• Jollychic

Jollychic

Overview

Jollychic has a rating of 2.8 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Jollychic most frequently mention customer service, live chat, and credit card problems. Jollychic ranks 12th among Wholesale Clothing sites.

  • Returns
    229

Proactively asks for customer feedback

34
See all photos

What reviewers want you to know

Positive highlights

  • I will leave no hesitate to get other items from jolly chic, and there customer service are awesome as well.

Critical highlights

  • There was also fraud case opened on my credit card after using the site.
  • I had some misgivings after reading their return policy and information on " lost packages".
How would you rate Jollychic?
Top Positive Review

“Great job for partners”

Birendra K.
5/14/21

Jocial is a worldwide digital marketing instrument. It helps to all people to know about products, which produce from many companies.

Top Critical Review

“Jollychic Products are Totally Rubbish”

Kathleen B.
10/30/20

I just received the 2 items i ordered from Jollychic. A plastic clothes drawer and shoe rack for sar158. Holy Crap! When i assembled the items both of those, totally trashy! Parts are missing for the both items and I am sharing the photos here for all to see. I will report this trading company to the Ministry of Economics! That is not fair and is never right to sell to customers defective items! That is plain cheating!

Reviews (1,179)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (159) credit card (32) return policy (22) order number (16) size chart (29)
Thumbnail of user kathleenb820
1 review
0 helpful votes
October 30th, 2020

I just received the 2 items i ordered from Jollychic. A plastic clothes drawer and shoe rack for sar158. Holy Crap!
When i assembled the items both of those, totally trashy! Parts are missing for the both items and I am sharing the photos here for all to see. I will report this trading company to the Ministry of Economics! That is not fair and is never right to sell to customers defective items! That is plain cheating!

Thumbnail of user kylynnm1
3 reviews
0 helpful votes
June 14th, 2020

Received a dress that I was not happy with but they did refund my money and shipping they did try hard to resolve the issue

Thumbnail of user angies28
3 reviews
10 helpful votes
September 13th, 2015

I ordered 4 items 3 of which were as described. No problems with quality or size. Received many compliments from friends and family.The 4rth item was too small though. I did not bother to return. All in all good value for money.

Thumbnail of user sunnyz
Jolly J. – Jollychic Rep

Greetings! Thanks for your review in our website. May I have your order number or your account in our website? Look forward to your reply. Anything else needs help, please feel free to email to service@jollychic.com or contact with our 7*24 hours live chat.
Best wishes!
Jollychic Customer Service Team

Thumbnail of user willh212
2 reviews
9 helpful votes
August 4th, 2020

The worst online shopping experience I have ever had. Ordered a shirt and 10 weeks later its had not arrived despite me bring charged for it. Asked them maybe 10 times for my money back and the only thing they seems to know how to say is be patient. Currently starting a legal dispute as they have effectively stolen from me. DON"T ORDER ANYTHING!

Thumbnail of user aikow
3 reviews
1 helpful vote
June 12th, 2020

I am VERY DISAPPOINTED with the product delivered to me. It is completely contrary to what is displayed online. This is unacceptable and disgusting. I would prefer you to refund my money because I cannot even put on the stupid dress you guys sent to me. It is either you provide me with what you display online or you refund my money. I have NEVER been this disappointed in my life with online shopping.

Thumbnail of user lindas149
1 review
1 helpful vote
April 26th, 2015

Great online shop and affordable! Lots of styles to choose. I would recommend jollychic to everyone.

Thumbnail of user bakerd11
2 reviews
11 helpful votes
July 10th, 2020

I placed on(12-02-2020) order one lenovo laptop cost price of 1604, but they not delivered(15-02-2020) at the same price. The jollychic staff's are told me if u need give extra 200 riyal(1800 riyal) we will deliver Tomorrow, otherwise we can't deliver your order. I will asking one question why they didn't told me before delivery date, they are what the... Is thinking about costumer. Jollychic very bad experience with you today,. If u advertised one things asking other, it's thinking@ jollychic very alibaba.

Thumbnail of user ahmadf22
1 review
2 helpful votes
June 12th, 2020

To me this site is a big scam. I ordered from Saudi Arabia, and unfortunately, my first (And last) experience is that I've ordered many items, all with a delivery date claimed to be 1 or 2 days at max, and now it's the second week, with everything still being prepared. My kid's birthday has passed without giving him his gift, I ordered stuff for my wife that i wanted to cheer her up with, and still not received, I ordered myself sports equipment, and day after day is passing without being able to do my exercise as I counted on this big fake like of Jolly Chick. Although not mentioned anywhere, the delivery fees of some items showed double price of the items themselves. I didn't revise the total value, as I thought this site uses the normal delivery rates like all other respected sites, just realized the exaggerated amounts of delivery after finalizing the payment transaction.

I tried to reach to customer service, and failed many times to find someone to talk to.

