back a few of the styles, You can't find them anywhere else. I have hundreds of shoes! 99.9%of them came from JUSTFAB!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Geriann,

Awesome! Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!

Best,
Nelle

Thumbnail of user elizabethg2116
1 review
0 helpful votes
January 6th, 2023
Verified purchase

Everything is so cute and it fits so nicely. The package got to me in a fast time frame.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Elizabeth,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user vanessam791
1 review
0 helpful votes
March 9th, 2023
Verified purchase

Ordered was received way sooner than expected and went beyond my expectations! The boots I bought were so cute! True to size & I'm beyond obsessed! Definitely will be purchasing much more shoes from them <33

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Vanessa,

What an amazing review! Thank you for sharing your feedback about the shipping and the merchandise. We'll do our best to keep the ball rolling. Have a wonderful day!

Best,
Bonnie

Thumbnail of user fionag60
1 review
0 helpful votes
December 1st, 2020
Verified purchase

They are cute but very uncomfortable I had to get an insert so I could wear them regularly

Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Fiona,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user maryk3462
1 review
0 helpful votes
January 8th, 2023
Verified purchase

I was able to order 4 pairs of boots and a backpack satchel in the year-end sale and get all of my items within 1 week, faster than expected! My sales prices weren't reflecting in my Cart but a very nice sales associate was able to assist me late at night via a phone call. Kudos on your excellent Customer Service!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Mary,

Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!

Best,
Renz

Thumbnail of user erendidad
1 review
16 helpful votes
January 29th, 2021
Verified purchase

I ordered a pair of booties and when they finally arrived they were too big had to exchange them. I ordered these in October 2020 they received my exchange on November 2020 here it is almost February 2021 and I've yet to receive my exchange order. At this point I don't even want them. Also this was my first time purchasing from just fab and I didn't know they would charge a monthly fee until I read some reviews. Very disappointed stay away from this site

Tip for consumers:
STAY AWAY

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Erendida,

Thank you for sharing your feedback regarding the status of your exchange. For further assistance, our Member Services team will get in touch with you within 48 hours.

Best,
Nelle

Thumbnail of user priscilat3
1 review
0 helpful votes
February 6th, 2023
Verified purchase

Shopping with you guys is enjoyable, there's so many beautiful items and very happy with the ones I purchased.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Priscila,

We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. We appreciate the time you spent sharing your experience!

Best,
Zeth

Thumbnail of user wendyb1252
1 review
0 helpful votes
February 5th, 2023
Verified purchase

Every pair of shoes I have ordered in the past year has been the same size, but when it gets here they are never the right size. This last order, I held my tennis shoes (size 9.5) up to my daughters shoes (size 6) and there was barely a difference. At least she can wear them, but I needed a pair of tennis shoes! The same order, I got a pair of wedge sandals (size 9.5), and the straps were so big I felt like a toddler trying to walk in mommy's high heels! The actual sole was the right size, but the straps were not adjustable!

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Wendy,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user maxinem179
1 review
0 helpful votes
September 19th, 2023
Verified purchase

Bought 2 pairs of jenala wedges — 1 ivory & 1 black… the black pair were brand new with packing materials, but the ivory pair were clearly worn before & thrown in a box with no packing materials. I could tell from the difference in the fit. I'm a true 8.5, ordered an 8 based off reviews but wish I bought my usual size. My skinny, narrow feet (I had to wear special shoes growing up bc my foot would slip out of any slip on) fit just fine in the toe box — no complaints there. Canvas WILL stretch so I'm hoping these fit perfectly after a few days of wearing them around the house.
Heel heights says 4.72, but it doesn't feel like that at all, more like a comfy 4 inch heel. I was shocked at how comfortable they were (again, the reviews were misleading) but if I was wearing them out for several hours, I would probably put a ball of foot pad under my foot.
Very happy with black shoes, not happy I got a used ivory pair.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Maxine,

Thank you for writing a review about our merchandise and your experience with your purchase. We value your feedback, and we appreciate you sharing your experience. Our Member Services will email you right away to help you further.

Best,
Bonnie

Thumbnail of user jhakis
2 reviews
0 helpful votes
October 12th, 2023
Verified purchase

I have not received an update concerning the rest of my order delivered to the wrong address. I talked with the JF representative and was assured that my order would be corrected and sent to the right address. I received the brown boots as well as the blue ones, but nothing concerning the rest of my order...Never happened before, I just want it to be made right.

Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Jhaki,

Thanks for writing a review about your experience with your order! We value your opinion, and we appreciate you taking the time to share your feedback. Our Member Services team will reach out to you via email right away to assist you further.

Best,
Bonnie

Thumbnail of user jayt424
1 review
1 helpful vote
June 4th, 2021
Verified purchase

As someone who is AMAB and gender fluid, this site has given me a great headstart to embracing some of my more feminine aspects. My first purchase was made at an impulse after dreaming about a woman sporting some cute high heels and thinking "Man, I just gotta have a pair like that!". And now, here we are. Their lineup of shoes and clothes are incredible and has spoken to me in a way that I don't think any other site could. Easily one of the best decisions I've ever made.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jay,

Wow! We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day.

