J.Jill

My best friend sent me a whole outfit from J. Jill and I looked like a homeless person with the whole set. So I returned it and requested a gift card and figured I could buy earrings and purses from the site in the future. Because their clothing is not my style at all. Instead they gave the refund to my friends credit card. I called them and after 2 days of researching they called and apologized because they admitted that it was their mistake. They promised to send me a gift card and they never did. So now I am out of a birthday present. I refuse to ask my friend about the refund so at this point I do not even trust she actually did get a refund.

Sizes in knit tops have become totally unreliable. This season Medium has become the new Large...JJill has been my source for these tops for years...every thing from shoulder-to-
Hip length, sleeves, neckline is now larger and looser The rounded hems
are long and clingy. So disappointing. I give up.

JJill pants used to fit me like a glove. For years. Through weight losses and weight gains, I could always find great pants that would fit. New designer and/ or manufacturer has changed the quality and style of these clothes. The staff is disinterested. Maybe overworked. I am not going to shop there again.

I opened a card and bought $200 worth of clothing. I then received a $25 off coupon thanking me for opening the card. It has an expiration date and can't use the coupon. They will do nothing to adjust this for me! Poor public relations!

I have been a loyal J Jill customer for over 25 years. A couple of months ago, I was unable to pay my bill over the phone - which I is how I always pay it - because the message I received said my account had been closed by the bank. I immediately emailed customer service but was given the exact same phone number. I emailed again to let the company know I wasn't able to pay my bill using the phone number provided. I received an email response that a customer service representative would contact me. That never happened. I mailed in my payment with an explanation of what happened.
I recently received a new bill with late payment fees. Apparently no one read my note or my emails. It's a mystery to me to why the phone number I've always used to pay my bill still informs me my account was closed. So I'm done with J Jill. They had more than enough opportunities to rectify the problem but failed.

I was a customer in the Orange Ct. Store 9/27/2023@10:30 a.m. I am a frequent shopper to this location. I was very disappointed in the person behind the counter. Typically the staff would greet you with a hello, may I help you. This person kept her back to the shopping area, never acknowledged that a customer had entered the store. The beginning of September I had a very positive experience with the African American women behind the register, very personable and inviting, and the petite sales women with long hair on the floor was very helpful coordinating outfits. I am very disappointed in this experience.

Used to live j Jill clothes are boring, boring colors, same year after year and don't listen to their customers. Shame a good company that has gone downhill. Hope they revamp and get better and more with times!

I've been a Jjill shopper for about 30 years. I've always thought their clothes are stylish and well fitting, as well as well made. The staff at the stores I've shopped in are always very pleasant and helpful. Their sizing is pretty inconsistent, even when ordering by their measurement chart. My biggest complaint is with the credit card. I don't do any online banking. I pay my bill the day I receive it, always in full. The last two times, they claimed not to have received my payment in time, and charged me a past due fee of $30. When I called them, they offered a one time forgiveness of that fee. The second time this happened, I was told that my payment was not received, so I went into the store, paid it in person, and then had my son look up on his computer, and he found that the payment had been received twice. I still enjoy shopping there, but don't go there much because I don't always have the funds to buy without credit. I will no longer charge anything there.

Was one of my go to stores but for the last year the clothes have been boring and frumpy - but still expensive.

I have shopped here for 20 years. My secret for great looks and fit it go into the store and try on the item. That is the only way you will know if it fits and looks great on you. I walk through the store, sit in the outfit, bend over and check all the fabric details. I certainly can't tell any of this by looking at a picture. There is a reason why pictures are labeled "fashion porn".

If you go in and on the clothes you will have a great outfit that suits you to a "T:

Very disappointed in my J.Jill purchases and their policies. Their prices are over the top and not inline with the quality.

I spent quite a bit on clothes for late spring/ summer, and sweaters for fall. The sizes are inconsistent. I wear an 8P/PM. XS tops were too large, and sweaters were extremely BOXY and awkward fitting! Their QUALITY is embarassing. The sweaters were "thick felt-like fabric", very itchy materials. I had to return my purchases. I tried to purchase different items hoping for a better outcome, no such luck.

The pictures portray attractive clothing, but this is not what I found. I would have tried to exchange if the merchandise was better quality and sized correctly, but they are not the standard.

The free shipping policy states you have to spend a$150 for free shipping, tax not included. Easy to do when their clothing is pricey. However, If you return any item, they deduct $9.95 from your return credits to reimburse themselves for shipping!