Simply, you can never count on this platform, and I'd advise everyone I know in life not to even try, or they'll just lose money, time & nerves.

Thumbnail of user mayf15
1 review
2 helpful votes
April 25th, 2015

I have experienced good service from this company, their staffs are friendly, fast and helpful. I have bought a lot of items from them and I am satisfied. They have a good marketing strategy by winning a prize and get a bonus joining their fun games, give good discounts and great on sale items. I'm one of their VIP customers and it is worth it. Jollychic is my official online shop, tried and tested, I would say.

Thumbnail of user abouo
1 review
1 helpful vote
February 12th, 2020

NEVER EVER GOING TO BUY FROM THERE.

By far the most horrible company ever. You dont receive any communication. I made an order, and didnt receive any confirmation email or whatsoever. Had to contact their contact center multiple times, to see where my order was. They said everytime they were working on it. After more than a week, I received a simple sms saying that my order is cancelled. No e-mail, no headsup no nothing. And then you have to wait for more than a week to receive your money back in USD.

Thumbnail of user syeda82
1 review
2 helpful votes
April 4th, 2019

They are lying to the customers, there was buy one get one free offer on Xiaomi Mi Mix 2S and they only sent me one phone. I applied for return but they refused because they are saying that the offer meant "Buy one phone get one charger free", which is a lie, because I have snapshot with their customer service confirming that this offer means 2 phones for the price of one.

Thumbnail of user sunnyz
Jolly J. – Jollychic Rep

Dear customer, please accept our sincere apologies for this issue.
We have already solve this issue about the wrong promotion description after receiving feedback.
Please also trust that we are working hard to improve all our services since we want to give our customers a good shopping experience.
Jollychic is a young and fast growing team which based on your great support.

Thumbnail of user alaeddina
1 review
2 helpful votes
January 1st, 2017
Verified purchase

Easy to search and brows thousands of high quality products. Fast shipping and suitable prices. Offers are very worthy and sometimes jollychic surprise me with great deals and major discounts.

Furthermore, you always get bonus coupons which you can use to buy your lovely items.

Thumbnail of user shamirahn1
1 review
1 helpful vote
December 15th, 2021
Verified purchase

Please I need my order it's now one month and I have tracked it its in return process yet i haven't received it
I need my items please

Thumbnail of user ashitan1
1 review
1 helpful vote
February 24th, 2021

Paid online parcel not received no updates no response on whatts app plz don't buy fraud site waste

Tip for consumers:
Fraud

Thumbnail of user wargos
2 reviews
1 helpful vote
September 7th, 2014

Jollychic several key advantages.* Huge selection of products* Low Price* High quality... * Speed ​​of processing and deportation orders* Free shipping* Work with all major payment systems

Service
Value
Shipping
Returns
Quality
Thumbnail of user samarj
1 review
0 helpful votes
January 18th, 2021
Verified purchase

So great and good service.

Thumbnail of user patrycjar1
1 review
1 helpful vote
January 1st, 2017
Verified purchase

Good quality and good sewing. You can find clothes matching with different body types. I was not sure if size will be real all smaller but I checked all measurements in WOMENS CLOTHES SIZE GUIDE and I bought perfect one. Cotton Blends are really nice.

Thumbnail of user desireec1
1 review
46 helpful votes
September 20th, 2014

They were fabulous! I loved the clothing, everything was fabulous quality and it didn't take long to come at all! I'd say two weeks maybe? They do ship from china which could be an inconvenience but if you speak to a representative about it they'll help you! I'm definitely ordering from them again. I bought a few head chains from them and they were fabulous! I placed pictures of everything I ordered! Seriously great site!

Service
Value
Shipping
Returns
Quality
Thumbnail of user elliotm38
3 reviews
20 helpful votes
August 30th, 2014

I had heard jollychic before, the price of their clothing is pretty average. I had a coupon about this site, so i found a retro sweater and a simple blouse and i bought them. My package arrived after 20 days, which was a little longer than I expected. However... the sweater was lovely, so it made up for this slight delay. I know it can be difficult sometimes ordering from a company that you've never had experience with before. Enjoy my shopping.

Value
Shipping
Thumbnail of user christined351
1 review
2 helpful votes
November 27th, 2019

Had order 5 items and been following up for 4 days. I spoke with their team to change my contact details many times and yet they did not inform the courier. I contacted the courier service in Dubai to assist me to update my contact details, been forwarded to their branch in Abu Dhabi and spoke with their supervisor only to find out some miscommunication in their system occurs which lead my orders to be returned in their facility in Dubai. Tried to contact again their agent in jollychic apps thru live chat and they keep hanging me! I called also their facility in Dubai and they said they cannot do anything about it unless I re-order it again and need to pay for the delivery fee once again! Such a terrible experience to think im their regular customer! Jollychic agents are big $#*!s and they don't know how to handle such situation properly! This will definitely my last time to purchase with them and praying to get my refund soon!