Best,
Nelle

Thumbnail of user jeanb1130
1 review
0 helpful votes
November 24th, 2022
Verified purchase

I got charged twice because I didn't get reminder emails with the option of canceling the month.
Very frustrating and pathetic way to do business. I was getting them regularly and then they just stopped arriving. My email has not changed since I joined.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Jean,

Thank you for your review. Our Member Services Team will contact you right away to address your email reminder concern.

Best,
Renz

Thumbnail of user daisyr134
1 review
0 helpful votes
August 8th, 2022
Verified purchase

I love their styles and they have good deals. I do not regret joining the just fab membership. Big up

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Daisy,

We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.

Best,
Allison

Thumbnail of user bridgetb339
1 review
0 helpful votes
July 12th, 2023
Verified purchase

Used my credit to get a dress and bag. I received them fast and they are just as advertised.

Thumbnail of user maryl2745
Mary L. – JustFab Rep

Hello Bridget,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user brendav935
1 review
0 helpful votes
September 12th, 2023
Verified purchase

I found the most Amazing pair of fall boots that I had to have. On top of the other two gladiator heels and some nude pumps. Unfortunately the other two didn't fit so they are a little on the small side. So size up if you're interested in those. Or maybe I just have a wide foot. Lol however returns are fairly easy and hassle-free so it's no biggie.

Thumbnail of user zethb
Zeth B. – JustFab Rep

Hello Brenda,

Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.

Best,
Zeth

Thumbnail of user tonyas188
1 review
8 helpful votes
February 13th, 2021
Verified purchase

I ordered shoes and a coat on Jan. 21st and I paid for express shipping! It is now Feb 13th still no package. This is absolutely ridiculous! They changed the shipping process since I last ordered from them and it takes about a month or so to get your items. Winter will be over in Ga in a few weeks so I highly doubt if I get any wear out of the shoes or coat! Oh well, I guess there's always next winter! SMDH, Ridiculous absolutely ridiculous!

Tip for consumers:
Be prepared to wait for at least a month before receiving your items!

Service
Value
Shipping
Thumbnail of user colen13
Cole N. – JustFab Rep

Hello Tonya,

Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.

Best,
Nelle

Thumbnail of user karinas170
1 review
0 helpful votes
February 28th, 2024

I bought a boot for Christmas, the boot is ok. But now after two months they took money from my account, they told me it was for a VIP card. But I never applied for this card. I never had any interest in having a VIP card from this store. Now I have to deal with the headache of calling the bank, canceling the card... I'm totally disappointed

Service
Value
Shipping
Thumbnail of user bonnies866
Bonnie S. – JustFab Rep

Hello Karina,

Thank you for writing a review about your experience with the VIP membership and the monthly VIP Credits. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.

Best,
Bonnie

Thumbnail of user joanies44
1 review
0 helpful votes
October 10th, 2023
Verified purchase

I was very impressed and satisfied with the speedy delivery of my recent purchase. Love all my items.
Thank you!

Thumbnail of user chada40
Chad A. – JustFab Rep

Hello Joanie,

Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!

Best regards,
Chad

Thumbnail of user emilyc1124
1 review
0 helpful votes
January 5th, 2023
Verified purchase

My package was tracked to Ohio on December 21st and has never arrived or updated tracking since that date.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Emily,

We regretfully note that we have received your comments regarding&nbsp;your order. Our Member Services Team will be contacting you right away to further help you.

Best,
Lia

Thumbnail of user natalliem
1 review
1 helpful vote
February 1st, 2022
Verified purchase

I am very impressed with my purchase as a VIP customer. I ordered over $1,000 worth of items and I only paid less than $100. Though the purchase was done late November 2021 when there was a huge delays due to the flood in Vancouver, I was pleasantly surprised, as all my shipment was delivered by 1st week in December. I am very happy with the leather jackets, trousers, boot, sandals, shoes and other clothing. Thank you so much JustFab.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Natallie,

We are happy to know that you are satisfied with your purchase! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay fabulous!

Best,
Renz

Thumbnail of user karinac122
1 review
0 helpful votes
January 8th, 2023
Verified purchase

It is nice and comfy, doesn't cause any pain, and is good for walking around with them. These are one of the most excellent boots I have ever owned in my opinion.

Thumbnail of user jenniferm1988
Jennifer M. – JustFab Rep

Hello Karina,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.

Business History

JustFab (www.JustFab.com) is the leading fashion-subscription eCommerce site and fashion brand that offers members a customized online shopping experience. With over 15 million members worldwide, JustFab offers on-trend and high quality styles for an affordable price. Members of JustFab have exclusive access to special offers, content and a personalized selection of styles. There is no commitment to purchase every month.

VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.

Company Representative

Thumbnail of user whitneys187
Whitney S.
Typically responds within 3 days

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