That just tells you they have no confidence that the customers will be happy with their products.

I bought two tops online from J.Jill.co. They charged me for delivery. Neither fit. Unpredictable because their clothes are often oversized, although sometimes tight fitting. I had to return both, one too big, one too small. When I called to arrange return, they wouldn't bend on their shipping return fee, even though the size problem was their fault, not mine. So I ended up being charged almost $20 for clothes I couldn't wear and had to return

I've used this company for many years. The clothing is stylish and comfortable. Somtimes beautiful feminine details (like embroidery) help to lift an otherwise ordinary top into a different sphere. Colors tend to be soft and lovely. Customer care excellent. Highly recommend.

I received a gift in the wrong size and called customer service to see how to correct. Oh my gosh! What abysmal service! I was offered: buy the right size now online (with your money) and wait until the item restocks in 3 weeks to get it. Meanwhile, return the one you have to the store for a store credit. Does that solution make sense to ANYONE?
I politely suggested that, if he had engaged his brain to find me a solution, this would not be it. Sheesh! Just don't shop here, people.

I normally buy online from JJill. I recently had to return a purchase because of the wrong fit. I was not greeted with a smile. In fact, the person that did my return was rude as if she didn't want to take my return at all. I worked in retail. So, I know how things are done. Her rudeness cost JJill my business. Please teach your sales reps to do better with giving the best customer service.

Now that I'm retired, I pick and choose my purchases according to budget.
Let it be said I still have a walk-in closet only full of current J. Jill clothing. No, I do not have a relative or friend sneaking me a "heads up" on sales or discounts.
Though let it be said:
My previous working life, the price of J. Jill clothing was secondary to maintaining and continuing to be an example of proper business casual attire. It was absolutely imperative, in my position, to look well put together. Because of my petite size and particular body habitus (under 5' and 10+ lbs over the average model size) J. Jill brand was consistently my "Go To".

I AM a verified buyer for over 20 years as my account with J. Jill can substantiate.

I would not recommend purchasing online from this store. An order arrived three weeks later than expected and after two phone calls to the office. It seems the clothes run large, i returned a down puffer vest for exchange and regret doing so. It has been over month and no sign of the replacement nor confirmation email of the exchange. The customer rep behaved as if it were my fault for the delay, maybe he was having a hard day, either way this was not a pleasant experience. Will not be shopping here again.

For years, I have loved J. Jill's clothes. They had beautiful colors, lively linens and great quality. What has happened to J. Jill recent that they only have drab and uncomplimentary colors. I am not sure who could wear these cloths and look great. The stores are displaying these horrible colors and the stores looks depressing. There was so few "summer colors" in this year's collections I have only purchased a white tee shirt. Please go back to the days of lovely and bright linen colors and well made T-shirts.

What ever happened to the clothes once made of cotton, wool and silk? JJill was my fave. Now it's all clingy greasy feeling flowy blowy uglier than ugly, no style, washed out color. What happened?

This store, their customer service and their shipping is the absolute worst you could ever encounter! There is nothing I can say positive about them! I have ordered three different times from them in the last month and I have NOT received one single package! Customer Service refuses to do anything to locate my items and since they are close to bankruptcy, they have switched to a shipper that you cannot even track or get ahold of. Stay away from this nasty store. Again, name of the store is JJILL

I ordered a dress online for my niece's wedding. I am normally a large. I ordered a medium because I went by their sizing guide. I just got the dress. It's way too big. Even when I tie the belt tighter, there is all this extra material at the waist. And speaking of the material, it's cheap. It feels like a t-shirt which doesn't match the style of the dress. Hopefully, the other dress I ordered from a different store will work.

Every time I walk in to a JJill store, all the ladies working there are so very helpful and happy. They will get you different sizes or colors. I went in the Syracuse NY store and Patty V and Laura were amazing. They are jovial with each other and with the customers. You are happy going in there. They are fantastic. Can't wait to come back.

Today 4/13 I drove an hour one way to shop at the Peachtree City store. I needed clothing for two graduations and Mothers Day, two associates were standing at the register having a discussion about religion and the price of airline tickets, not once did they acknowledge me being in the store, not once was I offered help. This used to be a favorite store, but I will never spend a penny there. I went to other stores and bought my clothing, everyone at Talbots was very helpful.