Thumbnail of user sunnyz
Jolly J. – Jollychic Rep

Dear customer, we do apologize for your unsatisfied due to the delivery issue.
About your order, we have refunded and the balance will be arrived to your original payment account in 8-15 working days. Please check it with your issuing bank timely.
Thank you for your great support on Jollychic.

Thumbnail of user maryamh7
1 review
1 helpful vote
January 28th, 2020

I had got a bag and it was so ugly don't ever buy from this application because the delivery is so bad and the quality is horrible

Thumbnail of user penelopef10
2 reviews
2 helpful votes
June 15th, 2019

I've been ordering from this website and mostly the things I've got were acceptable. Yet I would like to suggest to use COD rather than online payment. I used COD ever since yet one time when I used online payment, it has been already a week that I don't have any updates from my order. I just received the receipt and after that, no more. Unlike through COD, they are processing it faster. Will never order again from this site due to so much disappointments from my last order. I trusted them so much. -_-

Thumbnail of user sunnyz
Jolly J. – Jollychic Rep

Dear customer, we are sincerely sorry about the delivery issue.
Could you please show us your order number or tracking number which can help us to check more details?
Meanwhile, about the delivery time of each order, it depends on the destination and shipping warehouse, please kindly note.
Looking forward to your reply and thanks for your kind understanding.

Thumbnail of user danak15
1 review
0 helpful votes
June 29th, 2014

I"m giving Jolly Chic 2 stars at this time but am prepared to change that if necessary. I ordered items on Friday June 20th and have yet to receive a confirmation email. I went back to the site yesterday and sent them an email asking about my order. Still no answer. This is NOT how online business work. Now I am worried that I am going to get poor quality dresses and who knows when I'll even get them. Honestly, I'd like to just cancel my order, but how can I without an order number or anything?!?!?!

Thumbnail of user ajmale
1 review
2 helpful votes
August 21st, 2019

Irresponsibility people in qatar. 100 times contacted customer care & main office located in Saudi never considered as a customer. Some items ordered for Eid celebration still waiting for it. Hope will get it on next Year Eid In sha allah!
P. S: Sadness is paid already :(

Service
Value
Shipping
Returns
Quality
Thumbnail of user sunnyz
Jolly J. – Jollychic Rep

Dear customer, please accept our sincere apologies for this long time delivery.
Your order was delivered successfully on August 25th after we urged the courier company, we will also feedback to our logistics department for improvement.
Jollychic is a young and fast growing team which based on your great support.

Thumbnail of user aland203
1 review
0 helpful votes
January 8th, 2020

Quick points:
-> DO NOT buy from this website.
-> If you decide to buy anyways, use Cash On Delivery ONLY and make sure the product is the right one before you pay.
-> Their website looks very polished, but underneath that, this shop, if not a complete scam, is close to one.
-> Don't believe that this company actually cares about customer satisfaction just because you see them respond to negative reviews here. I am fairly sure they do this to draw more people in and waste their money and time.

I ordered an iPad Pro from here because it was more than a 100 USD cheaper than in every other place. But alas, because it was taking days for the company to "prepare" my order, I started questioning it. On the 4th day of them "preparing" my order, I realized that the thing I had ordered had the product I wanted in the title but another, older and cheaper product in the "details" section. I wrote to the chat agents to confirm which product it was, but they were very unhelpful, not answering my question and saying that "the website has a some updates" over and over again. I called them out on it, saying that they were being misleading and lying, and the only response I heard was, "I'm sorry to hear that." Like any sensible person, I decided to cancel my order, with, again, an astonishingly insincere chat agent. Luckily, I had chosen to pay with Cash On Delivery. Otherwise, I do not know what would have happened to my money, judging by the other reviews.

Sitejabber for Business

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From the business

Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of
Products including tees, dresses, blouses, coats, sweaters, pants etc.

Our Lifeline
· We offer quality products; our deliveryis quick and precise;
· We optimize your shopping experience;
· We offer non-discriminatory prices to everyone, wherever in the world you are;
· We provide decent 24/7 customer service;
· We maximize your business potentials.

Business History

Jollychic.com has a strong bond with industry insiders and collaborates intensively with mainstream
Manufacturers of apparel in China since 2008.We offer the latest fashion ingredients for those interested;
We partner with dozens of reputable import & export companies, warehousing & logistics companies and
After sales service provider from around the world. Better still, we have an elite team, who are truly capable,
Dedicated, and flexible and demonstrate unparalleled expertise on a daily basis.

We offer multi-lingual customer service, a sound set of internet system and advanced online marketing
Networks that caters to customers' need. We have a two-million customer base up to date.

As we consistently unlock new frontiers of overseas markets, tens of millions of consumers the world over
Have also benefited from our effort by simply making a purchase via our website, for apiece of reliable
Commodity and at a reasonable price of course.

Company Representative

Thumbnail of user sunnyz
Jolly J.

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2.8
1,179 reviews
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